BPO Services in Canada
BPO Services in Canada industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Essential resource for top-line data and analysis covering the Canada bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
The Canadian BPO Services market had total revenues of $4,481.5m in 2016, representing a compound annual growth rate (CAGR) of 3.3% between 2012 and 2016.
The BPO market's growth in Canada has been growing over the last decade mainly due to services provided to the energy sector.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016-2021, which is expected to drive the market to a value of $5,221.2m by the end of 2021.
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Canada
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Canada
Leading company profiles reveal details of key bpo services market players' global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the Canada bpo services market with five year forecasts
Reasons to Buy
What was the size of the Canada bpo services market by value in 2016?
What will be the size of the Canada bpo services market in 2021?
What factors are affecting the strength of competition in the Canada bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Canada's bpo services market?
Table of Contents
Market value forecast
Market value forecast
Five Forces Analysis
Threat of substitutes
Degree of rivalry
Related MarketLine research
List of Figures
Figure 1: Canada bpo services market value: $ million, 2012-16
Figure 2: Canada bpo services market category segmentation: % share, by value, 2016
Figure 3: Canada bpo services market geography segmentation: % share, by value, 2016
Figure 4: Canada bpo services market value forecast: $ million, 2016-21
Figure 5: Forces driving competition in the bpo services market in Canada, 2016
Figure 6: Drivers of buyer power in the bpo services market in Canada, 2016
Figure 7: Drivers of supplier power in the bpo services market in Canada, 2016
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016
Figure 10: Drivers of degree of rivalry in the bpo services market in Canada, 2016
Figure 11: Accenture Plc: revenues & profitability
Figure 12: Accenture Plc: assets & liabilities
Figure 13: CGI Group: revenues & profitability
Figure 14: CGI Group: assets & liabilities
Figure 15: Infosys Limited: revenues & profitability
Figure 16: Infosys Limited: assets & liabilities
Figure 17: SYNNEX Corporation: revenues & profitability
Figure 18: SYNNEX Corporation: assets & liabilities
List of Tables
Table 1: Canada bpo services market value: $ million, 2012-16
Table 2: Canada bpo services market category segmentation: $ million, 2016
Table 3: Canada bpo services market geography segmentation: $ million, 2016
Table 4: Canada bpo services market value forecast: $ million, 2016-21
Table 5: Accenture Plc: key facts
Table 6: Accenture Plc: key financials ($)
Table 7: Accenture Plc: key financial ratios
Table 8: CGI Group: key facts
Table 9: CGI Group: key financials ($)
Table 10: CGI Group: key financials (C$)
Table 11: CGI Group: key financial ratios
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: key financials ($)
Table 14: Infosys Limited: key financials (Rs.)
Table 15: Infosys Limited: key financial ratios
Table 16: SYNNEX Corporation: key facts
Table 17: SYNNEX Corporation: key financials ($)
Table 18: SYNNEX Corporation: key financial ratios
Table 19: Canada size of population (million), 2012-16
Table 20: Canada gdp (constant 2005 prices, $ billion), 2012-16
Table 21: Canada gdp (current prices, $ billion), 2012-16
Table 22: Canada inflation, 2012-16
Table 23: Canada consumer price index (absolute), 2012-16
Table 24: Canada exchange rate, 2012-16
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