Consumer Net Promoter Score Annual Measures Your Customers’ Complete Perception of Your Brand: Ken Research

If you’re unaware with NPS, let us pledge you that it’s not only one of the meekest measures of customer satisfaction but one of the most prevalent. NPS dates back to 2003, when Fred Reichheld, a partner at Bain & Company, announced a novel manner of measuring how satisfied your customers are with the products and services you… Read More »

Employee Net Promoter Score Can Help You Develop New Business Strategies: Ken Research

Beyond the customer experiences, organizations sought to measure the employee experiences, and how trustworthy their employees were probable to be to their organization. For this, they generated a metric reliant on NPS, appropriately called Employee Net Promoter Score, or eNPS. Employee Net Promoter Score, aka, eNPS is a scoring system improved to assist employers in measuring employees’… Read More »