Chile Facility Management Market Outlook to 2023
By Soft Services (Housekeeping, Security, Landscaping and Others); By Hard Services (Electromechanical Services, Operations and Maintenance Services, Fire Safety and Security Systems); By Integrated Services; and By End User Sectors (Industrial and Public Infrastructure, Retail and Commercial, Hospitality and Residential)
September 2019
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About the Report
About the Report
The report titled "Chile Facility Management Market Outlook to 2023 - By Soft Services (Housekeeping, Security, Landscaping and Others); By Hard Services (Electromechanical Services, Operations and Maintenance Services, Fire Safety and Security Systems); By Integrated Services; and By End User Sectors (Industrial and Public Infrastructure, Retail and Commercial, Hospitality and Residential)" provides a comprehensive analysis on facility management services industry of Chile. The report covers various aspects including introduction on Chile facility management market, market size on the basis of revenue, market segmentations by soft and hard services; by type of soft services (housekeeping, landscape access, security and others); by type of hard services (HVAC, electro-mechanical services, operational and maintenance and fire safety and security system), by type of services (single services, bundled services & integrated services); by end user sectors (industrial and public infrastructure, retail and commercial, hospitality, residential and others); and by personnel (outsourced personnel and in-house personnel); vendor selection process, trends and developments, issues and challenges, SWOT analysis, regulatory framework and competitive landscape including market share on the basis of revenue. The report concludes with market projections for the segments described above and analyst recommendations highlighting the major opportunities and cautions for the Chile facility management market.
Chile Facility Management Market Overview and Size
Chile facility management market was observed in its growing stage. The market in terms of revenue has increased at a positive double digit CAGR during the review period of 5 years from 2013 to 2018. This growth was supported by increasing investor activities, cost control measures, greater demand from many end user sectors, adoption of sustainable practices and technological advances, along with the rising demand for commercial and industrial sector in the country, wherein market players catered to the needs of the clients for both hard services and soft services. Growth of the construction industry, owing to the government’s plan with respect to the development of transport infrastructure, energy and utilities coupled with affordable housing and investments in sea ports, railway lines, and special economic zones has triggered the demand for facility management services in the country. Integrated services segment is the largest contributor to the industry in terms of the revenues during the year 2018.
Chile Facility Management Market Segmentation
By Soft Services (Housekeeping, Security, Landscaping and Others): Cleaning services dominated in terms of revenue during the year 2018 followed by security services. Growth in residential, commercial and retail spaces had spiked the demand for cleaning services in the country.
By Hard Services (Electromechanical Services, Operations and Maintenance Services, Fire Safety and Security Systems): Electromechanical services segment dominated in terms of revenue during the year 2018. These services include vertical transport system, electrical power system, UPS system, lighting systems, lift maintenance and others. Fire safety and security systems collectively captured the remaining revenue share in Chile in the year 2018.
Type of Services (Single Services, Bundled Services & Integrated Services): Integrated facility services contributed a major share in terms of generating revenue for the industry in the year 2018 and are largely demanded by retail and commercial private sectors. This was followed by single and bundled facility management services in 2018.
End Users (Industrial and Public Infrastructure, Retail and Commercial, Hospitality and Residential): Commercial sector contributed highest revenue share in the overall facility management industry in Chile in the year 2018. This was followed by the residential sector and industrial sector. Infrastructure sector was largely driven by government expenditure on maintaining and developing roadways, rails and airports.
By Personnel Type (Out-Sourced Personnel & In-House Personnel): Facility management market in Chile in the year 2018 was dominated by services which required in-house staff for the companies in the market. It accounted for more than half of the total revenue share in the facility management market of Chile while, the remaining share was accounted by the outsourced personnel segment during the year 2018.
Comparative Landscape of Chile Facility Management Market
Chilean facility management services market was observed to be moderately fragmented along with the presence of multiple facility service providers in the market. ISS and Sodexo have been majorly dominating the market, being on the international side. This was followed by JLL, CBRE, Colliers, Aramark, Grupo Eulen and others. These market players compete on the basis of price of services, quality and knowledge of services, track record, industry experience, sectors serviced, skilled workforce and established client relationships.
Chile Facility Management Market Future Outlook and Projections
In future, it is anticipated that Chile facility management market in terms of revenue will increase at a positive CAGR during the forecast period 2019–2023 owing to increase in the demand for both soft and hard services that will be further augmented largely due to enormous growth in construction, tourism and healthcare industries in the country. More IT-based facility management companies are expected to grow in future and the focus on green building initiative will further increase the scope for the industry. The entire portfolio of projects works will offer numerous significant opportunities for international investors, consisting of various government initiatives, public-private partnerships (PPP) and longer-term concession projects. Moreover, the increasing demand from multinational clients is likely to drive future demand for integrated facility management (IFM) services in Chile with commercial office buildings and infrastructure sector being the future penetration sectors for IFM services.
- Soft Services and Hard Services
- Soft Services
- Cleaning Services
- Landscaping Services
- Security Services
- Others (Pantry Services, Waste Management and Mailroom)
- Hard Services
- Electromechanical Services (including HVAC)
- Operational and Maintenance Services
- Fire Safety and Security Systems
- Soft Services
- Type of Services
- Single Services
- Bundled Services
- Integrated Facility Services
- End User Sectors
- Industrial and Public Infrastructure
- Retail & Commercial
- Hospitality
- Residential
- Personnel Type
- Outsourced Personnel
- In-House Personnel
Key Target Audience
- Facility Management Companies
- Real Estate Construction Companies
- Foreign investors
Time Period Captured in the Report:
- Historical Period - 2013-2018
- Forecast Period - 2019-2023
Companies Covered:
- ISS, Chile
- Jones Lang LaSalle (JLL), Chile
- Sodexo, Chile
- Coldwell Banker Richard Ellis (CBRE), Chile
- Colliers, Chile
- Grupo Eulen, Chile
- Grupo Facility, Chile
- All Facility, Chile
- Linkes Facility, Chile
- Mancorp, Chile
- Cushman and Wakefield, Chile
- Aramark, Chile
Key Topics Covered in the Report
- Introduction to the Chile Facility Management Market
- Value Chain Analysis for Chile Facility Management Market
- Chile Facility Management Market Size, 2012-2018
- Chile Facility Management Market Segmentation, 2017-2018
- Trends and Developments in Chile Facility Management Market
- Issues and Challenges in Chile Facility Management Market
- SWOT Analysis for Chile Facility Management Market
- Vendor Selection Process for Chile Facility Management Market
- Comparative Landscape in Chile Facility Management Market
- Chile Facility Management Market Future Outlook and Projections
- Analyst Recommendation for Chile Facility Management Market
Products
Products
- Soft Services and Hard Services
- Soft Services
- Cleaning Services
- Landscaping Services
- Security Services
- Others (Pantry Services, Waste Management and Mailroom)
- Hard Services
- Electromechanical Services (including HVAC)
- Operational and Maintenance Services
- Fire Safety and Security Systems
- Soft Services
- Type of Services
- Single Services
- Bundled Services
- Integrated Facility Services
- End User Sectors
- Industrial and Public Infrastructure
- Retail & Commercial
- Hospitality
- Residential
- Personnel Type
- Outsourced Personnel
- In-House Personnel
Companies
- ISS, Chile
- Jones Lang LaSalle (JLL), Chile
- Sodexo, Chile
- Coldwell Banker Richard Ellis (CBRE), Chile
- Colliers, Chile
- Grupo Eulen, Chile
- Grupo Facility, Chile
- All Facility, Chile
- Linkes Facility, Chile
- Mancorp, Chile
- Cushman and Wakefield, Chile
- Aramark, Chile
Table of Contents
Table of Contents
1. Executive Summary
2. Research Methodology
2.1. Market Definitions
2.2. Abbreviations
2.3. Market Size and Modeling
Research Methodology
Variables (Dependent and Independent)
Multi Factor Based Sensitivity Model
Limitations
Final Conclusion
3. Market Introduction (Growth Stage, Historical Evolution, Growth Drivers, Recent Contracts, Competition and Emerging Market Trends)
4. Value Chain Analysis (Entity Relationship, Tender Process and Challenges)
5. Chile Facility Management Market Size by Revenue, 2012-2018
6. Chile Facility Management Market Segmentation, 2017-2018
6.1. Soft and Hard Facility Management Services, 2018
6.1.1. Soft Services (Housekeeping, Landscape Access, Security and Others), 2018
6.1.2.Hard Services (HVAC, Electro-mechanical Services, Operational and Maintenance and Fire Safety and Security System), 2018
6.2. Single Services, Bundled Services and Integrated Services, 2018
6.3. Personnel Type (Outsourced Personnel and In-House Personnel), 2017-2018
6.4. End User Sectors (Industrial and Public Infrastructure, Retail and Commercial, Hospitality, Residential and Others), 2018
7. Trends and Developments
Growth in Commercial Sector
Growth in Hotel, Restaurants and Institutional (HRI) Industry
Rising Competition
Sustainability
Computer Aided Facility Management
Technological advances
8. Issues and Challenges
Controlling Costs of Various Processes Involved in Facility Management Process
Coordinating Different Skill set of Teams Associated with the Chile Facility Management Process
Handling Failures in the Facility Management Processes
Maintaining Aging Equipment and Facilities in Chile
Managing time in the FM Process
Choosing the Right Vendors for the Facility
Fragmented Market in Chile
9. SWOT Analysis
10. Vendor Selection Process
11. Comparative Landscape
11.1. Competition Scenario (Competition Stage, Major Facility Services Providers and Competing Parameters)
11.2. Market Share (including Strengths and Weaknesses) of Major Facility Services Providers on the Basis of Revenue, 2018
11.3. Company Profiles of Major Facility Service Providers (Company Overview, USP, Service Portfolio, Business Strategies, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Various Sectors, Area Managed, Number of Contracts and Others)
11.3.1. ISS, Chile
11.3.2. Jones Lang LaSalle (JLL), Chile
11.3.3. Sodexo, Chile
11.3.4. Aramark, Chile
11.3.5. Coldwell Banker Richard Ellis (CBRE), Chile
11.3.6. Colliers, Chile
11.3.7. Grupo Eulen, Chile
11.3.8. Other Facility Management Companies in Chile (Grupo Facility Chile, All Facility Chile, Linkes Facility Chile, Mancorp Chile and Cushman and Wakefield Chile)
12. Market Future Outlook and Projections (including list of major projects in pipeline), 2019-2023
12.1. Revenue, 2019-2023
12.2. Segments, 2023
12.2.1. Soft and Hard Facility Management Services, 2023
12.2.1.1. Soft Services (Housekeeping, Landscape Access, Security and Others), 2023
12.2.1.2. Hard Services (HVAC, Electro-mechanical Services, Operational and Maintenance and Fire Safety and Security System), 2023
12.2.2. Single Services, Bundled Services and Integrated Services, 2023
12.2.3. End User Sectors (Industrial and Public Infrastructure, Retail and Commercial, Hospitality, Residential and Others), 2023
13. Analyst Recommendations
List of Figure
Figure 4-1: Steps to Cancel a Contract during Contract Period
Figure 4-2: Tender Process in Chile for Facility Management Services
Figure 4-3: Value Chain Analysis of Chile Facility Management Market
Figure 5-1: Chile Facility Management Market Size on the Basis of Revenues in USD Million and Growth Rate in Percentage (%), 2012-2018
Figure 6-1: Chile Facility Management Market Segmentation by Soft and Hard Services on the basis of Revenues in Percentage (%), 2018
Figure 6-2: Chile Soft Services Market Segmentation by Type of Services (Housekeeping, Landscape Access, Security and others) on the Basis of Revenues in Percentage (%), 2018
Figure 6-3: Chile Hard Services Market Segmentation by Type of Services (Electromechanical Services, Operational and Maintenance and Fire Safety and Security System) on the basis of Revenues in Percentage (%), 2018
Figure 6-4: Chile Facility Management Market Segmentation by Type of Services (Single Services, Bundled Services and Integrated Services) on the basis of Revenues in Percentage (%), 2018
Figure 6-5: Chile Facility Management Market Segmentation by Outsourcing and In-House on the basis of Revenues in Percentage (%), 2017-2018
Figure 6-6: Chile Facility Management Market Segmentation by Sectors (Industrial and Public Infrastructure Retail and Commercial, Hospitality and Residential) on the basis of Revenues in Percentage (%), 2018
Figure 10-1: Vendor Selection Process of FM Companies in Chile
Figure 11-1: Market Share of Major Companies in Chile Facility Management Market on the Basis of Revenues in Percentage (%), 2018
Figure 12-1: Chile Facility Management Market Future Projections on the Basis of Revenues in USD Million and Growth Rate in Percentage (%), 2019-2023
Figure 12-2: Chile Facility Management Market Segmentation by Services (Soft Services and Hard Services) on the basis of Revenues in Percentage (%), 2023
Figure 12-3: Chile Facility Management Market Future Segmentation by Services (Single, Bundled and Integrated Services) on the basis of Revenues in Percentage (%), 2023
Figure 12-4: Chile Facility Management Market Segmentation by Services (Industrial & Public Infrastructure, Retail & Commercial, Hospitality, Residential) on the basis of Revenues in Percentage (%), 2023
List of Table
Table 2-1: Scope of Services Included in Each Soft Services/ Solution
Table 2-2: Scope of Services Included in Each Hard Services/ Solution
Table 2-3: Correlation Matrix of Chile Facility Management Market
Table 2-4: Regression Coefficients Output for Chile Facility Management Market
Table 3-1: Recent Contracts in Chile Facility Management Market
Table 5-1: Drivers for Chile Facility Management Market and Year-on-Year Developments, 2012-2018
Table 6-1: Key Rationale and Description for Chile Facility Management Market Segmentation by Soft and Hard Services, 2012-2018
Table 6-2: Chile Facility Management Market Segmentation by Soft and Hard Services on the basis of Revenues in USD Million, 2018
Table 6-3: Chile Soft Services Market Segmentation by Type of Services (Housekeeping, Landscape Access, Security and Others) on the basis of Revenues in USD Million, 2018
Table 6-4: Chile Hard Services Market Segmentation by Type of Services (Electromechanical Services, Operational and Maintenance and Fire Safety and Security System) on the basis of Revenues in USD Million, 2018
Table 6-5: Chile Facility Management Market Segmentation by Type of Service (Single Services, Bundled Services and Integrated Services) on the basis of Revenues, 2018
Table 6-6: Chile Facility Management Market Segmentation by Type of Services (Single Services, Bundled Services and Integrated Services) on the basis of Revenues in USD Million, 2018
Table 6-7: Chile Facility Management Market Segmentation by Outsourced Personnel and Self Personnel on the basis of Revenues in USD Million, 2018
Table 6-8: Chile Facility Management Market Segmentation by Outsourcing and In-House on the basis of Revenues in USD Million, 2017-2018
Table 6-9: Chile Facility Management Market Segmentation by Sectors (Industrial and Public Infrastructure, Retail & Commercial, Hospitality, Residential) on the basis of Revenues in USD Million, 2018
Table 7-1: Retail Projects in Chile
Table 7-2: Upcoming Hotel Projects in Chile
Table 9-1: SWOT Analysis of Chile Facility Management Market
Table 10-1: Rationale for Vendor Selection Process for Choosing a Facility Management Service in Chile
Table 11-1: Market Share of Major Players in Chile Facility Management Market on the Basis of Revenues in USD Million, 2018
Table 11-2: Competitive Landscape for ISS, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Various Sectors, Area Managed, Number of Contracts.
Table 11-3: Competitive Landscape for JLL, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-4: Competitive Landscape for Sodexo, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-5: Competitive Landscape for Aramark, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-6: Competitive Landscape for Coldwell Banker Richard Ellis (CBRE), Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-7: Competitive Landscape for Colliers, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-8: Competitive Landscape for Grupo Eulen, Chile including Company Overview, USP, Service Portfolio, Business Strategy, Recent Developments, Revenue, Number of Employees, Revenue Contribution from Soft Services, Revenue Contribution from Hard Services, Revenue Contribution from Residential, Commercial and Industrial Sectors, Area Managed, Number of Contracts.
Table 11-9: Competitive Landscape for Other Facility Management Companies in Chile, 2018
Table 12-1: Rationale and Description for Chile Facility Management Market Future Outlook and Projections on the Basis of Revenues, 2019-2023
Table 12-2: Chile Facility Management Market Segmentation by Services (Soft Services and Hard Services) on the basis of Revenues in USD Million, 2023
Table 12-3: Future Projections for Chile Facility Management Market Segmentation by Services (Single Services, Bundled Services and Integrated Services) on the basis of Revenues in USD Million, 2023
Table 12-4: Chile Facility Management Market Segmentation by Services (Industrial & Public Infrastructure, Retail & Commercial, Hospitality and Residential) on the basis of Revenues in USD Million, 2023
Table 12-5: Major Upcoming Mining Projects in Chile, 2018-2023
Table 12-6: Major Upcoming Industrial Projects in Chile, 2018-2023
Table 12-7: Major Upcoming Regional Opportunities for Tourism Infrastructure in Chile, 2018-2023
Table 13-1: Analyst Recommendation for Chile Facility Management Market, 2018
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