Chronic Disease Management & Support Survey
Patients and caregivers living with chronic conditions evaluate treatment adherence, support program access, and care coordination options daily, so you can sharpen patient acquisition, refine retention programming, and benchmark channel conversion across care pathways.
CONTEXT & RELEVANCE
Why run this survey now
Most chronic disease programs don't lose patients purely on clinical outcomes. They lose them due to fragmented care coordination, low medication adherence, unmet behavioral support needs, poor digital tool adoption, and misaligned provider-patient communication, none of which fully show up in EHR utilization reports or claims data.
If you are...
- Chronic care program head
- Payer vs provider competition
- Digital health platform lead
- Population health strategy director
- Patient engagement product team
You're likely facing...
- Adherence drop-off: diagnosis to maintenance
- Care gap: clinical vs behavioral support
- Digital tools = underused/low-trust perception
- Payer vs provider accountability gaps
- Readmission risk: post-discharge support failure
This will help answer...
- Adherence drivers beyond medication reminders
- Care journey drop-off stage
- Segment preference: digital vs in-person
- Support cost vs perceived value gap
- Disengagement and program switching triggers
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete chronic disease patient journey from diagnosis to long-term self-management.
Diagnosis & Awareness
- Time from symptom onset to diagnosis
- First healthcare touchpoint consulted
Care Team Dynamics
- Specialist referral patterns, wait times
- Multi-provider coordination gaps
Treatment Adherence
- Medication persistence, refill behaviour
- Adherence barriers by condition stage
Digital Tool Adoption
- Patient app usage, feature satisfaction
- Wearable and remote monitoring uptake
Financial Burden
- Out-of-pocket spend by therapy category
- Insurance coverage gaps, cost trade-offs
Lifestyle & Self-Management
- Diet, exercise, and monitoring routines
- Behavioural support program engagement
Emotional & Social Support
- Caregiver involvement, peer network reliance
- Mental health impact, condition stigma
Provider & Brand Trust
- Physician trust drivers, switching triggers
- Pharmaceutical brand credibility signals
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For the Chronic Disease Management and Support Survey, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification across patient, caregiver, and clinician segments.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the chronic disease management space.
Medication adherence barriers & patient segment mapping (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Medication adherence barriers & patient segment mapping (India)
Chronic care program messaging & HCP channel strategy (South Asia)
Medication adherence barriers & patient segment mapping (India)
OBJECTIVE
A specialty pharma client needed to isolate why Type 2 diabetes patients across metro, Tier 2, and rural cohorts discontinued prescribed regimens, and which adherence triggers differed by care-seeking behaviour and household income band.
WHAT WE DID
Ran a structured quant survey across 600 patients in 8 cities, capturing prescription fill frequency, missed-dose triggers, caregiver involvement, pharmacy channel preference, and out-of-pocket cost tolerance at each refill decision point.
DELIVERED
A segment-level adherence friction map , ranked list of drop-off triggers by income band , a caregiver influence framework across patient types, and channel levers to reduce first-refill abandonment among newly diagnosed patients.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between newly diagnosed patients, long-term condition managers and caregivers managing on behalf of others?
How will you measure care program preference beyond simple ratings?
Will the survey map the full chronic care journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our patient engagement and retention programs?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.