UAE ATM Managed Services Market Outlook to 2024

By Off-Site and On-Site ATMs and By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply)

Region:Middle East

Author(s):Veturi Sundara Karthik

Product Code:KR896

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Published on

October 2019

Total pages

91

Table of Content

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About the Report

About the Report

The report titled "UAE ATM Managed Services Market Outlook to 2024 - By Off-Site and On-Site ATMs and By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply)" provides a comprehensive analysis on the ATM managed services industry of UAE. The report covers various aspects including market overview, value chain and ecosystem analysis, market evolution, market segmentation by location of ATM i.e. off-site and on-site ATMs and by the type of service i.e. cash management services, ATM maintenance services and ATM supply services. The report also includes trends and developments, challenges, major cost components and profitability analysis of ATMs in UAE, Regulatory framework and Snapshot on UAE ATM supply market. Competition landscape includes market share on major ATM suppliers on the basis of revenue and their company profiles. The report concludes with future projections in the UAE ATM Managed services space and analysts recommendations for the same.



UAE ATM Managed Services Market Overview and Size
The UAE ATM managed services market was observed to be operating at its growth stage, approaching maturity as banks and ATM managed services companies begin investing in innovative technology to automate their services. The market is expected to increase in size due to increase in cash management services market. Banks in UAE have taken various steps in order to reduce overall costs of operations. Apart from outsourcing management of the ATMs, banks have begun reducing their commercial footprint by closing down branches, merging with other banks and investment in technology based services to reduce reliance on ATMs for customer services.

UAE ATM Managed Services Market Segmentation

By Location of ATM (Off-Site and On-Site)
Off-Site ATMs are installed in location where there are no branches such as hospitals, malls and airports among others. The segment dominated in the UAE during 2018. Additionally, the management of off-site ATMs is completely outsourced to the cash management companies. On-site ATMs on the other hand, are located near bank branches, electronic service units and representative offices. For these ATMs, cash management services and ATM maintenance services are outsourced while security and surveillance services are managed by the banks themselves.

By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply)
The market was dominated by cash management services for the period 2013-2018. Banks outsource cash management services to Transguard or manage it themselves for on-site ATMs. Cash management services include cash in transit and other cash services.
Cash in Transit market includes cash replenishment and transportation of cash between bank branches, central bank and between corporate or retail outlets with cash handling centers. Cash in Transit services were seen to dominate the ATM services market as these services require fleet of armored vehicles and vans and require experienced manpower.

ATM maintenance services included hardware, software and currency template management of three types of ATM machines namely cash dispensers, cash recyclers and cash in cash out machines. The market for ATM maintenance was observed to decline in the period 2013-2018 due to improvement in technology and competition between banks to provide low cost services.
Hardware maintenance includes First, Second Line Maintenance and Breakdown Maintenance and software maintenance includes monthly or quarterly check up of ATM operating software.

Comparative Landscape in UAE ATM Managed Services Market
Competition stage within UAE ATM managed services market was observed to be highly concentrated between three major companies. For cash management services, Transguard has a monopoly while Brink’s has just started to enter the market with a small market share. Transguard acquired its competitor G4S in 2018 to become the market leader in cash management and security services. Also, Transguard handles a massive proportion of cash in circulation in the UAE while the remaining is handled by banks. Lastly, competition with ATM supply market of the UAE was also seen to be highly concentrated between 2 companies namely NCR Corporation and Diebold Nixdorf.

UAE ATM Managed Services Market Future Outlook and Projections
UAE ATM managed services market is further expected to rise in the forecast period 2018-2024, driven by rise in total ATM transactions, increased card usage and entry of several players in the cash management services segment. The ATM maintenance market of UAE is expected to decline as newer advanced technology in ATMs will be introduced over long term. The total number of ATMs is also expected to decline as consolidation in the banking industry is underway and as banks look to reduce costs, branches and ATMs are expected be closed down.

Key Segments Covered
  • By Location of ATMs
    • On-Site
    • Off-Site
  • By Type of Services
    • Cash Management Services
    • ATM Maintenance Services
    • ATM Supply
Key Target Audience
  • Banking and Financial Services Companies
  • Investors and Venture Capital Firms
  • Technology Service Providers
  • Government Entities
  • Cash Management Companies
  • ATM Machine Manufacturers
Time Period Captured in the Report:
  • Historical Period: 2013 -2018
  • Forecast Period: 2018-2024
Companies Covered:
  • Transguard
  • NCR Corporation
  • Diebold Nixdorf
Key Topics Covered in the Report
  • UAE ATM Managed Services Market Introduction
  • Market Ecosystem of UAE ATM Managed Services Industry, 2018
  • Value Chain Analysis of UAE ATM Managed Services Industry
  • UAE ATM Managed Services Market by Revenues, 2013-2018
  • UAE ATM Managed Services Market Segmentation, 2018
  • Major Cost Components and Profitability Analysis of ATMs in UAE, 2018
  • Issues and Challenges in UAE ATM Managed Services Industry
  • Trends and Development in UAE ATM Managed Services Industry
  • Regulations in the UAE ATM Managed Services Industry
  • Snapshot of UAE ATM Supply Market, 2018
  • Company Profiles of Major Players in UAE ATM Managed Services Market
  • UAE ATM Managed Services Future Market Outlook and Projections, 2018-2024
  • Analyst Recommendations

Products

Products

  • By Location of ATMs
    • On-Site
    • Off-Site
  • By Type of Services
    • Cash Management Services
    • ATM Maintenance Services
    • ATM Supply


Companies

Companies Covered:
  • Transguard
  • NCR Corporation
  • Diebold Nixdorf

Table of Contents

Table of Contents

1. Executive Summary
1.1 Market Size and Overview
Market Segmentation
Competitive Analysis
Future Projections

2. Research Methodology
2.1. Market Definitions
2.2. Abbreviations
2.3. Market Sizing and Modeling
2.4Research Methodology
2.5Market Sizing Approach
2.6Limitations
2.7Macro-Economic Variables (Dependent and Independent)
2.8Multi Factor Based Sensitivity Model
2.9Regression Matrix
2.10Final Conclusion

3. Market Introduction
3.1. Market Overview and Genesis, 1970-2018 (Evolution, Current Market Stage, Recent Trends and Developments and Issues and Challenges)
3.2. Advent and Reasons for Outsourcing ATM Services Including Advantages for Banks to Outsource ATM Management
3.3. Cross Comparison of Global ATM Industry with ATM Industry in the UAE (Growth Comparison, Region wise Number of ATMs and Major Usage of ATMs)
3.4. Banking Industry in UAE (Authority in Charge, Recent Developments, Local and Foreign Bank Branches and Cards in Circulation by Type [Prepaid Cards, Debit Cards, Credit Cards and Charge Cards] and ATM Switch Statistics)
3.5. Innovation and Developments (Global Technology Trends in ATM Industry)

4. Market Ecosystem (Entities and Flow of Services; Transaction Fee Structure for Entities Involved and Challenges Faced by Entities)

5. Value Chain Analysis

5.1. Current ATM Management Models in UAE
5.2On-Site ATM Management
5.3Off-Site ATM Management Model

6. UAE ATM Managed Services Market by Revenues, 2013-2018

7. UAE ATM Managed Services Market Segmentation, 2018

7.1. Location / Type of ATMs (On-Site ATMs and Off-Site ATMs), 2018
7.2. Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply), 2018
7.3 Cash Management Services (Cash-in-Transit and Other Cash Services), 2018
7.4Cash-in-Transit Services (ATM Cash-in-Transit and Non-ATM Cash-in-Transit), 2018
7.5 ATM Maintenance Services (Introduction, Type of Maintenance – Hardware and Software, Type of Machine – Cash Dispenser, Cash Recycler and 7.6Cash in Cash Out Machine), 2014-2018

8. Major Cost Components and Profitability Analysis of ATMs in UAE, 2018
8.1Cost Analysis of a Cash Dispensing Machine
8.2Revenue Model for a Cash Dispensing machine Management
8.3Profitability Analysis for Operating a Cash Dispensing Machine by Banks
8.4Profitability Analysis of ATM Managed Services Company

9. Issues and Challenges
9.1ATM Machines as Cost Centers
9.2Liquidity Crunch in the Overall Economy
9.3Payment Delays for Transguard
9.4Dominance of Transguard creating Entry Barriers

10. Trends and Developments
10.1Mergers and Acquisition
10.2Increase in ATM Withdrawals
10.3Rise of Branchless Banking
10.4Improvement in Cash Circulation in the Economy

11. Regulatory Framework (Payments and Settlement Systems of the UAE Central Bank)

12. Snapshot of UAE ATM Supply Market, 2018

12.1. Market Size on the Basis of Revenue/ATM Supply, 2018 (Market Sizing, Major Players, Type of ATM Machines Sold, Number of Machines Sold 2013-2018, Price, Key Parameters [Warranty, Time Taken & Cost of Machine], ATM [Cash Dispensing Machines], Cash Recycling Machines and Distribution Channel)
12.2. Competition Scenario (Competition Stage, Major Players, Competing Factors and Time Taken to fulfill the Order)
12.3Strengths and Weaknesses of ATM Supply Companies (NCR and Diebold Nixdorf)

13. Company Profiles of Major ATM Supply Companies (Company Overview, Services Provided, USP, Business Strategies, Recent Developments, Total Number of Employees, Strengths and Financial Performance from Cash Management Services and Product Portfolio)
13.1. Transguard Group
13.2. NCR Corporation
13.3. Diebold Nixdorf

14. Future Outlook and Projections by Revenue, 2019-2024
14.1. Cash Management Services Future Projects by Revenue, 2019-2024
14.2. ATM Maintenance Services Future Projects by Revenue, 2019-2024

15. Analyst Recommendations
15.1Technological Innovation in Demand Forecasting in ATMs
15.2Strategic Partnership with Local Players
15.3Different revenue Models
15.4Different ATM Models
15.5Location Play

Disclaimer

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List of Figure

Figure 1-1: UAE ATM Managed Services Market Flow Chart Including Major Market Segments, 2018
Figure 3-1: Business Cycle Analysis of UAE ATM Managed Services Market
Figure 3-2: UAE Banking Industry Local and Foreign Bank Branches and Growth Rate in Percentage (%), 31st December 2013- 31st December 2018
Figure 3-3: Cards in Circulation in UAE by Type (Credit, Debit, Charge and Prepaid Cards) in Percentage (%), 31st December 2013 – 31st December 2018
Figure 3-4: UAE ATM Switch Statistics including Transaction Volume in Millions and Growth Rate in Percentage(%), 31st December 2013- 31st December 2018
Figure 3-5: UAE ATM Switch Statistics including Transaction Value in AED Billion and Growth Rate in Percentage (%), 31st December 2013- 31st December 2018
Figure 3-6: UAE ATM Switch Statistics including Average Value Per Transaction in AED and Growth Rate in Percentage (%), 31st December 2013- 31st December 2018
Figure 4-1: UAE ATM Managed Services Industry Ecosystem Including Entities & Flow of Services, 2018
Figure 5-1: Value Chain Analysis of UAE ATM Managed Services Market, 2018
Figure 5-2: UAE ATM Managed Service Model for On-Site ATMs
Figure 5-3: UAE ATM Managed Service Model for Off-Site ATMs
Figure 6-1:UAE ATM Managed Services Market Size on the Basis of Revenue in AED Million and Growth Rate in Percentage (%), 2013-2018
Figure 7-1: UAE ATM Managed Service Market Segmentation by Type of ATMs (On-site ATMs, Off-site ATMs & Mobile ATMs) on the basis of Number of ATMs, 2018
Figure 7-2: UAE ATM Managed Services Market Segmentation by Service Offerings (Cash Management Service, ATM Machine and Site Maintenance, ATM Supply) on the Basis on Revenue in Percentage (%), 2018
Figure 7-3: UAE ATM Cash Management Services Market Segmentation by Type of Service (Cash-in-Transit and Other Services), 2018
Figure 7-4: Chart for Cash-in-Transit Market Segmentation Based on Type of End-User (ATM and Non-ATM) in % Share, 2018
Figure 7-5: UAE ATM Maintenance Services Market Size in AED Million and Growth Rate in Percentage (%), 2014-2018
Figure 7-6: UAE ATM Maintenance Services Market Flowchart including Market Size in AED Million, 2018
Figure 10-1: ATM Transaction Value Statistics in UAE in AED Billion for the period 2014-2018
Figure 10-2: ATM Transaction Value/Withdrawal in UAE in AED/Withdrawal for the period 2014-2018
Figure 10-3: ATM Transaction Volume Statistics in UAE in Million for the period 2014-2018
Figure 12-1: Market Share of Major Players (NCR and Diebold) on the Basis of ATM Installed Base in UAE in (%), 2013-2018
Figure 13-1: Financial Performance of Transguard Group including Revenue from Cash Management Services in AED Million and Growth Rate in Percentage (%), 31st December 2014 – 31st December 2018
Figure 13-2: Financial Performance of Transguard Group including Overall Revenue in AED Million and Growth Rate in Percentage (%), 31st December 2014- 31st December 2018
Figure 13-3: Financial Performance of NCR Corporation including Overall Revenue in USD Billion and Growth Rate in Percentage (%), 31st December 2014 – 31st December 2018
Figure 13-4: Financial Performance of NCR Corporation including Overall Revenue in USD Billion and Growth Rate in Percentage (%), 31st December 2014 – 31st December 2018
Figure 13-5: NCR Corporation Segment Revenue Split including Services, Hardware and Software in Percentage % of Total Revenue, 2014-2018
Figure 13-6: Financial Performance of Diebold Nixdorf including Overall Revenue in USD Million and Growth Rate in Percentage (%), 31st December 2014 – 31st December 2018
Figure 13-7: Financial Performance of Diebold Nixdorf including Europe and Middle East Asia Revenue in USD Million, 31st December 2014 – 31st December 2018
Figure 14-1: Future Projections of UAE ATM Managed Services Market Size in AED Million by Revenue Growth Rate in Percentage (%), 2019E – 2024E
Figure 14-2: UAE Cash Management Services Market Future Projections including Revenue in AED Million and Growth Rate in Percentage (%), 2019E-2024E


List of Table

Table 1-1: UAE ATM Managed Services Market Definitions
Table 1-2: UAE ATM Managed Service Market Abbreviations Used & their descriptions
Table 1-3: Correlation Matrix for UAE ATM Managed Services Market, 2018
Table 1-4: Regression Coefficient Output for UAE ATM Managed Services Market, 2018
Table 3-1: Introduction to UAE ATM Managed Services Market including Evolution, Current Scenario, Trends, Challenges, and Future Prospects
Table 3-2: Company-wise Timeline for UAE ATM Managed Services Industry including year of Inception, Business at Inception and Current Scenario
Table 3-3: Advantages of Outsourcing ATM managed service to MSPS for Banks
Table 3-4: Cross Comparison of Global ATM Industry with ATM Industry in UAE Including Growth Comparison, Number of ATMs Region Wise and Major Usage of ATM
Table 3-5: Number of ATMs for Select Countries Including Number of ATMs, ATM Penetration, ATM Density, 31sr December 2018
Table 3-6: Country Wise Number of ATMs, 31st December 2013- 31st December 2017
Table 3-7: Cards in Circulation in UAE by Type (Credit, Debit, Charge and Prepaid Cards) in Thousands, 31st December 2013 – 31st December 2018
Table 3-8: UAE ATM Switch Statistics including Transaction Volume in Thousands, Transaction Value in AED Million and Average Value Per Transaction in AED, 31st December 2013- 31st December 2018
Table 3-9: Global Technology Trends in ATM Industry, 2013-2018
Table 4-1: Transaction Fee Structure for Entities Involved in ATM Transaction Processing and ATM Management, 2018
Table 4-2: Challenges Faced by Entities in the UAE ATM Managed Services Industry
Table 6-1: UAE ATM Managed Service Market Size on the Basis of Revenue Including the Statistics of number of ATMs over the years, Reasons for Market Growth, Key selection parameters and Period CAGR, 2013-2018
Table 6-2: Key Stats for ATMs Cash Managed Services, 2014-2018
Table 6-3: Bank-Wise ATM Statistics, 31st December 2013- 31st December 2018
Table 7-1: UAE ATM Managed Services Market Segmentation by Type of ATMs (On-site ATMs, Off-site ATMs & Mobile ATMs) on the basis of Number of ATMs, 2018
Table 7-2: UAE ATM Managed Service Market Segmentation by Type of ATMs (On-site ATMs, Off-site ATMs) on the basis of Number of ATMs, 2018
Table 7-3: Cross Comparison of On-Site ATMs & Off-Site ATMs in UAE (Ownership, Business Operation, Cash Replenishment & Payout), 2018
Table 7-4: Rationale and Description for UAE ATM Cash Management Services Market Segmentation by Service Offerings (Cash Management Service, ATM Repair & Maintenance and ATM Site Maintenance), 2018
Table 7-5: UAE ATM Managed Services Market Segmentation by Service Offerings (Cash Management Service, ATM Repair & Maintenance & ATM Site Maintenance) in AED Million, 2018
Table 7-6: UAE Cash Management Services Market Segmentation Based on Type of Service (Cash Replenishment, Cash-in-Transit and Others) 2018
Table 7-7: UAE Cash Management Services Market Segmentation Based on Type of Service (Cash-in-Transit and Others) including Revenue in AED Million and % Share, 2018
Table 7-8: UAE Cash-in-Transit Market Segmentation Based on End User (ATM and Non-ATM) including Key Takeaways, 2018
Table 7-9: UAE ATM Maintenance Services Market Segmentation by Type of Maintenance (Hardware and Software) and Type of Machine (Cash Dispenser, Cash Recycler and Cash In Cash Out Machine) including Segment and Description, 2014-2018
Table 7-10: Hardware Maintenance Costs by ATM Machine (Cash Dispensing Machine, Cash Recyclers, And Cash In Cash Out Machine) in AED, 2018
Table 8-1: Fixed Costs Associated with Cash Dispensing Machine in AED, 2018
Table 8-2: Variable of Recurring Costs for Cash Dispensing Machine in AED / Month, 2018
Table 8-3: Revenue Model for Cash Dispensing Machine in UAE including Parameter and Description, 2018
Table 8-4: Profitability Analysis of ATM Cash Dispensing Machines in UAE including Cost/Revenue Component and Amount in AED, 2018
Table 8-5: Profitability Analysis of ATM Managed Services Company
Table 9-1: Money Supply for GCC Countries (Saudi Arabia, Kuwait, UAE, Qatar, Oman and Bahrain) in USD Billion, July 2019
Table 11-1: Payment and Settlement Systems of UAE Central Bank including Entity and Description
Table 12-1: UAE ATM Supply Market Size on the Basis of Revenue including the Statistics of number of Cash Dispensers & Cash Recyclers, Prices, Key parameters, 2018.
Table 12-2: ATM Machines Segmentation by Cash Dispensing Machines, Cash Recycling and Cash-In Cash-Out Machines in Units, as of December 31st 2018
Table 12-3: Pricing of ATM Machines (Cash Dispensing Machines, Cash Recycling and Cash-In Cash-Out Machines) in AED, 2018
Table 12-4: Competitive Landscape of ATM Supply/Deployment Companies Including Level of Competition, Major Players and Competing Factors
Table 12-5: Market Share of Companies in UAE ATM Supply Market in Units and Percentage (%), 2013-2018
Table 12-6: Strengths and Weaknesses of UAE ATM Supply Market Companies
Table 13-1: Company Profile of Transguard Group Including Company Overview, Services Provided, USP, Business Strategies, Recent Developments, Number of Employees, Partners, Clientele Served, ATM Install Base& Number of ATMs Managed, 2018
Table 13-2: Transguard Group Revenue from ATM Managed Business in AED Million and Growth Rate, 2014-2018
Table 13-3: Transguard Product Portfolio Including Services and Products, and Description
Table 13-4: Company Profile of NCR Corporation including Company Overview, Service provided, USP, Business Strategies, Recent Developments, Number of Employees and ATMs Managed.
Table 13-5: Financial Performance of NCR Corporation including Overall Revenue in USD Billion and Europe and Middle East Asia Revenue in USD Billion, 2014-2018
Table 13-6: NCR Corporation Segment Revenue including Revenue for Services, Hardware and Software, in USD Billion, 2014-2018
Table 13-7: Company Profile of Diebold Nixdorf including Company Overview, Business Strategies, Recent Developments, Number of Employees and ATMs Managed
Table 13-8: Financial Performance of Diebold Nixdorf including Overall Revenue in USD Million and Europe and Middle East Asia Revenue in USD Million, 31st December 2014 – 31st December 2018
Table 14-1: Future Outlook and Projections of UAE ATM Managed Services Market Size by Revenue on the Basis of AED Million, 2019E-2024E
Table 14-2: Cash Management Services Market Future Projections in AED Million, 2019E-2024E
Table 14-3: UAE ATM Maintenance Services Market Future Projections including Revenue in AED Million and Growth Rate in Percentage (%), 2019E-2024E

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