UK Customer Satisfaction Index 2014 Music and Video - Verdict Consumer Report

UK Customer Satisfaction Index 2014 Music and Video - Verdict Consumer Report


  • Products Id :- VR0036TR
  • |
  • Pages: 17
  • |
  • |
  • |
  Request for Sample Report
  Request A Quote

Executive Summary

The UK Customer Satisfaction Index 2014 for music & video is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Key Findings

Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2009-14).

Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.

Identifies the biggest CSI winners and losers in music & video this year, highlighting those that pose the greatest threat to your business.

Synopsis

Despite a 21 point fall in its overall score Amazon has held onto topspot. The pureplay also tops the sector in three other categories, a clear sign of the strength of its offer and the high regard that it is held in by its customers.

Asda was the only retailer not to see a fall in its overall score in 2014. The second placed retailer has therefore closed the gap to Amazon. It must now ensure it uses its online platform to promote its expanding range.

iTunes experienced a 24 point fall in its overall score, the highest within the music & video sector. This is the result of improvements by its rivals who are increasingly competitive on range in particular.

Reasons To Buy

What is driving satisfaction for different retailers in music & video? Which retailers have improved the most?

What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies?

How are drivers of satisfaction changing in terms of importance in the consumers' eyes? What impact is the economy having on drivers of satisfaction?



Read More



Contact Us:
Ken Research
Ankur Gupta, Head Marketing & Communications

+91-9015378249

1 Overview

2 Executive Summary

2.1 About CSI

3 Summary of Findings - Music & Video

3.1 Amazon retains top spot but gap to second narrows...

3.2 ...despite now topping the sector in four categories

3.3 Asda is the only retailer not to see a fall in overall satisfaction

3.4 Increased competition results in iTunes falling back the most

3.5 HMV retains ascendancy for range and quality

3.6 Tesco remains last as score for price falls 14 points

4 Synopsis and Comparatives

4.1 Music & video

5 Rankings

5.1 Overall ranking - music & video

5.2 Losers since last year - music & video

5.3 Rankings for range - music & video

5.4 Rankings for price - music & video

5.5 Rankings for convenience - music & video

5.6 Rankings for quality - music & video

5.7 Rankings for service - music & video

5.8 Rankings for ambience - music & video

5.9 Rankings for facilities - music & video

5.1 Rankings for layout - music & video

6 Methodology

6.1 About CSI

7 Appendix

7.1 About Verdict Retail

7.2 Disclaimer

Figure 1: Yearly average score comparatives, music & video and all retail 2009-14

Table 1: Music & video highest scoring retailers overall and by factor, 2013 and 2014

Table 2: CSI comparatives between music & video and all retail, 2014

Table 3: Music & video retailers ranked by overall CSI score, 2014

Table 4: Music & video retailer with the most significant losses in overall CSI score, 2014

Table 5: Music & video retailers ranked by latest CSI score for range, 2009-14

Table 6: Music & video retailers ranked by latest CSI score for price, 2009-14

Table 7: Music & video retailers ranked by latest CSI score for convenience, 2009-14

Table 8: Music & video retailers ranked by latest CSI score for quality, 2009-14

Table 9: Music & video retailers ranked by latest CSI score for service, 2009-14

Table 10: Music & video retailers ranked by latest CSI score for ambience, 2009-14

Table 11: Music & video retailers ranked by latest CSI score for facilities, 2009-14

Table 12: Music & video retailers ranked by latest CSI score for layout, 2009-14

Single User License:
Report can be used by individual purchaser only

Site License:
Report can be shared by unlimited users within one corporate location, e.g. a regional office

Corporate User License:
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

To know more information on Purchase by Section, please send a mail to sales [@] kenresearch.com
 

Insight Report,Retail,Music & Video Retailing,Verdict Retail

select a license
Single User License
USD 1995 INR 146573
Site License
USD 3990 INR 293145
Corporate User License
USD 5985 INR 439718

NEWSLETTER BY CATEGORY




Testimonials

An excellent provider. Thorough, precise and outstanding insight. They drill down to what we need and their reports are effective at integrating text with supporting graphics and charts. Their reports are a great resource to go back too. ...

Coherent, high-quality, thoroughly-researched reports. We received a very quick response to all our queries which eventually expedited the entire process....

Well structured, the insights they shared with us were very helpful and reliable. Their timely assistance make their services invaluable to us. I would highly recommend them and would definitely use them again in the future if needed...

The report sent to us was on the point, and its information was quite extensive, well structured, and well researched. More importantly what we valued was your response time and professionalism. As a leading global consulting firm, our clients expect high quality deliverables in short periods of time, so a reliable research partner is essential. For the price that you have charged the quality of your services were exceptional. We look forward to continue our relationship with your team on future engagements....

This is with regards to your report on India PVC pipes and fitting market outlook industry outlook to 2019. This is a very well written report and accept my compliments on the same.... ...



Ken Research Private Limited, Unit 14, Tower B3, Spaze I Tech Business Park, Sohna Road, sector 49
     Gurgaon, Haryana - 122001, India

download

Company Brochure

Engage with Us

sales [@] kenresearch.com