Telemedicine Consultation Satisfaction Survey
Evaluate patient expectations, compare consultation quality, and navigate access, communication, and follow-up experiences, so you can strengthen acquisition, refine service positioning, improve retention, and optimise channel strategy across telemedicine offerings.
CONTEXT & RELEVANCE
Why run this survey now
Most telemedicine users don't lose confidence purely on clinical outcomes. They disengage due to delayed connections, unclear clinician communication, privacy concerns, weak follow-up, and prescription friction, none of which fully show up in ratings or complaint logs.
If you are...
- Digital health leadership teams
- Patient experience managers
- Clinical operations heads
- Product and platform owners
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete telemedicine journey from discovery to continued care.
Discovery & Choice
- Platform awareness sources
- Provider selection criteria
Booking & Payment
- Appointment scheduling ease
- Fee transparency expectations
Access & Connectivity
- Login and joining experience
- Audio and video stability
Clinical Interaction
- Clinician listening quality
- Diagnosis explanation clarity
Trust & Privacy
- Clinical confidence signals
- Personal data assurance
Prescription & Follow-up
- Digital prescription usability
- Post-consultation support
Value & Pricing
- Consultation value perception
- Price sensitivity boundaries
Loyalty & Advocacy
- Repeat consultation intent
- Recommendation and switching triggers
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Telemedicine Consultation Satisfaction Survey, we recommend a digital-first mixed approach with flexible data-collection modes to balance reach, depth, and verification across patient segments, consultation types, and access conditions.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the digital healthcare space.
Digital Pharmacy Selection Drivers Across Urban India
OBJECTIVE
WHAT WE DID
DELIVERED
Digital Pharmacy Selection Drivers Across Urban India
Remote Patient Monitoring Package Design in India
Digital Pharmacy Selection Drivers Across Urban India
OBJECTIVE
A pan-India healthcare platform needed to understand how chronic medicine buyers , urgent purchasers , and caregivers selected between online pharmacies, local chemists, and hospital dispensaries across convenience, trust, pricing, and fulfilment expectations.
WHAT WE DID
We surveyed 1,200 recent medicine purchasers across metros and tier-two cities, capturing channel preference , delivery urgency , discount responsiveness, prescription-upload friction, substitution acceptance, and switching behaviour across competing purchase occasions.
DELIVERED
The engagement produced a channel preference map , purchase occasion segments , price sensitivity bands, trust-driver rankings, fulfilment friction priorities, and message territories tailored to chronic, urgent, and caregiver-led medicine purchasing journeys.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between first-time users, repeat patients and chronic care patients?
How will you measure telemedicine provider preference beyond simple ratings?
Will the survey map the full telemedicine consultation journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our patient retention strategy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.