Healthcare Provider NPS Survey
Understand how physicians, nurses, clinic leaders, and hospital administrators evaluate service quality, compare support experiences, and choose whether to recommend your organisation, so you can strengthen retention, sharpen positioning, and prioritise provider engagement.
CONTEXT & RELEVANCE
Why run this survey now
Most healthcare organisations don't lose provider advocacy purely on service quality. They underperform due to fragmented support, administrative burden, inconsistent communication, delayed resolution, and weak partnership value, none of which fully show up in complaint logs or satisfaction averages.
If you are...
- Chief experience officers
- Provider network executives
- Clinical operations leaders
- Service delivery managers
- Healthcare strategy teams
You're likely facing...
- High provider satisfaction despite weak recommendation intent
- Fragmented support creates inconsistent experiences across facilities
- Administrative friction drives provider disengagement from programmes
- Strong clinical value but limited partnership differentiation
- Slow issue resolution contributes to declining provider loyalty
This will help answer...
- Provider advocacy drivers
- Segment-specific detractor causes
- Service recovery priorities
- Partnership value gaps
- Retention intervention roadmap
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete provider relationship journey from engagement to advocacy.
Relationship Context
- Provider role & setting
- Partnership tenure & usage
Overall Advocacy
- Recommendation likelihood patterns
- Promoter & detractor profiles
Clinical Support
- Clinical guidance quality
- Care workflow relevance
Administrative Experience
- Documentation & approval burden
- Administrative workload intensity
Communication & Access
- Channel access preferences
- Response speed & clarity
Partnership Value
- Relationship manager effectiveness
- Strategic value perception
Service Recovery
- Issue escalation pathways
- Resolution confidence & fairness
Future Loyalty
- Continuation & switching intent
- Advocacy activation opportunities
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Healthcare Provider NPS Survey, we recommend a segmented quantitative approach combining recommendation scoring, driver diagnostics, and provider cohort comparisons with flexible data-collection modes to balance reach, depth, and verification.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the healthcare provider experience space.
Digital Referral Platform Adoption and Positioning Study (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Digital Referral Platform Adoption and Positioning Study (India)
Clinical Decision Support Feature and Pricing Exploration (India)
Digital Referral Platform Adoption and Positioning Study (India)
OBJECTIVE
A pan-India health technology platform needed to understand how independent physicians , hospital specialists , and clinic administrators evaluated digital referral tools , manual coordination , and hospital-led portals when choosing pathways for specialist referrals.
WHAT WE DID
We ran a structured online survey with 620 providers, quota-controlled by specialty, facility type, city tier, and referral volume, capturing platform awareness , workflow fit , trust signals , switching barriers, and channel preferences.
DELIVERED
Delivered a provider adoption segmentation , competitive positioning map , referral workflow preference map , and channel activation framework , clarifying which value messages and access routes aligned with each provider cohort across priority markets.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between physicians, nurses and administrators?
How will you measure provider loyalty beyond simple ratings?
Will the survey map the full provider relationship journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our provider retention and referral growth?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.