ERP Implementation Experience Study
Map how IT decision-makers, project sponsors, and operations leads evaluate, compare, and navigate ERP implementation partners, timelines, and go-live risks, so you can sharpen vendor positioning, fix conversion gaps, and benchmark retention across renewal cycles.
CONTEXT & RELEVANCE
Why run this survey now
Most ERP vendors don't lose renewal or expansion deals purely on feature gaps. They lose them due to go-live delays, change management failures, user adoption shortfalls, integration friction, and misaligned implementation support, none of which fully show up in support ticket logs or project milestone trackers.
If you are...
- ERP vendor vs SI competition
- Implementation partner positioning speed
- Product or platform strategy lead
- Customer success or renewal head
- Pre-sales and solution consulting teams
You're likely facing...
- Go-live delay: scope vs timeline
- Post-launch adoption drop-off
- Vendors = capable/slow perception
- SIs = flexible/inconsistent perception
- Renewal risk: unresolved config gaps
This will help answer...
- Satisfaction drivers beyond feature count
- Adoption drop-off stage
- Vendor vs SI segment preference
- Implementation cost vs value perception
- Expansion block or churn triggers
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete ERP implementation journey from vendor selection to post-go-live adoption.
Vendor Selection
- Shortlisting criteria, evaluation triggers
- RFP process, demo-to-decision timeline
Scoping & Readiness
- Pre-implementation gap assessment depth
- Internal resource allocation, sponsor alignment
Implementation Friction
- Timeline overruns, budget deviation points
- Change request volume, scope creep triggers
Data Migration
- Legacy data quality, cleansing effort
- Cut-over strategy, parallel-run duration
Partner Performance
- SI delivery quality, escalation frequency
- Consultant continuity, knowledge transfer gaps
User Adoption
- Training format, end-user readiness scores
- Resistance patterns, super-user coverage
Value Realisation
- ROI measurement timeline, benefit tracking
- Process efficiency gains, reporting accuracy
Support & Evolution
- Post-go-live support model, SLA adherence
- Upgrade cadence, module expansion plans
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For the ERP Implementation Experience Study, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification across implementation roles and organization sizes.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the enterprise software implementation space.
ERP vendor selection criteria & decision friction (India)
OBJECTIVE
WHAT WE DID
DELIVERED
ERP vendor selection criteria & decision friction (India)
Post-go-live satisfaction & module adoption gaps (India)
ERP vendor selection criteria & decision friction (India)
OBJECTIVE
A mid-size enterprise software vendor needed to map how finance heads and IT procurement leads at manufacturing firms shortlist ERP vendors, weigh total cost of ownership , and stall or abandon selection cycles before sign-off.
WHAT WE DID
Ran a structured quant survey across 180 respondents in manufacturing and discrete production, capturing vendor shortlist composition, evaluation criteria ranking, budget approval stages, and the specific friction points that extend or collapse the selection timeline.
DELIVERED
A vendor preference map by firm size and sector, a ranked friction list across the selection funnel, and a decision-stage framework identifying where competing vendors gain or lose ground before commercial negotiation begins.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between mid-market implementers, large enterprise implementers and public sector implementers?
How will you measure vendor and integrator preference beyond simple ratings?
Will the survey map the full ERP implementation journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our renewal and expansion pipeline?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.