Two-Wheeler EV Charging Experience Survey
Understand how electric scooter and motorcycle riders evaluate charging access, compare public and home options, and navigate reliability, cost, and safety trade-offs, so you can sharpen acquisition, pricing, retention, positioning, and channel strategy.
CONTEXT & RELEVANCE
Why run this survey now
Most charging networks don't lose two-wheeler EV riders purely on price. They lose riders due to unreliable uptime, unclear availability, slow sessions, payment friction, and unsafe locations, none of which fully show up in app ratings or service logs.
If you are...
- Charging network leadership
- Two-wheeler OEM strategy teams
- Mobility product managers
- Energy partnership leaders
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete two-wheeler EV charging journey from planning to repeat usage.
Charging Context
- Daily distance and routines
- Parking and power access
Discovery & Planning
- Station search and discovery
- Route planning confidence
Access & Availability
- Location convenience and coverage
- Queue and uptime visibility
Session Reliability
- Connection and start success
- Speed and completion consistency
Payment & Pricing
- Tariff clarity and fairness
- Payment choice and success
Safety & Comfort
- Site security and lighting
- Waiting comfort and amenities
Support & Recovery
- Issue resolution and escalation
- Refund and compensation handling
Loyalty & Advocacy
- Repeat usage and switching
- Recommendation and subscription intent
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Two-Wheeler EV Charging Experience Survey, we recommend a mixed-method, online-first approach with flexible data-collection modes to balance reach, depth, and verification across private, public, and workplace charging contexts.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the electric two-wheeler mobility space.
Electric Scooter Purchase Channel Preference Mapping (Urban India)
OBJECTIVE
WHAT WE DID
DELIVERED
Electric Scooter Purchase Channel Preference Mapping (Urban India)
Battery Subscription Proposition Segmentation for Delivery Riders (India)
Electric Scooter Purchase Channel Preference Mapping (Urban India)
OBJECTIVE
A pan-India mobility brand needed to understand how first-time EV buyers , petrol scooter switchers , and young commuters compared dealerships, brand websites, marketplaces, and referrals when shortlisting electric scooters across major urban markets.
WHAT WE DID
We ran a structured survey across six cities, balancing recent buyers and active considerers, and captured channel discovery , trust signals , test-ride influence, financing expectations, dealer responsiveness, content usefulness, and final shortlist movement.
DELIVERED
The engagement produced a channel preference map , conversion friction list , buyer segment framework , and message territories showing which proof points, assistance cues, and retail touchpoints mattered across distinct electric scooter consideration paths.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between personal riders, delivery riders and battery-swap users?
How will you measure charging network preference beyond simple ratings?
Will the survey map the full charging journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our charging network acquisition and retention strategy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.