BPO Services in the Netherlands

BPO Services in the Netherlands


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Executive Summary

BPO Services in the Netherlands

Summary

BPO Services in the Netherlands industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the Netherlands bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Dutch BPO Services market had total revenues of $2,178.5m in 2016, representing a compound annual growth rate (CAGR) of 3.4% between 2012 and 2016.

The Dutch market is relatively well developed for and punches above its weight in value terms when compared to neighbouring countries such as France and Germany.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016-2021, which is expected to drive the market to a value of $2,533.6m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the Netherlands

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the Netherlands

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Netherlands bpo services market with five year forecasts

Reasons to Buy

What was the size of the Netherlands bpo services market by value in 2016?

What will be the size of the Netherlands bpo services market in 2021?

What factors are affecting the strength of competition in the Netherlands bpo services market?

How has the market performed over the last five years?

What are the main segments that make up the Netherlands's bpo services market?



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Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Cap Gemini S.A.

HCL Technologies Limited

ISS A/S

TMF Group Holding B.V.

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine

List of Figures

Figure 1: Netherlands bpo services market value: $ million, 2012-16

Figure 2: Netherlands bpo services market category segmentation: % share, by value, 2016

Figure 3: Netherlands bpo services market geography segmentation: % share, by value, 2016

Figure 4: Netherlands bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in the Netherlands, 2016

Figure 6: Drivers of buyer power in the bpo services market in the Netherlands, 2016

Figure 7: Drivers of supplier power in the bpo services market in the Netherlands, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2016

Figure 11: Cap Gemini S.A.: revenues & profitability

Figure 12: Cap Gemini S.A.: assets & liabilities

Figure 13: HCL Technologies Limited: revenues & profitability

Figure 14: HCL Technologies Limited: assets & liabilities

Figure 15: ISS A/S: revenues & profitability

Figure 16: ISS A/S: assets & liabilities

List of Tables

Table 1: Netherlands bpo services market value: $ million, 2012-16

Table 2: Netherlands bpo services market category segmentation: $ million, 2016

Table 3: Netherlands bpo services market geography segmentation: $ million, 2016

Table 4: Netherlands bpo services market value forecast: $ million, 2016-21

Table 5: Cap Gemini S.A.: key facts

Table 6: Cap Gemini S.A.: key financials ($)

Table 7: Cap Gemini S.A.: key financials (EUR)

Table 8: Cap Gemini S.A.: key financial ratios

Table 9: HCL Technologies Limited: key facts

Table 10: HCL Technologies Limited: key financials ($)

Table 11: HCL Technologies Limited: key financial ratios

Table 12: ISS A/S: key facts

Table 13: ISS A/S: key financials ($)

Table 14: ISS A/S: key financials (DKK)

Table 15: ISS A/S: key financial ratios

Table 16: TMF Group Holding B.V.: key facts

Table 17: Netherlands size of population (million), 2012-16

Table 18: Netherlands gdp (constant 2005 prices, $ billion), 2012-16

Table 19: Netherlands gdp (current prices, $ billion), 2012-16

Table 20: Netherlands inflation, 2012-16

Table 21: Netherlands consumer price index (absolute), 2012-16

Table 22: Netherlands exchange rate, 2012-16

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Cap Gemini S.A., HCL Technologies Limited, ISS A/S, TMF Group Holding B.V.

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