Customer Net Promoter Score Gives Direction for Change and Improvement: Ken Research The Net Promoter Score (NPS) is the most broadly used statistic for gauging customer happiness and loyalty across the globe. It extends beyond determining a customer’s level of satisfaction with a firm to determining their desire to encourage it to others. Net Promoter Score (NPS) is a measure utilized in customer experience projects. NPS evaluates… Read More »
Customer Net Promoter Score Help You Increase Expansion Revenue and Reach Goals: Ken Research The Net promoter score (NPS) embodies the metric that shows you how many customers are willing to commend your product/ service to other individuals. NPS is one of the most imperative KPIs you should track, since it provides the direct insights into customer satisfaction and brand loyalty. An NPS analysis reveals how loyal your clients are, as well… Read More »
