Purchase Order Related Queries
- 1. When can I expect to receive my order?
Due to the various time zones the timeline for delivery may vary. However, we strive to provide the electronic product within two business day or sooner after the confirmation of payment. Delivery of Hard Copy generally takes 5 to 7 business days after confirmation of payment. To ensure that emails we send you reach your inbox and aren't mistakenly sent to your Spam/Trash folder, please white list our email address domain, which is www.kenresearch.com
- 2. How will my electronic product be delivered?
Electronic copy of the order will be provided on the Client Dashboard Section of our Web domain www.kenresearch.com. The login credentials will be delivered via email within two business day after confirmation of order and payment. To ensure that the email we send you ends up in your inbox and isn't mistakenly sent to the Spam/Trash folder, please white list our email address domain, which is www.kenresearch.com
- 3. I have not received my login credentials yet, what should I do?
For the successful delivery of your login credentials please make sure that there is an adequate room in your inbox to receive email. Additionally, email sent by us might have landed in spam folder. Please check the same. Still if you have not received the login credentials please drop a mail at firstname.lastname@example.org
- 4. How do I purchase individual sections of a study?
You can purchase the individual sections of the study by clicking on purchase by section tab. To locate purchase by section tab, please visit the executive summary of the research report and scroll down the page. You will come across the tab "Purchase By Section"
- 5. If I decide to purchase the entire study after purchasing some sections of the same study, can I get a discount?
Ken Research will only charge for the total price of the report. If in case the price which has been paid is less than the total price on the website the individual can pay the remaining amount for accessing the complete report.
- 6. I paid more for several sections on the web than the whole study? Why is this?
We do provide discounts for purchasing the entire study over individual sections to our prepaid clients. Buying complete report will be more cost efficient than sections. Section pricing is preferred when you have some specific requirement which may be fulfilled by buying couple of sections of the study.
- 7. How long I can access the purchased research reports?
You may access purchased content at anytime. You can’t save the content locally or print it out as a hard copy for your personal reference unless the license purchased by you allow to do so. If the reports are purchased under bundle offering, you may access the purchased reports maximum for 6 months from the date of purchase.
- 8. Does Ken Research require payment before order dispatch?
Yes, due to the nature of the product we offer, we arrange the delivery only after receiving the payment in full against the order.
- 9. How to contact Ken Research for queries and to purchase a research report?
- 10. What is the cancellation and Refund Policy?
The nature of the information being sold means that Ken Research cannot accept returns of products once they have been dispatched.
- 11. What is the extent of accountability of the information provided on Ken Research?
This site may contain links to third party Web sites and material from third-party information and content providers. As Ken Research has no control over such sites and resources, you acknowledge and agree that Ken Research is not responsible for the availability or otherwise of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Ken Research shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.
- 12. What is the extent of accountability on the Third Party Content?
As a distributor of content published and supplied by third parties, Ken Research has no editorial control over said content. Such content expresses the opinions, the advice, the services, the offers, the statements, or other information of the authors, and not of Ken Research.
- 13. What is the indemnity clause for Third Party Content?
You agree to hold Ken Research, and its subsidiaries, affiliates, officers, agents, cobranders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site, your connection to the Site, your violation of the TOS, or your violation of any rights of another.
- 14. Which country law would be Applicable?
By visiting Ken Research, you agree that the India Law, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Ken Research or its affiliates.
Product Related Queries
- 1. I am not able to view an executive summary, table of contents, list of figures and tables of the report.?
If in case you are not able to do so, please drop in a mail at email@example.com mentioning the title of the report that you are interested in. You would be reverted shortly.
- 2. How do I browse Ken Research product offerings?
Click on Categories on the home page and select the specific industry vertical / sub vertical / tag that you are looking for by simply clicking on it. We also have an option search by keyword and advance search tool option on the top of the page. If in case you are still not able to locate the research publication, please drop an email to firstname.lastname@example.org
- 3. How to view the samples reports for products listed on Ken Research?
You can place request for sample pages by dropping a mail at email@example.com
- 4. How to receive a copy of invoice?
Please drop an e mail to firstname.lastname@example.org highlighting the name of the research report purchased.
- 5. How do I keep up to date with the latest research in my sector?
You may subscribe for our newsletter which will apprise you with our latest publication along with a list of upcoming publications.
- 6. What payment methods are available?
We offer couple of payment methods:
Credit card: This is the quickest payment method and ensures the fastest dispatch of your order. The payment portal accepts VISA, Mastercard, Maestro card, AMEX among others.
Wire transfer: You may ask your bank to initiate a payment through them or you may courier the cheque to our office address.
- 7. Is tax added to the product price?
Orders originating outside India are not subject to tax. Orders originating in India would be levied an additional goods & service tax of 18%.
- 8. What is the cancellation and refund policy?
Ken Research will not accept returns of reports once dispatched due to the confidentiality of information provided in our reports. In case, a report qualify for return, we will issue a credit, minus shipping charges, of equal value to the original purchase price, toward a future purchase-no refunds. The decision about whether the product return can be accepted or not is solely at the discretion of the publisher. Any dispute will be subject to laws of India and exclusive jurisdiction of Delhi Courts.
- 9. I have come across 5 product licenses on your website for each report. How is one different from another?
Single User License: Restricted to One registered User Login; PDF viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail. The individual user(s) will treat the information in the report as confidential and will only use this for internal purpose.
Hard Copy License: Access to Printed Report; No Soft Copy, PDF printed Publication/Book by post, Copy/Print restricted, Citation allowed but not publicly but to private parties within the company / affiliates; Analyst time on post purchase query over call / e mail. The individual user(s) will treat the information in the report as confidential and will not only use this for internal purpose.
Enterprise wide/Corporate User License: Limited to multiple users within the Company/Enterprise; PDF, Excel viewable on Website via login credential; Print and Copy Option Available; Citation allowed but not publicly but to private parties within the company / affiliates; PDF and Excel Deliverable Format via E mail; Analyst time on post purchase query over call / e mail. The users will treat the information in the report as confidential and will only use this for internal purpose.
Excel Only: Restricted to One registered User Login; Excel viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.
Single User + Excel: Restricted to One registered User Login; PDF, Excel viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.
- 10. I have purchased one of the research reports from your website which is not created by Ken Research. I am not happy with the quality of the report, what should I do?
Ken Research does not assume responsibility of our publishers research report. Though we check and authenticate the credibility of each publisher before making their reports available on our website. We will coordinate on your behalf from the publisher and try to resolve the issue with mutual consent.