Vietnam E-Pharmacy & Health E-Commerce Market

Vietnam E-Pharmacy & Health E-Commerce Market, valued at USD 130 million, is growing due to high internet usage, government regulations, and demand for prescription drugs and health supplements.

Region:Asia

Author(s):Geetanshi

Product Code:KRAA3711

Pages:80

Published On:September 2025

About the Report

Base Year 2024

Vietnam E-Pharmacy & Health E-Commerce Market Overview

  • The Vietnam E-Pharmacy & Health E-Commerce Market is valued at USD 130 million, based on a five-year historical analysis. This growth is primarily driven by the increasing adoption of digital health solutions, rising consumer demand for convenient access to medications, and the expansion of online healthcare services. The market has seen a significant shift towards e-commerce platforms, especially during the pandemic, which accelerated the trend of online shopping for health-related products. Key drivers include rapid digitalization, widespread internet penetration (with over 78 million internet users and a 79% penetration rate), and the expansion of mobile payment systems, all of which have made online health platforms more accessible and user-friendly .
  • Key cities such asHo Chi Minh CityandHanoidominate the market due to their large urban populations, higher disposable incomes, and better internet connectivity. These cities have robust infrastructure for logistics and delivery, making them ideal hubs for e-pharmacy services. Additionally, growing health awareness among consumers in these regions has further fueled demand for online health products and services. The market is also seeing increased purchases of vitamins, dietary supplements, herbal remedies, skincare, and hygiene essentials, reflecting a broader shift toward preventive and holistic healthcare .
  • In 2023, the Vietnamese government implemented regulations to enhance the safety and quality of e-pharmacy services. This includes the requirement for all online pharmacies to obtain a license from the Ministry of Health, ensuring compliance with national health standards. The regulation, underCircular No. 02/2023/TT-BYT issued by the Ministry of Health, mandates operational licensing, prescription verification for prescription drugs, and digital record-keeping for all transactions, aiming to protect consumers and promote the responsible use of medications in the digital marketplace .
Vietnam E-Pharmacy & Health E-Commerce Market Size

Vietnam E-Pharmacy & Health E-Commerce Market Segmentation

By Type:The market is segmented into various types of products, including Prescription Medications, Over-the-Counter (OTC) Products, Health Supplements, Personal Care & Beauty Products, Medical Devices & Equipment, Herbal & Traditional Medicines, Wellness & Preventive Care Products, and Others (e.g., Home Healthcare, Mother & Baby Care). Among these,Prescription MedicationsandHealth Supplementsare particularly prominent due to increasing health consciousness and the trend of self-medication. E-pharmacies are expanding their product range to include vitamins, dietary supplements, herbal remedies, and wellness products, reflecting consumer demand for preventive and holistic health solutions .

Vietnam E-Pharmacy & Health E-Commerce Market segmentation by Type.

By End-User:The end-user segmentation includes Individual Consumers, Healthcare Professionals, Hospitals and Clinics, and Corporate Clients.Individual Consumersrepresent the largest segment, driven by the increasing trend of online shopping and the convenience of accessing health products from home. Healthcare Professionals and Hospitals also contribute significantly, as they increasingly rely on e-pharmacy services for patient care and medication management. The growing adoption of digital platforms by both consumers and healthcare providers is strengthening the end-user base .

Vietnam E-Pharmacy & Health E-Commerce Market segmentation by End-User.

Vietnam E-Pharmacy & Health E-Commerce Market Competitive Landscape

The Vietnam E-Pharmacy & Health E-Commerce Market is characterized by a dynamic mix of regional and international players. Leading participants such as Pharmacity, Long Chau Pharmacy (FPT Retail), An Khang Pharmacy (The Gioi Di Dong), Medigo, MyPharma, Jio Health, Hoan My Medical Corporation, DrugBank, TikiCare (Tiki.vn Health Vertical), Lazada Health, Shopee Health, An Phuoc Pharmacy, Phuoc An Pharmacy, Viettel Media (Viettel Solutions Health), Med247 contribute to innovation, geographic expansion, and service delivery in this space.

Pharmacity

2011

Ho Chi Minh City, Vietnam

Long Chau Pharmacy (FPT Retail)

2017

Ho Chi Minh City, Vietnam

An Khang Pharmacy (The Gioi Di Dong)

2017

Ho Chi Minh City, Vietnam

Medigo

2019

Ho Chi Minh City, Vietnam

MyPharma

2018

Ho Chi Minh City, Vietnam

Company

Establishment Year

Headquarters

Group Size (Large, Medium, or Small as per industry convention)

Revenue Growth Rate (YoY %)

Gross Merchandise Value (GMV)

Customer Acquisition Cost (CAC)

Average Order Value (AOV)

Customer Retention Rate (%)

Vietnam E-Pharmacy & Health E-Commerce Market Industry Analysis

Growth Drivers

  • Increasing Internet Penetration:Vietnam's internet penetration rate reached 75%, with approximately 77 million users accessing online services. This growth facilitates the expansion of e-pharmacy platforms, allowing consumers to easily access health products and services. The increasing availability of affordable smartphones and improved broadband infrastructure further supports this trend, enabling more individuals to engage in online health shopping, thus driving the e-pharmacy market forward.
  • Rising Health Awareness:The Vietnamese population is increasingly prioritizing health, with healthcare spending projected to reach $18 billion. This shift is driven by a growing middle class and heightened awareness of health issues, leading to increased demand for health-related products. As consumers seek convenient access to medications and health services, e-pharmacies are well-positioned to meet this demand, contributing to market growth and innovation in health solutions.
  • Government Support for Digital Health Initiatives:The Vietnamese government has allocated $1.2 billion to enhance digital health infrastructure. This investment aims to promote telemedicine and e-pharmacy services, ensuring regulatory frameworks support digital health solutions. By fostering an environment conducive to innovation, the government is encouraging the growth of e-pharmacies, which can leverage technology to improve service delivery and patient engagement in the healthcare sector.

Market Challenges

  • Regulatory Compliance Issues:E-pharmacies in Vietnam face stringent regulatory requirements, including licensing and operational standards. As of now, only 30% of e-pharmacies comply with these regulations, leading to potential legal challenges and operational disruptions. The complex regulatory landscape can hinder market entry for new players and create barriers for existing businesses, impacting overall market growth and consumer trust in e-pharmacy services.
  • Trust and Security Concerns:Consumer trust remains a significant challenge for e-pharmacies, with 60% of potential users expressing concerns about data security and product authenticity. Incidents of online fraud and counterfeit medications have increased, further exacerbating these fears. Building a secure and trustworthy online environment is crucial for e-pharmacies to attract and retain customers, as well as to foster long-term growth in the market.

Vietnam E-Pharmacy & Health E-Commerce Market Future Outlook

The future of Vietnam's e-pharmacy and health e-commerce market appears promising, driven by technological advancements and changing consumer behaviors. As digital health solutions become more integrated into everyday life, e-pharmacies are expected to enhance their service offerings, focusing on user experience and personalized care. Additionally, the collaboration between e-pharmacies and healthcare providers will likely expand, creating a more cohesive healthcare ecosystem that prioritizes patient engagement and accessibility in the coming years.

Market Opportunities

  • Expansion of Telehealth Services:The telehealth sector in Vietnam is projected to grow significantly, with an estimated 12 million users. This presents a substantial opportunity for e-pharmacies to integrate telehealth services, offering consultations and prescriptions online, thereby enhancing customer convenience and expanding their service portfolio.
  • Growth in Mobile Health Applications:The mobile health app market is expected to reach $400 million in Vietnam. E-pharmacies can capitalize on this trend by developing user-friendly applications that facilitate medication management, health tracking, and direct purchasing, thus improving customer engagement and loyalty in a competitive landscape.

Scope of the Report

SegmentSub-Segments
By Type

Prescription Medications

Over-the-Counter (OTC) Products

Health Supplements

Personal Care & Beauty Products

Medical Devices & Equipment

Herbal & Traditional Medicines

Wellness & Preventive Care Products

Others (e.g., Home Healthcare, Mother & Baby Care)

By End-User

Individual Consumers

Healthcare Professionals

Hospitals and Clinics

Corporate Clients

By Sales Channel

Direct-to-Consumer (D2C) Platforms

Third-Party Marketplaces

Mobile Applications

Social Commerce (via Social Media)

Telemedicine-Integrated E-Pharmacy

By Distribution Mode

Home Delivery

Click and Collect

Pharmacy Pickup

By Price Range

Budget

Mid-Range

Premium

By Product Origin

Domestic Products

Imported Products

By Consumer Demographics

Age Group

Gender

Income Level

Urban vs Rural

Key Target Audience

Investors and Venture Capitalist Firms

Government and Regulatory Bodies (e.g., Ministry of Health, Ministry of Industry and Trade)

Pharmaceutical Manufacturers

Health and Wellness Product Suppliers

Logistics and Delivery Service Providers

Insurance Companies

Telehealth Service Providers

Pharmacy Associations

Players Mentioned in the Report:

Pharmacity

Long Chau Pharmacy (FPT Retail)

An Khang Pharmacy (The Gioi Di Dong)

Medigo

MyPharma

Jio Health

Hoan My Medical Corporation

DrugBank

TikiCare (Tiki.vn Health Vertical)

Lazada Health

Shopee Health

An Phuoc Pharmacy

Phuoc An Pharmacy

Viettel Media (Viettel Solutions Health)

Med247

Table of Contents

Market Assessment Phase

1. Executive Summary and Approach


2. Vietnam E-Pharmacy & Health E-Commerce Market Overview

2.1 Key Insights and Strategic Recommendations

2.2 Vietnam E-Pharmacy & Health E-Commerce Market Overview

2.3 Definition and Scope

2.4 Evolution of Market Ecosystem

2.5 Timeline of Key Regulatory Milestones

2.6 Value Chain & Stakeholder Mapping

2.7 Business Cycle Analysis

2.8 Policy & Incentive Landscape


3. Vietnam E-Pharmacy & Health E-Commerce Market Analysis

3.1 Growth Drivers

3.1.1 Increasing Internet Penetration
3.1.2 Rising Health Awareness
3.1.3 Convenience of Online Shopping
3.1.4 Government Support for Digital Health Initiatives

3.2 Market Challenges

3.2.1 Regulatory Compliance Issues
3.2.2 Trust and Security Concerns
3.2.3 Competition from Traditional Pharmacies
3.2.4 Limited Consumer Awareness of E-Pharmacy Services

3.3 Market Opportunities

3.3.1 Expansion of Telehealth Services
3.3.2 Growth in Mobile Health Applications
3.3.3 Partnerships with Healthcare Providers
3.3.4 Development of Personalized Medicine Solutions

3.4 Market Trends

3.4.1 Increased Use of AI in Health Services
3.4.2 Shift Towards Preventive Healthcare
3.4.3 Rise of Subscription-Based Health Services
3.4.4 Integration of E-Commerce with Social Media Platforms

3.5 Government Regulation

3.5.1 Licensing Requirements for E-Pharmacies
3.5.2 Data Protection Regulations
3.5.3 Pricing Controls on Pharmaceuticals
3.5.4 Guidelines for Online Prescription Services

4. SWOT Analysis


5. Stakeholder Analysis


6. Porter's Five Forces Analysis


7. Vietnam E-Pharmacy & Health E-Commerce Market Market Size, 2019-2024

7.1 By Value

7.2 By Volume

7.3 By Average Selling Price


8. Vietnam E-Pharmacy & Health E-Commerce Market Segmentation

8.1 By Type

8.1.1 Prescription Medications
8.1.2 Over-the-Counter (OTC) Products
8.1.3 Health Supplements
8.1.4 Personal Care & Beauty Products
8.1.5 Medical Devices & Equipment
8.1.6 Herbal & Traditional Medicines
8.1.7 Wellness & Preventive Care Products
8.1.8 Others (e.g., Home Healthcare, Mother & Baby Care)

8.2 By End-User

8.2.1 Individual Consumers
8.2.2 Healthcare Professionals
8.2.3 Hospitals and Clinics
8.2.4 Corporate Clients

8.3 By Sales Channel

8.3.1 Direct-to-Consumer (D2C) Platforms
8.3.2 Third-Party Marketplaces
8.3.3 Mobile Applications
8.3.4 Social Commerce (via Social Media)
8.3.5 Telemedicine-Integrated E-Pharmacy

8.4 By Distribution Mode

8.4.1 Home Delivery
8.4.2 Click and Collect
8.4.3 Pharmacy Pickup

8.5 By Price Range

8.5.1 Budget
8.5.2 Mid-Range
8.5.3 Premium

8.6 By Product Origin

8.6.1 Domestic Products
8.6.2 Imported Products

8.7 By Consumer Demographics

8.7.1 Age Group
8.7.2 Gender
8.7.3 Income Level
8.7.4 Urban vs Rural

9. Vietnam E-Pharmacy & Health E-Commerce Market Competitive Analysis

9.1 Market Share of Key Players

9.2 Cross Comparison of Key Players

9.2.1 Company Name
9.2.2 Group Size (Large, Medium, or Small as per industry convention)
9.2.3 Revenue Growth Rate (YoY %)
9.2.4 Gross Merchandise Value (GMV)
9.2.5 Customer Acquisition Cost (CAC)
9.2.6 Average Order Value (AOV)
9.2.7 Customer Retention Rate (%)
9.2.8 Market Penetration Rate (%)
9.2.9 Active User Base (Monthly/Quarterly)
9.2.10 Order Fulfillment Time (Avg. Delivery Time)
9.2.11 Product Return/Refund Rate (%)
9.2.12 Net Promoter Score (NPS) / Customer Satisfaction Score
9.2.13 Regulatory Compliance Status
9.2.14 Pricing Strategy (Discounting, Premiumization, etc.)
9.2.15 Product Portfolio Breadth

9.3 SWOT Analysis of Top Players

9.4 Pricing Analysis

9.5 Detailed Profile of Major Companies

9.5.1 Pharmacity
9.5.2 Long Chau Pharmacy (FPT Retail)
9.5.3 An Khang Pharmacy (The Gioi Di Dong)
9.5.4 Medigo
9.5.5 MyPharma
9.5.6 Jio Health
9.5.7 Hoan My Medical Corporation
9.5.8 DrugBank
9.5.9 TikiCare (Tiki.vn Health Vertical)
9.5.10 Lazada Health
9.5.11 Shopee Health
9.5.12 An Phuoc Pharmacy
9.5.13 Phuoc An Pharmacy
9.5.14 Viettel Media (Viettel Solutions Health)
9.5.15 Med247

10. Vietnam E-Pharmacy & Health E-Commerce Market End-User Analysis

10.1 Procurement Behavior of Key Ministries

10.1.1 Ministry of Health
10.1.2 Ministry of Finance
10.1.3 Ministry of Industry and Trade

10.2 Corporate Spend on Infrastructure & Energy

10.2.1 Investment in Digital Health Infrastructure
10.2.2 Expenditure on E-Commerce Platforms
10.2.3 Budget Allocation for Health Initiatives

10.3 Pain Point Analysis by End-User Category

10.3.1 Individual Consumers
10.3.2 Healthcare Providers
10.3.3 Corporate Clients

10.4 User Readiness for Adoption

10.4.1 Awareness of E-Pharmacy Services
10.4.2 Digital Literacy Levels
10.4.3 Trust in Online Health Services

10.5 Post-Deployment ROI and Use Case Expansion

10.5.1 Evaluation of Cost Savings
10.5.2 User Feedback and Improvement Areas
10.5.3 Potential for Service Expansion

11. Vietnam E-Pharmacy & Health E-Commerce Market Future Size, 2025-2030

11.1 By Value

11.2 By Volume

11.3 By Average Selling Price


Go-To-Market Strategy Phase

1. Whitespace Analysis + Business Model Canvas

1.1 Market Gaps Identification

1.2 Business Model Framework


2. Marketing and Positioning Recommendations

2.1 Branding Strategies

2.2 Product USPs


3. Distribution Plan

3.1 Urban Retail vs Rural NGO Tie-ups


4. Channel & Pricing Gaps

4.1 Underserved Routes

4.2 Pricing Bands


5. Unmet Demand & Latent Needs

5.1 Category Gaps

5.2 Consumer Segments


6. Customer Relationship

6.1 Loyalty Programs

6.2 After-Sales Service


7. Value Proposition

7.1 Sustainability

7.2 Integrated Supply Chains


8. Key Activities

8.1 Regulatory Compliance

8.2 Branding

8.3 Distribution Setup


9. Entry Strategy Evaluation

9.1 Domestic Market Entry Strategy

9.1.1 Product Mix
9.1.2 Pricing Band
9.1.3 Packaging

9.2 Export Entry Strategy

9.2.1 Target Countries
9.2.2 Compliance Roadmap

10. Entry Mode Assessment

10.1 JV

10.2 Greenfield

10.3 M&A

10.4 Distributor Model


11. Capital and Timeline Estimation

11.1 Capital Requirements

11.2 Timelines


12. Control vs Risk Trade-Off

12.1 Ownership vs Partnerships


13. Profitability Outlook

13.1 Breakeven Analysis

13.2 Long-Term Sustainability


14. Potential Partner List

14.1 Distributors

14.2 JVs

14.3 Acquisition Targets


15. Execution Roadmap

15.1 Phased Plan for Market Entry

15.1.1 Market Setup
15.1.2 Market Entry
15.1.3 Growth Acceleration
15.1.4 Scale & Stabilize

15.2 Key Activities and Milestones

15.2.1 Activity Timeline
15.2.2 Milestone Tracking

Research Methodology

ApproachModellingSample

Phase 1: Approach1

Desk Research

  • Analysis of government health statistics and e-commerce reports from the Ministry of Health
  • Review of industry publications and market reports focusing on e-pharmacy trends in Vietnam
  • Examination of online consumer behavior studies and digital health adoption metrics

Primary Research

  • Interviews with key stakeholders in the e-pharmacy sector, including pharmacy owners and e-commerce platform managers
  • Surveys targeting consumers who have utilized e-pharmacy services to understand purchasing behavior
  • Focus group discussions with healthcare professionals to gauge perceptions of e-pharmacy services

Validation & Triangulation

  • Cross-validation of findings through comparison with international e-pharmacy market trends
  • Triangulation of data from consumer surveys, expert interviews, and industry reports
  • Sanity checks conducted through expert panel reviews comprising industry veterans and market analysts

Phase 2: Market Size Estimation1

Top-down Assessment

  • Estimation of total healthcare expenditure in Vietnam as a basis for e-pharmacy market potential
  • Segmentation of the market by product categories such as prescription medications, over-the-counter drugs, and health supplements
  • Incorporation of demographic data to assess potential market reach among different age groups

Bottom-up Modeling

  • Collection of sales data from leading e-pharmacy platforms to establish baseline revenue figures
  • Analysis of average transaction values and purchase frequency among online pharmacy customers
  • Estimation of growth rates based on historical data and emerging trends in digital health

Forecasting & Scenario Analysis

  • Development of predictive models using historical growth rates and current market dynamics
  • Scenario analysis based on potential regulatory changes and shifts in consumer behavior towards online health services
  • Creation of multiple growth scenarios (baseline, optimistic, and pessimistic) through 2030

Phase 3: CATI Sample Composition1

Scope Item/SegmentSample SizeTarget Respondent Profiles
Consumer E-Pharmacy Usage120Online Shoppers, Health-Conscious Consumers
Pharmacy Owners & Managers60Pharmacy Owners, E-Pharmacy Managers
Healthcare Professionals50Doctors, Pharmacists
Logistics Providers for E-Pharmacy40Logistics Managers, Supply Chain Coordinators
Regulatory Bodies & Health Authorities40Policy Makers, Regulatory Officers

Frequently Asked Questions

What is the current value of the Vietnam E-Pharmacy & Health E-Commerce Market?

The Vietnam E-Pharmacy & Health E-Commerce Market is valued at approximately USD 130 million, reflecting significant growth driven by increased digital health adoption and consumer demand for convenient access to medications and health services.

What factors are driving the growth of the e-pharmacy market in Vietnam?

Which cities are leading in the Vietnam E-Pharmacy market?

What types of products are commonly sold in Vietnam's e-pharmacy market?

Other Regional/Country Reports

Indonesia E-Pharmacy & Health E-Commerce Market

Malaysia E-Pharmacy & Health E-Commerce Market

KSA E-Pharmacy & Health E-Commerce Market

APAC E-Pharmacy & Health E-Commerce Market

SEA E-Pharmacy & Health E-Commerce Market

Thailand E-Pharmacy & Health E-Commerce Market

Other Adjacent Reports

Ksa Telehealth Services Market Report Size, Share, Growth Drivers, Trends, Opportunities & Forecast 2025–2030

Mexico Mobile Health Applications Market

Global pharmaceutical logistics market Size, Share, Growth Drivers, Trends, Opportunities & Forecast 2025–2030Kuwait digital therapeutics market size, share, growth drivers, trends, opportunities & forecast 2025–2030

Kuwait Health Supplements E-Commerce Market

Oman Medical Devices Online Market

Indonesia Personal Care Products E-Commerce Market

Oman Wellness Products Market

Oman Healthcare IT Solutions Market

Brazil Pharmaceutical Supply Chain Market

Why Buy From Us?

Refine Robust Result (RRR) Framework
Refine Robust Result (RRR) Framework

What makes us stand out is that our consultants follow Robust, Refine and Result (RRR) methodology. Robust for clear definitions, approaches and sanity checking, Refine for differentiating respondents' facts and opinions, and Result for presenting data with story.

Our Reach Is Unmatched
Our Reach Is Unmatched

We have set a benchmark in the industry by offering our clients with syndicated and customized market research reports featuring coverage of entire market as well as meticulous research and analyst insights.

Shifting the Research Paradigm
Shifting the Research Paradigm

While we don't replace traditional research, we flip the method upside down. Our dual approach of Top Bottom & Bottom Top ensures quality deliverable by not just verifying company fundamentals but also looking at the sector and macroeconomic factors.

More Insights-Better Decisions
More Insights-Better Decisions

With one step in the future, our research team constantly tries to show you the bigger picture. We help with some of the tough questions you may encounter along the way: How is the industry positioned? Best marketing channel? KPI's of competitors? By aligning every element, we help maximize success.

Transparency and Trust
Transparency and Trust

Our report gives you instant access to the answers and sources that other companies might choose to hide. We elaborate each steps of research methodology we have used and showcase you the sample size to earn your trust.

Round the Clock Support
Round the Clock Support

If you need any support, we are here! We pride ourselves on universe strength, data quality, and quick, friendly, and professional service.

Why Clients Choose Us?

400000+
Reports in repository
150+
Consulting projects a year
100+
Analysts
8000+
Client Queries in 2022