BPO Services in Europe
BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Essential resource for top-line data and analysis covering the Europe bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
The European BPO Services market had total revenues of $50,214.8m in 2016, representing a compound annual growth rate (CAGR) of 3.7% between 2012 and 2016.
Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 2.9% for the five-year period 2016-2021, which is expected to drive the market to a value of $58,031.1m by the end of 2021.
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Europe
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Europe
Leading company profiles reveal details of key bpo services market players' global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the Europe bpo services market with five year forecasts
Reasons to Buy
What was the size of the Europe bpo services market by value in 2016?
What will be the size of the Europe bpo services market in 2021?
What factors are affecting the strength of competition in the Europe bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Europe's bpo services market?
Table of Contents
Market value forecast
Market value forecast
Five Forces Analysis
Threat of substitutes
Degree of rivalry
Cap Gemini S.A.
Related MarketLine research
List of Figures
Figure 1: Europe bpo services market value: $ million, 2012-16
Figure 2: Europe bpo services market category segmentation: % share, by value, 2016
Figure 3: Europe bpo services market geography segmentation: % share, by value, 2016
Figure 4: Europe bpo services market value forecast: $ million, 2016-21
Figure 5: Forces driving competition in the bpo services market in Europe, 2016
Figure 6: Drivers of buyer power in the bpo services market in Europe, 2016
Figure 7: Drivers of supplier power in the bpo services market in Europe, 2016
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2016
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Europe, 2016
Figure 10: Drivers of degree of rivalry in the bpo services market in Europe, 2016
Figure 11: Accenture Plc: revenues & profitability
Figure 12: Accenture Plc: assets & liabilities
Figure 13: Cap Gemini S.A.: revenues & profitability
Figure 14: Cap Gemini S.A.: assets & liabilities
Figure 15: ISS A/S: revenues & profitability
Figure 16: ISS A/S: assets & liabilities
List of Tables
Table 1: Europe bpo services market value: $ million, 2012-16
Table 2: Europe bpo services market category segmentation: $ million, 2016
Table 3: Europe bpo services market geography segmentation: $ million, 2016
Table 4: Europe bpo services market value forecast: $ million, 2016-21
Table 5: Accenture Plc: key facts
Table 6: Accenture Plc: key financials ($)
Table 7: Accenture Plc: key financial ratios
Table 8: Cap Gemini S.A.: key facts
Table 9: Cap Gemini S.A.: key financials ($)
Table 10: Cap Gemini S.A.: key financials (EUR)
Table 11: Cap Gemini S.A.: key financial ratios
Table 12: ISS A/S: key facts
Table 13: ISS A/S: key financials ($)
Table 14: ISS A/S: key financials (DKK)
Table 15: ISS A/S: key financial ratios
Table 16: Telus International: key facts
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