Vietnam Online Travel Platforms and OTAs Market

Vietnam Online Travel Platforms and OTAs Market is worth USD 5 Bn, fueled by internet growth, middle-class expansion, and domestic tourism, with strong presence in Ho Chi Minh City, Hanoi, and Da Nang.

Region:Asia

Author(s):Dev

Product Code:KRAA4905

Pages:81

Published On:September 2025

About the Report

Base Year 2024

Vietnam Online Travel Platforms and OTAs Market Overview

  • The Vietnam Online Travel Platforms and OTAs Market is valued at USD 5 billion, based on a five-year historical analysis. This growth is primarily driven by the increasing adoption of digital technologies, a rise in domestic and international travel, and a growing preference for online booking solutions among consumers. The market has seen a significant shift towards mobile applications and user-friendly platforms, enhancing customer experience and convenience.
  • Key cities dominating this market include Ho Chi Minh City, Hanoi, and Da Nang. These urban centers are characterized by high tourist traffic, robust infrastructure, and a vibrant hospitality sector. The concentration of travel agencies, hotels, and attractions in these cities further fuels the demand for online travel services, making them pivotal in shaping the market landscape.
  • In 2023, the Vietnamese government implemented regulations to enhance the transparency and security of online travel transactions. This includes mandatory licensing for online travel agencies and strict compliance with consumer protection laws, aimed at fostering trust and safety in the digital travel ecosystem.
Vietnam Online Travel Platforms and OTAs Market Size

Vietnam Online Travel Platforms and OTAs Market Segmentation

By Type:The market is segmented into various types, including Hotel Booking Platforms, Flight Booking Platforms, Package Tour Providers, Car Rental Services, Travel Insurance Services, Local Experience Providers, and Others. Among these, Hotel Booking Platforms are the most dominant, driven by the increasing number of domestic and international travelers seeking accommodation options. The convenience of online booking and the availability of diverse options contribute to their popularity.

Vietnam Online Travel Platforms and OTAs Market segmentation by Type.

By End-User:The end-user segmentation includes Individual Travelers, Corporate Clients, Travel Agencies, and Government Organizations. Individual Travelers represent the largest segment, driven by the growing trend of personalized travel experiences and the increasing use of mobile applications for booking. This segment's growth is fueled by the rise of social media and online reviews, influencing consumer choices.

Vietnam Online Travel Platforms and OTAs Market segmentation by End-User.

Vietnam Online Travel Platforms and OTAs Market Competitive Landscape

The Vietnam Online Travel Platforms and OTAs Market is characterized by a dynamic mix of regional and international players. Leading participants such as VietTravel, Traveloka, Agoda, Booking.com, Expedia, Tugo, Mytour, Vntrip, Chudu24, VietJet Air, Phong Nha Travel, Saigon Tourist, FPT Travel, Vietnam Airlines, TripAdvisor contribute to innovation, geographic expansion, and service delivery in this space.

VietTravel

2002

Da Nang, Vietnam

Traveloka

2012

Jakarta, Indonesia

Agoda

2005

Singapore

Booking.com

1996

Amsterdam, Netherlands

Expedia

1996

Seattle, USA

Company

Establishment Year

Headquarters

Group Size (Large, Medium, or Small as per industry convention)

Customer Acquisition Cost

Average Revenue Per User (ARPU)

Conversion Rate

Customer Retention Rate

Pricing Strategy

Vietnam Online Travel Platforms and OTAs Market Industry Analysis

Growth Drivers

  • Increasing Internet Penetration:Vietnam's internet penetration rate reached 73% in the future, with over 75 million users accessing online services. This growth is driven by affordable mobile data plans, which cost an average of $0.50 per GB. The increasing connectivity facilitates the use of online travel platforms, allowing consumers to easily book travel services. As more users come online, the demand for digital travel solutions is expected to rise, further propelling the online travel market.
  • Rising Middle-Class Population:The middle-class population in Vietnam is projected to grow to 35 million in the future, representing a significant increase from 20 million in 2018. This demographic shift is accompanied by rising disposable incomes, with the average household income expected to reach $8,000 annually. As more individuals enter the middle class, their propensity to spend on travel and leisure activities increases, driving demand for online travel services and platforms.
  • Growth in Domestic Tourism:Domestic tourism in Vietnam is anticipated to reach 90 million trips in the future, up from 80 million in the future. This growth is fueled by government initiatives promoting local destinations and the increasing popularity of short getaways among urban residents. The rise in domestic travel encourages the use of online travel agencies (OTAs) for booking accommodations and experiences, thus enhancing the overall market for online travel platforms.

Market Challenges

  • Intense Competition:The online travel market in Vietnam is characterized by fierce competition, with over 50 OTAs vying for market share. Major players like Agoda and Booking.com dominate, making it challenging for new entrants to establish themselves. This competitive landscape leads to price wars, which can erode profit margins. As a result, smaller OTAs must innovate and differentiate their offerings to survive in this crowded market.
  • Regulatory Compliance Issues:The Vietnamese government has implemented stringent regulations for online businesses, including licensing requirements for OTAs. In the future, over 30% of OTAs faced compliance challenges, leading to operational delays and potential fines. These regulatory hurdles can hinder market entry for new players and complicate operations for existing companies, impacting their ability to scale effectively in the growing market.

Vietnam Online Travel Platforms and OTAs Market Future Outlook

The Vietnam online travel market is poised for significant growth, driven by technological advancements and changing consumer preferences. As mobile payment solutions become more prevalent, the ease of booking travel online will likely increase. Additionally, the rise of personalized travel experiences and eco-tourism will shape the market landscape. Companies that leverage data analytics and AI to enhance customer service will gain a competitive edge, positioning themselves favorably in this dynamic environment.

Market Opportunities

  • Expansion of International Travel:With Vietnam's international tourist arrivals projected to reach 25 million in the future, there is a substantial opportunity for OTAs to cater to inbound travelers. This growth can be capitalized on by offering tailored packages and localized services, enhancing the overall travel experience for foreign visitors.
  • Development of Niche Travel Segments:The rise of niche travel segments, such as wellness tourism and adventure travel, presents a unique opportunity for OTAs. By focusing on these specialized markets, companies can attract specific customer demographics, thereby increasing their market share and enhancing customer loyalty through targeted offerings.

Scope of the Report

SegmentSub-Segments
By Type

Hotel Booking Platforms

Flight Booking Platforms

Package Tour Providers

Car Rental Services

Travel Insurance Services

Local Experience Providers

Others

By End-User

Individual Travelers

Corporate Clients

Travel Agencies

Government Organizations

By Sales Channel

Direct Online Sales

Third-Party Aggregators

Mobile Applications

Offline Travel Agents

By Customer Segment

Leisure Travelers

Business Travelers

Group Travelers

Solo Travelers

By Payment Method

Credit/Debit Cards

Mobile Wallets

Bank Transfers

Cash Payments

By Region

Northern Vietnam

Central Vietnam

Southern Vietnam

Urban Areas

Rural Areas

By Travel Type

Domestic Travel

International Travel

Business Travel

Adventure Travel

Key Target Audience

Investors and Venture Capitalist Firms

Government and Regulatory Bodies (e.g., Vietnam National Administration of Tourism, Ministry of Culture, Sports and Tourism)

Travel Agencies and Tour Operators

Online Payment Solution Providers

Hospitality Industry Stakeholders (e.g., Hotels, Resorts)

Local Tourism Boards and Associations

Technology Providers and Software Developers

Advertising and Marketing Agencies

Players Mentioned in the Report:

VietTravel

Traveloka

Agoda

Booking.com

Expedia

Tugo

Mytour

Vntrip

Chudu24

VietJet Air

Phong Nha Travel

Saigon Tourist

FPT Travel

Vietnam Airlines

TripAdvisor

Table of Contents

Market Assessment Phase

1. Executive Summary and Approach


2. Vietnam Online Travel Platforms and OTAs Market Overview

2.1 Key Insights and Strategic Recommendations

2.2 Vietnam Online Travel Platforms and OTAs Market Overview

2.3 Definition and Scope

2.4 Evolution of Market Ecosystem

2.5 Timeline of Key Regulatory Milestones

2.6 Value Chain & Stakeholder Mapping

2.7 Business Cycle Analysis

2.8 Policy & Incentive Landscape


3. Vietnam Online Travel Platforms and OTAs Market Analysis

3.1 Growth Drivers

3.1.1 Increasing Internet Penetration
3.1.2 Rising Middle-Class Population
3.1.3 Growth in Domestic Tourism
3.1.4 Adoption of Mobile Payment Solutions

3.2 Market Challenges

3.2.1 Intense Competition
3.2.2 Regulatory Compliance Issues
3.2.3 Infrastructure Limitations
3.2.4 Consumer Trust and Security Concerns

3.3 Market Opportunities

3.3.1 Expansion of International Travel
3.3.2 Development of Niche Travel Segments
3.3.3 Partnerships with Local Businesses
3.3.4 Technological Innovations in Travel Services

3.4 Market Trends

3.4.1 Personalization of Travel Experiences
3.4.2 Growth of Eco-Tourism
3.4.3 Integration of AI in Customer Service
3.4.4 Rise of Social Media Influencer Marketing

3.5 Government Regulation

3.5.1 Licensing Requirements for OTAs
3.5.2 Data Protection Regulations
3.5.3 Consumer Rights Protection Laws
3.5.4 Taxation Policies for Online Services

4. SWOT Analysis


5. Stakeholder Analysis


6. Porter's Five Forces Analysis


7. Vietnam Online Travel Platforms and OTAs Market Market Size, 2019-2024

7.1 By Value

7.2 By Volume

7.3 By Average Selling Price


8. Vietnam Online Travel Platforms and OTAs Market Segmentation

8.1 By Type

8.1.1 Hotel Booking Platforms
8.1.2 Flight Booking Platforms
8.1.3 Package Tour Providers
8.1.4 Car Rental Services
8.1.5 Travel Insurance Services
8.1.6 Local Experience Providers
8.1.7 Others

8.2 By End-User

8.2.1 Individual Travelers
8.2.2 Corporate Clients
8.2.3 Travel Agencies
8.2.4 Government Organizations

8.3 By Sales Channel

8.3.1 Direct Online Sales
8.3.2 Third-Party Aggregators
8.3.3 Mobile Applications
8.3.4 Offline Travel Agents

8.4 By Customer Segment

8.4.1 Leisure Travelers
8.4.2 Business Travelers
8.4.3 Group Travelers
8.4.4 Solo Travelers

8.5 By Payment Method

8.5.1 Credit/Debit Cards
8.5.2 Mobile Wallets
8.5.3 Bank Transfers
8.5.4 Cash Payments

8.6 By Region

8.6.1 Northern Vietnam
8.6.2 Central Vietnam
8.6.3 Southern Vietnam
8.6.4 Urban Areas
8.6.5 Rural Areas

8.7 By Travel Type

8.7.1 Domestic Travel
8.7.2 International Travel
8.7.3 Business Travel
8.7.4 Adventure Travel

9. Vietnam Online Travel Platforms and OTAs Market Competitive Analysis

9.1 Market Share of Key Players

9.2 Cross Comparison of Key Players

9.2.1 Company Name
9.2.2 Group Size (Large, Medium, or Small as per industry convention)
9.2.3 Customer Acquisition Cost
9.2.4 Average Revenue Per User (ARPU)
9.2.5 Conversion Rate
9.2.6 Customer Retention Rate
9.2.7 Pricing Strategy
9.2.8 Market Penetration Rate
9.2.9 Customer Satisfaction Score
9.2.10 Return on Investment (ROI)

9.3 SWOT Analysis of Top Players

9.4 Pricing Analysis

9.5 Detailed Profile of Major Companies

9.5.1 VietTravel
9.5.2 Traveloka
9.5.3 Agoda
9.5.4 Booking.com
9.5.5 Expedia
9.5.6 Tugo
9.5.7 Mytour
9.5.8 Vntrip
9.5.9 Chudu24
9.5.10 VietJet Air
9.5.11 Phong Nha Travel
9.5.12 Saigon Tourist
9.5.13 FPT Travel
9.5.14 Vietnam Airlines
9.5.15 TripAdvisor

10. Vietnam Online Travel Platforms and OTAs Market End-User Analysis

10.1 Procurement Behavior of Key Ministries

10.1.1 Travel Budget Allocation
10.1.2 Preferred Travel Agencies
10.1.3 Compliance with Procurement Policies

10.2 Corporate Spend on Infrastructure & Energy

10.2.1 Investment in Travel Technology
10.2.2 Budget for Employee Travel
10.2.3 Partnerships with OTAs

10.3 Pain Point Analysis by End-User Category

10.3.1 Booking Difficulties
10.3.2 Lack of Customization
10.3.3 Customer Service Issues

10.4 User Readiness for Adoption

10.4.1 Familiarity with Online Platforms
10.4.2 Trust in Digital Transactions
10.4.3 Willingness to Use Mobile Apps

10.5 Post-Deployment ROI and Use Case Expansion

10.5.1 Measurement of Travel Efficiency
10.5.2 User Feedback Mechanisms
10.5.3 Opportunities for Upselling

11. Vietnam Online Travel Platforms and OTAs Market Future Size, 2025-2030

11.1 By Value

11.2 By Volume

11.3 By Average Selling Price


Go-To-Market Strategy Phase

1. Whitespace Analysis + Business Model Canvas

1.1 Market Gaps Identification

1.2 Value Proposition Development

1.3 Revenue Streams Analysis

1.4 Key Partnerships

1.5 Cost Structure Overview

1.6 Customer Segments

1.7 Channels of Distribution


2. Marketing and Positioning Recommendations

2.1 Branding Strategies

2.2 Product USPs


3. Distribution Plan

3.1 Urban Retail vs Rural NGO Tie-ups


4. Channel & Pricing Gaps

4.1 Underserved Routes

4.2 Pricing Bands


5. Unmet Demand & Latent Needs

5.1 Category Gaps

5.2 Consumer Segments


6. Customer Relationship

6.1 Loyalty Programs

6.2 After-sales Service


7. Value Proposition

7.1 Sustainability

7.2 Integrated Supply Chains


8. Key Activities

8.1 Regulatory Compliance

8.2 Branding

8.3 Distribution Setup


9. Entry Strategy Evaluation

9.1 Domestic Market Entry Strategy

9.1.1 Product Mix
9.1.2 Pricing Band
9.1.3 Packaging

9.2 Export Entry Strategy

9.2.1 Target Countries
9.2.2 Compliance Roadmap

10. Entry Mode Assessment

10.1 JV

10.2 Greenfield

10.3 M&A

10.4 Distributor Model


11. Capital and Timeline Estimation

11.1 Capital Requirements

11.2 Timelines


12. Control vs Risk Trade-Off

12.1 Ownership vs Partnerships


13. Profitability Outlook

13.1 Breakeven Analysis

13.2 Long-term Sustainability


14. Potential Partner List

14.1 Distributors

14.2 JVs

14.3 Acquisition Targets


15. Execution Roadmap

15.1 Phased Plan for Market Entry

15.1.1 Market Setup
15.1.2 Market Entry
15.1.3 Growth Acceleration
15.1.4 Scale & Stabilize

15.2 Key Activities and Milestones

15.2.1 Activity Planning
15.2.2 Milestone Tracking

Research Methodology

ApproachModellingSample

Phase 1: Approach1

Desk Research

  • Analysis of industry reports from tourism boards and government agencies in Vietnam
  • Review of online travel platform usage statistics from market research firms
  • Examination of consumer behavior studies related to online travel bookings

Primary Research

  • Interviews with executives from leading online travel agencies (OTAs) operating in Vietnam
  • Surveys targeting frequent travelers to gather insights on platform preferences
  • Focus groups with travel industry stakeholders, including hotel managers and tour operators

Validation & Triangulation

  • Cross-validation of findings through multiple data sources, including government tourism statistics
  • Triangulation of consumer insights with sales data from OTAs
  • Sanity checks conducted through expert panel reviews comprising industry veterans

Phase 2: Market Size Estimation1

Top-down Assessment

  • Estimation of total travel expenditure in Vietnam as a basis for OTA market size
  • Segmentation of market size by domestic and international travel bookings
  • Incorporation of growth rates from tourism forecasts and economic indicators

Bottom-up Modeling

  • Collection of transaction data from major OTAs to establish average booking values
  • Analysis of user engagement metrics to estimate the number of active users on platforms
  • Calculation of market size based on user volume and average transaction value

Forecasting & Scenario Analysis

  • Multi-factor regression analysis incorporating tourism growth, digital adoption rates, and economic conditions
  • Scenario modeling based on potential impacts of regulatory changes and global travel trends
  • Development of baseline, optimistic, and pessimistic forecasts through 2028

Phase 3: CATI Sample Composition1

Scope Item/SegmentSample SizeTarget Respondent Profiles
Domestic Travel Users150Frequent Travelers, Business Travelers
International Travel Users100Leisure Travelers, Expatriates
OTA Service Providers80Product Managers, Marketing Directors
Travel Agency Representatives70Agency Owners, Travel Consultants
Tourism Board Officials50Policy Makers, Tourism Development Managers

Frequently Asked Questions

What is the current value of the Vietnam Online Travel Platforms and OTAs market?

The Vietnam Online Travel Platforms and OTAs market is valued at approximately USD 5 billion, reflecting significant growth driven by increased digital technology adoption and a rise in both domestic and international travel preferences.

Which cities are the key players in the Vietnam Online Travel Platforms market?

What are the main types of services offered by OTAs in Vietnam?

Who are the primary end-users of online travel platforms in Vietnam?

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