Raw Material Supplier CSAT Survey
Survey procurement leaders, quality teams, plant managers, and sourcing heads to evaluate supplier responsiveness, compare material consistency, and weigh delivery reliability, so you can strengthen retention, sharpen supplier positioning, and improve allocation decisions.
CONTEXT & RELEVANCE
Why run this survey now
Most industrial buyers don't lose confidence purely on material price. They disengage due to inconsistent quality, late deliveries, weak issue resolution, poor documentation, and communication gaps, none of which fully show up in purchase orders or vendor scorecards.
If you are...
- Strategic sourcing leadership
- Plant quality management
- Operations planning teams
- R&D formulation leaders
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete supplier experience journey from qualification to renewal.
Quality Consistency
- Batch-to-batch material consistency
- Specification and defect performance
Delivery Reliability
- Confirmed lead-time adherence
- Shipment completeness and predictability
Technical Support
- Application guidance quality
- Troubleshooting and trial support
Issue Resolution
- Complaint acknowledgement speed
- Corrective action and closure
Documentation & Compliance
- Certificate and report accuracy
- Traceability and audit readiness
Commercial Value
- Total delivered cost
- Terms and premium justification
Relationship Management
- Account communication quality
- Escalation ownership and proactivity
Loyalty & Future
- Future volume allocation
- Renewal and switching intent
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Raw Material Supplier CSAT Survey, we recommend a structured multi-stakeholder approach with flexible data-collection modes to balance reach, depth, and verification across procurement, quality, operations, and technical teams.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the industrial materials supplier space.
Industrial Adhesive Supplier Positioning and Selection Study (Pan-India)
OBJECTIVE
WHAT WE DID
DELIVERED
Industrial Adhesive Supplier Positioning and Selection Study (Pan-India)
Specialty Polymer Grade Portfolio and Pricing Exploration (West India)
Industrial Adhesive Supplier Positioning and Selection Study (Pan-India)
OBJECTIVE
A pan-India producer sought to understand how procurement heads , plant managers , and formulation teams compared incumbent adhesive suppliers on technical fit, supply assurance, commercial credibility, and responsiveness during supplier shortlisting.
WHAT WE DID
We ran a structured online survey with 420 industrial buyers, stratified by sector, plant scale, and purchase frequency, capturing selection criteria , brand familiarity , switching triggers , quoted alternatives, and channel influence.
DELIVERED
The study produced a supplier positioning map , decision-driver hierarchy , competitive preference matrix , and channel levers , showing which proof points mattered by industry, buyer role, and purchase intensity without attributing commercial outcomes.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between procurement teams, quality teams and production teams?
How will you measure supplier preference beyond simple ratings?
Will the survey map the full supplier relationship journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our strategic account retention?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.