Elderly Patient Experience Survey
Older patients and caregivers evaluate access, communication, safety, comfort, and continuity across care settings, so you can strengthen service positioning, improve retention, refine segmentation, and prioritise channels that build confidence throughout later-life healthcare journeys.
CONTEXT & RELEVANCE
Why run this survey now
Most elderly patients don't lose confidence purely on clinical outcomes. They disengage due to unclear explanations, difficult navigation, caregiver exclusion, long waits, and poor follow-up, none of which fully show up in complaints logs or satisfaction scores.
If you are...
- Hospital patient experience leaders
- Geriatric care programme heads
- Health system operations teams
- Senior care product managers
- Caregiver engagement specialists
You're likely facing...
- Strong clinical care still leaves low confidence after discharge
- Complex appointment pathways create avoidable access drop-offs among seniors
- Inconsistent caregiver updates drive poor continuity across settings
- Long waits and mobility barriers reduce service completion rates
- Positive consultations coexist with weak follow-up adherence at home
This will help answer...
- Access barrier priorities
- Caregiver communication gaps
- Service recovery triggers
- Segment-specific care needs
- Retention and referral drivers
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete elderly patient journey from care access to continued support.
Access & Navigation
- Appointment discovery pathways
- Mobility and transport barriers
Communication & Understanding
- Explanation clarity and pace
- Language and hearing support
Respect & Dignity
- Personal autonomy and choice
- Privacy and respectful treatment
Safety & Comfort
- Physical comfort and assistance
- Medication and fall safety
Caregiver Involvement
- Family participation preferences
- Caregiver information and support
Coordination & Continuity
- Provider handoffs and records
- Discharge and follow-up coordination
Costs & Value
- Cost clarity and affordability
- Insurance and payment support
Loyalty & Improvement
- Revisit and recommendation intent
- Recovery and improvement priorities
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Elderly Patient Experience Survey, we recommend an inclusive mixed-access approach with flexible data-collection modes to balance reach, depth, caregiver participation, accessibility, and verification across diverse care settings.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the ageing healthcare space.
Senior Home Healthcare Provider Selection Drivers Across Urban India
OBJECTIVE
WHAT WE DID
DELIVERED
Senior Home Healthcare Provider Selection Drivers Across Urban India
Preventive Care Bundle Concepts for Retired Households in India
Senior Home Healthcare Provider Selection Drivers Across Urban India
OBJECTIVE
A pan-India home healthcare provider needed to understand how independent seniors , assisted seniors , and family caregivers compared nursing visits, physiotherapy, and remote monitoring when choosing recurring support for age-related conditions.
WHAT WE DID
We conducted a structured survey across metropolitan and tier-two markets, capturing provider awareness , selection criteria , willingness to switch, channel influence, service frequency, and perceived trade-offs between hospital-backed, specialist, and neighbourhood care options.
DELIVERED
The study produced a provider preference map , channel lever framework , message territories , and a prioritised friction list showing which access, credibility, continuity, and caregiver-assurance dimensions shaped consideration across senior-care segments.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between independent seniors, assisted seniors and high-dependency patients?
How will you measure provider preference beyond simple ratings?
Will the survey map the full elderly care journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our patient retention and caregiver advocacy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.