Global BPO Market Report 2019, Competitive Landscape, Trends and Opportunities
Region:Global
Product Code:MR3615
July 2019
132
About the Report
The BPO market has witnessed growth from USD XX million to USD XX million from 2014 to 2019. With the CAGR of X.X%, this market is estimated to reach USD XX million in 2026.
The report mainly studies the size, recent trends and development status of the BPO market, as well as investment opportunities, government policy, market dynamics (drivers, restraints, opportunities), supply chain and competitive landscape. Technological innovation and advancement will further optimize the performance of the product, making it more widely used in downstream applications. Moreover, Porter's Five Forces Analysis (potential entrants, suppliers, substitutes, buyers, industry competitors) provides crucial information for knowing the BPO market.
Major players in the global BPO market include:
NCO Financial Systems Inc.
Genpact Ltd.
Intelenet Global Services
Infosys Ltd.
Aditya Birla Nuvo Ltd.
Capgemini S.A.
Convergys Corp.
WNS (Holdings) Ltd.
EXLService Holdings Inc.
Aegis Ltd.
Aon plc
Tata Consultancy Services Ltd.
IBM Corp.
Xerox Corp.
Firstsource Solutions Ltd.
Accenture
Hewlett-Packard Co.
HCL Technologies Ltd.
3i Infotech Ltd.
Wipro Ltd.
Cognizant Technology Solutions Corp.
On the basis of types, the BPO market is primarily split into:
Finance & Accounting
Human Resources
Knowledge Process Outsourcing
Procurement & Supply Chain
Customer Services
Others
On the basis of applications, the market covers:
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Manufacturing
IT & Telecommunication
Retail
Others
Geographically, the report includes the research on production, consumption, revenue, market share and growth rate, and forecast (2014-2026) of the following regions:
United States
Europe (Germany, UK, France, Italy, Spain, Russia, Poland)
China
Japan
India
Southeast Asia (Malaysia, Singapore, Philippines, Indonesia, Thailand, Vietnam)
Central and South America (Brazil, Mexico, Colombia)
Middle East and Africa (Saudi Arabia, United Arab Emirates, Turkey, Egypt, South Africa, Nigeria)
Other Regions
Chapter 1 provides an overview of BPO market, containing global revenue, global production, sales, and CAGR. The forecast and analysis of BPO market by type, application, and region are also presented in this chapter.
Chapter 2 is about the market landscape and major players. It provides competitive situation and market concentration status along with the basic information of these players.
Chapter 3 provides a full-scale analysis of major players in BPO industry. The basic information, as well as the profiles, applications and specifications of products market performance along with Business Overview are offered.
Chapter 4 gives a worldwide view of BPO market. It includes production, market share revenue, price, and the growth rate by type.
Chapter 5 focuses on the application of BPO, by analyzing the consumption and its growth rate of each application.
Chapter 6 is about production, consumption, export, and import of BPO in each region.
Chapter 7 pays attention to the production, revenue, price and gross margin of BPO in markets of different regions. The analysis on production, revenue, price and gross margin of the global market is covered in this part.
Chapter 8 concentrates on manufacturing analysis, including key raw material analysis, cost structure analysis and process analysis, making up a comprehensive analysis of manufacturing cost.
Chapter 9 introduces the industrial chain of BPO. Industrial chain analysis, raw material sources and downstream buyers are analyzed in this chapter.
Chapter 10 provides clear insights into market dynamics.
Chapter 11 prospects the whole BPO market, including the global production and revenue forecast, regional forecast. It also foresees the BPO market by type and application.
Chapter 12 concludes the research findings and refines all the highlights of the study.
Chapter 13 introduces the research methodology and sources of research data for your understanding.
Years considered for this report:
Historical Years: 2014-2018
Base Year: 2019
Estimated Year: 2019
Forecast Period: 2019-2026
Scope of the Report
Products
Table of Contents
Table of Contents
1 BPO Market Overview
1.1 Product Overview and Scope of BPO
1.2 BPO Segment by Type
1.2.1 Global BPO Production and CAGR (%) Comparison by Type (2014-2026)
1.2.2 The Market Profile of Finance & Accounting
1.2.3 The Market Profile of Human Resources
1.2.4 The Market Profile of Knowledge Process Outsourcing
1.2.5 The Market Profile of Procurement & Supply Chain
1.2.6 The Market Profile of Customer Services
1.2.7 The Market Profile of Others
1.3 Global BPO Segment by Application
1.3.1 BPO Consumption (Sales) Comparison by Application (2014-2026)
1.3.2 The Market Profile of Banking, Financial Services, and Insurance (BFSI)
1.3.3 The Market Profile of Healthcare
1.3.4 The Market Profile of Manufacturing
1.3.5 The Market Profile of IT & Telecommunication
1.3.6 The Market Profile of Retail
1.3.7 The Market Profile of Others
1.4 Global BPO Market by Region (2014-2026)
1.4.1 Global BPO Market Size (Value) and CAGR (%) Comparison by Region (2014-2026)
1.4.2 United States BPO Market Status and Prospect (2014-2026)
1.4.3 Europe BPO Market Status and Prospect (2014-2026)
1.4.3.1 Germany BPO Market Status and Prospect (2014-2026)
1.4.3.2 UK BPO Market Status and Prospect (2014-2026)
1.4.3.3 France BPO Market Status and Prospect (2014-2026)
1.4.3.4 Italy BPO Market Status and Prospect (2014-2026)
1.4.3.5 Spain BPO Market Status and Prospect (2014-2026)
1.4.3.6 Russia BPO Market Status and Prospect (2014-2026)
1.4.3.7 Poland BPO Market Status and Prospect (2014-2026)
1.4.4 China BPO Market Status and Prospect (2014-2026)
1.4.5 Japan BPO Market Status and Prospect (2014-2026)
1.4.6 India BPO Market Status and Prospect (2014-2026)
1.4.7 Southeast Asia BPO Market Status and Prospect (2014-2026)
1.4.7.1 Malaysia BPO Market Status and Prospect (2014-2026)
1.4.7.2 Singapore BPO Market Status and Prospect (2014-2026)
1.4.7.3 Philippines BPO Market Status and Prospect (2014-2026)
1.4.7.4 Indonesia BPO Market Status and Prospect (2014-2026)
1.4.7.5 Thailand BPO Market Status and Prospect (2014-2026)
1.4.7.6 Vietnam BPO Market Status and Prospect (2014-2026)
1.4.8 Central and South America BPO Market Status and Prospect (2014-2026)
1.4.8.1 Brazil BPO Market Status and Prospect (2014-2026)
1.4.8.2 Mexico BPO Market Status and Prospect (2014-2026)
1.4.8.3 Colombia BPO Market Status and Prospect (2014-2026)
1.4.9 Middle East and Africa BPO Market Status and Prospect (2014-2026)
1.4.9.1 Saudi Arabia BPO Market Status and Prospect (2014-2026)
1.4.9.2 United Arab Emirates BPO Market Status and Prospect (2014-2026)
1.4.9.3 Turkey BPO Market Status and Prospect (2014-2026)
1.4.9.4 Egypt BPO Market Status and Prospect (2014-2026)
1.4.9.5 South Africa BPO Market Status and Prospect (2014-2026)
1.4.9.6 Nigeria BPO Market Status and Prospect (2014-2026)
1.5 Global Market Size (Value) of BPO (2014-2026)
1.5.1 Global BPO Revenue Status and Outlook (2014-2026)
1.5.2 Global BPO Production Status and Outlook (2014-2026)
2 Global BPO Market Landscape by Player
2.1 Global BPO Production and Share by Player (2014-2019)
2.2 Global BPO Revenue and Market Share by Player (2014-2019)
2.3 Global BPO Average Price by Player (2014-2019)
2.4 BPO Manufacturing Base Distribution, Sales Area and Product Type by Player
2.5 BPO Market Competitive Situation and Trends
2.5.1 BPO Market Concentration Rate
2.5.2 BPO Market Share of Top 3 and Top 6 Players
2.5.3 Mergers & Acquisitions, Expansion
3 Players Profiles
3.1 NCO Financial Systems Inc.
3.1.1 NCO Financial Systems Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.1.2 BPO Product Profiles, Application and Specification
3.1.3 NCO Financial Systems Inc. BPO Market Performance (2014-2019)
3.1.4 NCO Financial Systems Inc. Business Overview
3.2 Genpact Ltd.
3.2.1 Genpact Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.2.2 BPO Product Profiles, Application and Specification
3.2.3 Genpact Ltd. BPO Market Performance (2014-2019)
3.2.4 Genpact Ltd. Business Overview
3.3 Intelenet Global Services
3.3.1 Intelenet Global Services Basic Information, Manufacturing Base, Sales Area and Competitors
3.3.2 BPO Product Profiles, Application and Specification
3.3.3 Intelenet Global Services BPO Market Performance (2014-2019)
3.3.4 Intelenet Global Services Business Overview
3.4 Infosys Ltd.
3.4.1 Infosys Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.4.2 BPO Product Profiles, Application and Specification
3.4.3 Infosys Ltd. BPO Market Performance (2014-2019)
3.4.4 Infosys Ltd. Business Overview
3.5 Aditya Birla Nuvo Ltd.
3.5.1 Aditya Birla Nuvo Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.5.2 BPO Product Profiles, Application and Specification
3.5.3 Aditya Birla Nuvo Ltd. BPO Market Performance (2014-2019)
3.5.4 Aditya Birla Nuvo Ltd. Business Overview
3.6 Capgemini S.A.
3.6.1 Capgemini S.A. Basic Information, Manufacturing Base, Sales Area and Competitors
3.6.2 BPO Product Profiles, Application and Specification
3.6.3 Capgemini S.A. BPO Market Performance (2014-2019)
3.6.4 Capgemini S.A. Business Overview
3.7 Convergys Corp.
3.7.1 Convergys Corp. Basic Information, Manufacturing Base, Sales Area and Competitors
3.7.2 BPO Product Profiles, Application and Specification
3.7.3 Convergys Corp. BPO Market Performance (2014-2019)
3.7.4 Convergys Corp. Business Overview
3.8 WNS (Holdings) Ltd.
3.8.1 WNS (Holdings) Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.8.2 BPO Product Profiles, Application and Specification
3.8.3 WNS (Holdings) Ltd. BPO Market Performance (2014-2019)
3.8.4 WNS (Holdings) Ltd. Business Overview
3.9 EXLService Holdings Inc.
3.9.1 EXLService Holdings Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.9.2 BPO Product Profiles, Application and Specification
3.9.3 EXLService Holdings Inc. BPO Market Performance (2014-2019)
3.9.4 EXLService Holdings Inc. Business Overview
3.10 Aegis Ltd.
3.10.1 Aegis Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.10.2 BPO Product Profiles, Application and Specification
3.10.3 Aegis Ltd. BPO Market Performance (2014-2019)
3.10.4 Aegis Ltd. Business Overview
3.11 Aon plc
3.11.1 Aon plc Basic Information, Manufacturing Base, Sales Area and Competitors
3.11.2 BPO Product Profiles, Application and Specification
3.11.3 Aon plc BPO Market Performance (2014-2019)
3.11.4 Aon plc Business Overview
3.12 Tata Consultancy Services Ltd.
3.12.1 Tata Consultancy Services Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.12.2 BPO Product Profiles, Application and Specification
3.12.3 Tata Consultancy Services Ltd. BPO Market Performance (2014-2019)
3.12.4 Tata Consultancy Services Ltd. Business Overview
3.13 IBM Corp.
3.13.1 IBM Corp. Basic Information, Manufacturing Base, Sales Area and Competitors
3.13.2 BPO Product Profiles, Application and Specification
3.13.3 IBM Corp. BPO Market Performance (2014-2019)
3.13.4 IBM Corp. Business Overview
3.14 Xerox Corp.
3.14.1 Xerox Corp. Basic Information, Manufacturing Base, Sales Area and Competitors
3.14.2 BPO Product Profiles, Application and Specification
3.14.3 Xerox Corp. BPO Market Performance (2014-2019)
3.14.4 Xerox Corp. Business Overview
3.15 Firstsource Solutions Ltd.
3.15.1 Firstsource Solutions Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.15.2 BPO Product Profiles, Application and Specification
3.15.3 Firstsource Solutions Ltd. BPO Market Performance (2014-2019)
3.15.4 Firstsource Solutions Ltd. Business Overview
3.16 Accenture
3.16.1 Accenture Basic Information, Manufacturing Base, Sales Area and Competitors
3.16.2 BPO Product Profiles, Application and Specification
3.16.3 Accenture BPO Market Performance (2014-2019)
3.16.4 Accenture Business Overview
3.17 Hewlett-Packard Co.
3.17.1 Hewlett-Packard Co. Basic Information, Manufacturing Base, Sales Area and Competitors
3.17.2 BPO Product Profiles, Application and Specification
3.17.3 Hewlett-Packard Co. BPO Market Performance (2014-2019)
3.17.4 Hewlett-Packard Co. Business Overview
3.18 HCL Technologies Ltd.
3.18.1 HCL Technologies Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.18.2 BPO Product Profiles, Application and Specification
3.18.3 HCL Technologies Ltd. BPO Market Performance (2014-2019)
3.18.4 HCL Technologies Ltd. Business Overview
3.19 3i Infotech Ltd.
3.19.1 3i Infotech Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.19.2 BPO Product Profiles, Application and Specification
3.19.3 3i Infotech Ltd. BPO Market Performance (2014-2019)
3.19.4 3i Infotech Ltd. Business Overview
3.20 Wipro Ltd.
3.20.1 Wipro Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.20.2 BPO Product Profiles, Application and Specification
3.20.3 Wipro Ltd. BPO Market Performance (2014-2019)
3.20.4 Wipro Ltd. Business Overview
3.21 Cognizant Technology Solutions Corp.
3.21.1 Cognizant Technology Solutions Corp. Basic Information, Manufacturing Base, Sales Area and Competitors
3.21.2 BPO Product Profiles, Application and Specification
3.21.3 Cognizant Technology Solutions Corp. BPO Market Performance (2014-2019)
3.21.4 Cognizant Technology Solutions Corp. Business Overview
4 Global BPO Production, Revenue (Value), Price Trend by Type
4.1 Global BPO Production and Market Share by Type (2014-2019)
4.2 Global BPO Revenue and Market Share by Type (2014-2019)
4.3 Global BPO Price by Type (2014-2019)
4.4 Global BPO Production Growth Rate by Type (2014-2019)
4.4.1 Global BPO Production Growth Rate of Finance & Accounting (2014-2019)
4.4.2 Global BPO Production Growth Rate of Human Resources (2014-2019)
4.4.3 Global BPO Production Growth Rate of Knowledge Process Outsourcing (2014-2019)
4.4.4 Global BPO Production Growth Rate of Procurement & Supply Chain (2014-2019)
4.4.5 Global BPO Production Growth Rate of Customer Services (2014-2019)
4.4.6 Global BPO Production Growth Rate of Others (2014-2019)
5 Global BPO Market Analysis by Application
5.1 Global BPO Consumption and Market Share by Application (2014-2019)
5.2 Global BPO Consumption Growth Rate by Application (2014-2019)
5.2.1 Global BPO Consumption Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2014-2019)
5.2.2 Global BPO Consumption Growth Rate of Healthcare (2014-2019)
5.2.3 Global BPO Consumption Growth Rate of Manufacturing (2014-2019)
5.2.4 Global BPO Consumption Growth Rate of IT & Telecommunication (2014-2019)
5.2.5 Global BPO Consumption Growth Rate of Retail (2014-2019)
5.2.6 Global BPO Consumption Growth Rate of Others (2014-2019)
6 Global BPO Production, Consumption, Export, Import by Region (2014-2019)
6.1 Global BPO Consumption by Region (2014-2019)
6.2 United States BPO Production, Consumption, Export, Import (2014-2019)
6.3 Europe BPO Production, Consumption, Export, Import (2014-2019)
6.4 China BPO Production, Consumption, Export, Import (2014-2019)
6.5 Japan BPO Production, Consumption, Export, Import (2014-2019)
6.6 India BPO Production, Consumption, Export, Import (2014-2019)
6.7 Southeast Asia BPO Production, Consumption, Export, Import (2014-2019)
6.8 Central and South America BPO Production, Consumption, Export, Import (2014-2019)
6.9 Middle East and Africa BPO Production, Consumption, Export, Import (2014-2019)
7 Global BPO Production, Revenue (Value) by Region (2014-2019)
7.1 Global BPO Production and Market Share by Region (2014-2019)
7.2 Global BPO Revenue (Value) and Market Share by Region (2014-2019)
7.3 Global BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.4 United States BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.5 Europe BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.6 China BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.7 Japan BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.8 India BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.9 Southeast Asia BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.10 Central and South America BPO Production, Revenue, Price and Gross Margin (2014-2019)
7.11 Middle East and Africa BPO Production, Revenue, Price and Gross Margin (2014-2019)
8 BPO Manufacturing Analysis
8.1 BPO Key Raw Materials Analysis
8.1.1 Key Raw Materials Introduction
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Manufacturing Cost Analysis
8.2.1 Labor Cost Analysis
8.2.2 Manufacturing Cost Structure Analysis
8.3 Manufacturing Process Analysis of BPO
9 Industrial Chain, Sourcing Strategy and Downstream Buyers
9.1 BPO Industrial Chain Analysis
9.2 Raw Materials Sources of BPO Major Players in 2018
9.3 Downstream Buyers
10 Market Dynamics
10.1 Drivers
10.2 Restraints
10.3 Opportunities
10.3.1 Advances in Innovation and Technology for BPO
10.3.2 Increased Demand in Emerging Markets
10.4 Challenges
10.4.1 The Performance of Alternative Product Type is Getting Better and Better
10.4.2 Price Variance Caused by Fluctuations in Raw Material Prices
10.5 Porter’s Five Forces Analysis
10.5.1 Threat of New Entrants
10.5.2 Threat of Substitutes
10.5.3 Bargaining Power of Suppliers
10.5.4 Bargaining Power of Buyers
10.5.5 Intensity of Competitive Rivalry
11 Global BPO Market Forecast (2019-2026)
11.1 Global BPO Production, Revenue Forecast (2019-2026)
11.1.1 Global BPO Production and Growth Rate Forecast (2019-2026)
11.1.2 Global BPO Revenue and Growth Rate Forecast (2019-2026)
11.1.3 Global BPO Price and Trend Forecast (2019-2026)
11.2 Global BPO Production, Consumption, Export and Import Forecast by Region (2019-2026)
11.2.1 United States BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.2 Europe BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.3 China BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.4 Japan BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.5 India BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.6 Southeast Asia BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.7 Central and South America BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.2.8 Middle East and Africa BPO Production, Consumption, Export and Import Forecast (2019-2026)
11.3 Global BPO Production, Revenue and Price Forecast by Type (2019-2026)
11.4 Global BPO Consumption Forecast by Application (2019-2026)
12 Research Findings and Conclusion
13 Appendix
13.1 Methodology
13.2 Research Data Source
Research Methodology
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