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BPO Services in Australia

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Details

BPO Services in Australia

Summary

BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Australian BPO Services market had total revenues of $3,615.8m in 2016, representing a compound annual growth rate (CAGR) of 5.1% between 2012 and 2016.

The Australian market is large in Asia-Pacific more than double the size of the Chinese market. Only Japan is larger in value terms, which is unusual, compared to most industries in the region.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.9% for the five-year period 2016-2021, which is expected to drive the market to a value of $4,386.2m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts

Reasons to Buy

What was the size of the Australia bpo services market by value in 2016?

What will be the size of the Australia bpo services market in 2021?

What factors are affecting the strength of competition in the Australia bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Australia's bpo services market?

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Table Of Content

Scope

Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

HCL Technologies Limited

Infosys Limited

ISS A/S

NCR Corporation

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine


List Of Figure

List of Figures

Figure 1: Australia bpo services market value: $ million, 2012-16

Figure 2: Australia bpo services market category segmentation: % share, by value, 2016

Figure 3: Australia bpo services market geography segmentation: % share, by value, 2016

Figure 4: Australia bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in Australia, 2016

Figure 6: Drivers of buyer power in the bpo services market in Australia, 2016

Figure 7: Drivers of supplier power in the bpo services market in Australia, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2016

Figure 11: HCL Technologies Limited: revenues & profitability

Figure 12: HCL Technologies Limited: assets & liabilities

Figure 13: Infosys Limited: revenues & profitability

Figure 14: Infosys Limited: assets & liabilities

Figure 15: ISS A/S: revenues & profitability

Figure 16: ISS A/S: assets & liabilities

Figure 17: NCR Corporation: revenues & profitability

Figure 18: NCR Corporation: assets & liabilities


List Of Table

List of Tables

Table 1: Australia bpo services market value: $ million, 2012-16

Table 2: Australia bpo services market category segmentation: $ million, 2016

Table 3: Australia bpo services market geography segmentation: $ million, 2016

Table 4: Australia bpo services market value forecast: $ million, 2016-21

Table 5: HCL Technologies Limited: key facts

Table 6: HCL Technologies Limited: key financials ($)

Table 7: HCL Technologies Limited: key financial ratios

Table 8: Infosys Limited: key facts

Table 9: Infosys Limited: key financials ($)

Table 10: Infosys Limited: key financials (Rs.)

Table 11: Infosys Limited: key financial ratios

Table 12: ISS A/S: key facts

Table 13: ISS A/S: key financials ($)

Table 14: ISS A/S: key financials (DKK)

Table 15: ISS A/S: key financial ratios

Table 16: NCR Corporation: key facts

Table 17: NCR Corporation: key financials ($)

Table 18: NCR Corporation: key financial ratios

Table 19: Australia size of population (million), 2012-16

Table 20: Australia gdp (constant 2005 prices, $ billion), 2012-16

Table 21: Australia gdp (current prices, $ billion), 2012-16

Table 22: Australia inflation, 2012-16

Table 23: Australia consumer price index (absolute), 2012-16

Table 24: Australia exchange rate, 2012-16

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Products and Companies


Companies

HCL Technologies Limited, Infosys Limited, ISS A/S, NCR Corporation