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Click & Collect in the UK

Click & Collect in the UK


  • Products Id :- VR0050CH
  • |
  • Pages: 90
  • |
  • November 2016
  • |
  • |
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Executive Summary

Click & collect is forecast to grow by 64% between 2016 and 2021, driven by the clothing & footwear sector (growth of 85%) as increasingly time poor consumers are looking to reduce time spent shopping.

Although a relatively small part of overall category expenditure, click & collect spending in furniture & floor coverings will grow significantly between 2016 and 2021 with an increase of 271.8% making it by far the fastest growing category.

Key Findings

Those aged between 35-44 have the highest penetration in click & collect purchases; often recent homeowners, these consumers are highly influenced by stylish online platforms that help to visualize home style looks.

The usage share for laptops and desktops has declined on the previous year while click & collect products purchased via a mobile saw an increase, to reach 14.4%. This reflects retailers' investment in mobile apps and optimizing websites.

43.7% of consumers have used click & collect in order to avoid delivery charges, as home delivery proves to be too costly for consumers, particularly for low-value items. Retailers wanting to avoid fulfillment charges have opted to add a minimum spend threshold to their free click & collect service to make it more profitable.

With congested shops and long queues reducing consumers' shopping experience, many consumers opt for click & collect to reduce time spent in stores-and 34.7% of male click & collect shoppers opted to use this service for that reason.

Synopsis

The Click & Collect in the UK report offers a comprehensive insight into online fulfillment in the UK, analyzing the market, the major players, the main trends, and consumer attitudes. It also provides forecasts to 2021.

It provides in-depth analysis of the following:

The Hot Issues

What People Buy

How People Shop

The Shopper Journey

Why People Shop

Retailer performance (incl. in depth analysis of Marks & Spencer, Argos and Next)

Reasons To Buy

Use the detailed data and insight to help form an effective growth strategy across all sectors of online click & collect fulfillment

Understand your target demographic and their key issues and demands

Identify the opportunities to grow business in this sector and the value added to physical stores

Understand the journey of consumers throughout the process of online purchases

Identify key issues within the click & collect journey to encourage additional spend in store



Contact Us:
Ken Research
Ankur Gupta, Head Marketing & Communications
ankur [@] kenresearch.com
+91-9015378249
www.kenresearch.com

The hot issues

What people buy

Shopper Journey

Why people shop

Single User License:
Report can be used by individual purchaser only

Site License:
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License:
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

To know more information on Purchase by Section, please send a mail to query [@] kenresearch.com
 

Marks & Spencer, Argos, Next, Sports Direct, Tesco, Asda, George, Debenhams, John Lewis, Boots, New Look

Clothing & footwear, Electricals, Food & grocery, Furniture & floor coverings, Health & beauty, Homewares, Music & film, Books and Click & collect


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     Gurgaon, Haryana - 122001, India
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