Cross-Border Payments & FX Decision Study
Map how treasury leads, payments heads, and CFOs evaluate corridor coverage, FX pricing, and settlement speed, so you can sharpen acquisition targeting, convert high-value segments, and benchmark your pricing position.
CONTEXT & RELEVANCE
Why run this survey now
Most treasury and payments leaders don't lose cross-border volume purely on FX rates. They lose it due to opaque fee structures, corridor-level trust gaps, settlement speed mismatches, compliance friction, and provider switching costs, none of which fully show up in transaction reporting dashboards or bank reconciliation tools.
If you are...
- Bank vs fintech FX competition
- Payments network expansion lead
- Treasury or FX product head
- Cross-border revenue growth lead
- Correspondent banking strategy team
You're likely facing...
- Corridor fit confusion: bank vs fintech
- Drop-offs at compliance or settlement stage
- Banks = secure/slow perception
- Fintechs = fast/opaque-fee perception
- Provider switching at renewal or volume spike
This will help answer...
- Provider preference drivers beyond rate
- Corridor-level drop-off stage
- Bank vs fintech segment split
- Fee transparency vs speed trade-off
- Switching triggers at contract renewal
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete cross-border payment journey from provider discovery to long-term corridor commitment.
Discovery & Awareness
- First provider touchpoint, corridor
- Referral channels, peer networks
Provider Selection
- Selection criteria, corridor fit
- Shortlisting process, decision timeline
Pricing & FX Costs
- Spread tolerance, fee benchmarks
- Hidden charges, total cost visibility
Settlement & Speed
- T+0 to T+2 expectations, corridor variance
- Failure rates, retry workflows
Compliance & Risk
- KYC, AML documentation burden
- Regulatory corridor restrictions, sanctions exposure
Platform & Integration
- API connectivity, ERP integration depth
- Portal usability, bulk payment workflows
Switching & Loyalty
- Churn triggers, re-evaluation cycles
- Multi-provider strategy, wallet share
Corridor Expansion
- New market entry, payment rail gaps
- Local currency demand, corridor prioritisation
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For the Cross-Border Payments and FX Decision Study, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification across treasury, payments, and finance functions.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the cross-border payments and FX space.
FX pricing perception & corridor preference among SME exporters (India)
OBJECTIVE
WHAT WE DID
DELIVERED
FX pricing perception & corridor preference among SME exporters (India)
Remittance channel trust & friction audit among diaspora senders (Southeast Asia)
FX pricing perception & corridor preference among SME exporters (India)
OBJECTIVE
A mid-size payments platform needed to map how SME exporters and import-heavy traders evaluate FX rate transparency , conversion timing decisions , and provider switching triggers across high-volume trade corridors.
WHAT WE DID
Ran a structured quant survey across 320 finance leads at SMEs in five export clusters, capturing rate benchmarking behavior , provider shortlist criteria , hedging frequency , and tolerance thresholds for spread variance by corridor and transaction size band.
DELIVERED
A corridor-level pricing corridor by segment, a ranked provider switching trigger list , a rate transparency friction map by transaction size, and a set of positioning territories for the platform's SME acquisition messaging.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between bank-led, specialist FX provider and multi-rail platform users?
How will you measure FX provider preference beyond simple ratings?
Will the survey map the full cross-border payment journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our cross-border sales and retention strategy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.