Urban Retail Insights

Delving into Customer and Retailer Satisfaction in Chennai Commercial Hub


Author(s):Anchal Kumar and Aditya Konnur

Product Code:KR1351

Download Sample Report download
Buy the Full ReportStarting from $4750
Published on

July 2023

Total pages


About the Report

About the Report


Commercial malls have become integral components of urban landscapes in India, embodying the evolution of consumer culture, retail trends, and modern lifestyles. These sprawling complexes offer a multifaceted experience, combining shopping, entertainment, dining, and social interactions under a single roof. As economic prosperity continues to rise and urbanization progresses, commercial malls have gained significant traction across the country. This overview delves into the key aspects of commercial malls in India, highlighting their impact, growth trajectory, and significance within the Indian retail sector.

Phoenix Market City Chennai

This comprehensive report offers valuable insights and surveys conducted on many retail malls from multiple perspectives, including customers and retailers. It serves as a rich source of in-depth data and information about the company, covering its structure, operations, SWOT analysis, product and service offerings, corporate actions, and face-to-face surveys. The report provides a 360-degree view, offering a holistic understanding of the company and its market presence.

Commercial Malls Chennai Analysis:

  • In an effort to instill customer confidence and adapt to the new normal, Retail Malls has seamlessly integrated innovative technology into their cross-platform apps
  • Retail Malls in Chennai forms strategic partnerships with popular brands, local businesses, and influencers to enhance cross-promotion, expanding its reach to a wider audience.
  • The respondents' feedback indicates that retail mall enjoys a robust reputation, with a majority strongly agreeing that the mall is well-reputed, comparable to international brands, and considered an up-market shopping destination, among other positive attributes.
  • Retail malls in Chennai are one of the largest and most popular shopping malls in the city. Majority of the outlets retail mall ‘strongly agrees’ that it is an innovative mall and mall which has all popular brands under one roof.

Competitive Landscape:

The competition landscape for retail malls in Chennai comprises a diverse mix of shopping destinations and retail centers in the region. It faces competition from various malls and shopping complexes that offer a wide range of products, entertainment options, and dining experiences. However, many big commercial malls stand out with its strong reputation, upscale positioning, and a broad selection of international and domestic brands, making it a preferred choice for shoppers in Chennai.

In the bustling retail landscape of, retail malls face competition from a diverse array of shopping destinations and malls. Express Avenue, Forum Vijaya Mall, VR Chennai, and others offer a variety of shopping, dining, and entertainment options, creating a vibrant and competitive environment. The mall's focus on providing a premium shopping experience and a wide range of amenities has made it a preferred choice for shoppers seeking a high-quality retail destination in the city. As competition continues to evolve, retail malls strive to maintain its competitive edge and offer an unparalleled shopping experience to its valued customers.

Scope Of The Report

Scope of the Report

Detailed information on commercial mall in Chennai required for business and competitor intelligence needs

  • A study of the major internal and external factors affecting commercial mall in the form of a SWOT analysis
  • An in-depth view of the business model of commercial mall including a breakdown and examination of key business segments
  • Insight and Analysis of Customer Survey Index, Retail Survey Index, Face to Face Surveys for commercial mall in Chennai.
  • News about commercial mall in Chennai, such as business expansion, restructuring, and contract wins
  • Large number of easy-to-grasp charts and graphs that present important data and key trends.
Customize This Report for You
Need a Specific Data? Like: Pricing Analysis Competitor Analysis Benchmarking Data Business Planning
Customize Now!



Key Target Audience – Organizations and Entities Who Can Benefit by Subscribing This Report:

  • Retail Companies
  • Malls Service Providers
  • Potential Market Entrants
  • National and International Companies
  • Food Service Companies
  • Apparels and Textile Companies
  • Industry Associations
  • Consulting Agencies
  • Government Bodies & Regulating Authorities

Study Period for the Report:  

  • 2023

Table of Contents

Table of Contents

1. Respondent Demographics

2. Preferred mall

3. Customer Satisfaction

4. Mall Perception and Rating

5. Partnership Dynamics

6. Operating Duration

7. Facility Services

8. Retail Experience

9. Training and Awareness

10. Payment Details and Experience

11. Infrastructure and Experience

12. Support and Feedback

13. Digital Engagement

14. Added Features 

15. Complaint Management

16. Research Methodology

17. Disclaimer

18. Contact Us

You can also purchase parts of this report.
Do you want to check out a section wise price list?
Get Price Break-up

Research Methodology

Research Methodology

Step : 1 Identifying Key Variables: Ecosystem creation for all the major entities and referring to multiple secondary and proprietary databases to perform desk research around market to collate industry level information.

Step : 2 Market Building: Collating statistics on retail mall over the years, penetration of marketplaces and service providers ratio to compute revenue generated for logistics services. We will also review service quality statistics to understand revenue generated which can ensure accuracy behind the data points shared.

Step : 3 Validating and Finalizing: Building market hypothesis and conducting CATIs with industry exerts belonging to different companies to validate statistics and seek operational and financial information from company representatives.

Step : 4 Research output: Our team has approached multiple Respondents, Retailers and understanded nature of product segments and sales, consumer preference and other parameters, which supported us validate statistics derived through bottom to top approach from logistics and warehousing providers.

Phoenix Market insights

Frequently Asked Questions

Frequently Asked Questions

Which is the biggest mall in Chennai?

The Express Avenue Mall is the biggest mall of Chennai and South India.

Which mall in Chennai is best for shopping?

Phoenix Marketcity, Express avenue Mall, Ampa skywalk Mall, Chennai Citi Centre are some of the best malls for shopping in chennai.

How many malls are there in Chennai?

There are a total of around 231 malls in Chennai.

Which is the oldest shopping mall in Chennai?

Spencer Plaza is the oldest shopping mall in Chennai. It was built in 1863.

Why Buy From US?

Refine Robust Result (RRR) Framework

What makes us stand out is that our consultants follows Robust, Refine and Result (RRR) methodology. i.e. Robust for clear definitions, approaches and sanity checking, Refine for differentiating respondents facts and opinions and Result for presenting data with story

Our Reach Is Unmatched

We have set a benchmark in the industry by offering our clients with syndicated and customized market research reports featuring coverage of entire market as well as meticulous research and analyst insights.

Shifting the Research Paradigm

While we don't replace traditional research, we flip the method upside down. Our dual approach of Top Bottom & Bottom Top ensures quality deliverable by not just verifying company fundamentals but also looking at the sector and macroeconomic factors.

More Insights-Better Decisions

With one step in the future, our research team constantly tries to show you the bigger picture. We help with some of the tough questions you may encounter along the way: How is the industry positioned? Best marketing channel? KPI's of competitors? By aligning every element, we help maximize success.

Transparency and Trust

Our report gives you instant access to the answers and sources that other companies might choose to hide. We elaborate each steps of research methodology we have used and showcase you the sample size to earn your trust.

Round the Clock Support

If you need any support, we are here! We pride ourselves on universe strength, data quality, and quick, friendly, and professional service.

Why Client Choose Us?

400000+ Reports in repository
150+ Consulting project a year
100+ Analysts
8000+ Client Queries in 2022