Oncology Care Experience & Support Survey
Capture how cancer patients and caregivers evaluate, navigate, and choose treatment support services, care coordination, and financial assistance programs, so you can sharpen patient acquisition, refine service positioning, and reduce care abandonment.
CONTEXT & RELEVANCE
Why run this survey now
Most oncology brands don't lose patients purely on clinical efficacy. They lose them due to fragmented care navigation, unmet emotional support needs, delayed specialist access, poor treatment side-effect communication, and misaligned caregiver involvement, none of which fully show up in prescription data or patient adherence trackers.
If you are...
- Oncology patient support program lead
- Pharma brand competing on care experience
- Medical affairs or clinical outcomes head
- Commercial lead, oncology portfolio
- Patient engagement or access strategist
You're likely facing...
- Care gap: diagnosis to treatment start
- Support program drop-off mid-treatment
- Oncologist vs patient priority mismatch
- Caregiver burden: untracked, unaddressed
- Brand switching at treatment line change
This will help answer...
- Care experience drivers by tumor type
- Support gap stage in treatment journey
- Patient vs caregiver need segmentation
- Unmet needs by line of therapy
- Switching triggers at treatment transition
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete oncology patient journey from diagnosis to survivorship.
Diagnosis & Navigation
- Time from symptom to confirmed diagnosis
- Referral pathways, specialist access
Care Team Trust
- Oncologist communication, shared decision-making
- Multidisciplinary team coordination quality
Treatment Experience
- Infusion, radiation, surgical care touchpoints
- Side effect management, protocol adherence
Information & Education
- Patient education materials, digital resources
- Health literacy gaps across treatment stages
Psychosocial Support
- Mental health services, counselling access
- Caregiver burden, family support gaps
Financial Burden
- Out-of-pocket costs, insurance coverage gaps
- Financial toxicity, treatment decision trade-offs
Care Coordination
- Cross-facility handoffs, records continuity
- Nurse navigator, patient portal utilisation
Survivorship & Advocacy
- Survivorship care plans, follow-up frequency
- Peer advocacy, provider recommendation intent
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For the Oncology Care Experience & Support Survey, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification across patient, caregiver, and clinician segments.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the oncology care and patient support space.
Oncology patient support program gaps & channel preference (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Oncology patient support program gaps & channel preference (India)
Oncologist-patient communication quality & unmet need (South Asia)
Oncology patient support program gaps & channel preference (India)
OBJECTIVE
A specialty pharma company needed to map how newly diagnosed patients and caregivers of late-stage patients engage with nurse navigator programs versus digital support portals , and where each channel loses them during active treatment.
WHAT WE DID
Ran a structured quant survey across 320 respondents in 6 metros, capturing program enrollment triggers, drop-off points, preferred contact frequency, and perceived emotional adequacy of each support format by cancer type and treatment stage.
DELIVERED
A channel preference map by patient archetype, a ranked friction list across 4 support program touchpoints, and a set of message territories to improve enrollment communication for newly diagnosed cohorts.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between early-stage patients, late-stage patients and caregivers?
How will you measure treatment support preference beyond simple ratings?
Will the survey map the full oncology care journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our patient support program enrollment and retention?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.