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United Kingdom - Telecoms, Mobile and Broadband - Statistics and Analyses

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The UK's telecom market remains one of the largest in Europe, characterised by fierce competition which has resulted in reduced pricing for end-users. Following some market consolidation in the mobile segment there are four key players and a number of MVNOs. Mobile broadband in coming years will place some additional pressure on the fixed-line broadband subscriber base as customers are tempted to migrate to 5G-enabled services. The fixed-line broadband sector has seen the steady decline in DSL and the ongoing efforts among a good number of operators to expand the reach of fibre networks. This is being supported by government efforts to encourage the right economic environment facilitating the ambition to have a fully-fibred UK by 2033.

The fixed-line voice segment is being similarly repositioned, with PSTN services making way for IP-delivered content. BT's independent wholesale unit Openreach plans to complete the switch to fibre by 2025.

The UK's broadband sector remains dominated by copper. Virgin Media is aiming to provide a gigabit service across its network, mainly via DOCSIS3.1, and though the DSL network has been upgraded during the last few years Openreach in mid-2019 began scaling back its G-fast plans, aiming instead to focus on fibre as its moves to provide ultra-fast broadband services to some 15 million premises by 2025.

The mobile market is also one of the largest in Europe, both in terms of revenue and in the number of subscribers. The market has room for a growing number of low-cost MVNOs providing effective price and service competition for subscribers. The country has developed one of the strongest 5G segments, with all MNOs increasing their footprints after having launched services progressively during 2019.

Auctions for spectrum in the 2.3GHz and 3.4GHz bands have made more bandwidth available for mobile broadband services, supported by regulatory moves which allow the refarming of 2G spectrum for 3G and 4G use. Spectrum will also be released in the 700MHz band, having been being allocated for 5G use.

This report analyses the key aspects of the UK's telecom market, presenting statistics on the fixed network services sector and an overview of the key regulatory issues including the status of interconnection, local loop unbundling, and carrier preselection. The report reviews the major fixed network telcos and examines the status of fixed-line voice services following the deregulation of the retail call market sector. The report also assesses the fixed and fixed-wireless broadband markets, covering technologies and including statistics and an update on recent commercial initiatives. In addition, the report surveys the UK's mobile voice and data markets, providing an overview of mobile statistics, regulatory issues and technologies. It also profiles the major operators and MVNOs and looks ahead to mobile market developments in coming years.

BuddeComm notes that the outbreak of the Coronavirus in 2020 is having a significant impact on production and supply chains globally. During the coming year the telecoms sector to various degrees is likely to experience a downturn in mobile device production, while it may also be difficult for network operators to manage workflows when maintaining and upgrading existing infrastructure. Overall progress towards 5G may be postponed or slowed down in some countries.

On the consumer side, spending on telecoms services and devices is under pressure from the financial effect of large-scale job losses and the consequent restriction on disposable incomes. However, the crucial nature of telecom services, both for general communication as well as a tool for home-working, will offset such pressures. In many markets the net effect should be a steady though reduced increased in subscriber growth.

Although it is challenging to predict and interpret the long-term impacts of the crisis as it develops, these have been acknowledged in the industry forecasts contained in this report.

The report also covers the responses of the telecom operators as well as government agencies and regulators as they react to the crisis to ensure that citizens can continue to make optimum use of telecom services. This can be reflected in subsidy schemes and the promotion of tele-health and tele-education, among other solutions.

Key developments:

Government commits GBP500 million to help LTE network sharing plan;

Vodafone to switch off its 3G network by 2022;

Virgin Media switches MVNO deal to Vodafone;

Ofcom completes 2.3GHz and 3.4GHz spectrum auction;

O2 becomes the last of the MNOs to launch 5G services;

Government to invest GBP1 billion of fibre infrastructure and 5G technologies, launches GBP400 million investment aimed at connecting up to two million premises with a 1Gb/s FttP service by 2020;

Vodafone extends gigabit fibre service to an additional 500,000 premises with Openreach deal;

Openreach reviews G.fast plans as it focusses on FttP;

Government publishes its Future Telecoms Infrastructure Review;

Hyperoptic to extend fibre broadband to two million people across 50 cities;

Report update includes the regulars market updates to June 2019, telcos financial and operating data to Q3 2019, Telecom Maturity Index charts and analyses, assessment of the global impact of COVID-19 on the telecoms sector, recent market developments.

Companies mentioned in this report:

Virgin Media, BT, KCom, Orange, Cable & Wireless, COLT Telecom, Dixons Carphone Group, Sky, O2, H3, Vodafone, Everything Everywhere (BT/EE, incorporating the former T-Mobile UK and Orange UK), Tesco Mobile

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Table Of Content

Scope

1 Key statistics

2 Telecommunications market

2.1 Market analysis

2.2 Regional European Market Comparison

3 Country overview

4 COVID-19 and its impact on the telecom sector

4.1 Economic considerations and responses

4.2 Mobile devices

4.3 Subscribers

4.4 Infrastructure

5 Regulatory environment

5.1 Historical overview

5.2 Regulatory authority

5.3 Telecom sector liberalisation

5.4 Interconnect

5.5 Access

5.6 Carrier PreSelection (CPS)

5.7 Wholesale Line Rental (WLR)

6 Fixed network operators

6.1 British Telecom

6.2 KCom

6.3 Cable & Wireless Communications (C&WC)

6.4 Virgin Media

6.5 COLT Telecom

6.6 Dixons Carphone Group (Carphone Warehouse)

6.7 TalkTalk Group

6.8 Sky

7 Telecommunications infrastructure

7.1 Overview of the national telecom network

7.2 Next Generation Networks

7.3 International infrastructure

7.4 Cloud services

7.5 Smart infrastructure

8 Broadband market

8.1 Introduction and statistical overview

8.2 Hybrid Fibre Coax (HFC) networks

8.3 Digital Subscriber Line (DSL) networks

8.4 Fibre-to-the-Premises (FttP) networks

8.5 Other fixed broadband services

9 Mobile communications

9.1 Market analysis

9.2 Mobile statistics

9.3 Mobile infrastructure

9.4 Mobile voice

9.5 Mobile data

9.6 Regulatory issues

9.7 Major mobile operators

9.8 Mobile content and applications

10 Appendix Historic data

11 Glossary of abbreviations

12 Related reports

Table 1 Top Level Country Statistics and Telco Authorities United Kingdom 2019 (e)

Table 2 Change in consumer take-up of telecom services by type 2006 2018

Table 3 Fixed-line calls and access revenue by main operator 2007 2018

Table 4 Communications retail revenue by sector 2003 2018

Table 5 Change in telecoms revenue by service 2010 2018

Table 6 Change in the average retail household spend on telecoms services 2013 2018

Table 7 Change in call volumes, fixed-line and mobile in minutes 2010 2018

Table 8 Change in average fixed and mobile call minutes per line 2013 2018

Table 9 Change in the proportion of calls made, fixed-line and mobile 2006 2018

Table 10 Change in telecom retail revenue by sector: fixed, mobile 2007 2018

Table 11 Development of telecom connections: fixed, mobile, broadband 2010 2018

Table 12 BT wholesale lines (new format) 2016 2019

Table 13 Fixed-voice traffic volume by call type 2010 2018

Table 14 Fixed-voice revenue by call type 2011 2018

Table 15 Change in BT's share of residential call types by traffic volumes 2010-2018

Table 16 BT financial data 2006 2020

Table 17 BT retail fixed revenue, Consumer, Business divisions 2012 2018

Table 18 BT revenue, Consumer division (new style) 2017 2020

Table 19 BT revenue by Global Services, Wholesale and Openreach divisions 2007 2020

Table 20 Development of KCom's revenue 2010 2019

Table 21 Development of Virgin Media's revenue 2010-2019

Table 22 Virgin Media revenue by sector 2006 2019

Table 23 Change in Virgin Media's subscribers by sector 2007 2019

Table 24 Development of TalkTalk Group's financial data 2009 2020

Table 25 Change in the number of fixed lines in service and teledensity 2010 2024

Table 26 Change in the number of fixed-line broadband connections by type 2010-2018

Table 27 Growth in the average headline broadband speed 2006 2018

Table 28 Change in the proportion of residential broadband connections by speed 2013 2018

Table 29 Change in market share of fixed-line broadband subscribers by provider 2010-2018

Table 30 Change in broadband penetration by technology 2010 2018

Table 31 Growth in the number of fixed-line broadband subscribers and penetration 2009 2024

Table 32 Growth in the number of fixed-line broadband subscribers and penetration 2009 2024

Table 33 Development of average broadband speed 2014 2018

Table 34 Growth in average consumer fixed-line broadband traffic 2011 2018

Table 35 Growth in average consumer fixed-line broadband traffic 2011 2018

Table 36 Change in superfast broadband subscribers and market share 2010 2018

Table 37 Change in superfast broadband subscribers and market share 2010 2018

Table 38 Growth in the number of Virgin Media's cable broadband subscribers 2007 2019

Table 39 Development of Virgin Media's cable ARPU 2007 2018

Table 40 Change in Virgin Media's revenue 2007 2019

Table 41 Change in Virgin Media's cable revenue 2015 2019

Table 42 Growth in the number of cable broadband subscribers 2011 2019

Table 43 Decline in the number of DSL subscribers 2009 2019

Table 44 BT consumer and wholesale broadband revenue 2015 2020

Table 45 Growth in the number of fibre broadband connections by type 2013-2018

Table 46 Development in the number of Openreach's fibre broadband connections 2017-2019

Table 47 Growth in the number of Vodafone's fixed broadband subscribers 2014-2019

Table 48 Growth in mobile voice traffic 2010 2018

Table 49 Change in mobile retail revenue by service 2013 2018

Table 50 Change in the number of active mobile subscribers and penetration 2009 2024

Table 51 Change in the number of mobile connections by type 2013 2018

Table 52 Decline in mobile ARPU by contract, prepaid 2006 2018

Table 53 Change in average household spend of fixed-voice and mobile services 2013 2018

Table 54 Change in the number of prepaid and contract subscribers 2010 2018

Table 55 Growth in the number of LTE subscribers 2013 2018

Table 56 Growth in O2's LTE subscribers and penetration 2014 2019

Table 57 Growth in the number of M2M connections 2010 2019

Table 58 Growth in the number of O2's M2M accesses 2014 2019

Table 59 Development of outgoing mobile voice traffic 2013 2018

Table 60 Growth in average mobile data traffic per user 2011 2018

Table 61 Growth in contract/prepaid mobile data traffic 2013 2018

Table 62 Decline in the volume of SMS and MMS messages sent 2004 2019

Table 63 Change in average SMS/MMS traffic per month by contract type 2010-2018

Table 64 Change in the number of dedicated mobile broadband subscribers 2008 2019

Table 65 Growth in the number of active mobile broadband subscribers 2009 2024

Table 66 MTRs by operator (pence per minute) 2015 2018

Table 67 Mobile interconnection traffic 2007 2018

Table 68 Growth in the number of H3's registered subscribers by sector 2008 2019

Table 69 Growth in the number of H3's active subscribers by sector 2014 2019

Table 70 Development of H3's financial data 2008 2019

Table 71 Decline in H3's annualised gross ARPU 2009 2019

Table 72 Development of O2's financial data 2007 2019

Table 73 Development of O2's quarterly financial data 2013 2019

Table 74 Change in O2's mobile ARPU 2006-2019

Table 75 O2 proportion of data to service revenue 2006 2019

Table 76 Growth in the number of O2's mobile subscribers by type 2005 2019

Table 77 Development of Vodafone's mobile ARPU (blended, contract, prepaid) 2005 2019

Table 78 Vodafone (UK) subscribers and proportion prepaid 2009-2019

Table 79 Vodafone (UK) financial data 2008 2020

Table 80 Vodafone customer churn 2007 2019

Table 81 Vodafone Group revenue by sector 2007 2020

Table 82 Vodafone UK service revenue by sector 2009 2020

Table 83 Vodafone mobile customer retention cost 2007 2020

Table 84 Growth in Vodafone's mobile data traffic 2013 2019

Table 85 Development of EE's mobile revenue (new format under BT) 2017 2020

Table 86 EE quarterly consumer mobile revenue (new format under BT) 2016 2020

Table 87 Decline in EE's ARPU 2009 2019

Table 88 Change in the number of Virgin Mobile's mobile subscribers 2015 2019

Table 89 Development of Virgin Mobile's revenue 2007 2019

Table 90 Historic-Fixed lines in service and teledensity 1999 2009

Table 91 Percentages of mobile and fixed phones in homes 2000 2016

Table 92 Historic-Call volumes, fixed-line and mobile in minutes 2003 2010

Table 93 KCom revenue 2000 2010

Table 94 Historic-Telecoms revenue by service 2008 2009

Table 95 Historic-Average household spend on telecoms services 2005 2017

Table 96 Historic-Fixed-voice traffic by type in minutes 2002 2017

Table 97 Historic-Virgin Media revenue 2003-2010

Table 98 Historic-Carphone Warehouse Europe revenue, profit 2008-2014

Table 99 Historic-TalkTalk subscribers 2011-2015

Table 100 Historic-Communications revenue by sector 2003 2017

Table 101 Historic-Household take-up of telecom services 2003 2016

Table 102 Historic-Communications wholesale and retail revenue 2005 2017

Table 103 Historic-Telecom connections: fixed, mobile, broadband 2002 2009

Table 104 Historic BT's LLU, shared wholesale lines (old format) 2004 2017

Table 105 Historic-Lines with CPS 2004 2018

Table 106 Historic-WLR lines 2004 2018

Table 107 Historic-Average fixed-voice revenue per month by call type 2011 2016

Table 108 Historic-BT share of residential call types by traffic volumes 2002-2009

Table 109 Historic-BT Consumer lines and TV subscribers 2011 2017

Table 110 Historic-COLT financial data 2006 2015

Table 111 Historic-COLT financial data by business 2013 2015

Table 112 Historic-Percentage internet access by dial-up and broadband 2000 2011

Table 113 Historic-Internet users and penetration 2002 2016

Table 114 Historic-Fixed-line broadband retail revenue 2001-2015

Table 115 Fixed-line broadband subscribers and penetration 2002 2009

Table 116 Historic-DSL subscribers 2000 2009

Table 117 Historic-Market share of fixed-line broadband subscribers by provider 2005-2009

Table 118 Historic-Broadband penetration by technology 2004 2009

Table 119 BT retail and wholesale broadband subscribers 2004-2018

Table 120 Historic-Fixed-line broadband connections by type 2002-2010

Table 121 Historic-Devices used for internet access, market share 2013 2017

Table 122 Historic-Internet connectivity type, by household 2003 2016

Table 123 Historic-BT fibre broadband subscribers 2014-2018

Table 124 Historic-Mobile subscribers and SIM penetration rate 1995; 1997; 1999 2009

Table 125 Mobile retail revenue by service 2002 2018

Table 126 Historic-Virgin Mobile subscribers 2005 2014

Table 127 Average 3G and 4G speeds (Mb/s) 2014 2015

Table 128 Historic-Broadband take-up by technology 2007 2016

Table 129 Historic-Average household spend of fixed-voice, mobile and internet services 2008 2016

Table 130 Historic-Prepaid and contract subscribers 2002 2009

Table 131 Historic-Mobile market share by operator 2004 2016

Table 132 Historic EE's LTE subscribers 2013 2015

Table 133 Historic-SMS and MMS revenue 2015 2017

Table 134 Historic-EE subscriber data 2009 2018

Chart 1 Change in consumer take-up of telecom services by type 20010 2018

Chart 2 Fixed-line calls and access revenue by main operator 2007 2018

Chart 3 Change in telecoms revenue by service 2010 2018

Chart 4 Change in the average retail household spend on telecoms services 2013 2018

Chart 5 Change in call volumes, fixed-line and mobile in minutes 2010 2018

Chart 6 Change in average fixed and mobile call minutes per line 2013 2018

Chart 7 Change in the proportion of calls made, fixed-line and mobile 2006 2018

Chart 8 Change in telecom retail revenue by sector: fixed, mobile 2007 2018

Chart 9 Development of telecom connections: fixed, mobile, broadband 2010 2018

Chart 10 Europe Telecoms Maturity Index Market Leaders (top tier)

Chart 11 Europe Telecoms Maturity Index Market Challengers (middle tier)

Chart 12 Europe Telecoms Maturity Index Market Emergents (bottom tier)

Chart 13 Overall view-Telecoms Maturity Index vs GDP per Capita

Chart 14 Europe-mobile subscriber penetration vs mobile broadband penetration

Chart 15 Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration

Chart 16 Northern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 17 Southern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 18 Eastern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 19 Scandinavia and Baltics fixed and mobile broadband penetration

Chart 20 Northern Europe fixed and mobile broadband penetration

Chart 21 Southern Europe fixed and mobile broadband penetration

Chart 22 Eastern Europe fixed and mobile broadband penetration

Chart 23 Fixed-voice traffic volume by call type 2010 2018

Chart 24 Fixed-voice revenue by call type 2011 2018

Chart 25 BT share of residential call types by traffic volumes 2010 2018

Chart 26 BT financial data 2006-2020

Chart 27 BT revenue by operating division 2017-2020

Chart 28 BT revenue, Consumer division (new style) 2017 2020

Chart 29 BT revenue by Global Services, Wholesale and Openreach divisions 2007 2020

Chart 30 Development of KCom's revenue 2010 2019

Chart 31 Development of Virgin Media's revenue 2010-2019

Chart 32 Virgin Media revenue by sector 2006 2019

Chart 33 Virgin Media subscribers by sector 2007-2019

Chart 34 Development of TalkTalk Group's financial data 2009 2020

Chart 35 Change in the number of fixed lines in service and teledensity 2009 2024

Chart 36 Growth in the average headline broadband speed 2006 2018

Chart 37 Change in the proportion of residential broadband connections by speed 2013 2018

Chart 38 Change in market share of fixed-line broadband subscribers by provider 2010-2019

Chart 39 Change in broadband penetration by technology 2010 2018

Chart 40 Growth in the number of Virgin Media's cable broadband subscribers 2007 2019

Chart 41 Development of Virgin Media's cable ARPU 2007 2018

Chart 42 Change in Virgin Media's revenue 2007 2019

Chart 43 Change in Virgin Media's cable revenue 2015 2019

Chart 44 Growth in the number of cable broadband subscribers 2011 2019

Chart 45 Decline in the number of DSL subscribers 2009 2019

Chart 46 Growth in the number of fibre broadband connections by type 2013-2018

Chart 47 Growth in the number of Vodafone's fixed broadband subscribers 2014-2019

Chart 48 Growth in mobile voice traffic 2010 2018

Chart 49 Change in mobile retail revenue by service 2013 2018

Chart 50 Change in the number of active mobile subscribers and penetration 2009 2024

Chart 51 Change in the number of mobile connections by type 2013 2018

Chart 52 Decline in mobile ARPU by contract, prepaid 2006 2018

Chart 53 Change in average household spend of fixed-voice and mobile services 2013 2018

Chart 54 Change in the number of prepaid and contract subscribers 2010 2018

Chart 55 Growth in the number of LTE subscribers 2013 2018

Chart 56 Growth in O2's LTE subscribers and penetration 2014 2019

Chart 57 Growth in the number of M2M connections 2010 2019

Chart 58 Development of outgoing mobile voice traffic 2013 2018

Chart 59 Growth in average mobile data traffic per user 2011 2018

Chart 60 Growth in contract/prepaid mobile data traffic 2013 2018

Chart 61 Decline in the volume of SMS and MMS messages sent 2004 2019

Chart 62 Change in average SMS/MMS traffic per month by contract type 2010-2018

Chart 63 Growth in the number of active mobile broadband subscribers 2009 2024

Chart 64 Growth in the number of H3's registered subscribers by sector 2008 2019

Chart 65 Development of H3's financial data 2008 2019

Chart 66 Decline in H3's annualised gross ARPU 2009 2019

Chart 67 Development of O2's financial data 2007 2019

Chart 68 Development of O2's quarterly financial data 2013 2019

Chart 69 Change in O2's annualised ARPU blended, contract, prepaid and data 2006 2019

Chart 70 Growth in the number of O2's mobile subscribers by type 2005 2019

Chart 71 Development of Vodafone's mobile ARPU (blended, contract, prepaid) 2005 2019

Chart 72 Vodafone (UK) subscribers and proportion prepaid 2009 2019

Chart 73 Vodafone (UK) financial data 2008 2020

Chart 74 Growth in Vodafone's mobile data traffic 2013 2019

Chart 75 Development of EE's mobile revenue (new format under BT) 2017 2020

Chart 76 EE quarterly consumer mobile revenue (new format under BT) 2016 2020

Chart 77 Decline in EE's ARPU 2009 2019

Chart 78 Change in the number of Virgin Mobile's mobile subscribers 2015 2019

Chart 79 Development of Virgin Mobile's revenue 2007 2019

Exhibit 1 Generalised Market Characteristics by Market Segment

Exhibit 2 Principal submarine cables from the UK

Exhibit 3 Wireless opportunities using technology and frequencies

Exhibit 4 3G licence results April 2000

Exhibit 5 3G licensee and infrastructure suppliers

Exhibit 6 Spectrum available for mobile services

Exhibit 7 Spectrum awards 800MHz and 2.6GHz 2013

Exhibit 8 Spectrum awards 2.3GHz, 3.4GHz April 2018

Exhibit 9 Spectrum auction results 10GHz February 2008

Exhibit 10 H3 spectrum concessions

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Products and Companies

Products

paul budde communication, buddecomm, telecomunications research, country profile, Broadband Fixed, Broadcasting, Companies (Major Players), Mobile & Wireless Broadband and Media, Mobile Communications (voice and infrastructure), Regulations & Government Policies, Telecoms Infrastructure, Europe, United Kingdom


Companies

Virgin Media, BT, KCom, Orange, Cable & Wireless, COLT Telecom, Dixons Carphone Group, Sky, O2, H3, Vodafone, Everything Everywhere (BT/EE, incorporating the former T-Mobile UK and Orange UK), Tesco Mobile

Company Profile

Company Profile Title

The UK's telecom market remains one of the largest in Europe, characterised by fierce competition which has resulted in reduced pricing for end-users. Following some market consolidation in the mobile segment there are four key players and a number of MVNOs. Mobile broadband in coming years will place some additional pressure on the fixed-line broadband subscriber base as customers are tempted to migrate to 5G-enabled services. The fixed-line broadband sector has seen the steady decline in DSL and the ongoing efforts among a good number of operators to expand the reach of fibre networks. This is being supported by government efforts to encourage the right economic environment facilitating the ambition to have a fully-fibred UK by 2033.

The fixed-line voice segment is being similarly repositioned, with PSTN services making way for IP-delivered content. BT's independent wholesale unit Openreach plans to complete the switch to fibre by 2025.

The UK's broadband sector remains dominated by copper. Virgin Media is aiming to provide a gigabit service across its network, mainly via DOCSIS3.1, and though the DSL network has been upgraded during the last few years Openreach in mid-2019 began scaling back its G-fast plans, aiming instead to focus on fibre as its moves to provide ultra-fast broadband services to some 15 million premises by 2025.

The mobile market is also one of the largest in Europe, both in terms of revenue and in the number of subscribers. The market has room for a growing number of low-cost MVNOs providing effective price and service competition for subscribers. The country has developed one of the strongest 5G segments, with all MNOs increasing their footprints after having launched services progressively during 2019.

Auctions for spectrum in the 2.3GHz and 3.4GHz bands have made more bandwidth available for mobile broadband services, supported by regulatory moves which allow the refarming of 2G spectrum for 3G and 4G use. Spectrum will also be released in the 700MHz band, having been being allocated for 5G use.

This report analyses the key aspects of the UK's telecom market, presenting statistics on the fixed network services sector and an overview of the key regulatory issues including the status of interconnection, local loop unbundling, and carrier preselection. The report reviews the major fixed network telcos and examines the status of fixed-line voice services following the deregulation of the retail call market sector. The report also assesses the fixed and fixed-wireless broadband markets, covering technologies and including statistics and an update on recent commercial initiatives. In addition, the report surveys the UK's mobile voice and data markets, providing an overview of mobile statistics, regulatory issues and technologies. It also profiles the major operators and MVNOs and looks ahead to mobile market developments in coming years.

BuddeComm notes that the outbreak of the Coronavirus in 2020 is having a significant impact on production and supply chains globally. During the coming year the telecoms sector to various degrees is likely to experience a downturn in mobile device production, while it may also be difficult for network operators to manage workflows when maintaining and upgrading existing infrastructure. Overall progress towards 5G may be postponed or slowed down in some countries.

On the consumer side, spending on telecoms services and devices is under pressure from the financial effect of large-scale job losses and the consequent restriction on disposable incomes. However, the crucial nature of telecom services, both for general communication as well as a tool for home-working, will offset such pressures. In many markets the net effect should be a steady though reduced increased in subscriber growth.

Although it is challenging to predict and interpret the long-term impacts of the crisis as it develops, these have been acknowledged in the industry forecasts contained in this report.

The report also covers the responses of the telecom operators as well as government agencies and regulators as they react to the crisis to ensure that citizens can continue to make optimum use of telecom services. This can be reflected in subsidy schemes and the promotion of tele-health and tele-education, among other solutions.

Key developments:

Government commits GBP500 million to help LTE network sharing plan;

Vodafone to switch off its 3G network by 2022;

Virgin Media switches MVNO deal to Vodafone;

Ofcom completes 2.3GHz and 3.4GHz spectrum auction;

O2 becomes the last of the MNOs to launch 5G services;

Government to invest GBP1 billion of fibre infrastructure and 5G technologies, launches GBP400 million investment aimed at connecting up to two million premises with a 1Gb/s FttP service by 2020;

Vodafone extends gigabit fibre service to an additional 500,000 premises with Openreach deal;

Openreach reviews G.fast plans as it focusses on FttP;

Government publishes its Future Telecoms Infrastructure Review;

Hyperoptic to extend fibre broadband to two million people across 50 cities;

Report update includes the regulars market updates to June 2019, telcos financial and operating data to Q3 2019, Telecom Maturity Index charts and analyses, assessment of the global impact of COVID-19 on the telecoms sector, recent market developments.

Companies mentioned in this report:

Virgin Media, BT, KCom, Orange, Cable & Wireless, COLT Telecom, Dixons Carphone Group, Sky, O2, H3, Vodafone, Everything Everywhere (BT/EE, incorporating the former T-Mobile UK and Orange UK), Tesco Mobile

READ MORE

Scope

1 Key statistics

2 Telecommunications market

2.1 Market analysis

2.2 Regional European Market Comparison

3 Country overview

4 COVID-19 and its impact on the telecom sector

4.1 Economic considerations and responses

4.2 Mobile devices

4.3 Subscribers

4.4 Infrastructure

5 Regulatory environment

5.1 Historical overview

5.2 Regulatory authority

5.3 Telecom sector liberalisation

5.4 Interconnect

5.5 Access

5.6 Carrier PreSelection (CPS)

5.7 Wholesale Line Rental (WLR)

6 Fixed network operators

6.1 British Telecom

6.2 KCom

6.3 Cable & Wireless Communications (C&WC)

6.4 Virgin Media

6.5 COLT Telecom

6.6 Dixons Carphone Group (Carphone Warehouse)

6.7 TalkTalk Group

6.8 Sky

7 Telecommunications infrastructure

7.1 Overview of the national telecom network

7.2 Next Generation Networks

7.3 International infrastructure

7.4 Cloud services

7.5 Smart infrastructure

8 Broadband market

8.1 Introduction and statistical overview

8.2 Hybrid Fibre Coax (HFC) networks

8.3 Digital Subscriber Line (DSL) networks

8.4 Fibre-to-the-Premises (FttP) networks

8.5 Other fixed broadband services

9 Mobile communications

9.1 Market analysis

9.2 Mobile statistics

9.3 Mobile infrastructure

9.4 Mobile voice

9.5 Mobile data

9.6 Regulatory issues

9.7 Major mobile operators

9.8 Mobile content and applications

10 Appendix Historic data

11 Glossary of abbreviations

12 Related reports

Table 1 Top Level Country Statistics and Telco Authorities United Kingdom 2019 (e)

Table 2 Change in consumer take-up of telecom services by type 2006 2018

Table 3 Fixed-line calls and access revenue by main operator 2007 2018

Table 4 Communications retail revenue by sector 2003 2018

Table 5 Change in telecoms revenue by service 2010 2018

Table 6 Change in the average retail household spend on telecoms services 2013 2018

Table 7 Change in call volumes, fixed-line and mobile in minutes 2010 2018

Table 8 Change in average fixed and mobile call minutes per line 2013 2018

Table 9 Change in the proportion of calls made, fixed-line and mobile 2006 2018

Table 10 Change in telecom retail revenue by sector: fixed, mobile 2007 2018

Table 11 Development of telecom connections: fixed, mobile, broadband 2010 2018

Table 12 BT wholesale lines (new format) 2016 2019

Table 13 Fixed-voice traffic volume by call type 2010 2018

Table 14 Fixed-voice revenue by call type 2011 2018

Table 15 Change in BT's share of residential call types by traffic volumes 2010-2018

Table 16 BT financial data 2006 2020

Table 17 BT retail fixed revenue, Consumer, Business divisions 2012 2018

Table 18 BT revenue, Consumer division (new style) 2017 2020

Table 19 BT revenue by Global Services, Wholesale and Openreach divisions 2007 2020

Table 20 Development of KCom's revenue 2010 2019

Table 21 Development of Virgin Media's revenue 2010-2019

Table 22 Virgin Media revenue by sector 2006 2019

Table 23 Change in Virgin Media's subscribers by sector 2007 2019

Table 24 Development of TalkTalk Group's financial data 2009 2020

Table 25 Change in the number of fixed lines in service and teledensity 2010 2024

Table 26 Change in the number of fixed-line broadband connections by type 2010-2018

Table 27 Growth in the average headline broadband speed 2006 2018

Table 28 Change in the proportion of residential broadband connections by speed 2013 2018

Table 29 Change in market share of fixed-line broadband subscribers by provider 2010-2018

Table 30 Change in broadband penetration by technology 2010 2018

Table 31 Growth in the number of fixed-line broadband subscribers and penetration 2009 2024

Table 32 Growth in the number of fixed-line broadband subscribers and penetration 2009 2024

Table 33 Development of average broadband speed 2014 2018

Table 34 Growth in average consumer fixed-line broadband traffic 2011 2018

Table 35 Growth in average consumer fixed-line broadband traffic 2011 2018

Table 36 Change in superfast broadband subscribers and market share 2010 2018

Table 37 Change in superfast broadband subscribers and market share 2010 2018

Table 38 Growth in the number of Virgin Media's cable broadband subscribers 2007 2019

Table 39 Development of Virgin Media's cable ARPU 2007 2018

Table 40 Change in Virgin Media's revenue 2007 2019

Table 41 Change in Virgin Media's cable revenue 2015 2019

Table 42 Growth in the number of cable broadband subscribers 2011 2019

Table 43 Decline in the number of DSL subscribers 2009 2019

Table 44 BT consumer and wholesale broadband revenue 2015 2020

Table 45 Growth in the number of fibre broadband connections by type 2013-2018

Table 46 Development in the number of Openreach's fibre broadband connections 2017-2019

Table 47 Growth in the number of Vodafone's fixed broadband subscribers 2014-2019

Table 48 Growth in mobile voice traffic 2010 2018

Table 49 Change in mobile retail revenue by service 2013 2018

Table 50 Change in the number of active mobile subscribers and penetration 2009 2024

Table 51 Change in the number of mobile connections by type 2013 2018

Table 52 Decline in mobile ARPU by contract, prepaid 2006 2018

Table 53 Change in average household spend of fixed-voice and mobile services 2013 2018

Table 54 Change in the number of prepaid and contract subscribers 2010 2018

Table 55 Growth in the number of LTE subscribers 2013 2018

Table 56 Growth in O2's LTE subscribers and penetration 2014 2019

Table 57 Growth in the number of M2M connections 2010 2019

Table 58 Growth in the number of O2's M2M accesses 2014 2019

Table 59 Development of outgoing mobile voice traffic 2013 2018

Table 60 Growth in average mobile data traffic per user 2011 2018

Table 61 Growth in contract/prepaid mobile data traffic 2013 2018

Table 62 Decline in the volume of SMS and MMS messages sent 2004 2019

Table 63 Change in average SMS/MMS traffic per month by contract type 2010-2018

Table 64 Change in the number of dedicated mobile broadband subscribers 2008 2019

Table 65 Growth in the number of active mobile broadband subscribers 2009 2024

Table 66 MTRs by operator (pence per minute) 2015 2018

Table 67 Mobile interconnection traffic 2007 2018

Table 68 Growth in the number of H3's registered subscribers by sector 2008 2019

Table 69 Growth in the number of H3's active subscribers by sector 2014 2019

Table 70 Development of H3's financial data 2008 2019

Table 71 Decline in H3's annualised gross ARPU 2009 2019

Table 72 Development of O2's financial data 2007 2019

Table 73 Development of O2's quarterly financial data 2013 2019

Table 74 Change in O2's mobile ARPU 2006-2019

Table 75 O2 proportion of data to service revenue 2006 2019

Table 76 Growth in the number of O2's mobile subscribers by type 2005 2019

Table 77 Development of Vodafone's mobile ARPU (blended, contract, prepaid) 2005 2019

Table 78 Vodafone (UK) subscribers and proportion prepaid 2009-2019

Table 79 Vodafone (UK) financial data 2008 2020

Table 80 Vodafone customer churn 2007 2019

Table 81 Vodafone Group revenue by sector 2007 2020

Table 82 Vodafone UK service revenue by sector 2009 2020

Table 83 Vodafone mobile customer retention cost 2007 2020

Table 84 Growth in Vodafone's mobile data traffic 2013 2019

Table 85 Development of EE's mobile revenue (new format under BT) 2017 2020

Table 86 EE quarterly consumer mobile revenue (new format under BT) 2016 2020

Table 87 Decline in EE's ARPU 2009 2019

Table 88 Change in the number of Virgin Mobile's mobile subscribers 2015 2019

Table 89 Development of Virgin Mobile's revenue 2007 2019

Table 90 Historic-Fixed lines in service and teledensity 1999 2009

Table 91 Percentages of mobile and fixed phones in homes 2000 2016

Table 92 Historic-Call volumes, fixed-line and mobile in minutes 2003 2010

Table 93 KCom revenue 2000 2010

Table 94 Historic-Telecoms revenue by service 2008 2009

Table 95 Historic-Average household spend on telecoms services 2005 2017

Table 96 Historic-Fixed-voice traffic by type in minutes 2002 2017

Table 97 Historic-Virgin Media revenue 2003-2010

Table 98 Historic-Carphone Warehouse Europe revenue, profit 2008-2014

Table 99 Historic-TalkTalk subscribers 2011-2015

Table 100 Historic-Communications revenue by sector 2003 2017

Table 101 Historic-Household take-up of telecom services 2003 2016

Table 102 Historic-Communications wholesale and retail revenue 2005 2017

Table 103 Historic-Telecom connections: fixed, mobile, broadband 2002 2009

Table 104 Historic BT's LLU, shared wholesale lines (old format) 2004 2017

Table 105 Historic-Lines with CPS 2004 2018

Table 106 Historic-WLR lines 2004 2018

Table 107 Historic-Average fixed-voice revenue per month by call type 2011 2016

Table 108 Historic-BT share of residential call types by traffic volumes 2002-2009

Table 109 Historic-BT Consumer lines and TV subscribers 2011 2017

Table 110 Historic-COLT financial data 2006 2015

Table 111 Historic-COLT financial data by business 2013 2015

Table 112 Historic-Percentage internet access by dial-up and broadband 2000 2011

Table 113 Historic-Internet users and penetration 2002 2016

Table 114 Historic-Fixed-line broadband retail revenue 2001-2015

Table 115 Fixed-line broadband subscribers and penetration 2002 2009

Table 116 Historic-DSL subscribers 2000 2009

Table 117 Historic-Market share of fixed-line broadband subscribers by provider 2005-2009

Table 118 Historic-Broadband penetration by technology 2004 2009

Table 119 BT retail and wholesale broadband subscribers 2004-2018

Table 120 Historic-Fixed-line broadband connections by type 2002-2010

Table 121 Historic-Devices used for internet access, market share 2013 2017

Table 122 Historic-Internet connectivity type, by household 2003 2016

Table 123 Historic-BT fibre broadband subscribers 2014-2018

Table 124 Historic-Mobile subscribers and SIM penetration rate 1995; 1997; 1999 2009

Table 125 Mobile retail revenue by service 2002 2018

Table 126 Historic-Virgin Mobile subscribers 2005 2014

Table 127 Average 3G and 4G speeds (Mb/s) 2014 2015

Table 128 Historic-Broadband take-up by technology 2007 2016

Table 129 Historic-Average household spend of fixed-voice, mobile and internet services 2008 2016

Table 130 Historic-Prepaid and contract subscribers 2002 2009

Table 131 Historic-Mobile market share by operator 2004 2016

Table 132 Historic EE's LTE subscribers 2013 2015

Table 133 Historic-SMS and MMS revenue 2015 2017

Table 134 Historic-EE subscriber data 2009 2018

Chart 1 Change in consumer take-up of telecom services by type 20010 2018

Chart 2 Fixed-line calls and access revenue by main operator 2007 2018

Chart 3 Change in telecoms revenue by service 2010 2018

Chart 4 Change in the average retail household spend on telecoms services 2013 2018

Chart 5 Change in call volumes, fixed-line and mobile in minutes 2010 2018

Chart 6 Change in average fixed and mobile call minutes per line 2013 2018

Chart 7 Change in the proportion of calls made, fixed-line and mobile 2006 2018

Chart 8 Change in telecom retail revenue by sector: fixed, mobile 2007 2018

Chart 9 Development of telecom connections: fixed, mobile, broadband 2010 2018

Chart 10 Europe Telecoms Maturity Index Market Leaders (top tier)

Chart 11 Europe Telecoms Maturity Index Market Challengers (middle tier)

Chart 12 Europe Telecoms Maturity Index Market Emergents (bottom tier)

Chart 13 Overall view-Telecoms Maturity Index vs GDP per Capita

Chart 14 Europe-mobile subscriber penetration vs mobile broadband penetration

Chart 15 Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration

Chart 16 Northern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 17 Southern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 18 Eastern Europe mobile subscriber penetration vs mobile broadband penetration

Chart 19 Scandinavia and Baltics fixed and mobile broadband penetration

Chart 20 Northern Europe fixed and mobile broadband penetration

Chart 21 Southern Europe fixed and mobile broadband penetration

Chart 22 Eastern Europe fixed and mobile broadband penetration

Chart 23 Fixed-voice traffic volume by call type 2010 2018

Chart 24 Fixed-voice revenue by call type 2011 2018

Chart 25 BT share of residential call types by traffic volumes 2010 2018

Chart 26 BT financial data 2006-2020

Chart 27 BT revenue by operating division 2017-2020

Chart 28 BT revenue, Consumer division (new style) 2017 2020

Chart 29 BT revenue by Global Services, Wholesale and Openreach divisions 2007 2020

Chart 30 Development of KCom's revenue 2010 2019

Chart 31 Development of Virgin Media's revenue 2010-2019

Chart 32 Virgin Media revenue by sector 2006 2019

Chart 33 Virgin Media subscribers by sector 2007-2019

Chart 34 Development of TalkTalk Group's financial data 2009 2020

Chart 35 Change in the number of fixed lines in service and teledensity 2009 2024

Chart 36 Growth in the average headline broadband speed 2006 2018

Chart 37 Change in the proportion of residential broadband connections by speed 2013 2018

Chart 38 Change in market share of fixed-line broadband subscribers by provider 2010-2019

Chart 39 Change in broadband penetration by technology 2010 2018

Chart 40 Growth in the number of Virgin Media's cable broadband subscribers 2007 2019

Chart 41 Development of Virgin Media's cable ARPU 2007 2018

Chart 42 Change in Virgin Media's revenue 2007 2019

Chart 43 Change in Virgin Media's cable revenue 2015 2019

Chart 44 Growth in the number of cable broadband subscribers 2011 2019

Chart 45 Decline in the number of DSL subscribers 2009 2019

Chart 46 Growth in the number of fibre broadband connections by type 2013-2018

Chart 47 Growth in the number of Vodafone's fixed broadband subscribers 2014-2019

Chart 48 Growth in mobile voice traffic 2010 2018

Chart 49 Change in mobile retail revenue by service 2013 2018

Chart 50 Change in the number of active mobile subscribers and penetration 2009 2024

Chart 51 Change in the number of mobile connections by type 2013 2018

Chart 52 Decline in mobile ARPU by contract, prepaid 2006 2018

Chart 53 Change in average household spend of fixed-voice and mobile services 2013 2018

Chart 54 Change in the number of prepaid and contract subscribers 2010 2018

Chart 55 Growth in the number of LTE subscribers 2013 2018

Chart 56 Growth in O2's LTE subscribers and penetration 2014 2019

Chart 57 Growth in the number of M2M connections 2010 2019

Chart 58 Development of outgoing mobile voice traffic 2013 2018

Chart 59 Growth in average mobile data traffic per user 2011 2018

Chart 60 Growth in contract/prepaid mobile data traffic 2013 2018

Chart 61 Decline in the volume of SMS and MMS messages sent 2004 2019

Chart 62 Change in average SMS/MMS traffic per month by contract type 2010-2018

Chart 63 Growth in the number of active mobile broadband subscribers 2009 2024

Chart 64 Growth in the number of H3's registered subscribers by sector 2008 2019

Chart 65 Development of H3's financial data 2008 2019

Chart 66 Decline in H3's annualised gross ARPU 2009 2019

Chart 67 Development of O2's financial data 2007 2019

Chart 68 Development of O2's quarterly financial data 2013 2019

Chart 69 Change in O2's annualised ARPU blended, contract, prepaid and data 2006 2019

Chart 70 Growth in the number of O2's mobile subscribers by type 2005 2019

Chart 71 Development of Vodafone's mobile ARPU (blended, contract, prepaid) 2005 2019

Chart 72 Vodafone (UK) subscribers and proportion prepaid 2009 2019

Chart 73 Vodafone (UK) financial data 2008 2020

Chart 74 Growth in Vodafone's mobile data traffic 2013 2019

Chart 75 Development of EE's mobile revenue (new format under BT) 2017 2020

Chart 76 EE quarterly consumer mobile revenue (new format under BT) 2016 2020

Chart 77 Decline in EE's ARPU 2009 2019

Chart 78 Change in the number of Virgin Mobile's mobile subscribers 2015 2019

Chart 79 Development of Virgin Mobile's revenue 2007 2019

Exhibit 1 Generalised Market Characteristics by Market Segment

Exhibit 2 Principal submarine cables from the UK

Exhibit 3 Wireless opportunities using technology and frequencies

Exhibit 4 3G licence results April 2000

Exhibit 5 3G licensee and infrastructure suppliers

Exhibit 6 Spectrum available for mobile services

Exhibit 7 Spectrum awards 800MHz and 2.6GHz 2013

Exhibit 8 Spectrum awards 2.3GHz, 3.4GHz April 2018

Exhibit 9 Spectrum auction results 10GHz February 2008

Exhibit 10 H3 spectrum concessions

• Single User Licences (for access by one person),
• 10 User Licences (for access for up to 10 Users),
• 20 User Licences (for access for up to 20 Users), and
• Site Licences (allow access by all staff within the country of purchase).

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paul budde communication, buddecomm, telecomunications research, country profile, Broadband Fixed, Broadcasting, Companies (Major Players), Mobile & Wireless Broadband and Media, Mobile Communications (voice and infrastructure), Regulations & Government Policies, Telecoms Infrastructure, Europe, United Kingdom


Companies

Virgin Media, BT, KCom, Orange, Cable & Wireless, COLT Telecom, Dixons Carphone Group, Sky, O2, H3, Vodafone, Everything Everywhere (BT/EE, incorporating the former T-Mobile UK and Orange UK), Tesco Mobile