CHAPTER 1 - MARKET SUMMARY
Market Overview
The Vietnam Express and E-Commerce Logistics Market connects online marketplaces, direct-to-consumer brands, social sellers and enterprise shippers with national parcel, fulfillment and returns networks. Vietnam's e-commerce economy reached approximately USD 31 billion in 2025, equivalent to about 10% of retail and consumer-service turnover. This transaction base creates recurring demand for pickup, sorting, middle-mile transfer, last-mile delivery and cash-on-delivery reconciliation.
Market activity is concentrated around Ho Chi Minh City, Hanoi and their surrounding industrial corridors because these locations combine dense consumer demand, marketplace warehouses, airports, ports and high-capacity sorting infrastructure. Vietnam recorded 4.20 billion postal items in 2025, while major operators continued adding automated hubs capable of processing tens of thousands of parcels per hour. Density lowers cost per stop and strengthens next-day service economics.
Market Value
USD 3.18 billion
2025
Dominant Region
Ho Chi Minh City and Southeast Vietnam
2025
Dominant Segment
Parcel and Express Delivery
fastest growing at scale, 2025
Total Number of Players
760
Future Outlook
The Vietnam Express and E-Commerce Logistics Market is projected to expand from USD 3.18 billion in 2025 to USD 6.52 billion by 2031. The forecast represents a moderation from the 20.53% historical CAGR recorded during 2020-2025 to a more normalized 12.71% CAGR during 2026-2031. Growth will remain supported by higher online purchasing frequency, video-commerce adoption, marketplace fulfillment investment, cross-border trade and penetration beyond Hanoi and Ho Chi Minh City. Parcel volume is expected to increase from 4.20 billion items in 2025 to 8.58 billion items by 2031, while pricing remains competitive.
Profit-pool expansion is expected to exceed basic delivery growth as operators increase exposure to fulfillment, returns, customs processing, inventory management and merchant software. Domestic business-to-consumer shipments will remain the largest flow, while cross-border inbound and outbound services record faster percentage growth. Automated sorting, route optimization, digital addressing and integrated payment reconciliation should improve network utilization, although intense price competition and failed-delivery costs will constrain margins. The base forecast assumes no material regulatory disruption, continued double-digit e-commerce growth and gradual improvement in road, airport and border-gate infrastructure through 2031.
12.71%
Forecast CAGR
$6,520 Mn
2030 Projection
Base Year
2025
Historical Period
2020-2025
Forecast Period
2026-2031
Historical CAGR
20.53%
CHAPTER 2 - SCOPE OF REPORT
Scope of the Market
CHAPTER 3 - Key Stakeholders
Key Target Audience
Key stakeholders who can leverage from this market analysis for investment, strategy and operational planning.
Investors
CAGR, network density, capex intensity, margins, consolidation risk
Corporates
delivery costs, SLA performance, fulfillment capacity, returns efficiency
Government
postal coverage, customs compliance, digital infrastructure, logistics costs
Operators
parcel throughput, route density, automation, utilization, service mix
Financial institutions
cash conversion, asset finance, covenants, demand stability
CHAPTER 4 - Market Size & Growth
Market Size Triangulation
Margin of Error: Approximately plus or minus 7.5%. The largest sensitivity is the blended revenue per parcel and the treatment of fulfillment revenue embedded within marketplace and carrier accounts.
Historical & Projected Market Size ($ Million)
Year-over-Year Growth Rate (%)
Market Value vs Volume Growth (%)
CHAPTER 5 - Market Data
Market Breakdown
The market is moving from high-volume, low-ticket parcel delivery toward integrated e-commerce logistics. For CEOs and investors, the critical indicators are shipment density, e-commerce parcel concentration and revenue earned per processed item.
Year | Market Size (USD Mn) | YoY Growth (%) | Parcel Volume (Bn Items) | E-Commerce Parcel Share (%) | Average Revenue per Item (USD) | Period |
|---|---|---|---|---|---|---|
| 2020 | $1,250 Mn | +- | 1.05 | 68% | Forecast | |
| 2021 | $1,570 Mn | +25.6% | 1.38 | 70% | Forecast | |
| 2022 | $1,905 Mn | +21.3% | 1.85 | 72% | Forecast | |
| 2023 | $2,180 Mn | +14.4% | 2.50 | 75% | Forecast | |
| 2024 | $2,650 Mn | +21.6% | 3.25 | 77% | Forecast | |
| 2025 | $3,180 Mn | +20.0% | 4.20 | 79% | Forecast | |
| 2026 | $3,590 Mn | +12.9% | 4.76 | 80% | Forecast | |
| 2027 | $4,040 Mn | +12.5% | 5.37 | 81% | Forecast | |
| 2028 | $4,550 Mn | +12.6% | 6.04 | 82% | Forecast | |
| 2029 | $5,130 Mn | +12.7% | 6.80 | 83% | Forecast | |
| 2030 | $5,780 Mn | +12.7% | 7.65 | 84% | Forecast | |
| 2031 | $6,520 Mn | +12.8% | 8.58 | 85% | Forecast |
Parcel Volume
4.20 billion items, 2025, Vietnam. Higher parcel density improves sorting-center utilization and last-mile route economics. Official postal statistics recorded more than 4.1 billion items in 2025, compared with 2.5 billion in 2023.
E-Commerce Parcel Share
79%, 2025, Vietnam. E-commerce is the primary volume engine, increasing operator exposure to marketplace pricing and service-level requirements. Approximately 1.8 billion e-commerce parcels represented 75% of sector volume in 2023.
Average Revenue per Item
USD 0.76, 2025, Vietnam. Declining unit revenue rewards scale, automation and value-added services. Official postal revenue of VND 87 trillion divided by 4.20 billion items implies a broader sector average near USD 0.82 per item.
CHAPTER 6 - Segmentation
Market Segmentation Framework
Comprehensive analysis across key dimensions providing insights into market structure, customer requirements, shipment economics and distribution patterns.
No of Segments
7
Dominant Segment
Service Type
Fastest Growing Segment
Shipment Flow
Service Type
Mode of Transport
Shipment Flow
Customer Type
End-Use Industry
Business Model
Geography
Key Segmentation Takeaways
Comprehensive analysis across all extracted segmentation dimensions providing insights into market structure, customer requirements and distribution patterns.
Service Type
Parcel and Express Delivery remains the dominant revenue dimension because every online order requires physical movement, sorting and final-mile execution. Domestic standard delivery generates the largest volume pool, while same-day and next-day services command higher revenue per shipment in dense cities. Fulfillment and returns services are increasing their contribution as merchants outsource inventory and customer-experience processes.
Shipment Flow
Cross-Border Inbound and Cross-Border Outbound are the fastest-expanding shipment flows as Vietnamese consumers access regional platforms and domestic sellers pursue international demand. The removal of low-value tax exemptions increases compliance complexity but also creates monetizable customs, documentation and duty-management services. Domestic B2C remains largest, while social-commerce and livestream transactions add high-frequency parcel demand.
CHAPTER 7 - Regional Analysis
Regional Analysis
Vietnam ranked third among selected Southeast Asian peer markets by 2025 express and e-commerce logistics revenue, behind Indonesia and Thailand. Its competitive position is supported by USD 31 billion in e-commerce activity, 4.20 billion postal items and one of the region's faster digital-commerce growth profiles.
Focus Country Ranking
3rd
Focus Country Market Size
USD 3.18 Bn (2025)
Vietnam CAGR (2026-2031)
12.71%
Focus Country Ranking
3rd
Focus Country Market Size
USD 3.18 Bn (2025)
Vietnam CAGR (2026-2031)
12.71%
Regional Analysis (Current Year)
Market Position
Vietnam's USD 3.18 billion market ranks third among the peer set, supported by 4.20 billion postal items and nationwide delivery competition across 760 licensed operators.
Growth Advantage
Vietnam's 12.71% forecast CAGR exceeds Thailand's 9.7% and Malaysia's 8.6%, positioning the country as a regional growth challenger alongside the Philippines.
Competitive Strengths
Vietnam combines USD 31 billion in e-commerce transactions, 91.2% population-level 5G coverage and 4.20 billion postal items, supporting dense digital ordering and technology-enabled delivery networks.
CHAPTER 8 - INDUSTRY ANALYSIS
Growth Drivers, Market Challenges, Market Opportunities, Growth Driver Framework, Value and Volume Projection & Scenario Projection
Comprehensive analysis of key factors shaping the Vietnam Express and E-Commerce Logistics Market, including growth catalysts, operational challenges and emerging opportunities across fulfillment, distribution and customer segments.
Growth Drivers
Expansion of E-Commerce Transaction Value
- E-commerce represented approximately 10% of retail and consumer-service turnover (2025, Vietnam), increasing the recurring shipment pool available to delivery operators and fulfillment providers.
- Transaction value increased by 25.5% (2025, Vietnam), allowing networks with scalable sorting and last-mile capacity to gain volume without equivalent customer-acquisition expenditure.
- More than 55% of the population shopped online (2025, Vietnam), broadening delivery demand beyond early adopters and supporting secondary-city route density.
Structural Growth in Parcel Volumes
- Sector revenue increased to VND 87 trillion (2025, Vietnam), demonstrating that volume growth continued to translate into a substantial logistics revenue pool despite pricing pressure.
- Parcel and package services generated approximately 90% of postal revenue (2024, Vietnam), shifting investment priorities from letters toward automated logistics infrastructure.
- E-commerce accounted for approximately 75% of postal items (2023, Vietnam), aligning operator growth directly with marketplace and social-commerce order frequency.
Digital and Physical Infrastructure Investment
- Fixed broadband speeds reached 271.95 Mbps (2025, Vietnam), supporting cloud-based warehouse systems, merchant integrations and high-volume tracking applications.
- Vietnam's broader logistics market exceeded USD 45 billion (2024, Vietnam), creating infrastructure and supplier ecosystems that specialized parcel operators can leverage.
- Viettel Post reported sorting capability of approximately 42,000 items per hour (2024, Vietnam), illustrating how automation can raise throughput without proportional labor expansion.
Market Challenges
Price Competition and Thin Profitability
- H1 postal revenue reached VND 38.3 trillion (2025, Vietnam), while profit remained below VND 1 trillion, limiting returns on fleet and hub investment.
- The market included approximately 760 operators (2025, Vietnam), increasing merchant bargaining power and intensifying competition for high-volume marketplace contracts.
- Average modeled revenue declined to USD 0.76 per item (2025, Vietnam), making route density, automation and failed-delivery reduction essential to defend contribution margins.
High National Logistics Costs
- Road transport remains dominant for parcels, exposing operators to urban congestion, fuel expenditure and fragmented interprovincial routing across a 1,600-kilometer coastline (Vietnam).
- Vietnam ranked 43rd in the Logistics Performance Index (2023, World Bank), indicating that infrastructure and service quality remain below leading regional benchmarks.
- The government's target to lift logistics-sector growth toward 20% annually (2024 policy, Vietnam) requires faster infrastructure delivery and interoperable data standards.
Regulatory and Cross-Border Compliance Complexity
- The former threshold covered shipments below approximately VND 1 million (2024 rule, Vietnam), so removal increased declaration and tax-processing requirements for high-volume imports.
- The E-Commerce Law received 444 of 446 approving votes (2025, Vietnam), signaling stronger platform, seller and foreign-provider accountability from July 2026.
- More than 6,000 e-commerce registration and notification files (2025, Vietnam) were processed, illustrating the administrative scale operators must integrate into merchant onboarding.
Market Opportunities
Integrated Fulfillment and Inventory Services
- Monetizable services include storage, pick-pack, inventory visibility and returns, raising revenue per order above the modeled USD 0.76 delivery average (2025, Vietnam).
- Digital-native brands and SMEs benefit from shared infrastructure, while logistics investors gain exposure to recurring warehouse and service-fee revenue linked to 25.5% e-commerce growth (2025, Vietnam).
- Opportunity realization requires interoperable order-management systems and warehouse automation capable of supporting the forecast 8.58 billion items by 2031 (Vietnam).
Cross-Border Logistics and Customs Enablement
- Customs brokerage, duty calculation and consolidated clearance create fee-based revenue beyond transport, particularly for the USD 31 billion e-commerce market (2025, Vietnam).
- Marketplaces, exporters and international carriers benefit from domestic partners with national pickup and clearance capabilities across more than 4.1 billion postal items (2025, Vietnam).
- Success requires integrated customs data, harmonized product classification and border-gate capacity as Vietnam's total exports reached approximately USD 475 billion (2025, Vietnam).
Automation, Data and Out-of-Home Delivery
- Automated sorting, route optimization and predictive staffing can raise throughput beyond current benchmarks of 42,000 items per hour (2024, major operator).
- Operators, property owners and retailers can monetize parcel lockers and collection points, reducing failed delivery across a network historically exceeding 21,600 service points (2022, Vietnam).
- Deployment requires open application interfaces, standardized digital addresses and customer adoption supported by 91.2% 5G population coverage (2025, Vietnam).
CHAPTER 9 - Competitive Landscape
Competitive Landscape Overview
The market is fragmented by operator count but concentrated in high-volume e-commerce accounts, where national coverage, delivery reliability, automated sorting, merchant integrations and pricing determine competitive position.
Market Share Distribution
Top 5 Players
Market Dynamics
8 new entrants in the past 5 years, indicating strong market attractiveness and growth potential.
Company Name | Market Share | Headquarters | Founding Year | Core Market Focus |
|---|---|---|---|---|
Viettel Post | - | Hanoi, Vietnam | 1997 | National parcel delivery, logistics centers, cross-border and fulfillment services |
Vietnam Post | - | Hanoi, Vietnam | 2007 | National postal network, EMS, e-commerce delivery and logistics services |
Giao Hang Tiet Kiem | - | Hanoi, Vietnam | 2013 | Domestic e-commerce delivery, cash-on-delivery and merchant logistics |
Giao Hang Nhanh | - | Ho Chi Minh City, Vietnam | 2012 | Express parcel delivery, fulfillment and online merchant services |
J&T Express | - | Jakarta, Indonesia | 2015 | Domestic and cross-border e-commerce parcel delivery |
SPX Express | - | Singapore | - | Marketplace-integrated parcel, sorting and last-mile services |
Ninja Van | - | Singapore | 2014 | Technology-enabled last-mile, regional parcels and merchant services |
BEST Express | - | Hangzhou, China | 2007 | Franchise-led express delivery, sorting and cross-border services |
DHL eCommerce | - | Bonn, Germany | 1969 | International e-commerce parcels, cross-border delivery and returns |
Lazada Logistics | - | Singapore | 2012 | Marketplace fulfillment, sorting, line-haul and last-mile delivery |
Cross Comparison Parameters
The report provides detailed cross-comparison of key players across 10 performance parameters to identify competitive strengths and weaknesses.
Analysis Covered
Market Share Analysis:
Compares shipment scale, network breadth, customer mix and revenue positioning.
Cross Comparison Matrix:
Benchmarks operational throughput, delivery quality, growth and profitability indicators.
SWOT Analysis:
Evaluates network strengths, operational weaknesses, opportunities and competitive threats.
Pricing Strategy Analysis:
Assesses tariff structures, merchant discounts, surcharges and service premiums.
Company Profiles:
Reviews ownership, capabilities, infrastructure, service scope and strategic direction.
CHAPTER 10 - REPORT TOC
Table of Contents
Phase 1Market Assessment Phase
11
Chapters
Supply-side and competitive intelligence covering market sizing, segmentation, competitive dynamics, regulatory landscape and future forecasts.
Phase 2Go-To-Market Strategy Phase
15
Chapters
Entry strategy evaluation, execution roadmap, partner recommendations and profitability outlook.
Complete Report Coverage
201+ detailed sections covering every aspect of the market
143
Assessment Sections
58
Strategy Sections
CHAPTER 11 - Our Approach
Research Methodology
Desk Research
- Review national postal revenue statistics
- Map e-commerce transaction value trends
- Analyze operator filings and networks
- Assess customs and platform regulations
Primary Research
- Interview parcel network operations directors
- Consult e-commerce fulfillment center managers
- Engage marketplace logistics category heads
- Survey cross-border customs compliance managers
Validation and Triangulation
- Validate findings through 344 respondents
- Reconcile volume with operator revenue
- Cross-check marketplace logistics intensity assumptions
- Test base, constrained and upside cases
CHAPTER 12 - FAQ
FAQs
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CHAPTER 13 - Related Research
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Countries Covered
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