UK Department Stores 2018-2023
June 2018
118
About the Report
About the Report
UK Department Stores 2018-2023
Summary
The "UK Department Stores 2018-2023", report offers comprehensive insight and analysis of the UK department store market (including forecasts up to 2023), the major players, the main trends, and consumer attitudes. It provides in-depth analysis of the following: the hot issues impacting the market, strategies for success, market sizes and forecasts, retailer profiles, retailer market shares, consumer data and future outlook. The report focuses on GlobalDats's broad definition of a department store as a large-scale physical retail outlet with a non-food offer spanning different product categories with authority. Consumer data is based on our 2018 UK How Britain Shops survey, using a panel of 10,000 nationally representative consumers, our 2018 UK Department store survey of 3,000 nationally representative consumers, and our 2018 UK E-retail survey of 10,000 nationally representative online shoppers.
The department stores market has risen 11.9% between 2013 and 2018 to reach GBP19.5bn in 2018, with the channel outperforming growth in overall non-food retail expenditure (+8.9% in the same period) and is forecast to account for 10.6% of non-food retail spend in 2018. Luxury department stores, such as Fortnum & Mason and Harrods have driven growth, benefitting from the weak pound following the Brexit vote which subsequently boosted in tourism.
Scope
- The performance of the luxury and midmarket players has been, and will remain, extremely polarised. Luxury players, Fortnum & Mason, Harrods and Selfridges experienced the highest sales growth between 2013 and 2018, and Marks & Spencer, Fenwick and Beales experienced the greatest decline, while Debenhams and House of Fraser's sales have remained fairly flat.
- The online department stores channel has grown 88.3% over the past five years as the major players have invested heavily in improving their online platforms and fulfilment options, as footfall in stores has weakened.
- Over half of department store shoppers (60.8%) agreed that they visited department stores because of the food services on offer, and restaurants and cafes were the most used service of all facilities available. With retail sales flagging this is a prime opportunity for players to drive additional footfall while diversifying revenue streams and also enabling retailers to differentiate themselves in an increasingly competitive landscape.
Reasons to buy
- Using our five year forecasts to 2023, learn which sectors within department stores will be the fastest growing to ensure these areas are prioritised in terms of focus and investment.
- Understand what drives consumers to use department stores for their purchases, such as instore services, value for money and product range in order to maximise sales potential.
- Use our in-depth analysis of the leading retailers in the department store market in order to understand how to appeal shoppers and maximise market share.
- Discover which segments of the market are forecast to prosper out to 2023, and understand which retailers are best placed to take advantage.
- Utilise our online forecasts to 2023 to consider how to exploit online potential and decide which age groups to target via the channel.
Products
Products
Department stores, Channels, Multichannel, Online, Offline, Physical retail, Shopping centres, Marks & Spencer, John Lewis, Debenhams, House of Fraser, Harvey Nichols, Selfridges, Harrods, Luxury, Midmarket, Value, Clothing & footwear, Health & beauty, Electricals, Furniture & floorcoverings, Homewares
Companies
Marks & Spencer
John Lewis
Debenhams
House of Fraser
Harvey Nichols
Selfridges
Harrods
Clarins
Clinique
Charlotte Tilbury
Fenty
Finery
Next
Zara
Primark
H&M
Apple
Jo Malone
Emma Bridgewater
River Island
Morleys
Liberty
Beales
Tesco
Pizza Express
Prezzo
BHS
WeWork
Amazon
ASOS
Very.co.uk
Fortnum & Mason
Fenwick
TJ Hughes
Coast
Phase eight
ScS
Table of Contents
Table of Contents
Table of Contents
THE HOT ISSUES
Market drivers and inhibitors in the department stores channel
Main issues in department stores:
Department stores need to diversify to drive appeal, as beauty halls lack differentiation
Clothing specialists are increasingly replacing department stores as the anchors in shopping centres
Driving loyalty is key, as one third of consumers spend less in physical department stores
Surplus space must be closed or rapidly repurposed
A unique shopping experience is vital as online spend rises
Profits under pressure as operating costs continue to rise faster than sales
Strategies for success
WHAT PEOPLE BUY
Headlines
Overall channel size and five year growth rates
Annual channel growth and inflation and volume growth
Department store annual growth rates vs. total retail growth rates and non-food total retail growth rates 2013-2023e
Department store annual growth rates and growth for luxury vs. non-luxury players 2013-2023e
Department stores' share of total retail and non-retail spend, 2013, 2018e and 2023e
Department stores' annual growth including and excluding John Lewis 2013-2018e
Department stores' annual growth including and excluding Marks and Spencer 2013-2018e
Department store expenditure breakdown- split by premium/ luxury, midmarket and value sales
Sector summary including sector growth 2018e-2023e, share of channel sales 2013, 2018e and 2023e, share fo sector sales 2013, 2018e and 2023e
Overall channel size: online & offline and online penetration
Online and offline annual growth 2013-2023e and ten year growth
Department store online annual growth vs total retail online growth 2013-2023e and ten year growth
Department store offline annual growth including and excluding premium/ luxury players 2013-2023e and ten year growth
Overall channel size: click & collect and click & collect penetration
Department stores click & collect annual growth vs online growth 2013-2023e and ten year growth
WHERE PEOPLE SHOP
Headlines
Market shares of top 10 players 2017 and 2018 and ppt change
Online market shares of top 10 players 2017 and 2018 and ppt change
Click & collect market shares of top 10 players 2017 and 2018 and ppt change
Anticipated changes in market share, forward view to 2019
Retailers' sales growth 2013-2018e
Five year view of market shares 2013-2018e
Five year view of online market shares 2013-2018e
Five year view of click & collect market shares 2013-2018e
Comparative metrics for key retailers
Top department stores visited in the past 12 months
Top department stores visited split by online and instore
Top 10 services used in department stores
Usage of services overall and in for retailers
Ratings on key aspects, for key retailers
Retailer profiles
Debenhams
John Lewis
House of Fraser
Marks & Spencer
Harrods
Selfridges
HOW & WHY PEOPLE SHOP
Headlines
Who shops and where they are located
Which sectors department store shoppers purchase, 2016, 2017 and 2018
Frequency of visits to department stores
Shopper motivations
Change in shopping habits at department stores, instore and online
Who shops by sector and where they are located
Retailer shares by sector
Who shops online and where they are located
Profile of consumers who shopped at key retailers online
Online visitor share, purchaser share and conversion for key retailers
Drivers of online spend 2017 and 2018
Time spent browsing before purchasing
Fulfilment methods used
Additional spend instore when collecting an online order
METHODOLOGY
What is included
Market sizing
List of Figure
List of Figures
Changes in spending habits: instore & online, 2018
Annualised operating margins for key department store retailers, 2007-2017
Overall department stores: size of market, 2013-2023e and five year growth 2013-2018e and 2018e-2023e
Overall department stores: inflation and volume annual growth rates, 2013-2023e
Overall department stores: annual growth rates versus total retail sales growth, 2013-2023
Overall department stores: growth rates of luxury versus non-luxury retailers, 2013-2023e
Department stores' share of total retail and non-food retail, 2013,2018e & 2023e
Overall department stores: annual growth including and excluding John Lewis and five year growth 2013-2018
Overall department stores: annual growth including and excluding M&S and five year growth 2013-2018
Department store expenditure breakdown, 2013-2023e (value, midmarket & premium/luxury)
Department store expenditure breakdown (value, midmarket & premium/luxury), 2013, 2018e & 2023e
Sector growth in department stores(health & beauty, clothing & footwear, electricals, furniture & floorcoverings, homewares and other) vs overall sector growth 2018e-2023e
Sector annual average inflation/deflation rates (food & grocery, furniture & floorcoverings, DIY & gardening, health & beauty, clothing & footwear, homewares, entertainment, books,news & stationery, electricals, total retail and non-food retail), 2018e-2023e
Overall department stores: size of the market split by online and offline and online penetration, 2013-2023e
Overall department stores: online and offline annual growth and ten year growth, 2013-2023e
Overall department stores: online annual growth versus total retail online non-food growth and ten year growth 2013-2023e
Overall department stores: offline annual growth excluding premium/luxury players and ten year growth 2013-2018e
Overall department stores: size of the click & collect channel and click & collect penetration, 2013-2023e
Overall department stores: click & collect annual growth versus online growth and ten year growth, 2013-2023e
Market shares of top 12 department store retailers, 2017, 2018e and ppt change
Online market shares of top 12 department store retailers, 2017, 2018e and ppt change
Click & collect market shares of top 8 department store retailers, 2017, 2018e and ppt change
Department store retailers' growth between 2013-2018e
Top 12 most visited department stores, 2018
Department stores visited, split by online and instore channels, 2018
Overall top 10 services used, 2018
Usage of services for key retailers (Marks & Spencer, John Lewis, Debenhams, & House of Fraser), 2018
Rating on key aspects for each of the major retailers (Marks & Spencer, John Lewis, Debenhams, & House of Fraser), 2018
Debenhams: shopper profile, and where else they shop, 2018
Top 15 brands purchased from Debenhams, 2018
Debenhams: department store market share, 2013-2018e
John Lewis: shopper profile, and where else they shop, 2018
Top 10 brands purchased from John Lewis, 2018
John Lewis: department store market share, 2013-2018e
House of Fraser: shopper profile, and where else they shop, 2018
Top 10 brands purchased from House of Fraser, 2018
House of Fraser: department store market share, 2013-2018e
Marks & Spencer: shopper profile, and where else they shop, 2018
Top 10 brands purchased from Marks & Spencer, 2018
Marks & Spencer: department store market share, 2013-2018e
Harrods shopper profile, and where else they shop, 2018
Harrods: department store market share, 2013-2018e
Selfridges shopper profile, and where else they shop, 2018
Selfridges: department store market share, 2013-2018e
Penetration of consumers who visited a department store in the past 12 months, by demographic and by region, 2018
Profile of a department store visitor, 2018
Department store shoppers who shopped sectors (clothing, footwear, health & beauty, electricals, homewares, furniture & floorcoverings) in the last 12 months, 2016, 2017 & 2018
Frequency of department store visits, 2018
Statements around shopping at department stores, 2018
What would make you shop at department stores, 2018
Change in shopping habits at department stores, 2018
Clothing shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: clothing department store shoppers, 2018
Footwear shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: footwear department store shoppers, 2018
Health & beauty shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: health & beauty department store shoppers, 2018
Electricals shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: electricals department store shoppers, 2018
Homewares shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: homewares department store shoppers, 2018
Furniture & floorcoverings shoppers who shopped at department stores in the past 12 months, by demographic and by region, 2018
Retailer shares: furniture & floorcoverings department store shoppers, 2018
Penetration of consumers who shopped online at a department store in the past 12 months, by demographic and by region, 2018
Profile of an online department store shopper, 2018
Profile of an online Debenhams shopper, 2018
Profile of an online John Lewis shopper, 2018
Profile of an online Marks & Spencer shopper, 2018
Key drivers of online spend, 2016,2017 & 2018
Time spent before purchasing (online department store shopper & online shopper), 2018
Preferred delivery method (online department store shopper & online shopper), 2018
Additional purchase when collecting an online order from store, 2016 & 2018
List of Table
List of Tables
Overall department stores: sector penetration, 2013, 2018e & 2023e
Overall department stores: share of overall sector sales, 2013, 2018e & 2023e
Market share prospects out to 2019 for the top 10 players
Five year market shares for top 12 players, 2013-2018e
Five year online market shares for top 12 players, 2013-2018e
Five year click & collect market shares for top 12 players, 2013-2018e
Comparative metrics for leading retailers
Online visitor share, purchaser share & conversion for key retailers, 2018
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