Global Workforce Management Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024
March 2019
120
About the Report
About the Report
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Scope of the Report:
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it's important to put an eye to economic indexes and leaders' prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
The global Workforce Management Software market is valued at 2080 million USD in 2018 and is expected to reach 3310 million USD by the end of 2024, growing at a CAGR of 8.1% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Workforce Management Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Management Software market by product type and applications/end industries.
Market Segment by Companies, this report covers
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
On-premises
Saas Cloud-Based
Market Segment by Applications, can be divided into
<100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
>5000 Employees
Products
Companies
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Table of Contents
Table of Contents
Table of Contents
1 Workforce Management Software Market Overview
1.1 Product Overview and Scope of Workforce Management Software
1.2 Classification of Workforce Management Software by Types
1.2.1 Global Workforce Management Software Revenue Comparison by Types (2019-2024)
1.2.2 Global Workforce Management Software Revenue Market Share by Types in 2018
1.2.3 On-premises
1.2.4 Saas Cloud-Based
1.3 Global Workforce Management Software Market by Application
1.3.1 Global Workforce Management Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 <100 Employees
1.3.3 100-499 Employees
1.3.4 500-999 Employees
1.3.5 1,000-4,999 Employees
1.3.6 >5000 Employees
1.4 Global Workforce Management Software Market by Regions
1.4.1 Global Workforce Management Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Workforce Management Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Workforce Management Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Workforce Management Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Workforce Management Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Workforce Management Software Status and Prospect (2014-2024)
1.5 Global Market Size of Workforce Management Software (2014-2024)
2 Manufacturers Profiles
2.1 Kronos
2.1.1 Business Overview
2.1.2 Workforce Management Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Infor
2.2.1 Business Overview
2.2.2 Workforce Management Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Infor Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Verint
2.3.1 Business Overview
2.3.2 Workforce Management Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Verint Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 NICE Systems
2.4.1 Business Overview
2.4.2 Workforce Management Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 Aspect
2.5.1 Business Overview
2.5.2 Workforce Management Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 Workforce Software
2.6.1 Business Overview
2.6.2 Workforce Management Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 Clicksoftware
2.7.1 Business Overview
2.7.2 Workforce Management Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.8 Calabrio
2.8.1 Business Overview
2.8.2 Workforce Management Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.9 ATOSS
2.9.1 Business Overview
2.9.2 Workforce Management Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 ATOSS Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.10 Genesys
2.10.1 Business Overview
2.10.2 Workforce Management Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Genesys Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.11 Monet Software
2.11.1 Business Overview
2.11.2 Workforce Management Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Monet Software Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.12 InVision AG
2.12.1 Business Overview
2.12.2 Workforce Management Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 InVision AG Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
2.13 Teleopti
2.13.1 Business Overview
2.13.2 Workforce Management Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Teleopti Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
3 Global Workforce Management Software Market Competition, by Players
3.1 Global Workforce Management Software Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Workforce Management Software Players Market Share
3.2.2 Top 10 Workforce Management Software Players Market Share
3.3 Market Competition Trend
4 Global Workforce Management Software Market Size by Regions
4.1 Global Workforce Management Software Revenue and Market Share by Regions
4.2 North America Workforce Management Software Revenue and Growth Rate (2014-2019)
4.3 Europe Workforce Management Software Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Workforce Management Software Revenue and Growth Rate (2014-2019)
4.5 South America Workforce Management Software Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Workforce Management Software Revenue and Growth Rate (2014-2019)
5 North America Workforce Management Software Revenue by Countries
5.1 North America Workforce Management Software Revenue by Countries (2014-2019)
5.2 USA Workforce Management Software Revenue and Growth Rate (2014-2019)
5.3 Canada Workforce Management Software Revenue and Growth Rate (2014-2019)
5.4 Mexico Workforce Management Software Revenue and Growth Rate (2014-2019)
6 Europe Workforce Management Software Revenue by Countries
6.1 Europe Workforce Management Software Revenue by Countries (2014-2019)
6.2 Germany Workforce Management Software Revenue and Growth Rate (2014-2019)
6.3 UK Workforce Management Software Revenue and Growth Rate (2014-2019)
6.4 France Workforce Management Software Revenue and Growth Rate (2014-2019)
6.5 Russia Workforce Management Software Revenue and Growth Rate (2014-2019)
6.6 Italy Workforce Management Software Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Workforce Management Software Revenue by Countries
7.1 Asia-Pacific Workforce Management Software Revenue by Countries (2014-2019)
7.2 China Workforce Management Software Revenue and Growth Rate (2014-2019)
7.3 Japan Workforce Management Software Revenue and Growth Rate (2014-2019)
7.4 Korea Workforce Management Software Revenue and Growth Rate (2014-2019)
7.5 India Workforce Management Software Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Workforce Management Software Revenue and Growth Rate (2014-2019)
8 South America Workforce Management Software Revenue by Countries
8.1 South America Workforce Management Software Revenue by Countries (2014-2019)
8.2 Brazil Workforce Management Software Revenue and Growth Rate (2014-2019)
8.3 Argentina Workforce Management Software Revenue and Growth Rate (2014-2019)
8.4 Colombia Workforce Management Software Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Workforce Management Software by Countries
9.1 Middle East and Africa Workforce Management Software Revenue by Countries (2014-2019)
9.2 Saudi Arabia Workforce Management Software Revenue and Growth Rate (2014-2019)
9.3 UAE Workforce Management Software Revenue and Growth Rate (2014-2019)
9.4 Egypt Workforce Management Software Revenue and Growth Rate (2014-2019)
9.5 Nigeria Workforce Management Software Revenue and Growth Rate (2014-2019)
9.6 South Africa Workforce Management Software Revenue and Growth Rate (2014-2019)
10 Global Workforce Management Software Market Segment by Type
10.1 Global Workforce Management Software Revenue and Market Share by Type (2014-2019)
10.2 Global Workforce Management Software Market Forecast by Type (2019-2024)
10.3 On-premises Revenue Growth Rate (2014-2024)
10.4 Saas Cloud-Based Revenue Growth Rate (2014-2024)
11 Global Workforce Management Software Market Segment by Application
11.1 Global Workforce Management Software Revenue Market Share by Application (2014-2019)
11.2 Workforce Management Software Market Forecast by Application (2019-2024)
11.3 <100 Employees Revenue Growth (2014-2019)
11.4 100-499 Employees Revenue Growth (2014-2019)
11.5 500-999 Employees Revenue Growth (2014-2019)
11.6 1,000-4,999 Employees Revenue Growth (2014-2019)
11.7 >5000 Employees Revenue Growth (2014-2019)
12 Global Workforce Management Software Market Size Forecast (2019-2024)
12.1 Global Workforce Management Software Market Size Forecast (2019-2024)
12.2 Global Workforce Management Software Market Forecast by Regions (2019-2024)
12.3 North America Workforce Management Software Revenue Market Forecast (2019-2024)
12.4 Europe Workforce Management Software Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Workforce Management Software Revenue Market Forecast (2019-2024)
12.6 South America Workforce Management Software Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Workforce Management Software Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Table
List of Tables and Figures
Figure Workforce Management Software Picture
Table Product Specifications of Workforce Management Software
Table Global Workforce Management Software and Revenue (Million USD) Market Split by Product Type
Figure Global Workforce Management Software Revenue Market Share by Types in 2018
Figure On-premises Picture
Figure Saas Cloud-Based Picture
Table Global Workforce Management Software Revenue (Million USD) by Application (2014-2024)
Figure Workforce Management Software Revenue Market Share by Applications in 2018
Figure <100 Employees Picture
Figure 100-499 Employees Picture
Figure 500-999 Employees Picture
Figure 1,000-4,999 Employees Picture
Figure >5000 Employees Picture
Table Global Market Workforce Management Software Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Workforce Management Software Revenue (Million USD) and Growth Rate (2014-2024)
Table Kronos Basic Information, Manufacturing Base and Competitors
Table Kronos Workforce Management Software Type and Applications
Table Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Infor Basic Information, Manufacturing Base and Competitors
Table Infor Workforce Management Software Type and Applications
Table Infor Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Verint Basic Information, Manufacturing Base and Competitors
Table Verint Workforce Management Software Type and Applications
Table Verint Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table NICE Systems Basic Information, Manufacturing Base and Competitors
Table NICE Systems Workforce Management Software Type and Applications
Table NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Aspect Basic Information, Manufacturing Base and Competitors
Table Aspect Workforce Management Software Type and Applications
Table Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Workforce Software Basic Information, Manufacturing Base and Competitors
Table Workforce Software Workforce Management Software Type and Applications
Table Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Clicksoftware Basic Information, Manufacturing Base and Competitors
Table Clicksoftware Workforce Management Software Type and Applications
Table Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Calabrio Basic Information, Manufacturing Base and Competitors
Table Calabrio Workforce Management Software Type and Applications
Table Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table ATOSS Basic Information, Manufacturing Base and Competitors
Table ATOSS Workforce Management Software Type and Applications
Table ATOSS Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Workforce Management Software Type and Applications
Table Genesys Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Monet Software Basic Information, Manufacturing Base and Competitors
Table Monet Software Workforce Management Software Type and Applications
Table Monet Software Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table InVision AG Basic Information, Manufacturing Base and Competitors
Table InVision AG Workforce Management Software Type and Applications
Table InVision AG Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Teleopti Basic Information, Manufacturing Base and Competitors
Table Teleopti Workforce Management Software Type and Applications
Table Teleopti Workforce Management Software Revenue, Gross Margin and Market Share (2017-2018)
Table Global Workforce Management Software Revenue (Million USD) by Players (2014-2019)
Table Global Workforce Management Software Revenue Share by Players (2014-2019)
Figure Global Workforce Management Software Revenue Share by Players in 2017
Figure Global Workforce Management Software Revenue Share by Players in 2018
Figure Global Top 5 Players Workforce Management Software Revenue Market Share in 2018
Figure Global Top 10 Players Workforce Management Software Revenue Market Share in 2018
Figure Global Workforce Management Software Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Workforce Management Software Revenue (Million USD) by Regions (2014-2019)
Table Global Workforce Management Software Revenue Market Share by Regions (2014-2019)
Figure Global Workforce Management Software Revenue Market Share by Regions (2014-2019)
Figure Global Workforce Management Software Revenue Market Share by Regions in 2018
Figure North America Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Europe Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure South America Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Workforce Management Software Revenue and Growth Rate (2014-2019)
Table North America Workforce Management Software Revenue by Countries (2014-2019)
Table North America Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure North America Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure North America Workforce Management Software Revenue Market Share by Countries in 2018
Figure USA Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Canada Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Mexico Workforce Management Software Revenue and Growth Rate (2014-2019)
Table Europe Workforce Management Software Revenue (Million USD) by Countries (2014-2019)
Figure Europe Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure Europe Workforce Management Software Revenue Market Share by Countries in 2018
Figure Germany Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure UK Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure France Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Russia Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Italy Workforce Management Software Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Workforce Management Software Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Workforce Management Software Revenue Market Share by Countries in 2018
Figure China Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Japan Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Korea Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure India Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Workforce Management Software Revenue and Growth Rate (2014-2019)
Table South America Workforce Management Software Revenue by Countries (2014-2019)
Table South America Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure South America Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure South America Workforce Management Software Revenue Market Share by Countries in 2018
Figure Brazil Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Argentina Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Colombia Workforce Management Software Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Workforce Management Software Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Workforce Management Software Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Workforce Management Software Revenue Market Share by Countries in 2018
Figure Saudi Arabia Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure UAE Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Egypt Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure Nigeria Workforce Management Software Revenue and Growth Rate (2014-2019)
Figure South Africa Workforce Management Software Revenue and Growth Rate (2014-2019)
Table Global Workforce Management Software Revenue (Million USD) by Type (2014-2019)
Table Global Workforce Management Software Revenue Share by Type (2014-2019)
Figure Global Workforce Management Software Revenue Share by Type (2014-2019)
Figure Global Workforce Management Software Revenue Share by Type in 2019
Table Global Workforce Management Software Revenue Forecast by Type (2019-2024)
Figure Global Workforce Management Software Market Share Forecast by Type (2019-2024)
Figure Global On-premises Revenue Growth Rate (2014-2019)
Figure Global Saas Cloud-Based Revenue Growth Rate (2014-2019)
Table Global Workforce Management Software Revenue by Application (2014-2019)
Table Global Workforce Management Software Revenue Share by Application (2014-2019)
Figure Global Workforce Management Software Revenue Share by Application (2014-2019)
Figure Global Workforce Management Software Revenue Share by Application in 2019
Table Global Workforce Management Software Revenue Forecast by Application (2019-2024)
Figure Global Workforce Management Software Market Share Forecast by Application (2019-2024)
Figure Global <100 Employees Revenue Growth Rate (2014-2019)
Figure Global 100-499 Employees Revenue Growth Rate (2014-2019)
Figure Global 500-999 Employees Revenue Growth Rate (2014-2019)
Figure Global 1,000-4,999 Employees Revenue Growth Rate (2014-2019)
Figure Global >5000 Employees Revenue Growth Rate (2014-2019)
Figure Global Workforce Management Software Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Workforce Management Software Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Workforce Management Software Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Workforce Management Software Revenue Market Forecast (2019-2024)
Figure Europe Workforce Management Software Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Workforce Management Software Revenue Market Forecast (2019-2024)
Figure South America Workforce Management Software Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Workforce Management Software Revenue Market Forecast (2019-2024)
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