Global Last Mile Delivery Market

The global last mile delivery market, valued at USD 185 billion, is driven by e-commerce growth, tech advancements like AI, and demand for fast, reliable deliveries.

Region:Global

Author(s):Shubham

Product Code:KRAA0818

Pages:89

Published On:August 2025

About the Report

Base Year 2024

Global Last Mile Delivery Market Overview

  • The Global Last Mile Delivery Market is valued at USD 185 billion, based on a five-year historical analysis. This growth is primarily driven by the surge in e-commerce activities, increased consumer demand for faster and more reliable delivery options, and advancements in logistics technology. The rise of online shopping has necessitated efficient last-mile solutions, leading to significant investments in delivery infrastructure, fleet expansion, and digital platforms. Additional growth drivers include the adoption of AI-driven route optimization, expansion of micro-fulfillment centers, and the integration of gig economy models for flexible delivery capacity , , .
  • Key players in this market include the United States, China, and Germany, which dominate due to their robust e-commerce ecosystems, advanced logistics networks, and high consumer spending. The presence of major logistics companies, extensive fulfillment infrastructure, and a growing urban population further enhance their market position, making them critical hubs for last-mile delivery services , .
  • In 2023, the European Union advanced regulations aimed at reducing carbon emissions from delivery vehicles. These regulations encourage the transition to low-emission vehicles by 2030, promoting the adoption of electric and hybrid fleets. The initiative is part of a broader strategy to achieve climate neutrality and enhance sustainability in the logistics sector, with logistics providers accelerating the deployment of electrified fleets and cargo bikes in urban areas .
Global Last Mile Delivery Market Size

Global Last Mile Delivery Market Segmentation

By Type:The last mile delivery market can be segmented into B2C Delivery, B2B Delivery, C2C Delivery, Same-Day Delivery, Scheduled Delivery, Subscription Delivery Services, and Others. Among these, B2C Delivery is the most dominant segment, driven by the rapid growth of e-commerce and consumer expectations for quick and reliable delivery services. The increasing trend of online shopping and the rise of direct-to-consumer brands have led to a significant rise in demand for B2C delivery solutions, making it a key focus for logistics providers. Same-day and on-demand delivery options are also gaining traction, particularly in urban centers, as retailers and logistics companies compete to meet consumer expectations for speed and convenience , .

Global Last Mile Delivery Market segmentation by Type.

By End-User:The end-user segmentation of the last mile delivery market includes Retail, E-commerce, Food and Grocery, Healthcare & Pharmaceuticals, Consumer Electronics, Furniture & Appliances, and Others. The E-commerce segment is the leading end-user, fueled by the exponential growth of online shopping platforms and consumer preferences for home delivery. This segment's dominance is attributed to the increasing number of online retailers, the expansion of omnichannel retail strategies, and the demand for efficient, flexible delivery solutions. Food and grocery delivery is also a rapidly growing segment, driven by the proliferation of quick commerce and meal delivery platforms , .

Global Last Mile Delivery Market segmentation by End-User.

Global Last Mile Delivery Market Competitive Landscape

The Global Last Mile Delivery Market is characterized by a dynamic mix of regional and international players. Leading participants such as DHL, FedEx, UPS, Amazon Logistics, XPO Logistics, DPDgroup (GeoPost), Postmates (Uber Technologies Inc.), DoorDash, Instacart, Glovo, Zomato, ShipBob, Sendle, Lalamove, Gojek, JD Logistics, Cainiao (Alibaba Group), SF Express, YTO Express, and Delhivery contribute to innovation, geographic expansion, and service delivery in this space .

DHL

1969

Germany

FedEx

1971

United States

UPS

1907

United States

Amazon Logistics

2000

United States

XPO Logistics

1989

United States

Company

Establishment Year

Headquarters

Group Size (Large, Medium, or Small as per industry convention)

Delivery Efficiency (On-Time Delivery Rate, %)

Customer Satisfaction Rate (NPS or CSAT Score)

Market Penetration Rate (Geographic Coverage, % of Addressable Market)

Pricing Strategy (Average Cost per Delivery, Pricing Model)

Average Order Fulfillment Time (Minutes/Hours)

Global Last Mile Delivery Market Industry Analysis

Growth Drivers

  • Increasing E-commerce Demand:The global e-commerce sector is projected to reach $6.3 trillion in future, driven by a surge in online shopping. E-commerce sales accounted for 19% of total retail sales in future, up from 14% in previous years. This growth is primarily fueled by changing consumer behaviors, with 75% of consumers preferring online shopping for convenience. As e-commerce expands, the demand for efficient last mile delivery solutions intensifies, necessitating innovative logistics strategies to meet consumer expectations.
  • Urbanization and Population Growth:In future, urban areas are expected to house 56% of the global population, increasing the demand for last mile delivery services. The United Nations projects that urban populations will grow by 1.5 billion people in future, leading to higher consumer density and demand for rapid delivery services. This urbanization trend necessitates efficient logistics networks to navigate congested city environments, thereby driving investments in last mile delivery infrastructure and technology.
  • Technological Advancements in Logistics:The logistics sector is increasingly adopting advanced technologies, with the global logistics technology market expected to reach $75 billion in future. Innovations such as route optimization software, real-time tracking systems, and automated delivery solutions are enhancing operational efficiency. For instance, companies utilizing AI-driven logistics solutions have reported a 20% reduction in delivery times. These advancements are crucial for meeting the growing consumer demand for speed and reliability in last mile delivery.

Market Challenges

  • High Operational Costs:Last mile delivery operations face significant cost pressures, with logistics costs accounting for 10-15% of total sales in many sectors. In urban areas, the cost per delivery can exceed $10 due to factors like labor, fuel, and vehicle maintenance. As companies strive to offer competitive pricing, managing these operational costs while maintaining service quality remains a critical challenge, impacting profitability and sustainability in the last mile delivery sector.
  • Traffic Congestion in Urban Areas:Traffic congestion is a major hurdle for last mile delivery, particularly in densely populated cities. In future, urban congestion costs the U.S. economy approximately $166 billion annually, with delivery vehicles contributing significantly to this issue. Delays caused by traffic can increase delivery times by up to 30%, leading to customer dissatisfaction. Addressing congestion through innovative routing and delivery methods is essential for improving efficiency in last mile logistics.

Global Last Mile Delivery Market Future Outlook

The future of last mile delivery is poised for transformation, driven by technological innovations and evolving consumer preferences. As urbanization continues, companies will increasingly adopt sustainable practices, such as electric vehicles and eco-friendly packaging, to meet regulatory demands and consumer expectations. Additionally, the integration of AI and automation will streamline operations, enhancing efficiency and reducing costs. These trends indicate a shift towards more agile, responsive delivery models that prioritize customer satisfaction and environmental responsibility.

Market Opportunities

  • Expansion of Same-Day Delivery Services:The demand for same-day delivery is surging, with 25% of consumers willing to pay extra for faster service. Companies that invest in expanding their same-day delivery capabilities can capture a significant market share, particularly in urban areas where immediacy is valued. This trend presents a lucrative opportunity for logistics providers to enhance their service offerings and improve customer loyalty.
  • Adoption of Electric Delivery Vehicles:The global electric vehicle market is projected to grow to 26 million units in future, driven by environmental regulations and consumer demand for sustainable options. Last mile delivery companies adopting electric vehicles can reduce operational costs by up to 30% in fuel savings. This shift not only addresses environmental concerns but also positions companies favorably in a market increasingly focused on sustainability.

Scope of the Report

SegmentSub-Segments
By Type

B2C Delivery

B2B Delivery

C2C Delivery

Same-Day Delivery

Scheduled Delivery

Subscription Delivery Services

Others

By End-User

Retail

E-commerce

Food and Grocery

Healthcare & Pharmaceuticals

Consumer Electronics

Furniture & Appliances

Others

By Distribution Mode

Road Transport (Vans, Trucks, Two-Wheelers)

Air Transport (Cargo Drones, Aircraft)

Rail Transport

Maritime Transport

Autonomous Delivery (Drones, Robots)

Others

By Delivery Method

Standard Delivery

Express Delivery

Click and Collect

Locker Delivery

Contactless Delivery

Others

By Package Size

Small Packages

Medium Packages

Large Packages

Oversized Packages

Others

By Pricing Model

Flat Rate Pricing

Variable Pricing

Subscription Pricing

Dynamic Pricing

Others

By Service Type

Same-Day Delivery Services

Scheduled Delivery Services

On-Demand Delivery Services

White Glove Delivery Services

Others

By Region

North America

Latin America

Western Europe

Eastern Europe

Asia Pacific

Middle East & Africa

Others

Key Target Audience

Investors and Venture Capitalist Firms

Government and Regulatory Bodies (e.g., Federal Aviation Administration, Department of Transportation)

Logistics and Supply Chain Companies

E-commerce Platforms

Last Mile Delivery Service Providers

Technology Providers (e.g., Software and Hardware Solutions)

Retail Chains and Supermarkets

Real Estate Developers and Urban Planners

Players Mentioned in the Report:

DHL

FedEx

UPS

Amazon Logistics

XPO Logistics

DPDgroup (GeoPost)

Postmates (Uber Technologies Inc.)

DoorDash

Instacart

Glovo

Zomato

ShipBob

Sendle

Lalamove

Gojek

JD Logistics

Cainiao (Alibaba Group)

SF Express

YTO Express

Delhivery

Table of Contents

Market Assessment Phase

1. Executive Summary and Approach


2. Global Last Mile Delivery Market Overview

2.1 Key Insights and Strategic Recommendations

2.2 Global Last Mile Delivery Market Overview

2.3 Definition and Scope

2.4 Evolution of Market Ecosystem

2.5 Timeline of Key Regulatory Milestones

2.6 Value Chain & Stakeholder Mapping

2.7 Business Cycle Analysis

2.8 Policy & Incentive Landscape


3. Global Last Mile Delivery Market Analysis

3.1 Growth Drivers

3.1.1 Increasing E-commerce Demand
3.1.2 Urbanization and Population Growth
3.1.3 Technological Advancements in Logistics
3.1.4 Consumer Expectations for Fast Delivery

3.2 Market Challenges

3.2.1 High Operational Costs
3.2.2 Traffic Congestion in Urban Areas
3.2.3 Regulatory Compliance Issues
3.2.4 Environmental Concerns

3.3 Market Opportunities

3.3.1 Expansion of Same-Day Delivery Services
3.3.2 Adoption of Electric Delivery Vehicles
3.3.3 Integration of AI and Automation
3.3.4 Growth in Last Mile Delivery Startups

3.4 Market Trends

3.4.1 Rise of Contactless Delivery Options
3.4.2 Increased Use of Drones and Robotics
3.4.3 Focus on Sustainability and Green Logistics
3.4.4 Development of Smart Lockers and Pickup Points

3.5 Government Regulation

3.5.1 Emission Standards for Delivery Vehicles
3.5.2 Zoning Laws Affecting Delivery Operations
3.5.3 Labor Regulations for Delivery Personnel
3.5.4 Data Protection Regulations in Logistics

4. SWOT Analysis


5. Stakeholder Analysis


6. Porter's Five Forces Analysis


7. Global Last Mile Delivery Market Market Size, 2019-2024

7.1 By Value

7.2 By Volume

7.3 By Average Selling Price


8. Global Last Mile Delivery Market Segmentation

8.1 By Type

8.1.1 B2C Delivery
8.1.2 B2B Delivery
8.1.3 C2C Delivery
8.1.4 Same-Day Delivery
8.1.5 Scheduled Delivery
8.1.6 Subscription Delivery Services
8.1.7 Others

8.2 By End-User

8.2.1 Retail
8.2.2 E-commerce
8.2.3 Food and Grocery
8.2.4 Healthcare & Pharmaceuticals
8.2.5 Consumer Electronics
8.2.6 Furniture & Appliances
8.2.7 Others

8.3 By Distribution Mode

8.3.1 Road Transport (Vans, Trucks, Two-Wheelers)
8.3.2 Air Transport (Cargo Drones, Aircraft)
8.3.3 Rail Transport
8.3.4 Maritime Transport
8.3.5 Autonomous Delivery (Drones, Robots)
8.3.6 Others

8.4 By Delivery Method

8.4.1 Standard Delivery
8.4.2 Express Delivery
8.4.3 Click and Collect
8.4.4 Locker Delivery
8.4.5 Contactless Delivery
8.4.6 Others

8.5 By Package Size

8.5.1 Small Packages
8.5.2 Medium Packages
8.5.3 Large Packages
8.5.4 Oversized Packages
8.5.5 Others

8.6 By Pricing Model

8.6.1 Flat Rate Pricing
8.6.2 Variable Pricing
8.6.3 Subscription Pricing
8.6.4 Dynamic Pricing
8.6.5 Others

8.7 By Service Type

8.7.1 Same-Day Delivery Services
8.7.2 Scheduled Delivery Services
8.7.3 On-Demand Delivery Services
8.7.4 White Glove Delivery Services
8.7.5 Others

8.8 By Region

8.8.1 North America
8.8.2 Latin America
8.8.3 Western Europe
8.8.4 Eastern Europe
8.8.5 Asia Pacific
8.8.6 Middle East & Africa
8.8.7 Others

9. Global Last Mile Delivery Market Competitive Analysis

9.1 Market Share of Key Players

9.2 Cross Comparison of Key Players

9.2.1 Company Name
9.2.2 Group Size (Large, Medium, or Small as per industry convention)
9.2.3 Delivery Efficiency (On-Time Delivery Rate, %)
9.2.4 Customer Satisfaction Rate (NPS or CSAT Score)
9.2.5 Market Penetration Rate (Geographic Coverage, % of Addressable Market)
9.2.6 Pricing Strategy (Average Cost per Delivery, Pricing Model)
9.2.7 Average Order Fulfillment Time (Minutes/Hours)
9.2.8 Return Rate (% of Orders Returned)
9.2.9 Technology Adoption Rate (AI, Automation, EV Fleet Penetration)
9.2.10 Revenue Growth Rate (YoY %)
9.2.11 Sustainability Initiatives (CO2 Emissions per Delivery, Green Fleet %)
9.2.12 Fleet Size (Number of Vehicles/Assets)
9.2.13 Employee Count (Delivery Personnel)

9.3 SWOT Analysis of Top Players

9.4 Pricing Analysis

9.5 Detailed Profile of Major Companies

9.5.1 DHL
9.5.2 FedEx
9.5.3 UPS
9.5.4 Amazon Logistics
9.5.5 XPO Logistics
9.5.6 DPDgroup (GeoPost)
9.5.7 Postmates (Uber Technologies Inc.)
9.5.8 DoorDash
9.5.9 Instacart
9.5.10 Glovo
9.5.11 Zomato
9.5.12 ShipBob
9.5.13 Sendle
9.5.14 Lalamove
9.5.15 Gojek
9.5.16 JD Logistics
9.5.17 Cainiao (Alibaba Group)
9.5.18 SF Express
9.5.19 YTO Express
9.5.20 Delhivery

10. Global Last Mile Delivery Market End-User Analysis

10.1 Procurement Behavior of Key Ministries

10.1.1 Government Contracts for Delivery Services
10.1.2 Budget Allocations for Logistics
10.1.3 Evaluation Criteria for Service Providers

10.2 Corporate Spend on Infrastructure & Energy

10.2.1 Investment in Delivery Fleet
10.2.2 Spending on Technology Upgrades
10.2.3 Budget for Sustainability Initiatives

10.3 Pain Point Analysis by End-User Category

10.3.1 Delays in Delivery
10.3.2 High Delivery Costs
10.3.3 Lack of Real-Time Tracking

10.4 User Readiness for Adoption

10.4.1 Awareness of Delivery Options
10.4.2 Willingness to Pay for Faster Delivery
10.4.3 Adoption of Technology for Tracking

10.5 Post-Deployment ROI and Use Case Expansion

10.5.1 Measurement of Delivery Efficiency
10.5.2 Customer Retention Rates
10.5.3 Expansion into New Markets

11. Global Last Mile Delivery Market Future Size, 2025-2030

11.1 By Value

11.2 By Volume

11.3 By Average Selling Price


Go-To-Market Strategy Phase

1. Whitespace Analysis + Business Model Canvas

1.1 Market Gaps Identification

1.2 Value Proposition Development

1.3 Revenue Streams Analysis

1.4 Cost Structure Evaluation

1.5 Key Partnerships Exploration

1.6 Customer Segmentation

1.7 Channels of Distribution


2. Marketing and Positioning Recommendations

2.1 Branding Strategies

2.2 Product USPs


3. Distribution Plan

3.1 Urban Retail vs Rural NGO Tie-ups


4. Channel & Pricing Gaps

4.1 Underserved Routes

4.2 Pricing Bands


5. Unmet Demand & Latent Needs

5.1 Category Gaps

5.2 Consumer Segments


6. Customer Relationship

6.1 Loyalty Programs

6.2 After-sales Service


7. Value Proposition

7.1 Sustainability

7.2 Integrated Supply Chains


8. Key Activities

8.1 Regulatory Compliance

8.2 Branding

8.3 Distribution Setup


9. Entry Strategy Evaluation

9.1 Domestic Market Entry Strategy

9.1.1 Product Mix
9.1.2 Pricing Band
9.1.3 Packaging

9.2 Export Entry Strategy

9.2.1 Target Countries
9.2.2 Compliance Roadmap

10. Entry Mode Assessment

10.1 JV

10.2 Greenfield

10.3 M&A

10.4 Distributor Model


11. Capital and Timeline Estimation

11.1 Capital Requirements

11.2 Timelines


12. Control vs Risk Trade-Off

12.1 Ownership vs Partnerships


13. Profitability Outlook

13.1 Breakeven Analysis

13.2 Long-term Sustainability


14. Potential Partner List

14.1 Distributors

14.2 JVs

14.3 Acquisition Targets


15. Execution Roadmap

15.1 Phased Plan for Market Entry

15.1.1 Market Setup
15.1.2 Market Entry
15.1.3 Growth Acceleration
15.1.4 Scale & Stabilize

15.2 Key Activities and Milestones

15.2.1 Activity Timeline
15.2.2 Milestone Tracking

Research Methodology

ApproachModellingSample

Phase 1: Approach1

Desk Research

  • Analysis of industry reports from logistics and e-commerce associations
  • Review of government publications on transportation and delivery regulations
  • Examination of market studies and white papers from logistics consultancy firms

Primary Research

  • Interviews with last mile delivery service providers and logistics experts
  • Surveys targeting end-users such as retailers and e-commerce platforms
  • Focus groups with consumers to understand delivery preferences and pain points

Validation & Triangulation

  • Cross-validation of findings with multiple data sources including trade publications
  • Triangulation of insights from primary interviews and secondary data analysis
  • Sanity checks through expert panels comprising industry veterans

Phase 2: Market Size Estimation1

Top-down Assessment

  • Estimation of total logistics market size and segmentation by last mile delivery
  • Analysis of growth trends in e-commerce and its impact on delivery services
  • Incorporation of demographic and urbanization trends influencing delivery demand

Bottom-up Modeling

  • Collection of operational data from leading last mile delivery companies
  • Estimation of average delivery costs and frequency of deliveries per sector
  • Volume calculations based on customer order patterns and delivery routes

Forecasting & Scenario Analysis

  • Development of predictive models using historical growth rates and market drivers
  • Scenario planning based on potential disruptions such as regulatory changes
  • Creation of multiple forecasts (baseline, optimistic, and pessimistic) through 2030

Phase 3: CATI Sample Composition1

Scope Item/SegmentSample SizeTarget Respondent Profiles
Urban Last Mile Delivery100Logistics Coordinators, Urban Planners
Rural Delivery Solutions60Supply Chain Managers, Rural Retailers
Food Delivery Services50Operations Managers, Restaurant Owners
Parcel Delivery Innovations40Product Managers, Technology Developers
Last Mile Delivery Technology50IT Managers, Logistics Technology Experts

Frequently Asked Questions

What is the current value of the Global Last Mile Delivery Market?

The Global Last Mile Delivery Market is valued at approximately USD 185 billion, driven by the growth of e-commerce, consumer demand for faster delivery, and advancements in logistics technology.

What factors are driving the growth of the Last Mile Delivery Market?

Which regions dominate the Global Last Mile Delivery Market?

How is urbanization affecting last mile delivery services?

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