BPO Services in Indonesia
March 2017
30
About the Report
About the Report
BPO Services in Indonesia
Summary
BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the Indonesia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
Key Highlights
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
The Indonesian BPO Services market had total revenues of $199.3m in 2016, representing a compound annual growth rate (CAGR) of 10.8% between 2012 and 2016.
Indonesia is an attractive global market and provision of local language services in the country is becoming increasingly vital for foreign companies with operations there, so the market is likely to go from strength to strength in the coming years.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 6.2% for the five-year period 2016-2021, which is expected to drive the market to a value of $269.7m by the end of 2021.
Scope
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
Leading company profiles reveal details of key bpo services market players' global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts
Reasons to Buy
What was the size of the Indonesia bpo services market by value in 2016?
What will be the size of the Indonesia bpo services market in 2021?
What factors are affecting the strength of competition in the Indonesia bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Indonesia's bpo services market?
Products
Companies
NA
Table of Contents
Table of Contents
Table of Contents
Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
PT Cekindo Bisnis Grup
ISS A/S
TMF Group Holding B.V.
Macroeconomic Indicators
Country data
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine
List of Figure
List of Figures
Figure 1: Indonesia bpo services market value: $ million, 2012-16
Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2016
Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2016
Figure 4: Indonesia bpo services market value forecast: $ million, 2016-21
Figure 5: Forces driving competition in the bpo services market in Indonesia, 2016
Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2016
Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2016
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2016
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2016
Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2016
Figure 11: ISS A/S: revenues & profitability
Figure 12: ISS A/S: assets & liabilities
List of Table
List of Tables
Table 1: Indonesia bpo services market value: $ million, 2012-16
Table 2: Indonesia bpo services market category segmentation: $ million, 2016
Table 3: Indonesia bpo services market geography segmentation: $ million, 2016
Table 4: Indonesia bpo services market value forecast: $ million, 2016-21
Table 5: PT Cekindo Bisnis Grup: key facts
Table 6: ISS A/S: key facts
Table 7: ISS A/S: key financials ($)
Table 8: ISS A/S: key financials (DKK)
Table 9: ISS A/S: key financial ratios
Table 10: TMF Group Holding B.V.: key facts
Table 11: Indonesia size of population (million), 2012-16
Table 12: Indonesia gdp (constant 2005 prices, $ billion), 2012-16
Table 13: Indonesia gdp (current prices, $ billion), 2012-16
Table 14: Indonesia inflation, 2012-16
Table 15: Indonesia consumer price index (absolute), 2012-16
Table 16: Indonesia exchange rate, 2012-16
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