BPO Services in Indonesia

BPO Services in Indonesia


  • Products Id :- OHME9308
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  • Pages: 30
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Executive Summary

BPO Services in Indonesia

Summary

BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the Indonesia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Indonesian BPO Services market had total revenues of $199.3m in 2016, representing a compound annual growth rate (CAGR) of 10.8% between 2012 and 2016.

Indonesia is an attractive global market and provision of local language services in the country is becoming increasingly vital for foreign companies with operations there, so the market is likely to go from strength to strength in the coming years.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 6.2% for the five-year period 2016-2021, which is expected to drive the market to a value of $269.7m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts

Reasons to Buy

What was the size of the Indonesia bpo services market by value in 2016?

What will be the size of the Indonesia bpo services market in 2021?

What factors are affecting the strength of competition in the Indonesia bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Indonesia's bpo services market?



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Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

PT Cekindo Bisnis Grup

ISS A/S

TMF Group Holding B.V.

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine

List of Figures

Figure 1: Indonesia bpo services market value: $ million, 2012-16

Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2016

Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2016

Figure 4: Indonesia bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in Indonesia, 2016

Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2016

Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2016

Figure 11: ISS A/S: revenues & profitability

Figure 12: ISS A/S: assets & liabilities

List of Tables

Table 1: Indonesia bpo services market value: $ million, 2012-16

Table 2: Indonesia bpo services market category segmentation: $ million, 2016

Table 3: Indonesia bpo services market geography segmentation: $ million, 2016

Table 4: Indonesia bpo services market value forecast: $ million, 2016-21

Table 5: PT Cekindo Bisnis Grup: key facts

Table 6: ISS A/S: key facts

Table 7: ISS A/S: key financials ($)

Table 8: ISS A/S: key financials (DKK)

Table 9: ISS A/S: key financial ratios

Table 10: TMF Group Holding B.V.: key facts

Table 11: Indonesia size of population (million), 2012-16

Table 12: Indonesia gdp (constant 2005 prices, $ billion), 2012-16

Table 13: Indonesia gdp (current prices, $ billion), 2012-16

Table 14: Indonesia inflation, 2012-16

Table 15: Indonesia consumer price index (absolute), 2012-16

Table 16: Indonesia exchange rate, 2012-16

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