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Countries around the world improving e-services through digital technologiesThe key benefits of the digital economy include eliminating unnecessary costs, creating greater efficiencies and increasing productivity. These benefits are of particular importance when considering the healthcare, education and government services sectors.
The healthcare industry is under increasing pressure from growing and ageing populations which still require high quality medical services. One of the most inefficient sectors in the world is healthcare, and at the same time, this is the largest industry on the planet. It is also a key reason many governments are experiencing budget problems, because of the ever-increasing costs within this sector. To a very large extent these costs relate to the silo mentality within the industry.
The sector is ripe for an e-health revolution and many countries now understand the importance of e-health for the future. Millions of people around the world can potentially benefit from e-health applications. Cost savings through e-health are expected to be between 10% and 20% of total healthcare costs. Despite the need for cost saving measures, high-quality health care needs to be provided and maintained. So through e-health at least we can increase quality without increasing costs.
Education is also seen as one of the key sectors that will benefit from developments in the digital economy, but so far the results of adaptation have been mixed. While ICT initiatives have been implemented within the classroom - it is being used within the traditional classroom learning system. In order to fully utilise these new technologies a true sector transformation will need to take place.
Good examples can be seen in developing economies where there are little or no traditional systems in place. There, for example, children are using smartphone apps and the internet to bypass these traditional systems and are basically using the new technology for self-education. Schools are then adapting to these new circumstances. Freely available educational material from many school and university websites around the world is assisting this development.
Many governments around the world are also now well aware of the importance of implementing digital solutions such as online services, cloud computing and m-government. The benefits of many of these developments include cutting costs and improving processes and information flow with the primary aim to improve customer service for citizens.
Cloud computing has been well received by many government organisations and BuddeComm sees governments around the world continue to deploy cloud platforms and indeed increase spending in this area. The huge uptake and penetration of smart phones and supporting infrastructure also means there will be a ground swell of pressure from citizens wanting ready access to government services via their mobiles. This will also become a key focus for governments going forward.
It is unlikely that the traditional systems will be able to cater for the massive requirements that lie ahead of society in relation to healthcare and education. Digital adaptation will be needed to break through the old structures. The use of IT and telecommunications technology within these sectors is set to further increase dramatically over the coming years as high-speed broadband becomes widely available and mobile innovations continue to offer viable alternatives to the traditional methods of offering essential services.
An element that is often overlooked in the e-health debate is that it has as much to do with interconnected care, as it has to do with the delivery of services. For e-health to work there needs to be a horizontal interconnection between patients, clinicians, nurses, parents, carers and health workers.
Medicine will change from its current reactive mode, in which doctors wait for people to get sick, to a mode that is far more preventive and rational and is known as P4 medicine, a system that is Predictive, Personalized, Preventive, and Participatory.
E-education is a sector that BuddeComm predicted would be a leader in digital transformation. However this has not happened. The sector has largely resisted change and is largely unprepared for the massive economic and social changes ahead.
The corporate e-learning sector tends to fluctuate more than other sectors, as enterprises increase or curtail their training expenditure according to the economic climate. Following an all-time low in 2010 on the back of the international credit crunch, the corporate e-learning market is on the up again and is expected to witness rapid growth, driven by rising demand from corporate customers.
There is also an increasing uptake of Massive Open Online Courses (MOOCs). Businesses are starting to realise they can save money by running such courses instead of instructor-led training.
Internet media companies are becoming involved in services for the broader digital economy, including e-education, e-health and e-learning. However their initial attempts have not always been a success with Google Helpouts closing in April 2015 due to lack of growth and Google Health also closing down.
Adopting digital technologies will be central to solving looming government problems, but it will also require comprehensive reforms to the public sector.
1. Digital economy is transforming essential services
1.1 Economic prosperity depends on digital productivity
1.2 ICT industry has the driver's seat
1.3 Transformation requires open ICT infrastructure
1.4 Brief insights into ICT infrastructure developments
1.4.1 The National Broadband Network
1.4.2 The Changing Data Centre Landscape
1.4.3 The Cloud Computing Revolution
1.4.4 M2M, IoT and Big Data - Key Global Trends
1.4.5 Smart Grids - Transforming the Energy Industry
1.4.6 Smart Cities - the Way Forward
1.5 Comprehensive infrastructure policies are needed
1.6 Collaborative trans-sector policies
1.7 Case Study - Australia
1.7.1 NBN: a blueprint for ICT infrastructure policies?
1.7.2 National Digital Economy Strategy
1.7.3 Australia's digital transformation is underway - Analysis
1.7.4 The issue is Industry Transformation, not Broadband - analysis
1.7.5 The impact on the economy
2. Global e-health and m-health market
2.1 E-Health and M-Health Trends and Statistics
2.1.1 Healthcare - next sector on the block for e-transformation
2.1.3 The disruptive e-healthcare market has arrived!
2.1.4 Healthcare is a massive global industry
2.1.5 Integrated care and medicine
2.1.6 Key market directions
2.1.7 Healthcare analysis - 'no outcome, no income'
2.1.9 Remote patient monitoring
2.1.10 Privacy and security a key concern
3. Global e-education and e-learning market
3.1 E-Education Trends and Statistics
3.1.1 E-education statistics
3.1.2 Self-Paced E-Learning (SPEL)
3.1.3 Learning Management Systems (LMSs)
3.1.4 Corporate e-learning
3.1.5 Education system will hit economic crisis point
3.1.6 What is happening with e-education?
3.1.7 Tele-education - the quiet achiever
3.1.8 E-education: part of smart, trans-sector community
3.1.9 Digital education approaching reality
4. Global e-government market
4.1 E-Government Trends and Statistics
4.1.1 Governments under pressure
4.1.4 Cloud computing and governments
4.1.5 The sharing economy and governments
5. Selected Country Case studies
5.1 North America
5.2 Latin America
5.4 Africa/ Middle East
5.4.2 Saudi arabia
Chart 1 - Global investment in e-government - 2010 - 2016
Exhibit 1 - Transformation - business case examples
Exhibit 2 - Global developments that are forcing transformation
Exhibit 3 - Regulatory system needs to support transformation
Exhibit 4 - Smart communities
Exhibit 5- Internet of Things - the next infrastructure inflection point
Exhibit 6- Trans-sector vs. Cross-sector
Exhibit 7 - Australia - National Broadband Network
Exhibit 8 - Broadband Commission for Digital Development
Exhibit 9 - How does broadband relate to economic development?
Exhibit 10 - Key applications of a digital economy
Exhibit 11 - Snapshot of health care spending around the world
Exhibit 12 - Video consultancy covered by Australian Medicare
Exhibit 13 - Advantages of e-health
Exhibit 14 - Examples of popular health related websites
Exhibit 15 - Use of the internet for health information among French young adults
Exhibit 16 - Quality of healthcare information on YouTube
Exhibit 17 - Digital healthcare appointment systems
Exhibit 18 - Apple' ResearchKit for medical research via iPhones
Exhibit 19 - Healthcare monitoring for the elderly
Exhibit 20 - South Korea: stimulating broadband by spending on e-education
Exhibit 21 - Sample of e-learning ASP market participants
Exhibit 22 - A shared vision of the future of education
Exhibit 23 - Advantages of e-learning
Exhibit 24 - Top 7 Learning Management Systems (LMSs) - 2015
Exhibit 25 - Connect To Learn
Exhibit 26 - New Media Consortium (NMC)
Exhibit 27 - Examples of open source e-learning projects
Exhibit 28 - Definition: E-Government
Exhibit 29 - Examples of Web 2.0 tools available to governments
Exhibit 30 - Examples of common web based e-government applications
Exhibit 31 - Open Government Partnership (OGP)
Exhibit 32 - Examples of key cloud models
Exhibit 33 - Examples of government cloud projects
Exhibit 34 - Stage 1 of the Australian government's Digital Transformation initiatives.
Exhibit 35 - Australian Government Cloud Computing examples
Table 1 - Global e-learning market value - 2010; 2012; 2015; 2018; 2020
Table 2 - Self-Paced E-Learning market by region - 2013; 2016
Table 3 - M-Learning market by region - 2013; 2016
Table 4 - Australia - estimated government recurrent expenditure - 2012 - 2013
Table 5 - Global investment in e-government - 2010 - 2016
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Apple, Coursera, Google, IBM Watson, Moodle.