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2016: Key Trends in Consumer Payments

2016: Key Trends in Consumer Payments


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Executive Summary

The increased levels of innovation and interconnectivity in banking and payments have resulted in an ever-expanding range of transactional possibilities, and are notably triggering a rewiring of the entire commerce experience. Several trends will drive developments in consumer payments in 2016, including increased competition in the mobile wallets space, the rise of social commerce, and the issuance of more explicit rules and guidelines for online and mobile payment security. Payment providers will have to react by enhancing their propositions, keeping abreast of new standards, and exploring the opportunities social commerce presents.

Key Findings

Strong emphasis will be placed on positioning mobile wallets as a mainstream alternative to cash and cards, with building merchant acceptance levels a top priority in the near term. Registration incentives, and usage rewards will be commonly used tactics to drive consumer uptake within the space.

Regulators and industry standard-setting bodies will issue more explicit rules and guidelines for online and mobile payment security. The sharing of cyber security threat data between the government and businesses will form a crucial part of fraud prevention strategies going forward.

Social media commerce will evolve from a concept to a reality over the next few years. 2016 will be a critical turning point for the space as it goes through the �proof-of-concept� stage. Social media providers will ramp up their efforts to host a more streamlined and targeted shopping experience for both online and real world transactions.

Synopsis

2016: Key Trends in Consumer Payments informs key stakeholders across the payments ecosystem of the main developments emerging across the industry and how best to respond to these changes. Specifically the report examines developments across a number of areas from regulation, to product and service trends, and infrastructure development. It crucially draws on our 2015 Consumer Payments Insight Survey to provide fact-led insight, and reviews key developments tracked in our Consumer Payments Competitor Tracker.

Reasons To Buy

Identify the most important trends that will affect consumer payments in 2016.

Assess the impact of competitive, consumer, and technological developments on the consumer payments industry.

Consider what actions need to be undertaken to exploit these trends and stay ahead of competitors.

2016 Key Trends in Summary

Critical Success Factors

2016 Key Trends in Detail

Appendix

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Apple

Samsung

Walmart

Target

Chase

Starbucks

WeChat

LINE

UnionPay

Android Pay

Alipay

Google

Sony

Getin Bank

Absa Bank

MasterCard

Visa

Nymi

FIDO Alliance

Paypal

Reserve Bank of India

Payment Association of South Africa

European Banking Authority

EC3

Europol

Barclays

National Cyber-Forensics & Training Alliance

Worldpay

Verifone

Facebook

Mobile Wallets, Digital Wallets, Payment Cards, Debit Cards, Credit Cards, Social Media, Social Commerce, Contextual Commerce, Cyber-security, Malware, Phishing, Biometrics, Risk-based Analytics, One-time Passcodes, Network And Information Security Directive, Cyber Security Information Sharing Act, National Cyber Security Protection Advancement Act, Payment Services Directive, Psd2, Pos Terminals, Authentication


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