Australia Pharmacy Retail Market Outlook to 2025

Led by Growth in Increasing Number of Customer Footfall and Organic Expansion of Pharmacies


Author(s):Nishtha Noonwal

Product Code:KR1067

Download Sample Report download
Buy the Full ReportStarting from $4750
Published on

June 2021

Total pages


Table of Content

Download Sample Report download
Buy the Full ReportStarting from $4750

About the Report

About the Report

The report titled “Australia Pharmacy Retail Market Outlook to 2025- Led by Growth in Increasing Number of Customer Footfall and Organic Expansion of Pharmacies" provides a comprehensive analysis of Pharmacy Retail Services in Australia. The report covers various aspects including market size (Total Revenue and Number of Pharmacy Stores), Market Segmentations, Healthcare Landscape, Health Insurance, Trends & Developments, Pharmacies Geographical Landscape, Issues and Challenges, Government Regulations, COVID Impact, Online Pharmacy Market, Pharmacy Information System Software Landscape in Australia and Competition Landscape of Major Players.

The Australian pharmacy retail market report concludes with projections for the future of the industry including forecasted revenue by 2025, market segmentation, and analysts’ take on the future.

Australia Pharmacy Retail Market

Australia Pharmacy Retail Market Overview and Size

The pharmacy Retail Market in Australia has witnessed a moderate rise over the review period 2015-20. Growth in the Number of Pharmacists, Proportion of Ageing Population Proportion, Increasing Number of Healthcare Problems, per capita healthcare expenditure, a number of insured patients, the PBS Scheme, etc. have augmented the growth in the Australian Pharmacy Retail Market. New South Wales, Victoria and Queensland are the regions with a maximum number of customer footfall and average basket size. The growth in the market was further supported by Pharmacies expansion in terms of the Number of Stores, services and home deliveries of medications to the patients in the country.

COVID-19 Pandemic on the other hand impacted the customer footfall and average basket size of customers for the initial few months of the pandemic. However, as the restrictions were reduced the situation also got back to normal.

Australia Pharmacy Retail Market Segmentations

By Market Structure: In terms of the Number of Pharmacy Stores and Revenue, Pharmacy Chains captured the majority of the share in 2020. Pharmacy chains provide multiple value-added services along with Click and Collect and Home Delivery option. Independent Stores on the other hand focuses on providing Patented and Generic Drugs as it is preferred by Australians largely for such categories.

By Type of Pharmacy: Community Pharmacy dominates the market in terms of Number of Stores, followed by discount pharmacies in the country in 2020. Prescribed, OTC, and Non-Pharma Products were the major categories being demanded at Community Pharmacies.

By Type of Products: Prescribed Drugs dominate the market in Australia in 2020, followed by Over Counter medicines. High growth was recorded in the OTC segment as a result of the COVID-19 Pandemic wherein major medicines were taken for Analgesics, Cough & Cold Digestive Care, etc.

By Therapeutic Area: Cardiovascular dominated the market in terms of revenue in the country as Australian adults aged 18 years and over had 1 or more conditions related to the heart or vascular disease in 2020. Anti Infectives, Central Nervous System, Vitamins Minerals & Nutrients, and Pain/Analgesics follow it.

By Drug Type: Generic Drugs dominated the market in terms of revenue largely due to their affordability and availability to the customers in their nearby stores. Patented drugs on the other hand were largely taken by the Patients with severe diseases taking medicine through Prescriptions.

Type of Regions: New South Wales and Victoria accounted for more than 50% share in terms of revenue and Number of Stores in 2020. The region dominated as a result of a major number of locations in these regions, a higher number of Pharmacists, and also because of the High population in the region.

Competitive Landscape of Australia Pharmacy Retail Market:

The competition in the Pharmacy Retail Market in Australia is moderately concentrated with the presence of more than 2-3 Major community Pharmacies in 2020. Major Pharmacies in Australia include Chemist Warehouse, Priceline Pharmacy, TerryWhite Chemmart, Amcal, Discount Drug Store, Healthsave Pharmacy, Advantage Pharmacy, Guardian, Direct Chemist Outlet, and few others. Players in the industry compete on the basis of parameters such as Number of Customers in a day, Average Basket Size, Number of Products Offered, Type of Services, Geographical Locations, Number of Stores, Online Presence, Home Delivery, Value Added Services, etc.

Online Pharmacy Market in Australia

Online Pharmacy Market in Australia is growing over the years. The market witnessed a comparatively higher surge in terms of Revenue in 2020 as more individuals shopped online rather than visiting an offline store. Online Pharmacy Revenue is anticipated to grow with a CAGR of around 4% during the forecast period 2020-2025.

Australia Pharmacy Retail Market Future Outlook and Projections

Australian Pharmacy Retail Market in terms of Total Revenue is expected to grow at a CAGR of 5.1% over the period 2020 to 2025. The market in future is anticipated to grow as a result of growth in the number of Pharmacy Stores, growth in customer footfall, Proportion of elderly population and awareness of services among different customer cohorts. In addition to that Growth in Healthcare Expenditure along with multiple strategies implemented by Pharmacies such as the opening of the store 24/7 will complement the Revenue Growth in the industry. Market in terms of Number of Pharmacy Stores and Revenue will witness a single-digit growth rate in future.

Key Topics Covered in the Report

  • Overview of Australia Pharmacy Retail Market
  • Trends and Growth Drivers in the Industry and Challenges Faced
  • Australia Pharmacy Retail Market Size and Segmentations, 2013 - 2019
  • Ecosystem and Value Chain of Pharmacy Retail Market in Australia
  • Distributors & Wholesalers Landscape in Australia Pharmacy Retail Market
  • Industry SWOT Analysis
  • Australia Online Pharmacy Landscape
  • Pharmacy Information System Software Landscape
  • Case Study- Pharmacy Banner Groups
  • Telemedicine & Online Consultations Snapshot
  • Contraceptive Demand among Customers in Australia
  • Cross Comparison between Major Players and Company Profiles
  • Future Market Size and Segmentations, 2020P-2025F
  • Covid-19 Impact on the Industry & the Way Forward
  • Analysts’ Recommendations

Stay updated with our latest & in-depth industry insights

Download White Paper



Key Target Audience

  • Pharmaceutical Manufacturing Companies
  • Pharmacy Retail Companies
  • Independent Pharmacies
  • Industry Associations
  • Regulatory Bodies
  • Telemedicine Companies
  • Pharmaceutical Distributors & Wholesalers


Time Period Captured in the Report:-

  • Historical Period: 2015-2020
  • Forecast Period: 2021-2025


Key Segments Covered

By Market Structure (Number of Pharmacy Outlets & Revenue in AUD Mn.)


  • Prescribed Drugs
  • Over-The-Counter
  • Non Pharmaceutical Products
  • Medical Equipments


  • Prescribed Drugs
  • Over-The-Counter
  • Non Pharmaceutical Products
  • Medical Equipments

By Product Sales (Revenue in AUD Mn)

  • Prescribed Drugs
  • Over-The-Counter
  • Non Pharmaceutical Products
  • Medical Equipments

By  Type of Pharmacies (Number of Pharmacy Outlets)

  • Community Pharmacies
  • Discount Pharmacies
  • Hospital Pharmacies

By Drug Type (Revenue in AUD Mn)

  • Patented Drugs
  • Generics

By Region

  • New South Wales
  • Victoria
  • Queensland
  • Western Australia
  • South Australia
  • Tasmania
  • Others

By Therapeutic Areas

  • Anti-Infective
  • Cardiovascular
  • Central Nervous System
  • Pain/Analgesics
  • Vitamins/Minerals/Nutrients
  • Antibiotics
  • Respiratory
  • Gastro Intestinal
  • Gynaecology
  • Others

Australia Pharmacy Market Companies Covered

  • Priceline Pharmacy
  • Terrywhite Chemmart
  • Chemist Warehouse
  • Advantage Pharmacy
  • Amcal Pharmacy
  • Discount Drug Stores
  • My Chemist
  • Guardian Pharmacy
  • Direct Chemist Outlet
  • Healthsave Pharmacy
  • Blooms the Chemist
  • Pharmacy4less
  • Pharmacy777
  • Pharmasave
  • Star Pharmacy
  • Capital Chemist
  • Pharmacist Advice
  • Soul Pattinson Chemist
  • Good Price Pharmacy
  • Ramsay Pharmacy
  • National Pharmacies
  • Cincotta Discount Chemist
  • Wizard Pharmacy
  • Wholelife Pharmacy
  • Chemist King

Pharmacy Information System (PIS) Software Companies

  • Minfos
  • RxOne
  • Posworks
  • Mountaintop Solutions
  • Simple Retail
  • Corum Health
  • Zsoftware

Table of Contents

Table of Contents

1. Executive Summary

2. Australia Healthcare and Pharmacy Retail Market Overview

2.1 Healthcare System Australia

2.2 Health Statistics Australia

3. Contraceptive Usage in Australia

4. Australia Telemedicine and E-Prescription Scenario

4.1 Telemedicine & E-Prescription Landscape

4.2 Ecosystem of Telemedicine Players in Australia by Specialization

4.3 Cross Comparison (Business Model, Services Offered, Partnerships & Other KPIs)

4.4 Health Insurance for Telemedicine Services

5. Australia Pharmacy Retail Market Supply

5.1 Industry Cycle of Australia Pharmacy Retail Market

5.2 Ecosystem of All Major Entities (Manufacturers, Distributors, Pharmacy Players, PIS 
Companies, Telemedicine Companies)

5.3 Timeline of Major Players in Australia Pharmacy Retail Market

5.4 Market Structure & Value Chain Analysis in Australia Pharmacy Retail Market

5.5 Delivery Model of Pharmacies in Australia

5.6 Wholesalers & Distributors Landscape in Australia Pharmacy Retail Market

6. Australia Pharmacy Retail Market Demand

6.1 Australia Pharmacy Retail Market Size, By Revenue & Number of Stores, 2015-2020

6.2 Market Segmentations: By Market Structure (Pharmacy Chains & Independent Stores), 2020

6.3 By Type of Pharmacies (Community, Discount and Hospital Pharmacies), 2020

6.4 By Product Categories (Prescribed Drugs, Over-The-Counter, Non Pharmaceutical Products & 
Medical Equipment), 2019 and 2020

6.5 Further Segment by Market Structure, 2019 and 2020

6.6 By Therapeutic Areas (Cardiovascular, Anti-Infective, Gastrointestinal, Vitamins / Minerals 
/ Nutrients, Anti-Biotic, Central Nervous System, Respiratory, Pain /Analgesics, and Others), 

6.7 By Drugs (Patented & Generics), 2019 and 2020

6.8 By Region (NSW, VIC, QLD, SA, WA, TAS, ACT and NT), 2020

6.9 Geographical Presence of Players by Number of Stores in Major Regions

7. Industry Analysis

7.1 Government Regulations in Australia Pharmacy Retail Market

7.2 Pharmaceutical Benefits Scheme (PBS) and PBS Listing & Pricing Process

7.3 SWOT Analysis in Australia Pharmacy Retail Market

7.4 Trends & Developments in Australia Pharmacy Retail Market

7.5 Issues & Challenges in Australia Pharmacy Retail Market

7.6 Porter’s Five Forces Analysis of Australia Pharmacy Retail Industry

8. Competitive Landscape of Australia Pharmacy Retail Market

8.1 Competition Scenario of Major Players and Market Share by Number of Pharmacy Stores in 
Australia, 2020

8.2 Market Share of Major Players by Revenue, 2020

8.3 Strength and Weakness of the Major Players Operating in Australia Pharmacy Retail Market

8.4 Business Landscape of Major Pharmacy Players– Employees, Establishment Year, Headquarters, 
Number of Sores, Location wise Presence, Product Offering and Management

8.5 Operating Landscape of Major Pharmacy Players:  Online Presence, Services Offered, Home 
Delivery & Charges, Yearly Unique Visitors, Bounce Rate (%), Pages per Visit, Revenue 2020

8.6 Heat Map of Service Offering by Major Pharmacy Chains- Home Delivery, Online Consultation, 
Online Store, Membership, Medical Health check-ups, In Store Medical Consultation

8.7 Pharmacy Satisfaction Ratings: Overall Satisfaction, Service & Advice Provided, 
Prescription Availability & Speed, Range of Products, Value for Money, Availability of 

8.8 Company Profile of Major Players – Chemist Warehouse, Priceline Pharmacy, TerryWhite 
Chemmart Pharmacy, Amcal, Discount Drug Store, Guardian, Healthsave, Blooms the Chemist, 
Pharmacy4less, National Pharmacies

8.9 Case Study: Pharmacy Banner Groups in Australia

9. Australia Pharmacy Retail Market Future Outlook, 2025F

9.1 COVID Impact on Pharmacy Retail Industry in Australia

9.2 Australia Pharmacy Retail Market Future Outlook (Revenue, Number of Stores), 2020-2025F

9.3 Future Trends in Australia Pharmacy Retail Market

9.4 Future Segmentation: Market Structure (Pharmacy Chains and Independent Stores) by Number of 
Stores and Revenue & By Sales, 2025F

9.5 Further Segmentation of Pharmacy Chains and Independent Stores by Sales in terms of 
Revenue, 2020P & 2025F

9.6 By Product Type (Patented & Generics) and By Region (NSW, VIC, QLD, SA, WA, TAS, ACT and 
NT), 2025F 

10. Online Pharmacy Landscape in Australia, 2015-2025F

10.1 Evolution of Online Pharmacies

10.2 Australia Online Pharmacy Market Size and Segmentation, 2018-2025F

10.3 Government Regulations for Online Pharmacies

10.4 Growth Drivers, Trends and Issues & Challenges

10.5 Future Trends in Online Pharmacy Industry

10.6 Business Model for Online Pharmacies Australia

10.7 Cross Comparison of Online Pharmacy Companies in Australia: Year of Establishment, Number 
of Stores/ Warehouses, Business Model, No. of Products, Employees, Partnered Delivery 
Companies, Location wise Presence, Mobile App, Revenue, Delivery Fee, Delivery Period, 
Cancellation Rate (%), Click and Collect Service, Refund Policy, Restricted Items

11. Pharmacy Information Software (PIS) System Landscape in Australia

11.1 Pain Points and Solutions in PIS Softwares in Australia            

11.2 Pharmacy Information System Requirements by Type of Pharmacies

11.3 Pharmacy Information System Landscape

11.4 Heat Map of Pharmacy Software Companies

11.5 Cross Comparison of Major Players: Product Portfolio, Software, Major Clients, Number of 
Clients, Advantage/USP, Customized/Standard, Revenue, Type of Technologies, Major Functions, 

11.6 Company Profile: FRED IT, Minfos, Mountain top Solutions and Simple Retail

12.  Analyst Recommendations

12.1 Business Strategies to be adopted by Pharmacies

12.2 Contraceptives and Marketing Strategies

12.3 Technological and Organizational Changes for Growth

13. Appendix

14. Disclaimer

15. Contact Us

You can also purchase parts of this report.
Do you want to check out a section wise price list?
Get Price Break-up

Why Buy From US?

Refine Robust Result (RRR) Framework

What makes us stand out is that our consultants follows Robust, Refine and Result (RRR) methodology. i.e. Robust for clear definitions, approaches and sanity checking, Refine for differentiating respondents facts and opinions and Result for presenting data with story

Our Reach Is Unmatched

We have set a benchmark in the industry by offering our clients with syndicated and customized market research reports featuring coverage of entire market as well as meticulous research and analyst insights.

Shifting the Research Paradigm

While we don't replace traditional research, we flip the method upside down. Our dual approach of Top Bottom & Bottom Top ensures quality deliverable by not just verifying company fundamentals but also looking at the sector and macroeconomic factors.

More Insights-Better Decisions

With one step in the future, our research team constantly tries to show you the bigger picture. We help with some of the tough questions you may encounter along the way: How is the industry positioned? Best marketing channel? KPI's of competitors? By aligning every element, we help maximize success.

Transparency and Trust

Our report gives you instant access to the answers and sources that other companies might choose to hide. We elaborate each steps of research methodology we have used and showcase you the sample size to earn your trust.

Round the Clock Support

If you need any support, we are here! We pride ourselves on universe strength, data quality, and quick, friendly, and professional service.

Why Client Choose Us?

400000+ Reports in repository
150+ Consulting project a year
100+ Analysts
8000+ Client Queries in 2022