Customer Net Promoter Score Allowed You to Get to The Core of What Your Product Should Be: Ken Research

NPS is a benchmarking tool for the customer satisfaction. The NPS approach, which is reliant on a two-minute survey, provides the insights about customer loyalty by measuring customers’ willingness to commend a business to a friend or acquaintance. Customer Net Promoter Score fluctuates from other connected benchmarks, such as the customer satisfaction score, by indicating… Read More »