Chatbot is software which encourages human conversation via artificial intelligence. These of software used for solving queries linked to health. Healthcare chatbots assist patients by solving their queries. This reduces the burden on clinical staff & allows focus on their jobs. It supports individuals by using text messages within websites, applications or immediate messaging that enables industries to keep, attracting, and satisfying the major clientele. This type of bots provides a computerized system of communicating with users. Nowadays, chatbots are proficient related to humans, but only few applications are being considered with chatbots which proficient to interact with each other. Some of the major advantages of chatbots in the healthcare industry includes providing the rapid information (when there is not a moment to lose), scheduling appointments, gaining the trust of patients, availability & ongoing of health monitoring and providing support & additional information.
According to study, “Healthcare Chatbots Market Size study, by Type (Software, Services), by Application (Symptom checking & Medication Assistance, Appointment Scheduling & Medical Guidance), by End User and Regional Forecasts 2018-2025” some of the major companies that are currently working in the healthcare chatbots market are Your MD, Babylon Healthcare Services Limited, HealthTap, Inc., SafeDrugBot, Intermedica, Buoy Health, Inc, Sensely, Inc, ABBI, Baidu Inc., Lark Inc., Forksy Inc., HealthyBot Inc., Koko Inc., Betterise, LifeLink, Cancer Chatbot, MedWhat, Melody, Symptomate, X2Joy, PACT Care BV, Izzy, Bots4Health, iCliniq, GoCarrot Inc., Florence Chat, HealthJoy Inc., Gyant. Com, Inc, Mendel Health, Ada Digital Health Ltd, Woebot Labs, Inc.
Based on components type, the healthcare chatbots market is segmented into services and software. Based on technological features, market is segmented into mobile platform compatibility, multilingual capabilities, Natural Language Processing (NLP), interference engine, Application Programming Interface (API), cloud-based deployment, and single point of search. Based on function type, market is segmented into appointment scheduling & medical guidance and symptom checking & medication assistances. Based on end-user, market is separated into healthcare providers, patients, insurance companies and others.
The healthcare chatbots primarily drives the growing necessity of virtual health assistance. Some other driven factors are increasing dependency of people on technology, rise of chronic diseases, rising technological enhancements, lack of skilled physicians & doctors, growing adoption of social media platform (smart devices) with growing penetration of cloud-based models. Moreover, some of the major initiatives taken by many market players include marketing or advertising strategies, and promotion and use of online channels are expected to propel the growth in the global market. However, need of trained expertise to develop chatbot and concerns associated with data privacy restrict the market growth. In addition, development of cloud-based models is expected to remain a key opportunity over a forecast period. Growth of market is impacted by the challenges such as lack of awareness and misconceptions, lack of expertise for chatbot development.
In medical industry, chatbots to remain a reality and developing at fast pace. Moreover, the chatbots will keep on solving general issues, logging & accessing all data, help people to get support & communication, making good health care decisions & maintain a good health management on new complex undertakings. As artificial intelligence and social connectivity improve, health care chatbots will soon become a single voice to solve people need. In 2017, the healthcare chatbots market valued about US $105 million and it is expected to reach US $482.4 million, by 2025.
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Ankur Gupta, Head Marketing & Communications