Consumer Net Promoter Score Annual Measures Your Customers’ Complete Perception of Your Brand: Ken Research If you’re unaware with NPS, let us pledge you that it’s not only one of the meekest measures of customer satisfaction but one of the most prevalent. NPS dates back to 2003, when Fred Reichheld, a partner at Bain & Company, announced a novel manner of measuring how satisfied your customers are with the products and services you… Read More »
Supplier Net Promoter Score Help You Sustain High Supplier Loyalty: Ken Research Supplier NPS is a supplier experience metric that enables you to measure how loyal and employed your suppliers are. It’s reliant on the Net Promoter Score (NPS), which is one of the most prominent metrics used to measure customer loyalty. Just like the Net Promoter Score, the core of the supplier NPS comes down to one simple question:… Read More »
Employee Net Promoter Score Can Help You Develop New Business Strategies: Ken Research Beyond the customer experiences, organizations sought to measure the employee experiences, and how trustworthy their employees were probable to be to their organization. For this, they generated a metric reliant on NPS, appropriately called Employee Net Promoter Score, or eNPS. Employee Net Promoter Score, aka, eNPS is a scoring system improved to assist employers in measuring employees’… Read More »