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BPO Services in India

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Details

BPO Services in India

Summary

BPO Services in India industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the India bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Indian BPO Services market had total revenues of $1,470.2m in 2016, representing a compound annual growth rate (CAGR) of 11.1% between 2012 and 2016.

India is a key growth area for many companies looking to enter the Asia-Pacific market. Due to a large workforce, increasingly good technical abilities and low wages this is a very attractive market for both BPO companies looking to establish themselves and foreign companies looking for BPO services.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 9.4% for the five-year period 2016-2021, which is expected to drive the market to a value of $2,304.5m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in India

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in India

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts

Reasons to Buy

What was the size of the India bpo services market by value in 2016?

What will be the size of the India bpo services market in 2021?

What factors are affecting the strength of competition in the India bpo services market?

How has the market performed over the last five years?

What are the main segments that make up India's bpo services market?

READ MORE

Table Of Content

Scope

Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Cap Gemini S.A.

HCL Technologies Limited

Infosys Limited

ISS A/S

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine


List Of Figure

List of Figures

Figure 1: India bpo services market value: $ million, 2012-16

Figure 2: India bpo services market category segmentation: % share, by value, 2016

Figure 3: India bpo services market geography segmentation: % share, by value, 2016

Figure 4: India bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in India, 2016

Figure 6: Drivers of buyer power in the bpo services market in India, 2016

Figure 7: Drivers of supplier power in the bpo services market in India, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in India, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in India, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in India, 2016

Figure 11: Cap Gemini S.A.: revenues & profitability

Figure 12: Cap Gemini S.A.: assets & liabilities

Figure 13: HCL Technologies Limited: revenues & profitability

Figure 14: HCL Technologies Limited: assets & liabilities

Figure 15: Infosys Limited: revenues & profitability

Figure 16: Infosys Limited: assets & liabilities

Figure 17: ISS A/S: revenues & profitability

Figure 18: ISS A/S: assets & liabilities


List Of Table

List of Tables

Table 1: India bpo services market value: $ million, 2012-16

Table 2: India bpo services market category segmentation: $ million, 2016

Table 3: India bpo services market geography segmentation: $ million, 2016

Table 4: India bpo services market value forecast: $ million, 2016-21

Table 5: Cap Gemini S.A.: key facts

Table 6: Cap Gemini S.A.: key financials ($)

Table 7: Cap Gemini S.A.: key financials (EUR)

Table 8: Cap Gemini S.A.: key financial ratios

Table 9: HCL Technologies Limited: key facts

Table 10: HCL Technologies Limited: key financials ($)

Table 11: HCL Technologies Limited: key financial ratios

Table 12: Infosys Limited: key facts

Table 13: Infosys Limited: key financials ($)

Table 14: Infosys Limited: key financials (Rs.)

Table 15: Infosys Limited: key financial ratios

Table 16: ISS A/S: key facts

Table 17: ISS A/S: key financials ($)

Table 18: ISS A/S: key financials (DKK)

Table 19: ISS A/S: key financial ratios

Table 20: India size of population (million), 2012-16

Table 21: India gdp (constant 2005 prices, $ billion), 2012-16

Table 22: India gdp (current prices, $ billion), 2012-16

Table 23: India inflation, 2012-16

Table 24: India consumer price index (absolute), 2012-16

Table 25: India exchange rate, 2012-16

Licence Rights

Single User License:
Report can be used by individual purchaser only

Site License: 
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License:  
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Section Purchase

To know more information on Purchase by Section, please send a mail to support@kenresearch.com

Products and Companies


Companies

Cap Gemini S.A., HCL Technologies Limited, Infosys Limited, ISS A/S

BPO Services in India

Summary

BPO Services in India industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the India bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Indian BPO Services market had total revenues of $1,470.2m in 2016, representing a compound annual growth rate (CAGR) of 11.1% between 2012 and 2016.

India is a key growth area for many companies looking to enter the Asia-Pacific market. Due to a large workforce, increasingly good technical abilities and low wages this is a very attractive market for both BPO companies looking to establish themselves and foreign companies looking for BPO services.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 9.4% for the five-year period 2016-2021, which is expected to drive the market to a value of $2,304.5m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in India

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in India

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts

Reasons to Buy

What was the size of the India bpo services market by value in 2016?

What will be the size of the India bpo services market in 2021?

What factors are affecting the strength of competition in the India bpo services market?

How has the market performed over the last five years?

What are the main segments that make up India's bpo services market?

READ MORE

Scope

Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Cap Gemini S.A.

HCL Technologies Limited

Infosys Limited

ISS A/S

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine


List Of Figure

List of Figures

Figure 1: India bpo services market value: $ million, 2012-16

Figure 2: India bpo services market category segmentation: % share, by value, 2016

Figure 3: India bpo services market geography segmentation: % share, by value, 2016

Figure 4: India bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in India, 2016

Figure 6: Drivers of buyer power in the bpo services market in India, 2016

Figure 7: Drivers of supplier power in the bpo services market in India, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in India, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in India, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in India, 2016

Figure 11: Cap Gemini S.A.: revenues & profitability

Figure 12: Cap Gemini S.A.: assets & liabilities

Figure 13: HCL Technologies Limited: revenues & profitability

Figure 14: HCL Technologies Limited: assets & liabilities

Figure 15: Infosys Limited: revenues & profitability

Figure 16: Infosys Limited: assets & liabilities

Figure 17: ISS A/S: revenues & profitability

Figure 18: ISS A/S: assets & liabilities


List Of Table

List of Tables

Table 1: India bpo services market value: $ million, 2012-16

Table 2: India bpo services market category segmentation: $ million, 2016

Table 3: India bpo services market geography segmentation: $ million, 2016

Table 4: India bpo services market value forecast: $ million, 2016-21

Table 5: Cap Gemini S.A.: key facts

Table 6: Cap Gemini S.A.: key financials ($)

Table 7: Cap Gemini S.A.: key financials (EUR)

Table 8: Cap Gemini S.A.: key financial ratios

Table 9: HCL Technologies Limited: key facts

Table 10: HCL Technologies Limited: key financials ($)

Table 11: HCL Technologies Limited: key financial ratios

Table 12: Infosys Limited: key facts

Table 13: Infosys Limited: key financials ($)

Table 14: Infosys Limited: key financials (Rs.)

Table 15: Infosys Limited: key financial ratios

Table 16: ISS A/S: key facts

Table 17: ISS A/S: key financials ($)

Table 18: ISS A/S: key financials (DKK)

Table 19: ISS A/S: key financial ratios

Table 20: India size of population (million), 2012-16

Table 21: India gdp (constant 2005 prices, $ billion), 2012-16

Table 22: India gdp (current prices, $ billion), 2012-16

Table 23: India inflation, 2012-16

Table 24: India consumer price index (absolute), 2012-16

Table 25: India exchange rate, 2012-16

Single User License:
Report can be used by individual purchaser only

Site License: 
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License:  
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

To know more information on Purchase by Section, please send a mail to support@kenresearch.com

Companies

Cap Gemini S.A., HCL Technologies Limited, Infosys Limited, ISS A/S