Employee Net Promoter Score Can Help You Develop New Business Strategies: Ken Research

Beyond the customer experiences, organizations sought to measure the employee experiences, and how trustworthy their employees were probable to be to their organization. For this, they generated a metric reliant on NPS, appropriately called Employee Net Promoter Score, or eNPS. Employee Net Promoter Score, aka, eNPS is a scoring system improved to assist employers in measuring employees’… Read More »

Supplier Net Promoter Score Automotive Industry: Ken Research

Net promoter score (NPS) measures the complete consumer loyalty towards the brand. By eradicating the number of detractors from the promoter you will get the NPS score, which specified how customers feel about your performance and brand. In addition, NPS is thought of as the gold standard metric that measures the level of customer satisfaction.… Read More »