Contact Center Outsourcing Market Research: Global Status & Forecast by Geography, Type & Application (2015-2025)
June 2019
77
About the Report
About the Report
According to 99Strategy, the Global Contact Center Outsourcing Market is estimated to reach xxx million USD in 2019 and projected to grow at the CAGR of xx% during the 2020-2025. The report analyses the global Contact Center Outsourcing market, the market size and growth, as well as the major market participants.
The analysis includes market size, upstream situation, market segmentation, market segmentation, price & cost and industry environment. In addition, the report outlines the factors driving industry growth and the description of market channels.The report begins from overview of industrial chain structure, and describes the upstream. Besides, the report analyses market size and forecast in different geographies, type and end-use segment, in addition, the report introduces market competition overview among the major companies and companies profiles, besides, market price and channel features are covered in the report.
Key Regions
Asia Pacific
North America
Europe
South America
Middle East & Africa
Key Companies
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
Key Product Type
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Market by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Main Aspects covered in the Report
Overview of the Contact Center Outsourcing market including production, consumption, status & forecast and market growth
2015-2018 historical data and 2019-2025 market forecast
Geographical analysis including major countries
Overview the product type market including development
Overview the end-user market including development
Products
Table of Contents
Table of Contents
Table of Content
1 Industrial Chain Overview
1.1 Contact Center Outsourcing Industry
1.1.1 Overview
1.1.2 Characteristics of Contact Center Outsourcing
1.2 Upstream
1.2.1 Major Materials
1.2.2 Manufacturing Overview
1.3 Product List By Type
1.3.1 Email Support
1.3.2 Chat Support
1.3.3 Voice Over IP (VoIP)
1.3.4 Website Support
1.3.5 Others
1.4 End-Use List
1.4.1 Demand in BFSI
1.4.2 Demand in Retail
1.4.3 Demand in Government
1.4.4 Demand in IT & Telecommunication
1.4.5 Demand in Defense Aerospace & Intelligence
1.4.6 Demand in Manufacturing
1.4.7 Demand in Others
1.5 Global Market Overview
1.5.1 Global Market Size and Forecast, 2015-2025
1.5.2 Global Market Size and Forecast by Geography with CAGR, 2015-2025
1.5.3 Global Market Size and Forecast by Product Type with CAGR, 2015-2025
1.5.4 Global Market Size and Forecast by End-Use with CAGR, 2015-2025
2 Global Production & Consumption by Geography
2.1 Global Production & Consumption
2.1.1 Global Production
2.1.2 Global Consumption
2.2 Geographic Production & Consumption
2.2.1 Production
2.2.1.1 Asia-Pacific
2.2.1.2 North America
2.2.1.3 South America
2.2.1.4 Europe
2.2.1.5 Middle East & Africa
2.2.2 Consumption
2.2.2.1 Asia-Pacific
2.2.2.2 North America
2.2.2.3 South America
2.2.2.4 Europe
2.2.2.5 Middle East & Africa
3 Major Manufacturers Introduction
3.1 Manufacturers Overview
3.2 Manufacturers List
3.2.1 IBM Overview
3.2.1.1 Product Specifications
3.2.1.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.1.3 Recent Developments
3.2.1.4 Future Strategic Planning
3.2.2 HP Overview
3.2.2.1 Product Specifications
3.2.2.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.2.3 Recent Developments
3.2.2.4 Future Strategic Planning
3.2.3 Sitel Overview
3.2.3.1 Product Specifications
3.2.3.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.3.3 Recent Developments
3.2.3.4 Future Strategic Planning
3.2.4 Teleperformance Overview
3.2.4.1 Product Specifications
3.2.4.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.4.3 Recent Developments
3.2.4.4 Future Strategic Planning
3.2.5 Xerox Corporation Overview
3.2.5.1 Product Specifications
3.2.5.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.5.3 Recent Developments
3.2.5.4 Future Strategic Planning
3.2.6 CGS Inc Overview
3.2.6.1 Product Specifications
3.2.6.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.6.3 Recent Developments
3.2.6.4 Future Strategic Planning
3.2.7 HGS Overview
3.2.7.1 Product Specifications
3.2.7.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.7.3 Recent Developments
3.2.7.4 Future Strategic Planning
3.2.8 Datamark, Inc Overview
3.2.8.1 Product Specifications
3.2.8.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.8.3 Recent Developments
3.2.8.4 Future Strategic Planning
3.2.9 Infinit Contact Overview
3.2.9.1 Product Specifications
3.2.9.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.9.3 Recent Developments
3.2.9.4 Future Strategic Planning
3.2.10 Five9 Overview
3.2.10.1 Product Specifications
3.2.10.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.10.3 Recent Developments
3.2.10.4 Future Strategic Planning
3.2.11 VADS Overview
3.2.11.1 Product Specifications
3.2.11.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.11.3 Recent Developments
3.2.11.4 Future Strategic Planning
3.2.12 Alorica Overview
3.2.12.1 Product Specifications
3.2.12.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.12.3 Recent Developments
3.2.12.4 Future Strategic Planning
3.2.13 Invensis Overview
3.2.13.1 Product Specifications
3.2.13.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.13.3 Recent Developments
3.2.13.4 Future Strategic Planning
3.2.14 Transcosmos Overview
3.2.14.1 Product Specifications
3.2.14.2 Business Data (Production Amount (Million USD), Cost, Margin)
3.2.14.3 Recent Developments
3.2.14.4 Future Strategic Planning
4 Market Competition Pattern
4.1 Market Size and Sketch
4.2 Company Market Share
4.2.1 Global Production by Major Manufacturers
4.2.2 Market Concentration Analysis
4.3 Market News and Trend
4.3.1 Merger & Acquisition
4.3.2 New Product Launch
5 Product Type Segment
5.1 Global Overview by Product Type Segment
5.2 Segment Subdivision by Product Type
5.2.1 Market in Email Support
5.2.1.1 Market Size
5.2.1.2 Situation & Development
5.2.2 Market in Chat Support
5.2.2.1 Market Size
5.2.2.2 Situation & Development
5.2.3 Market in Voice Over IP (VoIP)
5.2.3.1 Market Size
5.2.3.2 Situation & Development
5.2.4 Market in Website Support
5.2.4.1 Market Size
5.2.4.2 Situation & Development
5.2.5 Market in Others
5.2.5.1 Market Size
5.2.5.2 Situation & Development
6 End-Use Segment
6.1 Global Overview by End-Use Segment
6.2 Segment Subdivision
6.2.1 Market in BFSI
6.2.1.1 Market Size
6.2.1.2 Situation & Development
6.2.2 Market in Retail
6.2.2.1 Market Size
6.2.2.2 Situation & Development
6.2.3 Market in Government
6.2.3.1 Market Size
6.2.3.2 Situation & Development
6.2.4 Market in IT & Telecommunication
6.2.4.1 Market Size
6.2.4.2 Situation & Development
6.2.5 Market in Defense Aerospace & Intelligence
6.2.5.1 Market Size
6.2.5.2 Situation & Development
6.2.6 Market in Manufacturing
6.2.6.1 Market Size
6.2.6.2 Situation & Development
6.2.7 Market in Others
6.2.7.1 Market Size
6.2.7.2 Situation & Development
7 Market Forecast & Trend
7.1 Regional Forecast
7.2 Consumption Forecast
7.2.1 Product Type Forecast
7.2.2 End-Use Forecast
7.3 Investment Trend
7.4 Consumption Trend
8 Price & Channel
8.1 Price and Cost
8.1.1 Price
8.1.2 Cost
8.2 Channel Segment
9 Market Drivers & Investment Environment
9.1 Market Drivers
9.2 Investment Environment
10 Research Conclusion
List of Figure
Figure Contact Center Outsourcing Picture List
Figure Global Market Size and Forecast with Growth Rate, 2015-2025
Figure Global Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure Global Market Amount and Growth Rate, 2015-2018, in Million USD
Figure Asia-Pacific Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure North America Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure South America Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure Europe Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure Middle East & Africa Production Amount Status and Growth Rate, 2015-2018, in Million USD
Figure Asia-Pacific Market Amount and Growth Rate, 2015-2018, in Million USD
Figure North America Market Amount and Growth Rate, 2015-2018, in Million USD
Figure South America Market Amount and Growth Rate, 2015-2018, in Million USD
Figure Europe Market Amount and Growth Rate, 2015-2018, in Million USD
Figure Middle East & Africa Market Amount and Growth Rate, 2015-2018, in Million USD
Figure Global Production Amount Share by Manufacturers in 2019, in Million USD
Figure Global Market Amount and Growth Rate in Email Support, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Chat Support, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Voice Over IP (VoIP), 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Website Support, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Others, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in BFSI, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Retail, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Government, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in IT & Telecommunication, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Defense Aerospace & Intelligence, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Manufacturing, 2015-2018, in USD Million
Figure Global Market Amount and Growth Rate in Others, 2015-2018, in USD Million
List of Table
Table Global Market Size and Forecast by Geography with Growth Rate, 2015-2025
Table Global Market Size and Forecast by Type with Growth Rate, 2015-2025
Table Global Market Size and Forecast by End-Use with Growth Rate, 2015-2025
Table Global Production Amount Status and Growth Rate by Geography, 2015-2018, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2015-2018, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2015-2018, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2015-2018, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2015-2018, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2015-2018, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2015-2018, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2015-2018, in Million USD
Table North America Market Amount and Growth Rate by Region, 2015-2018, in Million USD
Table South America Market Amount and Growth Rate by Region, 2015-2018, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2015-2018, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2015-2018, in Million USD
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2018
Table IBM Overview List
Table Contact Center Outsourcing Business Operation of IBM (Production Amount (Million USD), Cost, Gross Margin)
Table HP Overview List
Table Contact Center Outsourcing Business Operation of HP (Production Amount (Million USD), Cost, Gross Margin)
Table Sitel Overview List
Table Contact Center Outsourcing Business Operation of Sitel (Production Amount (Million USD), Cost, Gross Margin)
Table Teleperformance Overview List
Table Contact Center Outsourcing Business Operation of Teleperformance (Production Amount (Million USD), Cost, Gross Margin)
Table Xerox Corporation Overview List
Table Contact Center Outsourcing Business Operation of Xerox Corporation (Production Amount (Million USD), Cost, Gross Margin)
Table CGS Inc Overview List
Table Contact Center Outsourcing Business Operation of CGS Inc (Production Amount (Million USD), Cost, Gross Margin)
Table HGS Overview List
Table Contact Center Outsourcing Business Operation of HGS (Production Amount (Million USD), Cost, Gross Margin)
Table Datamark, Inc Overview List
Table Contact Center Outsourcing Business Operation of Datamark, Inc (Production Amount (Million USD), Cost, Gross Margin)
Table Infinit Contact Overview List
Table Contact Center Outsourcing Business Operation of Infinit Contact (Production Amount (Million USD), Cost, Gross Margin)
Table Five9 Overview List
Table Contact Center Outsourcing Business Operation of Five9 (Production Amount (Million USD), Cost, Gross Margin)
Table VADS Overview List
Table Contact Center Outsourcing Business Operation of VADS (Production Amount (Million USD), Cost, Gross Margin)
Table Alorica Overview List
Table Contact Center Outsourcing Business Operation of Alorica (Production Amount (Million USD), Cost, Gross Margin)
Table Invensis Overview List
Table Contact Center Outsourcing Business Operation of Invensis (Production Amount (Million USD), Cost, Gross Margin)
Table Transcosmos Overview List
Table Contact Center Outsourcing Business Operation of Transcosmos (Production Amount (Million USD), Cost, Gross Margin)
Table Global Production Amount List by Manufacturers, 2015-2018, in Million USD
Table Global Production Amount Share List by Manufacturers, 2015-2018, in Million USD
Table Global Market Status and Growth Rate by Product Type Segment, 2015-2018, in Million USD
Table Global Market Status and Growth Rate by End-Use Segment, 2015-2018, in Million USD
Table Global Market Forecast by Region Segment 2019-2025, in Million USD
Table Global Market Amount by Product Type Segment 2019-2025, in Million USD
Table Global Market Amount by End-Use Segment 2019-2025, in Million USD
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