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ICT investment trends in government :Enterprise ICT spending patterns through to the end of 2016

ICT investment trends in government :Enterprise ICT spending patterns through to the end of 2016


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Executive Summary

Government institutions are spending a major proportion of their ICT budget on the core domains of hardware and software in order to maximize economic growth and enhance performance by using advanced technologies such as virtualization and customized applications. Moreover, government institutions are prioritizing their investments in various ICT sub domains for the purpose of recreating and modernizing public administration and to improve service delivery

Key Findings

Kable's survey shows that government institutions are increasingly investing in ICT in order to improve the efficiency and effectiveness of internal administration, and facilitate better and more open policy making.

While the hardware budget is dominated by clients, and network and communications equipment, expenditure on software licenses constitutes nearly one-third of the software budget.

Meanwhile, government institutions consider price as the most important criterion when choosing an ICT provider.

Synopsis

ICT investment trends in government presents the findings from a survey of 135 such institutions regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how government institutions currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.

The report illustrates the core technologies government institutions are investing in, including enterprise applications, business intelligence, and mobility. Understand the approach adopted by these institutions to purchase technology and get a better insight into ICT vendors and services providers when pitching their solutions to government institutions. The report also focuses on government institutions' ICT expenditure trends for specific technology areas, identifying the top three IT projects, and understanding the business challenges faced by institutions.

In particular, it provides an in-depth analysis of the following:

How ICT budgets are set to change in 2015 in terms of their overall size

Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting

Distribution of ICT money in areas such as the networks, applications, service desk, and data centers

Which ICT functions government institutions are interested in outsourcing

Government institutions' investment priorities based on their budget allocations across core technology categories such as enterprise applications, business intelligence, and mobility

Factors that are influencing government institutions' investments in each technology category

How government institutions' IT budgets are currently allocated across various segments within a technology category

Government institutions' distribution of their ICT budget across various segments within a technology category

Vendor satisfaction ratings for various core and advanced technology categories

Insight into government institutions' preferred buying approaches

Business and IT objectives that government institutions are looking to achieve through their IT investment strategies

Factors that are influencing government institutions' decisions to select an ICT provider

Reasons To Buy

Understand how the government institutions ICT landscape is set to change in 2015 to prioritize your target market

Comprehend how ICT money are being allocated by government institutions in specific geographies and size bands to improve your market penetration

Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)

Realign your sales initiatives by understanding the current strategic objectives of government institutions.

Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (enterprise applications, business intelligence, and mobility)

Prioritize your focus areas by understanding which factors are influencing government institutions' decisions when selecting an ICT provider

Understand the changes in customers' priorities and identify the business and IT objectives that government institutions are looking to achieve through their ICT investment strategies

1 Trends in ICT budgets

1.1 Introduction

1.2 Survey demographics

1.3 ICT budget changes

1.4 ICT budget allocation by core technology area

1.4.1 Hardware budget breakdown

1.4.2 Software budget breakdowns

1.4.3 Third party IT services expenditure

1.4.4 Cloud computing budget

1.5 ICT budget allocation by function

1.6 Outsourced IT functions

2 ICT investment priorities and vendor satisfaction

2.1 Introduction

2.1.1 Enterprise applications

2.1.2 Business intelligence

2.1.3 Mobility

3 ICT procurement trends

3.1 Introduction

3.2 Business objectives and IT objectives influencing IT investment strategy

3.3 ICT provider selection

4 Sector-specific trends

4.1 Introduction

4.2 IT expenditure plans for specific technology areas

4.3 Technology areas receiving the largest investment

4.4 Business challenges

5 Summary

5.1 Government institutions are rigorously investing in ICT in order to introduce eGovernment services

6 Appendix

6.1 Definitions

6.2 Further reading

6.3 Contact the authors

Figure 1: Government institutions ICT survey geographic breakdown

Figure 2: Government institutions ICT survey breakdown by size band (number of employees)

Figure 3: Recent and expected ICT budget changes among government institutions

Figure 4: Government institutions' (external) ICT budget allocation, 2014 and 2015

Figure 5: Government institutions' average hardware budget allocation

Figure 6: Average allocation of software budgets among government institutions

Figure 7: Government institutions' average IT services budget allocation

Figure 8: Government institutions' average cloud computing budget allocation by technology

Figure 9: Government institutions' average cloud computing budget allocation by implementation type

Figure 10: Government institutions' ICT budget allocation by function, 2014 and 2015

Figure 11: Outsourced IT functions government institutions' current and future outsourcing priorities

Figure 12: Enterprise applications - government institutions' current and future investment priorities

Figure 13: Enterprise applications - selected primary provider and vendor satisfaction among government institutions

Figure 14: Business intelligence - government institutions' current and future investment priorities

Figure 15: Business intelligence - selected primary provider and vendor satisfaction among government institutions

Figure 16: Mobility - government institutions' current and future investment priorities

Figure 17: Mobility - selected primary provider and vendor satisfaction among government institutions

Figure 18: Business objectives and IT objectives which influence government institutions' IT investment strategy

Figure 19: Factors influencing government institutions' decision to choose an ICT provider

Figure 20: IT expenditure plans in 2015 compared to 2014, for specific technology categories within government institutions

Figure 21: Top three IT projects in 2015 for government institutions

Figure 22: Importance of the following business challenges for government institutions

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IT, Budget, Staff, Hardware, Software, Services, Communications, Consulting, Data Centre, Service Desk, End-user computing, Network, Applications, IT Management, development, maintenance, systems integrator, telco, reseller, outsourcer, infrastructure, help desk, support, client, mainframe, server, security, peripherals, storage, semi-conductor, cloud, license, application lifecycle, information management, software infrastructure, integration, SOA, desktop, hosting, disaster recovery, business continuity, convergence, mobile, voice, data. IT, Procurement, Purchasing, Buying, Local resellers, National resellers, Budget, Hosting, Staff, Hardware, Software, Services, Communications, Consulting, Data Centre, Service Desk, End-user computing, Enterprise applications, Business intelligence, Security, Content management, Mobility, IT systems management, Communications & collaboration, Green IT & virtualization, Cloud Computing, Efficiency, Customer satisfaction, SLA, Business goals, Price, Leading-edge technology, Contract flexibility. Enterprise applications, Customer Relationship Management, Enterprise Resource Planning, Financials, Supply Chain Management, HR Management, Product Lifecycle Management, Business Process Management, Interactive marketing automation systems & customer lifecycle management, Business intelligence, Data warehousing, Data marts, Analytics, Real-time Business Intelligence, Social sentiment analysis, Security, Identity & access management, Security & vulnerability management, End-point security & anti-virus, Network security, Content and web filtering, firewalls, Application Security, Backup & archive, Database security, Data Loss Prevention, mobile security, Content management, Document Management, Records Management, Web Content Management, Digital Asset Management, E-mail Archiving, Enterprise Search, Mobility, Mobile device management, mobile applications, Tablet computing, IT systems management, Systems & network management, Storage management, Service management, Database management, Transaction performance management, User experience management, Virtualization, Patch management & configuration, Communications & collaboration, Internet Protocol-Private Branch Exchange, IP-Contact Centre, Unified Communications, VoIP, Presence, Instant messaging, Web conferencing, Video conferencing, Green IT, Data centre, Power management, Cloud Computing, Infrastructure as a Service, Platform as a Service, Software as a Service, Private Cloud, and Hybrid cloud


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