Global Customer Support Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024
July 2019
119
About the Report
About the Report
Scope of the Report:
The global Customer Support Software market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Support Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Customer Support Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Support Software market by product type and applications/end industries.
Market Segment by Companies, this report covers
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Call Management
FS/D (Field Service and Dispatch)
Contact Center
Others
Market Segment by Applications, can be divided into
Banking, Finance and Insurance (BFSI)
IT and Telecommunications
Government and Health Care
Manufacturing and Logistics
Others
Products
Companies
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
Table of Contents
Table of Contents
Table of Contents
1 Customer Support Software Market Overview
1.1 Product Overview and Scope of Customer Support Software
1.2 Classification of Customer Support Software by Types
1.2.1 Global Customer Support Software Revenue Comparison by Types (2019-2024)
1.2.2 Global Customer Support Software Revenue Market Share by Types in 2018
1.2.3 Call Management
1.2.4 FS/D (Field Service and Dispatch)
1.2.5 Contact Center
1.2.6 Others
1.3 Global Customer Support Software Market by Application
1.3.1 Global Customer Support Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 Banking, Finance and Insurance (BFSI)
1.3.3 IT and Telecommunications
1.3.4 Government and Health Care
1.3.5 Manufacturing and Logistics
1.3.6 Others
1.4 Global Customer Support Software Market by Regions
1.4.1 Global Customer Support Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Customer Support Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Support Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Support Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Customer Support Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Support Software Status and Prospect (2014-2024)
1.5 Global Market Size of Customer Support Software (2014-2024)
2 Manufacturers Profiles
2.1 Freshworks
2.1.1 Business Overview
2.1.2 Customer Support Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Freshworks Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Zendesk
2.2.1 Business Overview
2.2.2 Customer Support Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Zendesk Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Salesforce Inc
2.3.1 Business Overview
2.3.2 Customer Support Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Salesforce Inc Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 TeamSupport
2.4.1 Business Overview
2.4.2 Customer Support Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 TeamSupport Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 Zoho
2.5.1 Business Overview
2.5.2 Customer Support Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Zoho Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 PhaseWare
2.6.1 Business Overview
2.6.2 Customer Support Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 PhaseWare Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 Tracker
2.7.1 Business Overview
2.7.2 Customer Support Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Tracker Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.8 LiveAgent
2.8.1 Business Overview
2.8.2 Customer Support Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 LiveAgent Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.9 Samanage
2.9.1 Business Overview
2.9.2 Customer Support Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Samanage Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.10 FreshService
2.10.1 Business Overview
2.10.2 Customer Support Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 FreshService Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.11 Intercom
2.11.1 Business Overview
2.11.2 Customer Support Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Intercom Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.12 FocalScope
2.12.1 Business Overview
2.12.2 Customer Support Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 FocalScope Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
2.13 Kayako
2.13.1 Business Overview
2.13.2 Customer Support Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Kayako Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
3 Global Customer Support Software Market Competition, by Players
3.1 Global Customer Support Software Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Customer Support Software Players Market Share
3.2.2 Top 10 Customer Support Software Players Market Share
3.3 Market Competition Trend
4 Global Customer Support Software Market Size by Regions
4.1 Global Customer Support Software Revenue and Market Share by Regions
4.2 North America Customer Support Software Revenue and Growth Rate (2014-2019)
4.3 Europe Customer Support Software Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Customer Support Software Revenue and Growth Rate (2014-2019)
4.5 South America Customer Support Software Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Customer Support Software Revenue and Growth Rate (2014-2019)
5 North America Customer Support Software Revenue by Countries
5.1 North America Customer Support Software Revenue by Countries (2014-2019)
5.2 USA Customer Support Software Revenue and Growth Rate (2014-2019)
5.3 Canada Customer Support Software Revenue and Growth Rate (2014-2019)
5.4 Mexico Customer Support Software Revenue and Growth Rate (2014-2019)
6 Europe Customer Support Software Revenue by Countries
6.1 Europe Customer Support Software Revenue by Countries (2014-2019)
6.2 Germany Customer Support Software Revenue and Growth Rate (2014-2019)
6.3 UK Customer Support Software Revenue and Growth Rate (2014-2019)
6.4 France Customer Support Software Revenue and Growth Rate (2014-2019)
6.5 Russia Customer Support Software Revenue and Growth Rate (2014-2019)
6.6 Italy Customer Support Software Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Customer Support Software Revenue by Countries
7.1 Asia-Pacific Customer Support Software Revenue by Countries (2014-2019)
7.2 China Customer Support Software Revenue and Growth Rate (2014-2019)
7.3 Japan Customer Support Software Revenue and Growth Rate (2014-2019)
7.4 Korea Customer Support Software Revenue and Growth Rate (2014-2019)
7.5 India Customer Support Software Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Customer Support Software Revenue and Growth Rate (2014-2019)
8 South America Customer Support Software Revenue by Countries
8.1 South America Customer Support Software Revenue by Countries (2014-2019)
8.2 Brazil Customer Support Software Revenue and Growth Rate (2014-2019)
8.3 Argentina Customer Support Software Revenue and Growth Rate (2014-2019)
8.4 Colombia Customer Support Software Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Customer Support Software by Countries
9.1 Middle East and Africa Customer Support Software Revenue by Countries (2014-2019)
9.2 Saudi Arabia Customer Support Software Revenue and Growth Rate (2014-2019)
9.3 UAE Customer Support Software Revenue and Growth Rate (2014-2019)
9.4 Egypt Customer Support Software Revenue and Growth Rate (2014-2019)
9.5 Nigeria Customer Support Software Revenue and Growth Rate (2014-2019)
9.6 South Africa Customer Support Software Revenue and Growth Rate (2014-2019)
10 Global Customer Support Software Market Segment by Type
10.1 Global Customer Support Software Revenue and Market Share by Type (2014-2019)
10.2 Global Customer Support Software Market Forecast by Type (2019-2024)
10.3 Call Management Revenue Growth Rate (2014-2024)
10.4 FS/D (Field Service and Dispatch) Revenue Growth Rate (2014-2024)
10.5 Contact Center Revenue Growth Rate (2014-2024)
10.6 Others Revenue Growth Rate (2014-2024)
11 Global Customer Support Software Market Segment by Application
11.1 Global Customer Support Software Revenue Market Share by Application (2014-2019)
11.2 Customer Support Software Market Forecast by Application (2019-2024)
11.3 Banking, Finance and Insurance (BFSI) Revenue Growth (2014-2019)
11.4 IT and Telecommunications Revenue Growth (2014-2019)
11.5 Government and Health Care Revenue Growth (2014-2019)
11.6 Manufacturing and Logistics Revenue Growth (2014-2019)
11.7 Others Revenue Growth (2014-2019)
12 Global Customer Support Software Market Size Forecast (2019-2024)
12.1 Global Customer Support Software Market Size Forecast (2019-2024)
12.2 Global Customer Support Software Market Forecast by Regions (2019-2024)
12.3 North America Customer Support Software Revenue Market Forecast (2019-2024)
12.4 Europe Customer Support Software Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Customer Support Software Revenue Market Forecast (2019-2024)
12.6 South America Customer Support Software Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Customer Support Software Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Table
List of Tables and Figures
Figure Customer Support Software Picture
Table Product Specifications of Customer Support Software
Table Global Customer Support Software and Revenue (Million USD) Market Split by Product Type
Figure Global Customer Support Software Revenue Market Share by Types in 2018
Figure Call Management Picture
Figure FS/D (Field Service and Dispatch) Picture
Figure Contact Center Picture
Figure Others Picture
Table Global Customer Support Software Revenue (Million USD) by Application (2014-2024)
Figure Customer Support Software Revenue Market Share by Applications in 2018
Figure Banking, Finance and Insurance (BFSI) Picture
Figure IT and Telecommunications Picture
Figure Government and Health Care Picture
Figure Manufacturing and Logistics Picture
Figure Others Picture
Table Global Market Customer Support Software Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Customer Support Software Revenue (Million USD) and Growth Rate (2014-2024)
Table Freshworks Basic Information, Manufacturing Base and Competitors
Table Freshworks Customer Support Software Type and Applications
Table Freshworks Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Zendesk Basic Information, Manufacturing Base and Competitors
Table Zendesk Customer Support Software Type and Applications
Table Zendesk Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Salesforce Inc Basic Information, Manufacturing Base and Competitors
Table Salesforce Inc Customer Support Software Type and Applications
Table Salesforce Inc Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table TeamSupport Basic Information, Manufacturing Base and Competitors
Table TeamSupport Customer Support Software Type and Applications
Table TeamSupport Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Zoho Basic Information, Manufacturing Base and Competitors
Table Zoho Customer Support Software Type and Applications
Table Zoho Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table PhaseWare Basic Information, Manufacturing Base and Competitors
Table PhaseWare Customer Support Software Type and Applications
Table PhaseWare Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Tracker Basic Information, Manufacturing Base and Competitors
Table Tracker Customer Support Software Type and Applications
Table Tracker Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table LiveAgent Basic Information, Manufacturing Base and Competitors
Table LiveAgent Customer Support Software Type and Applications
Table LiveAgent Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Samanage Basic Information, Manufacturing Base and Competitors
Table Samanage Customer Support Software Type and Applications
Table Samanage Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table FreshService Basic Information, Manufacturing Base and Competitors
Table FreshService Customer Support Software Type and Applications
Table FreshService Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Intercom Basic Information, Manufacturing Base and Competitors
Table Intercom Customer Support Software Type and Applications
Table Intercom Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table FocalScope Basic Information, Manufacturing Base and Competitors
Table FocalScope Customer Support Software Type and Applications
Table FocalScope Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Kayako Basic Information, Manufacturing Base and Competitors
Table Kayako Customer Support Software Type and Applications
Table Kayako Customer Support Software Revenue, Gross Margin and Market Share (2017-2018)
Table Global Customer Support Software Revenue (Million USD) by Players (2014-2019)
Table Global Customer Support Software Revenue Share by Players (2014-2019)
Figure Global Customer Support Software Revenue Share by Players in 2017
Figure Global Customer Support Software Revenue Share by Players in 2018
Figure Global Top 5 Players Customer Support Software Revenue Market Share in 2018
Figure Global Top 10 Players Customer Support Software Revenue Market Share in 2018
Figure Global Customer Support Software Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Customer Support Software Revenue (Million USD) by Regions (2014-2019)
Table Global Customer Support Software Revenue Market Share by Regions (2014-2019)
Figure Global Customer Support Software Revenue Market Share by Regions (2014-2019)
Figure Global Customer Support Software Revenue Market Share by Regions in 2018
Figure North America Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Europe Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Customer Support Software Revenue and Growth Rate (2014-2019)
Figure South America Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Customer Support Software Revenue and Growth Rate (2014-2019)
Table North America Customer Support Software Revenue by Countries (2014-2019)
Table North America Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure North America Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure North America Customer Support Software Revenue Market Share by Countries in 2018
Figure USA Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Canada Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Mexico Customer Support Software Revenue and Growth Rate (2014-2019)
Table Europe Customer Support Software Revenue (Million USD) by Countries (2014-2019)
Figure Europe Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure Europe Customer Support Software Revenue Market Share by Countries in 2018
Figure Germany Customer Support Software Revenue and Growth Rate (2014-2019)
Figure UK Customer Support Software Revenue and Growth Rate (2014-2019)
Figure France Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Russia Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Italy Customer Support Software Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Customer Support Software Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Customer Support Software Revenue Market Share by Countries in 2018
Figure China Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Japan Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Korea Customer Support Software Revenue and Growth Rate (2014-2019)
Figure India Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Customer Support Software Revenue and Growth Rate (2014-2019)
Table South America Customer Support Software Revenue by Countries (2014-2019)
Table South America Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure South America Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure South America Customer Support Software Revenue Market Share by Countries in 2018
Figure Brazil Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Argentina Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Colombia Customer Support Software Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Customer Support Software Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Customer Support Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Customer Support Software Revenue Market Share by Countries in 2018
Figure Saudi Arabia Customer Support Software Revenue and Growth Rate (2014-2019)
Figure UAE Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Egypt Customer Support Software Revenue and Growth Rate (2014-2019)
Figure Nigeria Customer Support Software Revenue and Growth Rate (2014-2019)
Figure South Africa Customer Support Software Revenue and Growth Rate (2014-2019)
Table Global Customer Support Software Revenue (Million USD) by Type (2014-2019)
Table Global Customer Support Software Revenue Share by Type (2014-2019)
Figure Global Customer Support Software Revenue Share by Type (2014-2019)
Figure Global Customer Support Software Revenue Share by Type in 2019
Table Global Customer Support Software Revenue Forecast by Type (2019-2024)
Figure Global Customer Support Software Market Share Forecast by Type (2019-2024)
Figure Global Call Management Revenue Growth Rate (2014-2019)
Figure Global FS/D (Field Service and Dispatch) Revenue Growth Rate (2014-2019)
Figure Global Contact Center Revenue Growth Rate (2014-2019)
Figure Global Others Revenue Growth Rate (2014-2019)
Table Global Customer Support Software Revenue by Application (2014-2019)
Table Global Customer Support Software Revenue Share by Application (2014-2019)
Figure Global Customer Support Software Revenue Share by Application (2014-2019)
Figure Global Customer Support Software Revenue Share by Application in 2019
Table Global Customer Support Software Revenue Forecast by Application (2019-2024)
Figure Global Customer Support Software Market Share Forecast by Application (2019-2024)
Figure Global Banking, Finance and Insurance (BFSI) Revenue Growth Rate (2014-2019)
Figure Global IT and Telecommunications Revenue Growth Rate (2014-2019)
Figure Global Government and Health Care Revenue Growth Rate (2014-2019)
Figure Global Manufacturing and Logistics Revenue Growth Rate (2014-2019)
Figure Global Others Revenue Growth Rate (2014-2019)
Figure Global Customer Support Software Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Customer Support Software Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Customer Support Software Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Customer Support Software Revenue Market Forecast (2019-2024)
Figure Europe Customer Support Software Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Customer Support Software Revenue Market Forecast (2019-2024)
Figure South America Customer Support Software Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Customer Support Software Revenue Market Forecast (2019-2024)
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