Polyclinic Patient Unmet Specialist Access & Preventive Care Survey
Polyclinic patients evaluate wait times, specialist availability, and preventive care options when choosing or staying with a provider, so you can sharpen acquisition messaging, fix retention gaps, and benchmark service positioning against competing facilities.
CONTEXT & RELEVANCE
Why run this survey now
Most polyclinics don't lose patients purely on wait times. They lose them due to unclear specialist availability, fragmented referral pathways, unmet preventive care expectations, low awareness of in-house services, and misaligned appointment scheduling, none of which fully show up in patient satisfaction scores or clinic utilisation reports.
If you are...
- Polyclinic network operations head
- Specialist access vs walk-in tension
- Preventive care programme lead
- Revenue and patient retention head
- Clinical services planning director
You're likely facing...
- Specialist slot demand vs supply gap
- Preventive care uptake below target
- Referral leakage to external providers
- Patients = convenience-first perception
- Repeat visit drop-off: post-first consult
This will help answer...
- Unmet specialist access drivers
- Referral drop-off stage
- Preventive care segment priorities
- Fee sensitivity vs service expectations
- Retention triggers post-specialist visit
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete patient journey from first symptom to sustained preventive engagement.
Specialist Discovery
- First referral source, channel
- Awareness of in-house specialists
Access Barriers
- Appointment wait times by specialty
- Booking friction, drop-off points
Unmet Clinical Needs
- Specialty gaps, unserved conditions
- Referral leakage to external providers
Preventive Care Uptake
- Screening participation rates, triggers
- Preventive package awareness gaps
Pricing & Coverage
- Out-of-pocket cost tolerance by specialty
- Insurance panel gaps, co-pay friction
Care Continuity
- GP-to-specialist handoff quality
- Follow-up adherence, recall gaps
Trust & Confidence
- Specialist credential visibility, reputation
- Second-opinion seeking behaviour
Loyalty & Switching
- Retention triggers, churn conditions
- Competing facility consideration set
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For the Polyclinic Patient Unmet Specialist Access & Preventive Care Survey, we recommend a quant-first design with flexible data-collection modes to balance reach, depth, and verification.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the outpatient and primary care space.
Specialist referral friction & wait-time tolerance mapping (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Specialist referral friction & wait-time tolerance mapping (India)
Preventive screening uptake barriers & messaging territories (South India)
Specialist referral friction & wait-time tolerance mapping (India)
OBJECTIVE
Identify how urban working-age adults and senior chronic-condition patients decide between general practitioners and specialist-led outpatient clinics , and which referral delays trigger drop-off or channel switching.
WHAT WE DID
Ran a structured quant survey across 6 metros with 480 respondents, capturing referral trigger events, acceptable wait-time thresholds, preferred booking channels, and reasons for abandoning a specialist appointment before completion.
DELIVERED
A wait-time tolerance corridor by patient segment, a referral friction list ranked by drop-off severity, and a channel preference map showing where each segment first seeks specialist access.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between walk-in patients, appointment-booked patients and insurance-referred patients?
How will you measure specialist access preference beyond simple ratings?
Will the survey map the full specialist referral journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our specialist capacity planning and patient retention targets?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.