Vehicle Delivery Satisfaction Survey
Understand how vehicle buyers evaluate promised timelines, navigate dealer communication, and assess condition at handover, so you can strengthen conversion, refine channel accountability, and improve retention through a more reliable delivery experience.
CONTEXT & RELEVANCE
Why run this survey now
Most vehicle buyers don't lose confidence purely on delivery delays. They disengage due to unclear updates, shifting commitments, handover defects, paperwork gaps, and staff inconsistency, none of which fully show up in dispatch dashboards or dealer CSAT.
If you are...
- Automaker CX leaders
- Dealer network heads
- Logistics operations managers
- Retail sales directors
RESEARCH THEMES
What This Survey Investigates
Eight interconnected research themes that map the complete vehicle delivery journey from scheduling to post-handover advocacy.
Scheduling & Promises
- Initial date certainty
- Promise change frequency
Dealer Communication
- Update clarity and frequency
- Contact channel preference
Status Visibility
- Tracking access and accuracy
- Milestone transparency gaps
Handover Readiness
- Appointment and wait management
- Vehicle preparation standards
Vehicle Condition
- Exterior and interior quality
- Accessory installation accuracy
Documentation & Payment
- Paperwork completion accuracy
- Charge and fee clarity
Staff & Ceremony
- Product explanation quality
- Personalisation and family involvement
Recovery & Advocacy
- Issue resolution effectiveness
- Recommendation and loyalty intent
SAMPLING STRATEGY
Tell us about your ideal sample
Help us understand your target respondent profile. Select what applies, we'll design the optimal sample plan based on your inputs.
METHODOLOGY
Survey approach
For Vehicle Delivery Satisfaction Survey, we recommend a quant-led journey diagnostic with flexible data-collection modes to balance reach, depth, and verification across buyer cohorts, dealer formats, and delivery outcomes.
EXECUTION PROCESS
How we execute
A proven 9-step process from scoping to delivery, designed to ensure quality, speed, and actionable insights.
Define the decision frame
Confirm objectives, target cohorts, geographies, and reporting cuts
Define the decision frame
Design the instrument
Build workstream modules mapped to outputs (drivers, friction, pricing, retention, trust)
Design the instrument
Lock the questionnaire
Review wording, sequencing, LOI, and competitive context; approve final version
Lock the questionnaire
Pilot and calibrate
Test comprehension and ease quality; refine quotas and remove friction where needed
Pilot and calibrate
Run fieldwork
Execute collection with active quota management and feasibility controls
Run fieldwork
Assure quality
Dedupe, attention checks, speed/consistency rules, removals with audit trail
Assure quality
Prepare the dataset
Clean data and deliver codebook/variable definitions
Prepare the dataset
Analyse and synthesise
Driver ranking, leakage diagnostics, pricing bands, segment insights
Analyse and synthesise
Deliver and align
Executive deck (optional dashboard) and leadership readout with recommendations
Deliver and align
COMMERCIAL TERMS
Request a Commercial Proposal
Pricing depends on cohort, geography, sample size, approach, LOI, and deliverables. Configure below for an indicative estimate.
Select Sample Size
Geography
Select Mode of Survey
Length of the Interview
$0.00
+ applicable taxes
Cost Breakdown
Note: Estimate is indicative only. Final pricing is subject to scope finalization after discovery call.
REFERENCE CASELETS
Reference
Real-world examples of survey work in the automotive retail and ownership space.
Dealer Communication Preference Study Across New Car Buyers (India)
OBJECTIVE
WHAT WE DID
DELIVERED
Dealer Communication Preference Study Across New Car Buyers (India)
Home Delivery Service Concept Testing Among Urban Owners (India)
Dealer Communication Preference Study Across New Car Buyers (India)
OBJECTIVE
A pan-India automotive brand needed to understand how first-time buyers , replacement buyers , and premium upgraders evaluated dealer communication channels, message timing, and ownership education before registration, without directly assessing delivery satisfaction.
WHAT WE DID
We ran a structured online survey with 820 recent buyers, stratified by vehicle category, city tier, and purchase channel, capturing channel preference , message credibility , response expectations, and dealer contact frequency across the pre-registration period.
DELIVERED
The study produced a communication preference map , message territory framework , contact-frequency benchmarks, and channel levers by buyer segment, giving commercial teams a clear evidence base for dealer scripts, CRM sequencing, and ownership onboarding content.
FREQUENTLY ASKED QUESTIONS
Common Questions
Answers to frequently asked questions about this survey mandate.
What decisions will this survey enable?
Who is the buyer vs who are the respondents?
Can we see differences between first-time buyers, replacement buyers and premium buyers?
How will you measure delivery provider and handover format preferences beyond simple ratings?
Will the survey map the full vehicle delivery journey and drop-offs?
Can this survey inform product and pricing strategy?
How will findings improve our dealer consistency and owner advocacy?
Still have questions?
Schedule a discovery call to discuss your specific needs and get a custom quote.