Global Contact Center Outsourcing Market Analysis 2013-2018 and Forecast 2019-2024
April 2019
102
About the Report
About the Report
Snapshot
The global Contact Center Outsourcing market will reach xxx Million USD in 2019 and CAGR xx% 2019-2024. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Contact Center Outsourcing by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Company Coverage (Sales Revenue, Price, Gross Margin, Main Products etc.):
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
Asia-Pacific (China, India, Japan, Southeast Asia etc.)
South America (Brazil, Argentina etc.)
Middle East & Africa (Saudi Arabia, South Africa etc.)
Products
Table of Contents
Table of Contents
Table of Contents
1 Industry Overview
1.1 Contact Center Outsourcing Industry
1.1.1 Overview
1.1.2 Development of Contact Center Outsourcing
1.2 Market Segment
1.2.1 Upstream
1.2.2 Downstream
1.3 Cost Analysis
2 Industry Environment (PEST Analysis)
2.1 Policy
2.2 Economics
2.3 Sociology
2.4 Technology
3 Contact Center Outsourcing Market by Type
3.1 By Type
3.1.1 Email Support
3.1.2 Chat Support
3.1.3 Voice Over IP (VoIP)
3.1.4 Website Support
3.1.5 Others
3.2 Market Size
3.3 Market Forecast
4 Major Companies List
4.Contact Center Outsourcing IBM (Company Profile, Sales Data etc.)
4.2 HP (Company Profile, Sales Data etc.)
4.3 Sitel (Company Profile, Sales Data etc.)
4.4 Teleperformance (Company Profile, Sales Data etc.)
4.5 Xerox Corporation (Company Profile, Sales Data etc.)
4.6 CGS Inc (Company Profile, Sales Data etc.)
4.7 HGS (Company Profile, Sales Data etc.)
4.8 Datamark, Inc (Company Profile, Sales Data etc.)
4.9 Infinit Contact (Company Profile, Sales Data etc.)
4.10 Five9 (Company Profile, Sales Data etc.)
4.11 VADS (Company Profile, Sales Data etc.)
4.12 Alorica (Company Profile, Sales Data etc.)
4.13 Invensis (Company Profile, Sales Data etc.)
4.14 Transcosmos (Company Profile, Sales Data etc.)
5 Market Competition
5.1 Company Competition
5.2 Regional Market by Company
6 Demand by End Market
6.1 Demand Situation
6.1.1 Demand in BFSI
6.1.2 Demand in Retail
6.1.3 Demand in Government
6.1.4 Demand in IT & Telecommunication
6.1.5 Demand in Defense Aerospace & Intelligence
6.1.6 Demand in Manufacturing
6.1.7 Demand in Others
6.2 Regional Demand Comparison
6.3 Demand Forecast
7 Region Operation
7.1 Regional Production
7.2 Regional Market
7.3 by Region
7.3.1 North America
7.3.1.1 Overview
7.3.1.2 by Country (U.S., Canada, Mexico)
7.3.2 Europe
7.3.2.1 Overview
7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)
7.3.3 Asia-Pacific
7.3.3.1 Overview
7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)
7.3.4 South America
7.3.4.1 Overview
7.3.4.2 by Country (Brazil, Argentina etc.)
7.3.5 Middle East & Africa
7.3.5.1 Overview
7.3.5.2 by Country (Saudi Arabia, South Africa etc.)
7.4 Regional Import & Export
7.5 Regional Forecast
8 Marketing & Price
8.1 Price and Margin
8.1.1 Price Trends
8.1.2 Factors of Price Change
8.1.3 Manufacturers Gross Margin Analysis
8.2 Marketing Channel
9 Research Conclusion
List of Figure
Figure Global Contact Center Outsourcing Market Growth 2013-2018, by Type, in USD Million
Figure North America Contact Center Outsourcing Market Concentration, in 2018
Figure Europe Contact Center Outsourcing Market Market Concentration, in 2018
Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2018
Figure South America Contact Center Outsourcing Market Concentration, in 2018
Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2018
Figure Contact Center Outsourcing Demand in BFSI, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in Retail, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in Government, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in Manufacturing, 2013-2018, in USD Million
Figure Contact Center Outsourcing Demand in Others, 2013-2018, in USD Million
Figure North America Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million
Figure Europe Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million
Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million
Figure South America Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million
Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million
Figure Marketing Channels Overview
List of Table
Table Upstream Segment of Contact Center Outsourcing
Table Application Segment of Contact Center Outsourcing
Table Global Contact Center Outsourcing Market 2013-2024, by Application, in USD Million
Table Major Company List of Email Support
Table Major Company List of Chat Support
Table Major Company List of Voice Over IP (VoIP)
Table Major Company List of Website Support
Table Major Company List of Others
Table Global Contact Center Outsourcing Market 2013-2018, by Type, in USD Million
Table Global Contact Center Outsourcing Market Forecast 2019-2024, by Type, in USD Million
Table IBM Overview List
Table Contact Center Outsourcing Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table HP Overview List
Table Contact Center Outsourcing Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Sitel Overview List
Table Contact Center Outsourcing Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Teleperformance Overview List
Table Contact Center Outsourcing Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Xerox Corporation Overview List
Table Contact Center Outsourcing Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CGS Inc Overview List
Table Contact Center Outsourcing Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table HGS Overview List
Table Contact Center Outsourcing Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Datamark, Inc Overview List
Table Contact Center Outsourcing Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Infinit Contact Overview List
Table Contact Center Outsourcing Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Five9 Overview List
Table Contact Center Outsourcing Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table VADS Overview List
Table Contact Center Outsourcing Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Alorica Overview List
Table Contact Center Outsourcing Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Invensis Overview List
Table Contact Center Outsourcing Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Transcosmos Overview List
Table Contact Center Outsourcing Business Operation of Transcosmos (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Global Contact Center Outsourcing Sales Revenue 2013-2018, by Company, in USD Million
Table Global Contact Center Outsourcing Sales Revenue Share, by Company, in USD Million
Table Major Consumers List and Overview
Table Regional Demand Comparison List
Table Major Application in Different Regions
Table Contact Center Outsourcing Demand Forecast 2019-2024, by Application, in USD Million
Table Contact Center Outsourcing Production 2013-2018, by Region, in USD Million
Table Global Contact Center Outsourcing Market 2013-2018, by Region, in USD Million
Table Global Contact Center Outsourcing Market Share 2013-2018, by Region, in USD Million
Table North America Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million
Table Europe Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million
Table Asia-Pacific Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million
Table South America Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million
Table Middle East & Africa Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million
Table Contact Center Outsourcing Market Forecast 2019-2024, by Region, in USD Million
Table Price Factors List
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