Chronic Care Management Patient Survey
Evaluate how patients navigate care plans, compare support channels, and choose between treatment routines, so you can strengthen retention, refine service positioning, and improve enrolment conversion across chronic care programmes.
CONTEXT & RELEVANCE
Why run this survey now
Most chronic care patients don't disengage purely on treatment complexity. They lapse due to unclear guidance, fragmented follow-ups, medication burden, affordability pressures, and weak caregiver coordination, none of which fully show up in satisfaction scores or clinical records.
If you are...
- Chronic care programme directors
- Patient experience leaders
- Clinical operations teams
- Payer care management heads
- Digital health product owners
You're likely facing...
- Low programme enrolment despite high clinical eligibility
- Fragmented follow-ups create avoidable adherence gaps across patient cohorts
- Limited visibility into caregiver influence weakens support design decisions
- Rising treatment burden drives early programme disengagement among complex patients
- Positive care experiences still produce low long-term participation
This will help answer...
- Enrolment barrier priorities
- Adherence driver hierarchy
- Support channel preferences
- Caregiver involvement patterns
- Retention risk segments
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete chronic care journey from enrolment to sustained self-management.
Enrolment & Access
- Programme discovery pathways
- Eligibility & onboarding friction
Care Plan Clarity
- Treatment goal understanding
- Instruction consistency across providers
Medication & Adherence
- Routine adherence barriers
- Medication burden & confidence
Provider Coordination
- Cross-provider information continuity
- Follow-up ownership & escalation
Support & Communication
- Human support preferences
- Contact frequency & relevance
Digital Care Tools
- App usability & access
- Remote monitoring acceptance
Cost & Affordability
- Out-of-pocket treatment burden
- Coverage & payment trade-offs
Outcomes & Continuity
- Perceived health progress
- Renewal & disengagement triggers
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Chronic Care Management Patient Survey, we recommend a patient-centred mixed-method approach with flexible data-collection modes to balance reach, depth, and verification across conditions, care settings, and adherence profiles.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the chronic care management space.
Remote Monitoring Proposition Testing Among Cardiac Patients (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Remote Monitoring Proposition Testing Among Cardiac Patients (India)
Medication Reminder Service Design for Multimorbidity Households (India)
Remote Monitoring Proposition Testing Among Cardiac Patients (India)
OBJECTIVE
A pan-India care platform needed to understand how cardiac patients , family caregivers , and recently discharged adults evaluated remote monitoring subscriptions, hospital follow-up packages, and self-managed recovery across convenience, trust, perceived necessity, and willingness to engage.
WHAT WE DID
We ran a structured online survey with 650 respondents, stratified by discharge recency, age, city tier, and caregiver involvement, capturing channel preference , subscription appeal , price sensitivity, trust signals, and reasons for declining monitoring support.
DELIVERED
The work produced a proposition preference map , message territories , a pricing corridor , and channel-specific adoption barriers, showing how monitoring offers should differ for high-risk patients, caregiver-led households, and independently recovering adults.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between newly diagnosed patients, stable long-term patients and complex multimorbidity patients?
How will you measure care support preferences beyond simple ratings?
Will the survey map the full chronic care journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our chronic care programme retention?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.