Click & Collect in the UK

Click & Collect in the UK

  • Products Id :- VR0050CH
  • |
  • Pages: 90
  • |
  • |
  • |
  Request for Sample Report
  Request A Quote

Executive Summary

Click & collect is forecast to grow by 64% between 2016 and 2021, driven by the clothing & footwear sector (growth of 85%) as increasingly time poor consumers are looking to reduce time spent shopping.

Although a relatively small part of overall category expenditure, click & collect spending in furniture & floor coverings will grow significantly between 2016 and 2021 with an increase of 271.8% making it by far the fastest growing category.

Key Findings

Those aged between 35-44 have the highest penetration in click & collect purchases; often recent homeowners, these consumers are highly influenced by stylish online platforms that help to visualize home style looks.

The usage share for laptops and desktops has declined on the previous year while click & collect products purchased via a mobile saw an increase, to reach 14.4%. This reflects retailers' investment in mobile apps and optimizing websites.

43.7% of consumers have used click & collect in order to avoid delivery charges, as home delivery proves to be too costly for consumers, particularly for low-value items. Retailers wanting to avoid fulfillment charges have opted to add a minimum spend threshold to their free click & collect service to make it more profitable.

With congested shops and long queues reducing consumers' shopping experience, many consumers opt for click & collect to reduce time spent in stores-and 34.7% of male click & collect shoppers opted to use this service for that reason.


The Click & Collect in the UK report offers a comprehensive insight into online fulfillment in the UK, analyzing the market, the major players, the main trends, and consumer attitudes. It also provides forecasts to 2021.

It provides in-depth analysis of the following:

The Hot Issues

What People Buy

How People Shop

The Shopper Journey

Why People Shop

Retailer performance (incl. in depth analysis of Marks & Spencer, Argos and Next)

Reasons To Buy

Use the detailed data and insight to help form an effective growth strategy across all sectors of online click & collect fulfillment

Understand your target demographic and their key issues and demands

Identify the opportunities to grow business in this sector and the value added to physical stores

Understand the journey of consumers throughout the process of online purchases

Identify key issues within the click & collect journey to encourage additional spend in store

Read More

Contact Us:
Ken Research
Ankur Gupta, Head Marketing & Communications


The hot issues

What people buy

Shopper Journey

Why people shop

Single User License:
Report can be used by individual purchaser only

Site License:
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License:
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

To know more information on Purchase by Section, please send a mail to sales [@]

Marks & Spencer, Argos, Next, Sports Direct, Tesco, Asda, George, Debenhams, John Lewis, Boots, New Look

Clothing & footwear, Electricals, Food & grocery, Furniture & floor coverings, Health & beauty, Homewares, Music & film, Books and Click & collect

select a license

Single User License
USD 5750 INR 389563
Site License
USD 11500 INR 779125
Corporate User License
USD 17250 INR 1168688



Well structured, the insights they shared with us were very helpful and reliable. Their timely assistance make their services invaluable to us. I would highly recommend them and would definitely use them again in the future if needed...

The report sent to us was on the point, and its information was quite extensive, well structured, and well researched. More importantly what we valued was your response time and professionalism. As a leading global consulting firm, our clients expect high quality deliverables in short periods of time, so a reliable research partner is essential. For the price that you have charged the quality of your services were exceptional. We look forward to continue our relationship with your team on future engagements....

This is with regards to your report on India PVC pipes and fitting market outlook industry outlook to 2019. This is a very well written report and accept my compliments on the same.... ...

I am pleased to see the very useful and productive information in the report..Very well structured great presentation reflect professionalism in your research studies....

While we still are studying and analysing your reports about Vietnam & Thailand, we would like to convey to your research team that they have done a very good job in compiling so much of information together. We hope to see more of such well researched reports. All the best & keep it up. ...

Ken Research Pvt. Ltd. Unit 14, Tower B3, Spaze I Tech Business Park, Sohna Road, sector 49
     Gurgaon, Haryana - 122001, India


Company Brochure

Engage with Us

sales [@]