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TeleTech Holdings, Inc. (TTEC)-Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company's businesses and operations. The profile has been compiled by GlobalData to bring to you a clear and an unbiased view of the company's key strengths and weaknesses and the potential opportunities and threats. The profile helps you formulate strategies that augment your business by enabling you to understand your partners, customers and competitors better.
The profile contains critical company information including:
Business description-A detailed description of the company's operations and business divisions.
Corporate strategy-Analyst's summarization of the company's business strategy.
SWOT Analysis-A detailed analysis of the company's strengths, weakness, opportunities and threats.
Company history-Progression of key events associated with the company.
Major products and services-A list of major products, services and brands of the company.
Key competitors-A list of key competitors to the company.
Key employees-A list of the key executives of the company.
Executive biographies-A brief summary of the executives' employment history.
Key operational heads-A list of personnel heading key departments/functions.
Important locations and subsidiaries-A list and contact details of key locations and subsidiaries of the company.
Detailed financial ratios for the past five years-The latest financial ratios derived from the annual financial statements published by the company with 5 years history.
Interim ratios for the last five interim periods-The latest financial ratios derived from the quarterly/semi-annual financial statements published by the company for 5 interims history.
TeleTech Holdings, Inc. (TeleTech) is a customer engagement management service provider that delivers integrated consulting, technology, growth, and customer care solutions. The company provides services through integrating operational excellence, strategic consulting, process optimization, data analytics, system design and integration, and technology solutions and services. It assists its clients on acquiring, retaining and growing customer relationships. TeleTech partners with businesses across marketing, sales and customer care to design and deliver customer experience across interaction channels. The company serves clients in automotive, financial services, government solutions, communications, healthcare, retail and ecommerce, media and technology, and travel and hospitality industries in the North America, Latin America, Europe, the Middle East, Africa, and Asia Pacific. TeleTech is headquartered in Englewood, Colorado, the US.
Key benefits of buying this profile include:
You get detailed information about the company and its operations to identify potential customers and suppliers.
The profile analyzes the company's business structure, operations, major products and services, prospects, locations and subsidiaries, key executives and their biographies and key competitors.
Understand and respond to your competitors' business structure and strategies, and capitalize on their weaknesses. Stay up to date on the major developments affecting the company.
The company's core strengths and weaknesses and areas of development or decline are analyzed and presented in the profile objectively. Recent developments in the company covered in the profile help you track important events.
Equip yourself with information that enables you to sharpen your strategies and transform your operations profitably.
Opportunities that the company can explore and exploit are sized up and its growth potential assessed in the profile. Competitive and/or technological threats are highlighted.
Scout for potential investments and acquisition targets, with detailed insight into the companies' strategic, financial and operational performance.
Financial ratio presented for major public companies in the profile include the revenue trends, profitability, growth, margins and returns, liquidity and leverage, financial position and efficiency ratios.
Gain key insights into the company for academic or business research.
Key elements such as SWOT analysis, corporate strategy and financial ratios and charts are incorporated in the profile to assist your academic or business research needs.
Note: Some sections may be missing if data is unavailable for the company
Table of Contents
Table of Contents 2
List of Tables 4
List of Figures 5
Section 1-About the Company 6
TeleTech Holdings, Inc.-Key Facts 6
TeleTech Holdings, Inc.-Key Employees 7
TeleTech Holdings, Inc.-Key Employee Biographies 8
TeleTech Holdings, Inc.-Major Products and Services 9
TeleTech Holdings, Inc.-History 10
TeleTech Holdings, Inc.-Company Statement 13
TeleTech Holdings, Inc.-Locations And Subsidiaries 15
Head Office 15
Other Locations & Subsidiaries 15
Joint Venture 16
Section 2-Company Analysis 17
TeleTech Holdings, Inc.-Business Description 17
TeleTech Holdings, Inc.-SWOT Analysis 18
SWOT Analysis-Overview 18
TeleTech Holdings, Inc.-Strengths 18
Strength-Partnership with Allstream 18
Strength-Launch of Customer Journey Outcomes Solution 18
Strength-Working Capital Surplus 18
TeleTech Holdings, Inc.-Weaknesses 19
TeleTech Holdings, Inc.-Opportunities 20
Opportunity-Increasing Demand for Contact Center Solutions 20
Opportunity-Prospects for Growth in Demand for Consumer Businesses: Asia Pacific 20
Opportunity-Growing Demand for Cloud Computing 20
Opportunity-Positive Outlook for Media and Entertainment Industry: the US 20
TeleTech Holdings, Inc.-Threats 21
Threat-Security Breaches 21
Threat-Dependence on a Few Clients 21
Threat-Foreign Exchange Risks 21
Threat-Market Conditions 21
TeleTech Holdings, Inc.-Key Competitors 22
Section 3-Company Financial Ratios 23
Financial Ratios-Capital Market Ratios 23
Financial Ratios-Annual Ratios 24
Performance Chart 26
Financial Performance 26
Financial Ratios-Interim Ratios 27
Financial Ratios-Ratio Charts 28
Section 4-Appendix 29
Ratio Definitions 29
About GlobalData 33
Contact Us 33
List of Figures
TeleTech Holdings, Inc., Performance Chart (2011-2015) 26
TeleTech Holdings, Inc., Ratio Charts 28
List of Tables
TeleTech Holdings, Inc., Key Facts 6
TeleTech Holdings, Inc., Key Employees 7
TeleTech Holdings, Inc., Key Employee Biographies 8
TeleTech Holdings, Inc., Major Products and Services 9
TeleTech Holdings, Inc., History 10
TeleTech Holdings, Inc., Other Locations 15
TeleTech Holdings, Inc., Subsidiaries 15
TeleTech Holdings, Inc., Joint Venture 16
TeleTech Holdings, Inc., Key Competitors 22
TeleTech Holdings, Inc., Ratios based on current share price 23
TeleTech Holdings, Inc., Annual Ratios 24
TeleTech Holdings, Inc., Interim Ratios 27
Currency Codes 29
Capital Market Ratios 29
Equity Ratios 30
Profitability Ratios 30
Cost Ratios 31
Liquidity Ratios 31
Leverage Ratios 32
Efficiency Ratios 32
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TeleTech Holdings, Inc., SWOT analysis, SWOT, Strengths, Weaknesses, Opportunities, Threats, Corporate Strategy, Key Ratios, Share Data, Performance, Financial Performance, Overview, Business Description, Major Product, Brands, History,Key Employees, Key Operational Heads, Strategy, Key Competitors, Company Statement, Capital Market Ratios, Financial Ratios, Annual Ratios, Interim Ratios, Ratio Charts