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Sykes Enterprises Inc (SYKE) - Financial and Strategic SWOT Analysis Review

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Restricted to one authorized user; Open on 1 PC/ mobile / Tablet only.
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Site License
USD 250

Multiple Users within the Company/ Enterprise
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Corporate User License
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Sykes Enterprises Inc (SYKE)-Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company's businesses and operations. The profile has been compiled by GlobalData to bring to you a clear and an unbiased view of the company's key strengths and weaknesses and the potential opportunities and threats. The profile helps you formulate strategies that augment your business by enabling you to understand your partners, customers and competitors better.

The profile contains critical company information including:

- Business description-A detailed description of the company's operations and business divisions.

- Corporate strategy-Analyst's summarization of the company's business strategy.

- SWOT Analysis-A detailed analysis of the company's strengths, weakness, opportunities and threats.

- Company history-Progression of key events associated with the company.

- Major products and services-A list of major products, services and brands of the company.

- Key competitors-A list of key competitors to the company.

- Key employees-A list of the key executives of the company.

- Executive biographies-A brief summary of the executives' employment history.

- Key operational heads-A list of personnel heading key departments/functions.

- Important locations and subsidiaries-A list and contact details of key locations and subsidiaries of the company.

- Detailed financial ratios for the past five years-The latest financial ratios derived from the annual financial statements published by the company with 5 years history.

- Interim ratios for the last five interim periods-The latest financial ratios derived from the quarterly/semi-annual financial statements published by the company for 5 interims history.


Sykes Enterprises, Inc (Sykes) is a business process outsourcing company. It provides customer engagement services. It offers technical support and customer service, customer assistance, healthcare and roadside assistance, technical support and product sales. The company also provides various enterprise support services including technical staffing services to outsourced corporate help desk services; and fulfillment services including order processing by the Internet and phone, inventory control, product delivery and product returns handling in Europe. Sykes owns and leases multi-client and fulfillment centers. It serves businesses and public institutions in the communications, transportation and leisure, technology/consumer, financial services, healthcare, and other industry verticals across North America, Latin America, Asia Pacific, Europe, the Middle East and Africa. Sykes is headquartered in Tampa, Florida, the US.

Sykes Enterprises Inc Key Recent Developments

Aug 06,2018: Sykes Enterprises reports second-quarter 2018 financial results

Jul 06,2018: Boise Call Center Lays Off 640 Workers

Sep 28,2017: Sykes hiring several hundred workers at downtown Eugene call center to answer help-line calls from hurricane victims

Sep 22,2017: Sykes Enterprise will lay off 46 employees in New York

Sep 09,2017: Layoffs in limbo at Sykes call center in downtown Eugene

Key benefits of buying this profile include:

You get detailed information about the company and its operations to identify potential customers and suppliers.

- The profile analyzes the company's business structure, operations, major products and services, prospects, locations and subsidiaries, key executives and their biographies and key competitors.

Understand and respond to your competitors' business structure and strategies, and capitalize on their weaknesses. Stay up to date on the major developments affecting the company.

- The company's core strengths and weaknesses and areas of development or decline are analyzed and presented in the profile objectively. Recent developments in the company covered in the profile help you track important events.

Equip yourself with information that enables you to sharpen your strategies and transform your operations profitably.

- Opportunities that the company can explore and exploit are sized up and its growth potential assessed in the profile. Competitive and/or technological threats are highlighted.

Scout for potential investments and acquisition targets, with detailed insight into the companies' strategic, financial and operational performance.

- Financial ratio presented for major public companies in the profile include the revenue trends, profitability, growth, margins and returns, liquidity and leverage, financial position and efficiency ratios.

Gain key insights into the company for academic or business research.

- Key elements such as SWOT analysis, corporate strategy and financial ratios and charts are incorporated in the profile to assist your academic or business research needs.

Note: Some sections may be missing if data is unavailable for the company


Table Of Content


Table of Contents

Table of Contents 3

List of Tables 4

List of Figures 4

Section 1-About the Company 5

Sykes Enterprises Inc-Key Facts 5

Sykes Enterprises Inc-Key Employees 6

Sykes Enterprises Inc-Key Employee Biographies 8

Sykes Enterprises Inc-Major Products and Services 9

Sykes Enterprises Inc-History 10

Sykes Enterprises Inc-Company Statement 11

Sykes Enterprises Inc-Locations And Subsidiaries 14

Head Office 14

Other Locations & Subsidiaries 14

Section 2-Company Analysis 17

Company Overview 17

Sykes Enterprises Inc-Business Description 18

Business Segment: Americas 18

Overview 18

Performance 18

Key Stats 18

Business Segment: EMEA 18

Overview 18

Performance 18

Key Stats 18

Sykes Enterprises Inc-Corporate Strategy 19

Sykes Enterprises Inc-SWOT Analysis 20

SWOT Analysis-Overview 20

Sykes Enterprises Inc-Strengths 20

Sykes Enterprises Inc-Weaknesses 21

Sykes Enterprises Inc-Opportunities 22

Sykes Enterprises Inc-Threats 23

Sykes Enterprises Inc-Key Competitors 24

Section 3-Company Financial Ratios 25

Financial Ratios-Capital Market Ratios 25

Financial Ratios-Annual Ratios 26

Performance Chart 29

Financial Performance 29

Financial Ratios-Interim Ratios 30

Financial Ratios-Ratio Charts 31

Section 4-Company's Recent Developments 32

Aug 06, 2018: Sykes Enterprises reports second-quarter 2018 financial results 32

Aug 06, 2018: Sykes Enterprises reports second-quarter 2018 financial results 34

Aug 08, 2017: Sykes Enterprises reports lower Q2 net income, provides annual outlook 36

May 10, 2017: Sykes Enterprises reports higher Q1 net income, provides Q2 guidance 37

Mar 01, 2017: Sykes Enterprises annual net income decreases 38

Section 5-Appendix 39

Methodology 39

Ratio Definitions 39

About GlobalData 43

Contact Us 43

Disclaimer 43

List Of Figure

List of Figures

Sykes Enterprises Inc, Performance Chart (2013-2017) 29

Sykes Enterprises Inc, Ratio Charts 31

List Of Table

List of Tables

Sykes Enterprises Inc, Key Facts 5

Sykes Enterprises Inc, Key Employees 6

Sykes Enterprises Inc, Key Employee Biographies 8

Sykes Enterprises Inc, Major Products and Services 9

Sykes Enterprises Inc, History 10

Sykes Enterprises Inc, Other Locations 14

Sykes Enterprises Inc, Subsidiaries 15

Sykes Enterprises Inc, Key Competitors 24

Sykes Enterprises Inc, Ratios based on current share price 25

Sykes Enterprises Inc, Annual Ratios 26

Sykes Enterprises Inc, Annual Ratios (Cont...1) 27

Sykes Enterprises Inc, Annual Ratios (Cont...2) 28

Sykes Enterprises Inc, Interim Ratios 30

Currency Codes 39

Capital Market Ratios 39

Equity Ratios 40

Profitability Ratios 40

Cost Ratios 41

Liquidity Ratios 41

Leverage Ratios 42

Efficiency Ratios 42

Licence Rights

Single User License:
Report can be used by individual purchaser only

Site License:
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License: 
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Section Purchase

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Products and Companies


Sykes Enterprises Inc, SWOT analysis, SWOT, Strengths, Weaknesses, Opportunities, Threats, Corporate Strategy, Key Ratios, Share Data, Performance, Financial Performance, Overview, Business Description, Major Product, Brands, History,Key Employees, Key Operational Heads, Strategy, Key Competitors, Company Statement, Capital Market Ratios, Financial Ratios, Annual Ratios, Interim Ratios, Ratio Charts


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