Global Software And BPO Services Market Research Report, Global Software And BPO Services Market

Software And BPO Services Global Market Forecast To 2022

Asia Pacific was the largest region in the global software and bpo services market, accounting for 36% of the market in 2018. Western Europe was the second largest region accounting for 26% of the global software and bpo services market. Africa was the smallest region in the global software and bpo services market.

Many BPO companies are automating processes through Robotic Process Automation (RPA).RPA automates processes that are repetitive, rule-based and frequent. RPAs are considered to be cost effective as they normally cost one-tenth of a Full Time Equivalent (FTE) person working in the US, UK or a third of the cost of an FTE working offshore. For instance, a major bank automated Fraudulent Account Closure, Loan Application Opening and Right Of Set Off processes that saved over 120 FTE and reduced bad debt provision by GBP175m per annum.

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