Telecom Service Assurance: Market Segments: By Solution (Products and Services); By Operator Type (Fixed Operator and Mobile Operator); By Deployment Mode (On-Premises and Cloud); By Organization Size (Large Enterprises and SMEs); and Region – Global Analysis of Market Size, Share & Trends for 2014 – 2020 and Forecasts to 2030

Product Overview

Telecom Service Assurance (TSA) is the process by which uniform policies and procedures are enforced to ensure the quality of service for subscribers.  Telecom service assurance reduces the costs of maintenance. The service assurance practice helps CSPs to detect network faults and fix these problems in a timely manner to reduce service downtime. In order to proactively detect, diagnose and address service quality degradations or system malfunctions before subscribers are impacted, the procedure requires policies and processes.  Telecom service assurance helps the management of dynamic digital resources in the value chain and allows the collection of information from the other systems and converged networks containing IT infrastructure, cable access domains, and fixed-mobile operators.

Market Highlights

Telecom Service Assurance is expected to project a notable CAGR of 8.40% in 2030.

Telecom Service Assurance to surpass USD 13.33 billion by 2030 from USD 6.2 billion in 2020 at a CAGR of 8.40% throughout the forecast period, i.e., 2020-30. The rising telecom service assurance market share is due to the growing mobile subscriber base worldwide. An increase in the use of smartphones leads to tremendous growth in wireless data traffic, and there is a requirement for telecom service assurance solutions to manage this growing traffic volume. Also, exponential growth in the global internet protocol (IP) traffic and cloud traffic, and increasing complexities in the communication network ecosystem by the Internet of Things (IoT) and 5G technologies are expected to offer huge market opportunities for telecom service assurance (TSA) vendors in the coming years.

Telecom Service Assurance: Segments

Services segment to grow with the highest CAGR during 2020-30

Telecom Service Assurance market is segmented by solution into Products (fault and event management, performance management, quality and service management, and intelligent assurance and analytics) and Services (professional services and managed services). The greater market share in 2020 was accounted for by the services segment and is expected to see the highest growth during the forecast period. This growth is primarily owing to the wide adoption of telecom service assurance (TSA) solutions across enterprises and service providers, thereby generating the demand for consulting services, integration and deployment services, support & training, and maintenance services across the globe.  

Cloud deployment segment to grow with the highest CAGR during 2020-30

Telecom Service Assurance is segmented by deployment model into On-Premises and cloud. The greater market share in 2020 was accounted for by the cloud segment and is expected to see the highest growth during the forecast period. Telecom operators are rapidly adopting cloud-based solutions as they decrease software maintenance and up-gradation costs, increase flexibility in business operations and provide faster deployment of systems. In addition, the benefits of the cloud deployment type include flexibility, affordability, scalability, operational efficiencies, and the low-cost factor. The cloud-based telecom service assurance (TSA) solution helps communication service providers (CSPs) with high availability across various geographically distributed data centers, unlimited scalability for the internet of things (IoT), and 5G growth.

SME segment to grow with the highest CAGR during 2020-30

Telecom Service Assurance is segmented by organization size into Large Enterprises and SMEs. The greater market share in 2020 was accounted for by the SMEs segment and is expected to see the highest growth during the forecast period. Growing adoption rate, as well as the importance of telecom service assurance solutions across telecom operators for implementing applications such as network performance management, customer analysis, and quality management, are major factors to drive the growth of SMEs.

Telecom Service Assurance: Market Dynamics

Drivers

Rise in the number of mobile subscribers

Increasing mobile subscriber base and reduction in cost are the major factors driving the growth of the global telecom service assurance market. As per the report of GSMA in 2019, there were approximately 5.1 billion unique mobile subscribers in 2018, where smartphones accounted for 60% of the connections, and it is expected that the number would reach approximately 6 billion in 2025, with an 80% share of smartphones. A rise in mobile use contributes to a tremendous increase in wireless data traffic, and there is a requirement for solutions for telecom service assurance to manage this increasing volume of traffic. Solutions for telecom service assurance boost network optimization and provide excellent customer experience.

Rise in Flexibility

Telecom service assurance has increased both the service provider and the service user's versatility. By maintaining and improving the quality of service, TSA has majorly improved the customer experience. Strong accessibility and reach, multilingual approach, sound clarity, and no call drop are some major advantages which have improved the flexibility and feasibility for the customers. Due to these factors, the telecom service assurance market is drive rapidly.

Restrain

Increase in Flexibility

Concern over data privacy is one of the major factors hindering the growth of the global demand for the telecom service assurance market. With the rising number of subscribers in the telecommunications industry, the need to protect data privacy is becoming complicated.  Concerns about data protection and payment are growing day by day owing to the growing amount of data being generated and online transactions being carried out in the telecoms industry. With the help of data services, various value-added services installed in smartphones or tablets are provided such as name, email ID, date of birth, and financial details in certain cases. It is compulsory for the consumer to provide their financial details to avail of some value-added services. Customers have security and privacy concerns about their payment details and other confidential information due to these reasons.

Telecom Service Assurance: Key Players

• Broadcom (CA Technologies)

Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, and SWOT Analysis

• Ericsson
• NEC Corporation
• Accenture
• Comarch S.A.
• Huawei
• IBM
• Spirent
• Amdocs
• NETSCOUT
• HPE
• Nokia
• TEOCO
• MYCOM OSI
• EXFO
• Intracom Telecom
• RADCOM
• Anritsu
• VMware
• Centina
• Infovista
• Arris International Limited
• Enghouse Networks
• Other Prominent Players

Telecom Service Assurance: Regions

Telecom Service Assurance is segmented based on regional analysis into five major regions. These include North America, Latin America, Europe, APAC, and MENA.

Telecom Service Assurance in North America was the leading segment, having accounted for nearly XX% of the overall market revenues in 2020. Increasing demand for 5G services in the future is a major reason for the growth in various regions, including India, China, and Indonesia. The growing population and increasing living standards have spurred the region's demand for telecom service assurance. The adoption of telecom service assurance has reduced the maintenance cost and alteration cost to communication service providers (CSPs). Automating the business processes with efficient end-to-end event processing taking into account resource, service, and customer perspectives has benefited the telecom service provider to eliminate the labor cost. An increase in the number of cellular/ mobile subscribers is expected to be a major driving force for the growth of the industry, along with concern over data privacy.

Telecom Service Assurance is further segmented by region into:

• North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United States and Canada

• Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil, and Rest of Latin America

• Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium, Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey, and Rest of Europe
• APAC Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia, and Rest of APAC
• MENA Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – North Africa, Israel, GCC, South Africa, and Rest of MENA

Telecom Service Assurance report also contains analysis on:

Telecom Service Assurance Segments:

• By Solution
  • Products
    • Quality and Service Management
    • Intelligent Assurance and Analytics
    • Fault and Event Management
    • Performance Management
  • Services
    • Managed Services
    • Professional Services
• By Operator Type
  • Fixed Operator
  • Mobile Operator
• By Deployment Mode
  • On-Premises
  • Cloud
• By Organization Size
  • SMEs
  • Large Enterprises

• Telecom Service Assurance Dynamics
• Telecom Service Assurance Size
• Supply & Demand
• Current Trends/Issues/Challenges
• Competition & Companies Involved in the Market
• Value Chain of the Market
• Market Drivers and Restraints

FAQs on Telecom Service Assurance

• Which segment is anticipated to hold the largest market share?
• At what CAGR is the market anticipated to grow between 2020 and 2030?
• Who are the key players in Telecom Service Assurance?
• What could be the challenging factors in the growth of Telecom Service Assurance?
• What are the growth drivers for Telecom Service Assurance?