SurveyCROSS-BORDER PAYMENTS & FX

Cross-Border Payments & FX Decision Study

Q: What decisions will this survey enable?

It will show which FX and payment providers corporates prefer, why they route volume through specific corridors, where cross-border workflows break down, and what changes can shift wallet share and contract renewal decisions.

Q: Who is the buyer vs who are the respondents?

The buyer is the bank, payments network, or fintech commissioning the study. Respondents are treasury managers, CFOs, and FX dealing desk leads at corporates actively managing cross-border payment flows or evaluating provider switches.

Q: Can we see differences between bank-led, specialist FX provider and multi-rail platform users?

Yes. The design segments respondents by primary payment rail and allows cuts by transaction corridor, annual FX volume band, and industry vertical to isolate switching triggers and unmet needs by provider type.

Q: How will you measure FX provider preference beyond simple ratings?

We combine stated importance scores, corridor-level trade-off questions, and driver modelling to reveal which factors, such as rate transparency, settlement speed, and credit terms, actually shift provider selection for each volume segment.

Q: Will the survey map the full cross-border payment journey and drop-offs?

Yes, we cover stages from payment initiation to reconciliation, capturing provider contacted, rail selected, compliance friction encountered, failed transactions, and reasons for abandoning or switching providers mid-cycle.

Q: Can this survey inform product and pricing strategy?

It estimates acceptable spread and fee bands by corridor and volume tier, quantifies willingness to pay for same-day settlement or FX hedging tools, and identifies unmet product needs by corporate size and payment frequency.

Q: How will findings improve our cross-border sales and retention strategy?

Findings show which proof points, such as rate certainty, compliance coverage, and API integration depth, resonate by segment and which objections treasury teams raise at each stage of the provider evaluation cycle.

Map how treasury leads, payments heads, and CFOs evaluate corridor coverage, FX pricing, and settlement speed, so you can sharpen acquisition targeting, convert high-value segments, and benchmark your pricing position.

Multi-Market Sample

Treasury & Payments Teams (C-Suite / VP-Level Decision-Makers)

15-20 min

Talk to a Survey Consultant

Corridor friction & conversion gapsIdentify where payment flows stall, switch providers, or fail compliance checks.

FX pricing sensitivity & trade-offsBenchmark rate tolerance, fee structures, and speed-versus-cost trade-offs by segment.

TRUSTED BY LEADING BRANDS

CONTEXT & RELEVANCE

Why run this survey now

Most treasury and payments leaders don't lose cross-border volume purely on FX rates. They lose it due to opaque fee structures, corridor-level trust gaps, settlement speed mismatches, compliance friction, and provider switching costs, none of which fully show up in transaction reporting dashboards or bank reconciliation tools.

If you are...

Bank vs fintech FX competition

Payments network expansion lead

Treasury or FX product head

Cross-border revenue growth lead

Correspondent banking strategy team

You're likely facing...

Corridor fit confusion: bank vs fintech

Drop-offs at compliance or settlement stage

Banks = secure/slow perception

Fintechs = fast/opaque-fee perception

Provider switching at renewal or volume spike

This will help answer...

Provider preference drivers beyond rate

Corridor-level drop-off stage

Bank vs fintech segment split

Fee transparency vs speed trade-off

Switching triggers at contract renewal

RESEARCH THEMES

What This Survey Investigates

Eight interconnected research themes that map the complete cross-border payment journey from provider discovery to long-term corridor commitment.

TENETS 01

Discovery & Awareness

First provider touchpoint, corridor
Referral channels, peer networks

TENETS 02

Provider Selection

Selection criteria, corridor fit
Shortlisting process, decision timeline

TENETS 03

Pricing & FX Costs

Spread tolerance, fee benchmarks
Hidden charges, total cost visibility

TENETS 04

Settlement & Speed

T+0 to T+2 expectations, corridor variance
Failure rates, retry workflows

TENETS 05

Compliance & Risk

KYC, AML documentation burden
Regulatory corridor restrictions, sanctions exposure

TENETS 06

Platform & Integration

API connectivity, ERP integration depth
Portal usability, bulk payment workflows

TENETS 07

Switching & Loyalty

Churn triggers, re-evaluation cycles
Multi-provider strategy, wallet share

TENETS 08

Corridor Expansion

New market entry, payment rail gaps
Local currency demand, corridor prioritisation

Request a scope validation call

SAMPLING STRATEGY

Tell us about your ideal sample

Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.

Sample size

How many respondents do you need?

Less than 300300-500500-1,0001,000-3,0003,000+Not sure yet (recommend based on markets and cuts required)

Target audience

Who should we survey?

Corporate TreasurersFX Desk TradersImport/Export CFOsRemittance SendersFintech Payment Ops

Region

Which regions should we cover?

NorthSouthWestEastPan-IndiaMulti-country

Segments

How should we slice the data?

Transaction volume band: low (under $50K/month), mid ($50K-$500K), high (above $500K)Payment corridor: intra-Asia vs Asia-Europe vs Asia-AmericasFX hedging behaviour: fully hedged vs partially hedged vs unhedgedProvider type: bank-only vs specialist FX provider vs multi-providerBusiness type: goods importer, goods exporter, services exporter, marketplace operator

YOUR SELECTION

Clear all

Sample size

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Target audience

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Region

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Segments

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Sample size

How many respondents do you need?

Not Selected

Target audience

Who should we survey?

Not Selected

Region

Which regions should we cover?

Not Selected

Segments

How should we slice the data?

Not Selected

METHODOLOGY

Survey approach

For the Cross-Border Payments and FX Decision Study, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification across treasury, payments, and finance functions.

PRIMARY

Online web surveySelf-administered survey shared via email / panels to capture structured responses at scale.

Best for

Ranking FX provider selection criteria by segment

Measuring corridor-level payment friction and cost sensitivity

Comparing treasury behavior across firm size and region

Deliverables

Provider preference ranking

FX cost benchmarks

Corridor friction matrix

OPTIONAL

CATI (phone survey)Interviewer-led telephone interviews to reach owners who are harder to get online.

Best for

SME owners with low digital survey engagement

Quick pulse across emerging market corridors

Deliverables

SME corridor coverage

Call-log diagnostics

SELECTIVE

Face-to-faceOn-ground surveys or interviews in key industrial clusters or high-value cohorts.

Best for

High-volume treasury teams requiring verification

Trade finance clusters with complex FX workflows

Deliverables

Cluster insights

Rich decision maps

OPTIONAL

FGDs

Deliverables

Themes and quotes

Proposition feedback

OPTIONAL

Mixed surveysAny 4-mode combo Online + CATI + F2F + FGDs to maximise reach and representation. Mode-specific quotas and weighting for clean comparisons.

Deliverables

Unified dataset

Mode-adjusted analytics

Our Recommendation

Start with: Online web survey as the core quant layer, supported by CATI for SME owners and emerging-market corridors with low digital survey participation.

Consider adding: F2F interviews for high-volume treasury and trade finance cohorts, plus a focused FGD layer to pressure-test FX provider messaging and switching triggers.

Confirm approach

Request timeline

EXECUTION PROCESS

How we execute

A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.

Define the decision frame

Confirm objectives, target cohorts, geographies, and reporting cuts

Step 01

Define the decision frame

Design the instrument

Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)

Step 02

Design the instrument

Lock the questionnaire

Review wording, sequencing, LOI, and competitive context; approve final version

Step 03

Lock the questionnaire

Pilot and calibrate

Test comprehension and ease quality; refine quotas and remove friction where needed

Step 04

Pilot and calibrate

Run fieldwork

Execute collection with active quota management and feasibility controls

Step 05

Run fieldwork

Assure quality

Dedupe, attention checks, speed/consistency rules, removals with audit trail

Step 06

Assure quality

Prepare the dataset

Clean data and deliver codebook/variable definitions

Step 07

Prepare the dataset

Analyse and synthesise

Driver ranking, leakage diagnostics, pricing bands, segment insights

Step 08

Analyse and synthesise

Deliver and align

Executive deck (optional dashboard) and leadership readout with recommendations

Step 09

Deliver and align

COMMERCIAL TERMS

Request a Commercial Proposal

Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.

Select Sample Size

100

Geography

India
APAC (Singapore, Vietnam, Philippines, Indonesia, Australia, NZ, Japan, Thailand)
Middle East (UAE, KSA, Qatar, Bahrain, Oman, Kuwait)
North America (US, Canada)
Europe
Africa (South Africa, Kenya, Nigeria, Egypt, Algeria)
LATAM (Brazil, Mexico)

Select Mode of Survey

Online
CATI
Online FGD (5 people per FGD)
F2F

Length of the Interview

Select
0-15
16-20
21-30
31-45
46-60
Custom

Indicative Estimate

Indian Rupee (INR)
United Arab Emirates Dirham (AED)
Afghan Afghani (AFN)
Albanian Lek (ALL)
Armenian Dram (AMD)
Netherlands Antillean Guilder (ANG)
Angolan Kwanza (AOA)
Argentine Peso (ARS)
Australian Dollar (AUD)
Aruban Florin (AWG)
Azerbaijani Manat (AZN)
Bosnia-Herzegovina Convertible Mark (BAM)
Barbadian Dollar (BBD)
Bangladeshi Taka (BDT)
Bulgarian Lev (BGN)
Bahraini Dinar (BHD)
Burundian Franc (BIF)
Bermudian Dollar (BMD)
Brunei Dollar (BND)
Bolivian Boliviano (BOB)
Brazilian Real (BRL)
Bahamian Dollar (BSD)
Bhutanese Ngultrum (BTN)
Botswana Pula (BWP)
Belarusian Ruble (BYN)
Belize Dollar (BZD)
Canadian Dollar (CAD)
Congolese Franc (CDF)
Swiss Franc (CHF)
Chilean Peso (CLP)
Chinese Yuan (CNY)
Colombian Peso (COP)
Costa Rican Colón (CRC)
Cuban Peso (CUP)
Cape Verdean Escudo (CVE)
Czech Koruna (CZK)
Djiboutian Franc (DJF)
Danish Krone (DKK)
Dominican Peso (DOP)
Algerian Dinar (DZD)
Egyptian Pound (EGP)
Eritrean Nakfa (ERN)
Ethiopian Birr (ETB)
Euro (EUR)
Fijian Dollar (FJD)
Falkland Islands Pound (FKP)
British Pound (GBP)
Georgian Lari (GEL)
Ghanaian Cedi (GHS)
Gibraltar Pound (GIP)
Gambian Dalasi (GMD)
Guinean Franc (GNF)
Guatemalan Quetzal (GTQ)
Guyanese Dollar (GYD)
Hong Kong Dollar (HKD)
Honduran Lempira (HNL)
Croatian Kuna (HRK)
Haitian Gourde (HTG)
Hungarian Forint (HUF)
Indonesian Rupiah (IDR)
Israeli New Shekel (ILS)
Iraqi Dinar (IQD)
Iranian Rial (IRR)
Icelandic Króna (ISK)
Jamaican Dollar (JMD)
Jordanian Dinar (JOD)
Japanese Yen (JPY)
Kenyan Shilling (KES)
Kyrgyzstani Som (KGS)
Cambodian Riel (KHR)
Comorian Franc (KMF)
South Korean Won (KRW)
Kuwaiti Dinar (KWD)
Cayman Islands Dollar (KYD)
Kazakhstani Tenge (KZT)
Lao Kip (LAK)
Lebanese Pound (LBP)
Sri Lankan Rupee (LKR)
Liberian Dollar (LRD)
Lesotho Loti (LSL)
Libyan Dinar (LYD)
Moroccan Dirham (MAD)
Moldovan Leu (MDL)
Malagasy Ariary (MGA)
Macedonian Denar (MKD)
Burmese Kyat (MMK)
Mongolian Tögrög (MNT)
Macanese Pataca (MOP)
Mauritian Rupee (MUR)
Maldivian Rufiyaa (MVR)
Malawian Kwacha (MWK)
Mexican Peso (MXN)
Malaysian Ringgit (MYR)
Mozambican Metical (MZN)
Namibian Dollar (NAD)
Nigerian Naira (NGN)
Nicaraguan Córdoba (NIO)
Norwegian Krone (NOK)
Nepalese Rupee (NPR)
New Zealand Dollar (NZD)
Omani Rial (OMR)
Panamanian Balboa (PAB)
Peruvian Sol (PEN)
Papua New Guinean Kina (PGK)
Philippine Peso (PHP)
Pakistani Rupee (PKR)
Polish Złoty (PLN)
Paraguayan Guaraní (PYG)
Qatari Riyal (QAR)
Romanian Leu (RON)
Serbian Dinar (RSD)
Russian Ruble (RUB)
Rwandan Franc (RWF)
Saudi Riyal (SAR)
Solomon Islands Dollar (SBD)
Seychellois Rupee (SCR)
Sudanese Pound (SDG)
Swedish Krona (SEK)
Singapore Dollar (SGD)
Saint Helena Pound (SHP)
Sierra Leonean Leone (SLL)
Somali Shilling (SOS)
Surinamese Dollar (SRD)
São Tomé and Príncipe Dobra (STD)
Syrian Pound (SYP)
Swazi Lilangeni (SZL)
Thai Baht (THB)
Tajikistani Somoni (TJS)
Turkmenistani Manat (TMT)
Tunisian Dinar (TND)
Tongan Paʻanga (TOP)
Turkish Lira (TRY)
Trinidad and Tobago Dollar (TTD)
New Taiwan Dollar (TWD)
Tanzanian Shilling (TZS)
Ukrainian Hryvnia (UAH)
Ugandan Shilling (UGX)
United States Dollar (USD)
Uruguayan Peso (UYU)
Uzbekistani Som (UZS)
Vietnamese Đồng (VND)
Vanuatu Vatu (VUV)
Samoan Tālā (WST)
Central African CFA Franc (XAF)
East Caribbean Dollar (XCD)
West African CFA franc (XOF)
CFP Franc (XPF)
Yemeni Rial (YER)
South African Rand (ZAR)
Zambian Kwacha (ZMW)
Zimbabwean Dollar (ZWL)

$0.00

+ applicable taxes

Cost Breakdown

Questionnaire DesignIncluded

Data Collection (CPI + 50C)Variable

Analysis & ReportIncluded

Proposal turnaround typically 24–48 hours

Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.

REFERENCE CASELETS

Reference

Real-world examples of survey work in the cross-border payments and FX space.

CASELET 1

FX pricing perception & corridor preference among SME exporters (India)

CASELET 2

Remittance channel trust & friction audit among diaspora senders (Southeast Asia)

FX pricing perception & corridor preference among SME exporters (India)

OBJECTIVE

A mid-size payments platform needed to map how SME exporters and import-heavy traders evaluate FX rate transparency , conversion timing decisions , and provider switching triggers across high-volume trade corridors.

WHAT WE DID

Ran a structured quant survey across 320 finance leads at SMEs in five export clusters, capturing rate benchmarking behavior , provider shortlist criteria , hedging frequency , and tolerance thresholds for spread variance by corridor and transaction size band.

DELIVERED

A corridor-level pricing corridor by segment, a ranked provider switching trigger list , a rate transparency friction map by transaction size, and a set of positioning territories for the platform's SME acquisition messaging.

Talk to Survey Consultant

CASELET 1

FX pricing perception & corridor preference among SME exporters (India)

CASELET 2

Remittance channel trust & friction audit among diaspora senders (Southeast Asia)

FX pricing perception & corridor preference among SME exporters (India)

OBJECTIVE

WHAT WE DID

DELIVERED

Speak with a Consultant

FREQUENTLY ASKED QUESTIONS

Common Questions

Answers to frequently asked questions about this survey mandate.

What decisions will this survey enable?

Who is the buyer vs who are the respondents?

Can we see differences between bank-led, specialist FX provider and multi-rail platform users?

How will you measure FX provider preference beyond simple ratings?

Will the survey map the full cross-border payment journey and drop-offs?

Can this survey inform product and pricing strategy?

How will findings improve our cross-border sales and retention strategy?

Still have questions?

Schedule a discovery call to discuss your specific needs and get a custom quote.

Book a Discovery Call