Global Contact Center Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024
May 2019
124
About the Report
About the Report
Scope of the Report:
The global Contact Center Software market is valued at million USD in 2018 and is expected to reach million USD by the end of 2024, growing at a CAGR of between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Contact Center Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Contact Center Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Center Software market by product type and applications/end industries.
Market Segment by Companies, this report covers
Genesys Telecommunications Laboratories, Inc.(US)
Cisco Systems (US)
Avaya Inc. (US)
Mitel Networks Corporation (Canada)
Enghouse Interactive (US)
SAP SE (Germany)
Five9, Inc (US)
Huawei Technologies Co., Ltd. (China)
Alcatel-Lucent Enterprise (France)
Oracle Corporation (US)
8x8, Inc. (US)
Unify Inc. (US)
Drishti Soft Solutions Pvt. Ltd. (India)
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud
On-Premises
Market Segment by Applications, can be divided into
Banking, Financial Services, and Insurance (BFSI)
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Government
Media and Entertainment
Others
Products
Companies
Genesys Telecommunications Laboratories, Inc.(US)
Cisco Systems (US)
Avaya Inc. (US)
Mitel Networks Corporation (Canada)
Enghouse Interactive (US)
SAP SE (Germany)
Five9, Inc (US)
Huawei Technologies Co., Ltd. (China)
Alcatel-Lucent Enterprise (France)
Oracle Corporation (US)
8x8, Inc. (US)
Unify Inc. (US)
Drishti Soft Solutions Pvt. Ltd. (India)
Table of Contents
Table of Contents
Table of Contents
1 Contact Center Software Market Overview
1.1 Product Overview and Scope of Contact Center Software
1.2 Classification of Contact Center Software by Types
1.2.1 Global Contact Center Software Revenue Comparison by Types (2019-2024)
1.2.2 Global Contact Center Software Revenue Market Share by Types in 2018
1.2.3 Cloud
1.2.4 On-Premises
1.3 Global Contact Center Software Market by Application
1.3.1 Global Contact Center Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 Banking, Financial Services, and Insurance (BFSI)
1.3.3 Retail and Consumer Goods
1.3.4 IT and Telecom
1.3.5 Healthcare
1.3.6 Travel and Hospitality
1.3.7 Government
1.3.8 Media and Entertainment
1.3.9 Others
1.4 Global Contact Center Software Market by Regions
1.4.1 Global Contact Center Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Contact Center Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact Center Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact Center Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Contact Center Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact Center Software Status and Prospect (2014-2024)
1.5 Global Market Size of Contact Center Software (2014-2024)
2 Manufacturers Profiles
2.1 Genesys Telecommunications Laboratories, Inc.(US)
2.1.1 Business Overview
2.1.2 Contact Center Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Cisco Systems (US)
2.2.1 Business Overview
2.2.2 Contact Center Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Cisco Systems (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Avaya Inc. (US)
2.3.1 Business Overview
2.3.2 Contact Center Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Avaya Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 Mitel Networks Corporation (Canada)
2.4.1 Business Overview
2.4.2 Contact Center Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Mitel Networks Corporation (Canada) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 Enghouse Interactive (US)
2.5.1 Business Overview
2.5.2 Contact Center Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Enghouse Interactive (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 SAP SE (Germany)
2.6.1 Business Overview
2.6.2 Contact Center Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 SAP SE (Germany) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 Five9, Inc (US)
2.7.1 Business Overview
2.7.2 Contact Center Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Five9, Inc (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.8 Huawei Technologies Co., Ltd. (China)
2.8.1 Business Overview
2.8.2 Contact Center Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Huawei Technologies Co., Ltd. (China) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.9 Alcatel-Lucent Enterprise (France)
2.9.1 Business Overview
2.9.2 Contact Center Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Alcatel-Lucent Enterprise (France) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.10 Oracle Corporation (US)
2.10.1 Business Overview
2.10.2 Contact Center Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Oracle Corporation (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.11 8x8, Inc. (US)
2.11.1 Business Overview
2.11.2 Contact Center Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 8x8, Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.12 Unify Inc. (US)
2.12.1 Business Overview
2.12.2 Contact Center Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Unify Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
2.13 Drishti Soft Solutions Pvt. Ltd. (India)
2.13.1 Business Overview
2.13.2 Contact Center Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Drishti Soft Solutions Pvt. Ltd. (India) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
3 Global Contact Center Software Market Competition, by Players
3.1 Global Contact Center Software Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Contact Center Software Players Market Share
3.2.2 Top 10 Contact Center Software Players Market Share
3.3 Market Competition Trend
4 Global Contact Center Software Market Size by Regions
4.1 Global Contact Center Software Revenue and Market Share by Regions
4.2 North America Contact Center Software Revenue and Growth Rate (2014-2019)
4.3 Europe Contact Center Software Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Contact Center Software Revenue and Growth Rate (2014-2019)
4.5 South America Contact Center Software Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Contact Center Software Revenue and Growth Rate (2014-2019)
5 North America Contact Center Software Revenue by Countries
5.1 North America Contact Center Software Revenue by Countries (2014-2019)
5.2 USA Contact Center Software Revenue and Growth Rate (2014-2019)
5.3 Canada Contact Center Software Revenue and Growth Rate (2014-2019)
5.4 Mexico Contact Center Software Revenue and Growth Rate (2014-2019)
6 Europe Contact Center Software Revenue by Countries
6.1 Europe Contact Center Software Revenue by Countries (2014-2019)
6.2 Germany Contact Center Software Revenue and Growth Rate (2014-2019)
6.3 UK Contact Center Software Revenue and Growth Rate (2014-2019)
6.4 France Contact Center Software Revenue and Growth Rate (2014-2019)
6.5 Russia Contact Center Software Revenue and Growth Rate (2014-2019)
6.6 Italy Contact Center Software Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Contact Center Software Revenue by Countries
7.1 Asia-Pacific Contact Center Software Revenue by Countries (2014-2019)
7.2 China Contact Center Software Revenue and Growth Rate (2014-2019)
7.3 Japan Contact Center Software Revenue and Growth Rate (2014-2019)
7.4 Korea Contact Center Software Revenue and Growth Rate (2014-2019)
7.5 India Contact Center Software Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Contact Center Software Revenue and Growth Rate (2014-2019)
8 South America Contact Center Software Revenue by Countries
8.1 South America Contact Center Software Revenue by Countries (2014-2019)
8.2 Brazil Contact Center Software Revenue and Growth Rate (2014-2019)
8.3 Argentina Contact Center Software Revenue and Growth Rate (2014-2019)
8.4 Colombia Contact Center Software Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Contact Center Software by Countries
9.1 Middle East and Africa Contact Center Software Revenue by Countries (2014-2019)
9.2 Saudi Arabia Contact Center Software Revenue and Growth Rate (2014-2019)
9.3 UAE Contact Center Software Revenue and Growth Rate (2014-2019)
9.4 Egypt Contact Center Software Revenue and Growth Rate (2014-2019)
9.5 Nigeria Contact Center Software Revenue and Growth Rate (2014-2019)
9.6 South Africa Contact Center Software Revenue and Growth Rate (2014-2019)
10 Global Contact Center Software Market Segment by Type
10.1 Global Contact Center Software Revenue and Market Share by Type (2014-2019)
10.2 Global Contact Center Software Market Forecast by Type (2019-2024)
10.3 Cloud Revenue Growth Rate (2014-2024)
10.4 On-Premises Revenue Growth Rate (2014-2024)
11 Global Contact Center Software Market Segment by Application
11.1 Global Contact Center Software Revenue Market Share by Application (2014-2019)
11.2 Contact Center Software Market Forecast by Application (2019-2024)
11.3 Banking, Financial Services, and Insurance (BFSI) Revenue Growth (2014-2019)
11.4 Retail and Consumer Goods Revenue Growth (2014-2019)
11.5 IT and Telecom Revenue Growth (2014-2019)
11.6 Healthcare Revenue Growth (2014-2019)
11.7 Travel and Hospitality Revenue Growth (2014-2019)
11.8 Government Revenue Growth (2014-2019)
11.9 Media and Entertainment Revenue Growth (2014-2019)
11.10 Others Revenue Growth (2014-2019)
12 Global Contact Center Software Market Size Forecast (2019-2024)
12.1 Global Contact Center Software Market Size Forecast (2019-2024)
12.2 Global Contact Center Software Market Forecast by Regions (2019-2024)
12.3 North America Contact Center Software Revenue Market Forecast (2019-2024)
12.4 Europe Contact Center Software Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Contact Center Software Revenue Market Forecast (2019-2024)
12.6 South America Contact Center Software Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Contact Center Software Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Table
List of Tables and Figures
Figure Contact Center Software Picture
Table Product Specifications of Contact Center Software
Table Global Contact Center Software and Revenue (Million USD) Market Split by Product Type
Figure Global Contact Center Software Revenue Market Share by Types in 2018
Figure Cloud Picture
Figure On-Premises Picture
Table Global Contact Center Software Revenue (Million USD) by Application (2014-2024)
Figure Contact Center Software Revenue Market Share by Applications in 2018
Figure Banking, Financial Services, and Insurance (BFSI) Picture
Figure Retail and Consumer Goods Picture
Figure IT and Telecom Picture
Figure Healthcare Picture
Figure Travel and Hospitality Picture
Figure Government Picture
Figure Media and Entertainment Picture
Figure Others Picture
Table Global Market Contact Center Software Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Contact Center Software Revenue (Million USD) and Growth Rate (2014-2024)
Table Genesys Telecommunications Laboratories, Inc.(US) Basic Information, Manufacturing Base and Competitors
Table Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Type and Applications
Table Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Cisco Systems (US) Basic Information, Manufacturing Base and Competitors
Table Cisco Systems (US) Contact Center Software Type and Applications
Table Cisco Systems (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Avaya Inc. (US) Basic Information, Manufacturing Base and Competitors
Table Avaya Inc. (US) Contact Center Software Type and Applications
Table Avaya Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Mitel Networks Corporation (Canada) Basic Information, Manufacturing Base and Competitors
Table Mitel Networks Corporation (Canada) Contact Center Software Type and Applications
Table Mitel Networks Corporation (Canada) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Enghouse Interactive (US) Basic Information, Manufacturing Base and Competitors
Table Enghouse Interactive (US) Contact Center Software Type and Applications
Table Enghouse Interactive (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table SAP SE (Germany) Basic Information, Manufacturing Base and Competitors
Table SAP SE (Germany) Contact Center Software Type and Applications
Table SAP SE (Germany) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Five9, Inc (US) Basic Information, Manufacturing Base and Competitors
Table Five9, Inc (US) Contact Center Software Type and Applications
Table Five9, Inc (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Huawei Technologies Co., Ltd. (China) Basic Information, Manufacturing Base and Competitors
Table Huawei Technologies Co., Ltd. (China) Contact Center Software Type and Applications
Table Huawei Technologies Co., Ltd. (China) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Alcatel-Lucent Enterprise (France) Basic Information, Manufacturing Base and Competitors
Table Alcatel-Lucent Enterprise (France) Contact Center Software Type and Applications
Table Alcatel-Lucent Enterprise (France) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Oracle Corporation (US) Basic Information, Manufacturing Base and Competitors
Table Oracle Corporation (US) Contact Center Software Type and Applications
Table Oracle Corporation (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table 8x8, Inc. (US) Basic Information, Manufacturing Base and Competitors
Table 8x8, Inc. (US) Contact Center Software Type and Applications
Table 8x8, Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Unify Inc. (US) Basic Information, Manufacturing Base and Competitors
Table Unify Inc. (US) Contact Center Software Type and Applications
Table Unify Inc. (US) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Drishti Soft Solutions Pvt. Ltd. (India) Basic Information, Manufacturing Base and Competitors
Table Drishti Soft Solutions Pvt. Ltd. (India) Contact Center Software Type and Applications
Table Drishti Soft Solutions Pvt. Ltd. (India) Contact Center Software Revenue, Gross Margin and Market Share (2017-2018)
Table Global Contact Center Software Revenue (Million USD) by Players (2014-2019)
Table Global Contact Center Software Revenue Share by Players (2014-2019)
Figure Global Contact Center Software Revenue Share by Players in 2017
Figure Global Contact Center Software Revenue Share by Players in 2018
Figure Global Top 5 Players Contact Center Software Revenue Market Share in 2018
Figure Global Top 10 Players Contact Center Software Revenue Market Share in 2018
Figure Global Contact Center Software Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Contact Center Software Revenue (Million USD) by Regions (2014-2019)
Table Global Contact Center Software Revenue Market Share by Regions (2014-2019)
Figure Global Contact Center Software Revenue Market Share by Regions (2014-2019)
Figure Global Contact Center Software Revenue Market Share by Regions in 2018
Figure North America Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Europe Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Contact Center Software Revenue and Growth Rate (2014-2019)
Figure South America Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Contact Center Software Revenue and Growth Rate (2014-2019)
Table North America Contact Center Software Revenue by Countries (2014-2019)
Table North America Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure North America Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure North America Contact Center Software Revenue Market Share by Countries in 2018
Figure USA Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Canada Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Mexico Contact Center Software Revenue and Growth Rate (2014-2019)
Table Europe Contact Center Software Revenue (Million USD) by Countries (2014-2019)
Figure Europe Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure Europe Contact Center Software Revenue Market Share by Countries in 2018
Figure Germany Contact Center Software Revenue and Growth Rate (2014-2019)
Figure UK Contact Center Software Revenue and Growth Rate (2014-2019)
Figure France Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Russia Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Italy Contact Center Software Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Contact Center Software Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Contact Center Software Revenue Market Share by Countries in 2018
Figure China Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Japan Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Korea Contact Center Software Revenue and Growth Rate (2014-2019)
Figure India Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Contact Center Software Revenue and Growth Rate (2014-2019)
Table South America Contact Center Software Revenue by Countries (2014-2019)
Table South America Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure South America Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure South America Contact Center Software Revenue Market Share by Countries in 2018
Figure Brazil Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Argentina Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Colombia Contact Center Software Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Contact Center Software Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Contact Center Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Contact Center Software Revenue Market Share by Countries in 2018
Figure Saudi Arabia Contact Center Software Revenue and Growth Rate (2014-2019)
Figure UAE Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Egypt Contact Center Software Revenue and Growth Rate (2014-2019)
Figure Nigeria Contact Center Software Revenue and Growth Rate (2014-2019)
Figure South Africa Contact Center Software Revenue and Growth Rate (2014-2019)
Table Global Contact Center Software Revenue (Million USD) by Type (2014-2019)
Table Global Contact Center Software Revenue Share by Type (2014-2019)
Figure Global Contact Center Software Revenue Share by Type (2014-2019)
Figure Global Contact Center Software Revenue Share by Type in 2019
Table Global Contact Center Software Revenue Forecast by Type (2019-2024)
Figure Global Contact Center Software Market Share Forecast by Type (2019-2024)
Figure Global Cloud Revenue Growth Rate (2014-2019)
Figure Global On-Premises Revenue Growth Rate (2014-2019)
Table Global Contact Center Software Revenue by Application (2014-2019)
Table Global Contact Center Software Revenue Share by Application (2014-2019)
Figure Global Contact Center Software Revenue Share by Application (2014-2019)
Figure Global Contact Center Software Revenue Share by Application in 2019
Table Global Contact Center Software Revenue Forecast by Application (2019-2024)
Figure Global Contact Center Software Market Share Forecast by Application (2019-2024)
Figure Global Banking, Financial Services, and Insurance (BFSI) Revenue Growth Rate (2014-2019)
Figure Global Retail and Consumer Goods Revenue Growth Rate (2014-2019)
Figure Global IT and Telecom Revenue Growth Rate (2014-2019)
Figure Global Healthcare Revenue Growth Rate (2014-2019)
Figure Global Travel and Hospitality Revenue Growth Rate (2014-2019)
Figure Global Government Revenue Growth Rate (2014-2019)
Figure Global Media and Entertainment Revenue Growth Rate (2014-2019)
Figure Global Others Revenue Growth Rate (2014-2019)
Figure Global Contact Center Software Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Contact Center Software Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Contact Center Software Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Contact Center Software Revenue Market Forecast (2019-2024)
Figure Europe Contact Center Software Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Contact Center Software Revenue Market Forecast (2019-2024)
Figure South America Contact Center Software Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Contact Center Software Revenue Market Forecast (2019-2024)
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