Commercial Property Tenant Experience Survey
Help office, retail, and industrial tenants evaluate property quality, compare landlord services, and navigate lease commitments, so you can sharpen tenant acquisition, strengthen retention, and position commercial assets around the experiences occupiers value most.
CONTEXT & RELEVANCE
Why run this survey now
Most commercial tenants don't leave properties purely on rent. They disengage due to slow issue resolution, inconsistent facilities, poor communication, inflexible lease support, and access friction, none of which fully show up in occupancy reports or renewal dashboards.
If you are...
- Asset management leaders
- Property operations heads
- Leasing and retention teams
- Workplace experience managers
- Portfolio strategy executives
You're likely facing...
- High occupancy masks weak tenant loyalty across key assets
- Inconsistent service delivery creates uneven portfolio experiences
- Slow maintenance closure drives avoidable tenant dissatisfaction and escalations
- Limited journey visibility weakens renewal risk identification
- Premium rents face unclear value justification among occupiers
This will help answer...
- Renewal risk drivers
- Property service benchmarks
- Rent value perceptions
- Journey friction priorities
- Tenant segment needs
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete tenant experience journey from property selection to renewal advocacy.
Property Selection
- Shortlisting criteria and trade-offs
- Decision roles and alternatives
Onboarding & Handover
- Possession readiness and timelines
- Documentation and defect closure
Facilities & Maintenance
- Service reliability and response
- Resolution quality and ownership
Access & Security
- Employee and visitor access
- Security controls and friction
Amenities & Environment
- Workplace comfort and usability
- Amenity relevance and availability
Communication & Support
- Update quality and timeliness
- Escalation ownership and clarity
Rent & Value
- Occupancy cost and fairness
- Premium justification and transparency
Renewal & Advocacy
- Renewal intent and triggers
- Recommendation and relocation risk
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Commercial Property Tenant Experience Survey, we recommend a tenant-segmented quantitative core with flexible data-collection modes to balance reach, depth, and verification across property types, occupier sizes, and lease stages.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the commercial real estate space.
Flexible Workspace Proposition Positioning for Enterprise Buyers (Metro India)
OBJECTIVE
WHAT WE DID
DELIVERED
Flexible Workspace Proposition Positioning for Enterprise Buyers (Metro India)
Retail Centre Amenity & Parking Trade-off Study (West India)
Flexible Workspace Proposition Positioning for Enterprise Buyers (Metro India)
OBJECTIVE
A pan-India operator needed to understand how enterprise occupiers , regional businesses , and project teams compared managed offices, conventional leases, and coworking memberships when evaluating flexibility, brand credibility, network reach, and procurement fit.
WHAT WE DID
We ran a structured online survey with 520 decision-makers across six cities, capturing workspace usage , decision criteria , switching barriers, contract preferences, brand associations, and willingness to shortlist different operating models.
DELIVERED
The study produced a preference map , segment framework , message territories , and channel levers , showing how proposition emphasis should vary by company size, use case, city maturity, procurement structure, and buying requirements.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between office tenants, retail tenants and industrial tenants?
How will you measure lease value perception beyond simple ratings?
Will the survey map the full tenant journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our tenant retention strategy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.